This topic is for feedback on Mumsnet product tests. If you'd like test a product on Mumsnet please mail insight@mumsnet.com.

Mobile by Sainsbury's feedback thread - £100 voucher to be won NOW CLOSED

(86 Posts)
AngelieMumsnet (MNHQ) Wed 14-Aug-13 15:01:51

This thread is for the 30 MNers trying out the new Mobile by Sainsbury's service.

Below are the questions we'd like testers to answer but please feel free to add your own comments too.

- How do you find the signal coverage? Is it reliable? Have you had any issues with this?
- How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?
- Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not?
- How have you found the Mobile by Sainsbury's customer care?
- If it came up in conversation, would you recommend this network to your friends or not?
- Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?


Everyone who was part of the test and who adds their feedback will be entered into a prize draw where one winner will get a £100 Sainsbury's voucher as a thank you.

Thanks,

MNHQ

Groovee Wed 14-Aug-13 16:04:26

Marking my place and will come back later once, after school rush has calmed down.

SisterMatic Wed 14-Aug-13 16:10:48

Marking my place..be back tonight

Souredstones Wed 14-Aug-13 16:23:59

Marking my place but already having issues with the customer service, charges to call them and rude staff talking to me like I'm an idiot! (Been a while since I've had a PAYG mobile and topping up is a mystery to me) also getting annoyed by the 'helpful' texts that keep coming through.

Not tested the network. One of the dc's will be doing that when they come home at the weekend.

daisychicken Wed 14-Aug-13 16:27:31

Haven't been able to top-up phone yet - it's too quiet (I'm deaf) & I can't figure out how to turn the volume up..... but will get DH to sort it tonight.

We think that we will all try it out and then can give a few different opinions on network service etc..

During my trial so far, I have had no real issues with the network coverage, it 'dipped' once or twice but no real problems.
I myself have tried the handset but mainly it was my older son who is soon starting secondary school so we thought it was a good start.
Overall they have been pleased with the service, although weren't able to comment on the web access as the handset we were sent wasn't internet enabled.
I think the nectar point deal is good but wouldn't necessarily make it more desirable to me than other providers.
I haven't had to deal with customer care as I found it all quite straight forward.
As we have not been able to access the internet with this network, I feel that I am unable to give a full review, therefore I don't think I am in a position to recommend it to anyone.
I think the network is reasonably good value for money.

- How do you find the signal coverage? Is it reliable? Have you had any issues with this?
The signal coverage has been pretty good! We have driven all over the place and as yet have had no problems with signal at all.
- How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?
Myself and my 11year old son have been using the phone between us. Neither of us have had any problems using it for texting or making calls. There is the problem of not being able to test the Internet service though as the handset we are using (Nokia 100) doesn't have this capability!
- Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not?
I think it would only make it more desirable if you already collect Nectar points. I wouldn't personally join The mobile by sainsburys network just because of that.
- How have you found the Mobile by Sainsbury's customer care?
I had to ring customer services when I messed up the top up and the man I spoke to was very helpful, polite and efficient.
- If it came up in conversation, would you recommend this network to your friends or not?
So far I would based on calling and texting BUT as I haven't been able to test the Internet out I'd be a bit wary. Most of my family and friends use mobile Internet everyday so it would need to be a very reliable service. It would be good to be able to test the whole package and not just part of it.
- Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?
Yes I do think it is good value for money especially when compared to other deals out there on other networks.

Things to add... I think it's a bit unfair to be charged 25p to call customer service if you have a problem. Also the top ups need MUCH clearer instructions with regards to choosing the bundles. It's obviously a problem as the man I spoke to at customer service said he gets loads of calls about the top up/bundle error and refunded all my money without even questioning it!

umabritmum Wed 14-Aug-13 16:59:43

FOR HANDSET : NOKIA 100

- How do you find the signal coverage? Is it reliable? Have you had any issues with this?

The coverage in MK area was too good. Most of the time I have all 5 up. Highly reliable.

- How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?

I and my DD both use this service. But most of the time my DD uses this service for texting and calling. Both texts and calls are working good till now.

- Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not?

* Have not tested this yet *

- How have you found the Mobile by Sainsbury's customer care?

I did not get the question right. If you are talking about the topping up and other query related services, I have found that the instructions on the pack as well as mobile voice msg. worked fine for topping up and connecting my nectar card to my mobile number.

- If it came up in conversation, would you recommend this network to your friends or not?

* Sure enough. I am already talking about it. This network service is something I can't ignore.*

- Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?

* The plan of unlimited texts with 200 min talk time and 250 MB data , all for £10 per month seems to be alluring and competitive than other networks. And as far the final verdict is concerned, I can't comment on the Internet bundle cum Wifi service which is utmost important criteria for choosing a network service for my mobile. So I leave this question to the other mumnetters who have had a first hand experience trying the same.*

Souredstones Wed 14-Aug-13 17:04:55

Am I being thick? Did the top up not automatically buy a bundle??? What did it buy and what are the call costs??

Groovee Wed 14-Aug-13 17:19:24

Am I being thick? Did the top up not automatically buy a bundle??? What did it buy and what are the call costs??

You had to top up and then call back and buy a bundle. Not sure what the costs are. But the £10 bundle bought 200 mins/unlimited texts/250 internet.

Souredstones Wed 14-Aug-13 17:25:19

So two 25p calls to customer services?

Groovee Wed 14-Aug-13 17:29:00

- How do you find the signal coverage? Is it reliable? Have you had any issues with this?

Signal has been really good. We've been in some remote places and still had good signal coverage where tmobile may get lost. Only place I haven't been yet is primark which is poor.

- How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?

My 10 year old has the phone. He's amazed at how quick texts go through compared to his old phone and he says he likes the internet feature. He's been happy with it.

- Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not?

Its made me shop in sainsbury's but I wouldn't deliberately move over to them just for that reason.

- How have you found the Mobile by Sainsbury's customer care?

Haven't had a cause to call them yet. But I do grudge 25p per call to them when other suppliers offer this as a free service.

- If it came up in conversation, would you recommend this network to your friends or not?
I have already been telling people who have been asking me about ds's new phone and they've been impressed.

- Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?

I think it's excellent value for money and other people I have spoken to think it's a great deal as well. The unlimited texts has been something dd has been interested in and she says she would like us to consider moving her to sainsburys.

But as some of the phones don't have internet access that you offer, I think you need to consider looking into people with the no frills phones get a better option on the bundle as they loose out on the internet part which may put people off.

Other feedback
It would be good to set up a direct debit for like a sim only rolling contract you get from other suppliers. But also a rolling bundle so that people like me numpty who always forgets to top up and readd the bundle don't have to stress about getting it all sorted out again.

Groovee Wed 14-Aug-13 17:29:46

No the 2 calls to top up and to add the bundle should be free. Its only 25p if you need to speak to a customer service advisor.

Souredstones We managed to top up and then add the bundle on the same call, via the automated system... I can't remember how, but it was in the automated message after the topup. Pressed something to go back to the main menu and then added the bundle then. I don't think the call to top up the phone cost anything.

I shall add a full review later when I'm not baby wrangling! Just marking place smile

x-posted with Groovee!

Souredstones Wed 14-Aug-13 17:58:54

All sorted! Thanks!!

I'm so thick with PAYG I've had a contract since my second phone many moons ago!!

Groovee Wed 14-Aug-13 18:12:01

The only reason I knew I'd have to get a bundle is vodafone did the same when we were using up the credit from my gran's sim card.

YoshysMum Wed 14-Aug-13 18:16:23

How do you find the signal coverage? Is it reliable? Have you had any issues with this?

The signal has been reliable so far and we have had no issues yet.

- How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?

Myself, DH and DS have all used the phone and found it very useful to keep in contact, especially my son who can go to the local park safely now, knowing he can keep in touch.

- Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not?

I already have a nectar card so it is useful to me, but I am unsure that this would be enough to encourage people to use the service if they don't already have a card.

- How have you found the Mobile by Sainsbury's customer care?

I have not had to contact customer care so can't really comment yet.

- If it came up in conversation, would you recommend this network to your friends or not?

Yes I would, it seems reasonable enough compared to other phone companies.

- Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?

It would be good value for money if you had a handset with access to the internet, but for a basic phone you would be better off just getting a bog standard pay as you go.

Blatherskite Wed 14-Aug-13 18:36:40

I've still not got a phone so I can't really leave any feedback.

Can't say I'm impressed so far though sad

How do you find the signal coverage? Is it reliable? Have you had any issues with this?

Signal coverage seems to be ok but we haven't really had the chance to test it too far away from home. I currently have a phone on the Orange network and signal is very patchy with dropped calls and delayed texts. we don't seem to have the text delays but we have had a couple of dropped calls. I have assumed that as the calls were made from the Sainsburys network to my Orange phone to an area where I have previously had issues, that it the orange signal strength that was the issue. We will test this out further in the next few days

How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?

My son has the phone, primarily as a way of being able to keep in contact with me. As a single parent who is at work during the school holidays I have peace of mind that he can easily contact me as required, although I'm not too sure that he has enjoyed me phoning him to wake him up before midday in the same way.
The phone is more up to date that his current brick which just used to text and talk so the internet feature has caught his eye and he has been able to access the social media sites that he would usually access via his ipod. He hasn't tried the internet signal outside of the home yet but we will do in the next few days.
The unlimited texts have certainly been useful and have allowed him to keep in contact with his friends and I haven't had to worry about the cost implications. Like lots of other, I'm on a tight budget so this feature of the bundle is a huge bonus to me.

Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not?
Not sure, it's very nice to have but if I was looking at an incentive to change networks I don't think this would convince me to change unless I was spending huge amounts in Sainsburys. I shop there regularly but budgetary constraints means that the value of the double nectar card points wouldn't swing it for me. If you were part of a larger family or likely to spend more than I would in the store then yes the double points could be a really nice bonus.

How have you found the Mobile by Sainsbury's customer care?
I was one of those testers who didn't realise that validating the top up voucher didn't automatically allocate a bundle. in my mind a £10 top up equal a £10 bundle. I like to think that I am reasonably intelligent but as I am used to a contract phone it just didn't "click" with me that I needed to do anything else. My experience with the customer care team was excellent. There was no waiting in a queue, I didn't have to spend what felt like hours being directed through menu after menu and pressing loads of numbers before I got to speak to a human. The man I spoke to was polite, informative, helpful and professional and got the bundle sorted despite the fact that we had used some of the top up voucher.
Like some of the other testers I would prefer that the cost of the call was included within the bundle rather than costing up to 25p but the cost of the call was mentioned very early on.

If it came up in conversation, would you recommend this network to your friends or not?
lots of my family and friends already know that we are testing the network service so are doing their bit in helping us test by texting and calling. Would I recommend the network - yes over my current one

Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?
Unlimited texts - yes fabulous value for money when you have a teenager who HAS to keep in contact with his school friends.
Not too sure about the internet value yet as this is a new feature to him, we'll have to see how that goes, although whilst at home and connected via the home broadband router I have assumed that the phone bundle's internet allowance isn't affected.

No complaints as yet but I would consider it still very early days and not all features re the network service have been tried. It will be useful to see what the network service is like when he goes back to school as this is the area I need to ensure that he has good coverage for my peace of mind.

Trigglesx Wed 14-Aug-13 19:59:24

Signal coverage seems pretty good. I meant to go into our local Sainsburys, as for some reason, signal is always bad there on my regular mobile, but I got sidetracked. I'm sure I'll get there soon to do the grocery shop anyway. grin

I am the one using the handset. The service seems fine, although I have noticed some delay or echoing on phone calls.

I think the Nectar offer of double point is good - definitely a plus IMO.

The customer care person I spoke to was very polite and helpful. But I am not happy with paying 25p to speak to them. Surely this should be free??? It is with most networks.

I don't think I'd have a problem recommending the network.

I think that you need more bundle options. Some people don't use internet much (or as our testers have found with phones that are unable to utilise it - CANNOT use internet much), and this should be reflected in some of the bundles - perhaps having more options available like more minutes on phone calls instead of the data allowance. As people were already mentioning it within a day of the tests starting, I think that's a significant issue. I personally didn't use internet with my blackberry phone as it was just soooo slow. So I would've have opted for a bundle with more minutes - and if one wasn't available, might consider going somewhere that DID offer something that suited my needs more.

Oh... and the whole 2 step process to get your bundle? ANNOYING! One step please - maybe choose 1 to simply top up or choose 2 to put money on a specific bundle. ONE STEP! I have a life - I don't have time to mess around with the fussing around. Sorry - I know that sounds silly, but it's a right pain when you're in a hurry. And I know that a fair few of us did it wrong initially, so it's obviously not that straight forward or clearly set out.

poachedeggs Wed 14-Aug-13 20:52:09

- How do you find the signal coverage? Is it reliable? Have you had any issues with this?
Not brilliant but I am used to this as we seem to be in a signal Bermuda triangle here. I haven't managed to get internet running at all despite being sent the settings, four times, so perhaps it's just that the signal isn't good enough. But I have tried here, 15 miles away and 35 miles away! I would use it a lot as I pick up emails on my phone (personal and work-related) so that's going to be a big stumbling block if I can't get decent coverage - at least with O2 I get something, even if it is slow.

- How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?
I've been using it myself. It's useful, as mobile phones tend to be! I was foxed by the top up/buy a bundle steps but got it sorted thanks to a heads up here.

- Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not?
I'm not currently a Sainsbury's shopper but I am seriously considering it. I'm also new to the Nectar card, so it's hard to say how much actual benefit it is to me, but it does seem attractive on the surface, yes. I was disappointed to miss out on any Nectar points because I hadn't realised I needed the Nectar card to be linked before topping up.

- How have you found the Mobile by Sainsbury's customer care?
Really, really lovely and helpful, both of the times I have spoken to operators they actually sounded like they gave a shit grin

- If it came up in conversation, would you recommend this network to your friends or not?
I already have, my mum is considering joining the network.

- Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?
Yes, it is excellent value and competitive. I think it is refreshing to have a really streamlined simple selection of bundles - some networks make choosing a tariff so complicated. I also think the phones on offer are a good range which would appeal to most users.

SweetSeraphim Wed 14-Aug-13 20:54:45

I haven't had my phone yet because I just got back from my holiday and I have to arrange redelivery from the courier. But I'll be back asap!

magentastardust Wed 14-Aug-13 21:50:54

- How do you find the signal coverage? Is it reliable? Have you had any issues with this?

I have had no problems with coverage , been fine for texts and calls and always been showing 4 or 5 bars. Had a work trip and had to travel 120 miles away -signal for texting, internet service all good and although it was a bit patchier in the car (I wasn't driving) for internet access still managed to access emails and web pages.

- How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?
I have been using the handset -It is a Samsung Galaxy Y and is a really nice little phone. I am however planning to pass it on to DS who is one of the last of his friends not to have a phone -He will be really pleased and it will be great for keeping in touch so I know where he is when he is out and about after school or at football practice.

- Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not?

Not overly as I don't normally food shop in Sainsbury's regularly as we have other big stores which are local , our nearest Sainsbury's is 13 miles away. I do pop in now and again for things though .

I did the same as everyone else sadly and topped up the phone and added the bundle then added my nectar card so I won't really benefit this time.

- How have you found the Mobile by Sainsbury's customer care?
I haven't had to call the customer care line , I found the booklet that came with the phone straightforward to follow and the set up very easy so have been happy with it. The customer care texts were handy although I am not sure how long they go on for as they could become annoying.

- If it came up in conversation, would you recommend this network to your friends or not?
Yes I think I would, coverage has been good and I think the bundles are good and Pay as you Go is an attractive option for my ds so I have control over his phone use. I liked emergency £1 call option thing too as I think that is reassuring to know my child has access that if need be.

- Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?
I think that the bundles are good value , I would definitely use the £10 bundle for DS as I would imagine he would be using texts quite frequently and probably the £20 for myself to get more MB data if I planned to continue use of the phone. It seems a straightforward system and easy to understand so thumbs up from me!

stephgr Wed 14-Aug-13 22:43:05

- How do you find the signal coverage? Is it reliable? Have you had any issues with this?
So far I have had no problem with the signal coverage but I will be posting again if problems arise. The signal where I am - North London has been fine but I only got the phone 2 days ago so it's early days. However, as I have been having some problems with the EE coverage, I'm pleased so far.

- How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service? It is mostly me who's been trying the service although I have had my husband call me and that's been ok.

- Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not?
The extra Nectar points does make the service a little more desirable to me but I don't think double points is very generous - triple points would be better!

- How have you found the Mobile by Sainsbury's customer care? So far I received various text messages about the service which weren't helpful. I don't think there should be a charge to call customer services. I had a long telephone conversation with Chris in customer care when I had to activate the phone. He was quite patient because I asked a lot of questions. He told me about the bundle I wanted to buy. He didn't tell me about other options such as what if I didn't want to buy a bundle until I asked him whether there were other options. When asked, I was told that it would be 20p per minute or 8p per minute which I didn't think was good value. I asked him what would happen if I used the phone for a month and then didn't use it for a few months and he told me I would have to use it at least once every 6 months otherwise I would lose the number. I asked him why I had to buy a voucher and then call to get it activated and he said that was the system. I said I thought it was daft that I couldn't just ring up with my credit card and buy a bundle and he said that was something Sainsburys were thinking about. I said to him there should be more bundle options because, for example, I don't send may texts and with the phone I was given (nokia 100) I can't access the internet.

- If it came up in conversation, would you recommend this network to your friends or not?
I would recommend the network to friends who want a pay as you go and who are avid collectors of Nectar points. I think the £10 bundle is great for teenagers who love texting but don't want to spend hours chatting. I have been rather sceptical about supermarket mobile networks and suspected they wouldn't work as well as regular networks like EE or Vodafone but so far the network has been fine. Unfortunately I can't recommend the network to friends who want to access the internet on their phone because with the phone I was given I can't access the internet

- Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not? For me it isn't good value because I have an EE contract which gives me an apple iphone 5 free with 1000 minutes per month for £30 per month which because I use my phone a lot is much better value. However, I do think the £20 bundle is good value and I would consider that for myself. I think the £10 bundle is great for teenagers who love texting but don't want to spend hours chatting

misspopsicle Thu 15-Aug-13 10:56:02

- How do you find the signal coverage? Is it reliable? Have you had any issues with this?
We've had no issues with signal coverage as yet. We've only been in the local area but I know that some networks do have problem with signal strength locally.

- How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?
My 12 year old son has been using the phone and it's been very useful. this is his first phone and up until now, I've been unable to get hold of him when he's been out with his friends. He's also starting high school, which is 10 miles away from home next week so him being able to have a phone and a means to contact me if he needs to has been a weight off of both our minds!

- Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not?
Yes, I think it has made the service a little more desirable. I do a bit of top up shop, or what we call a treat shop at Sainsbury's (it's too expensive for me to do a full shop there) and I already have a Nectar card so it's a definite bonus.

- How have you found the Mobile by Sainsbury's customer care?
I haven't had to call customer care yet but I do think that this should be free.

- If it came up in conversation, would you recommend this network to your friends or not?
Yes, I'd recommend the network to a friend, it seems to be quite good value for money and very reliable, as well as easy to top up. I've had a contract phone for years and the last time I had a PAYG, I had to go to the shop to top up. Being able to do it over the phone is much more convenient (although I'm not sure if this is an option on all networks!).

- Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?
Yes, very good value for money. Moreso if you have a handset which is internet enabled. Mine isn't, unfortunately, so I feel we're missing out a little in this respect. Perhaps there could be a bundle with slightly more minutes or something for those without internet??

afromom Thu 15-Aug-13 14:36:26

- How do you find the signal coverage? Is it reliable? Have you had any issues with this?
The signal coverage has been fine so far, have tried it both at home and out and about. Texts send quickly and call go through no problem. We are going somewhere tomorrow where signal coverage is bad on all networks, so it will be interesting to see how it fairs there.

- How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?
DS (age 9) has been using the phone. He has been enjoying the unlimited texts! I think he may forget how to talk to me face to face soon!

- Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not?
The nectar offer of double points is good and would make me slightly more likely to use a bundle, as I already shop in Sainsbury's so this would be an added bonus. Especially after Sainsbury's ahve recently extended the things that you can use your points for, like days out, cinema tickets etc.

- How have you found the Mobile by Sainsbury's customer care?
We made a mistake and didn't register the bundle straight away. I called the customer care line and the person that I spoke to was very helpful and sorted it out for us, adding on the credit that we had used so that we could still access the bundle. I think paying 25p to talk to someone is not good though, I don't think you have to pay to talk to customer services on other networks.

- If it came up in conversation, would you recommend this network to your friends or not?
I'm not sure as with the phone that we were given we were unable to test the internet. So far it seems like a good option for children to use the bundle as you do not have to tie yourself in to a contract, but I would have to test the whole service (internet included) before I can recommend it.

- Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?
I think the bundle is a great option, especially for kids, as there is no tie in to a contract and it can be paid for as and when it can be afforded. However, I think there should be more flexibility with the bundles, as some phones don't have access to the internet and therefore it feels like you are paying for a service that you can't even use. Maybe a bundle for just calls and texts could be offered also?

As a final comment:
The reason we signed up for this trial is because I was looking for a phone and good package for my DS, so that he can contact his Dad who lives abroad. Unfortunately we were given a phone with no internet facility, so are unable to use skype or what's app to contact him. Also the bundle doesn't give an opportunity to call abroad, therefore we have not been able to use this for the purpose that we originally applied. Although he is very happy just to have a phone!
I went into Sainsbury's yesterday to ask about any add on options, so that the phone can be used to call abroad, but unfortunately no member of staff on that department was able to answer my questions about how to call abroad, or whether international calling cards could be included in the 200 minutes in the bundle. I think it would be useful as an extra service that the staff working in the phone department knew about the service and could answer customers questions. the man that I spoke to suggested that I call the customer helpline number, when I asked what it was so that I could call then, he said he didn't know!

Overall, we are very grateful to have been picked for the trial and the text and call service seems great, as well as the bundle system, however I think that there was a massive error in providing so many of the posters with basic phones that are unable to test the full service (due to lack of internet connection).

Blatherskite Thu 15-Aug-13 14:53:25

I finally have a phone!!

We got the Galaxy. Just waiting for it to charge so I can have a play. I thought they'd forgotten to put a SIM in but it was already in the phone. Did everyone else have that?

magentastardust Thu 15-Aug-13 14:59:50

Yay Blatherskite -glad it finally turned up. Is it the Galaxy Y or fame you have-the sim card was already in my Galaxy Y but I did have to put the memory card in to get the camera and internet services working properly.

DelayedActionMouseMaker Thu 15-Aug-13 15:04:26

- How do you find the signal coverage? Is it reliable? Have you had any issues with this?

Signal patchy in my hme area and very difficult to top up because of this. Much clearer once out and about.

- How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?

It's a very limited handset, i can call on it and text on it, so it's the same as any other phone in that respect. Not sure what else I can say on that one. I think a service is only as useful as its hones functionality really??

- Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not?

Well I use sainsburys to shop and we use our points at Xmas, so it will be useful in that respect, but I phone and text very little, most of my communication is by Fb and email, which I use my ipad for. If I had an Internet connection on my hone I could see myself using it a LOT more.

- How have you found the Mobile by Sainsbury's customer care?

Not has to use that yet, but I do object to it being chargeable when other networks do this for free.

- If it came up in conversation, would you recommend this network to your friends or not?

Possibly, but hard to say without using it with the web as that's what most of my mates use their phones for, aside from calling. From that POV coverage seems about the same as any other provider.

- Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?
Not hugely, but would be more so if I could use the 250mb element, as discussed on the other thread you should have different tariffs for those without Internet facility (which is pretty much no one else I know) or have given us all Internet capable handsets, but you know, I think I've kinda laboured that point already. ;)

DelayedActionMouseMaker Thu 15-Aug-13 15:07:42

On and it's me using it, though the dc's have both had a go.
Blatherskate, glad you got the phone eventually! smile

Blatherskite Thu 15-Aug-13 15:09:55

We got the Galaxy Fame

DelayedActionMouseMaker Thu 15-Aug-13 15:16:32

Well worth the wait then Blathers! How is it?? (Drools)

Blatherskite Thu 15-Aug-13 15:23:58

Confusing! It's asking me to pick a SIM service and none of them are Sainsbury's confused

Trigglesx Thu 15-Aug-13 15:34:27

I have been out and about more today - signal seems to be good regardless of where we are. However, please for the love of god, stop sending me info texts. Getting annoying now. It's like junk mail that follows you around! hmm

Breezy1985 Thu 15-Aug-13 15:54:26

- How do you find the signal coverage? Is it reliable? Have you had any issues with this?
We have used the phone quite a bit now and the signal has mostly been fine, however on Tuesday we had quite a few problems of text's not being sent and not being able to make calls, however it's fine in the same area now. Some of the texts came through to my phone at 2am, which DD had sent around 6 hours before.

- How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?
My DD who is 9, is the tester for this phone. I wanted her to have a phone for when she goes to visit her dad has he has no phone and I wanted to be able to contact her and I know she hated not being able to contact me. She's also started playing out now, and although she doesn't go to far, it's nice having her in constant contact - literally every 2 minutes, though I think the novelty will wear off soon.

- Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not?
I haven't been to my local Sainsbury's for years and I've never had a nectar card either, I will now be checking out my local sainsbury's more often now because of this offer.

- How have you found the Mobile by Sainsbury's customer care?
I've had no reason to contact them yet, however I do think this should be free!

- If it came up in conversation, would you recommend this network to your friends or not?
Yes, already recommended to my mum and she's looking into a bundle as it's cheaper than her current provider.

- Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?
I think it is very good value, however we have a non internet phone so feels like I'm paying for a service, i'm not getting. I think they should have a text/calls bundle with a few more minutes for non internet users.

Another note - The promo text are annoying, far to many of them!

Blatherskite Thu 15-Aug-13 15:54:56

Well, I ended up ringing the helpline to help get set up and they were lovely so that's a good plus so far. I'm liking the way the Helpline and the Top up line are automatically in the contacts list. I just rang DH and the reception was good. I've had a fair few texts to set up the data use too which have all gone perfectly so far. I know we're not testing the phone itself but I'm really liking the Fame so far too smile

I'll leave doing the feedback until I've had a chance to use it a bit more I think

Groovee Thu 15-Aug-13 16:03:28

We have the fame too. I didn't need to pick a sim service. I just put the battery and followed the set up.

Trigglesx Can you not send a message to stop them?

Trigglesx Thu 15-Aug-13 16:07:22

I don't know actually. I'll look at them and see if there's an opt out. It's just annoying to have to do so. My current service sends me one text per month - to let me know my minutes/pkg has been reset for the month.

Blatherskite Thu 15-Aug-13 16:07:41

I was trying to set up the WiFi connection when it popped up and there wasn't a 'back out' option, just a choice of SIM services, none of which were Sainsbury's. I had Vodafone, TalkTalk, Mobile-something and even Asda all of which looked wrong obviously.

I was told to pick Vodafone in the end.

daisychicken Thu 15-Aug-13 17:42:18

Arghh... We were another lot who didn't realise that the top-up didn't automatically buy a bundle and ds has already used some of the credit so we now don't have enough left to buy a bundle... not sure what to do tbh, just let ds use it till the credit runs out?

SO FAR:

- How do you find the signal coverage? Is it reliable? Have you had any issues with this?

Excellent coverage - no dips so pleased about that.

- How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?

Found the top up/bundle confusing and haven't got the bundle as only just realised so now haven't enough cash on the phone to buy a bundle. That confusion is disappointing.

Ds2 is using the phone as DH & I both have a contract, ds1's pay as you go is topped up till the end of month. Plus the phone is a very very basic Samsung E1190 which none of us are keen on!

- Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not?

I'm not a Sainsbury's shopper so it isn't something I would use / get benefit of.

- How have you found the Mobile by Sainsbury's customer care?

Not spoken to them as the phone quality is awful and I cannot hear what is being said. I will ask DH when he gets home.

- If it came up in conversation, would you recommend this network to your friends or not?

Not sure I would tbh... Ds1 is giff gaff and I find the top up service via the web much easier to use and more variety of bundles.

- Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?

Am unsure based on the fact we already have a giff gaff plan - £10 gives 509 minutes, unlimited texts and 1Gb data. Based on that... I'd go with giff gaff - sorry!

Unable to test the data part of the package as the phone has no Internet access.

Groovee Thu 15-Aug-13 18:13:23

Out of interest, 30 of us were chosen... there were to be 6 phones, of which 2 don't have internet access, which means as many as 12 don't have access to the internet which is rather useless seeing as we were meant to try the bundle out. Did as many as 12 testers not get an internet phone or was less sent out?

Groovee Thu 15-Aug-13 18:22:54

Also other networks allow you to send a text to get your balance and allowance, could sainsbury's consider this?

DelayedActionMouseMaker Thu 15-Aug-13 19:05:14

Groovee, I'm not sure if there were just 6 phones or whether the brands were just mentioned in the request. If you look at the MBS website there are more than 6 in the plan available.

Groovee Thu 15-Aug-13 19:48:41

No one seems to have got a lumia but a few got a Galaxy Y. But I am wondering how many non internet phones were sent out. (just cos I am generally nosy). I know there are more phones on the site as I've been using the link a lot to ask questions in the FAQ's.

Daisy ring customer service and explain you didn't realise you had to choose a bundle and they should just credit your account and sort the bundle out for you.

I only realised what I'd done, or rather not done, when I had £1.98 left and the lovely man gave the money back and sorted it all out for me smile

daisychicken Thu 15-Aug-13 21:07:04

Thanks * NotShort*, I'll get DH to ring tomorrow - it's a pain having phone to test that I can't use cause I can't hear on it! The sound quality is awful!

SisterMatic Thu 15-Aug-13 22:03:58

I got the Nokia 100 so unfortunately cannot test the internet bundle (perhaps there should be a bundle for none internet phones, if there is ans I haven't noticed I apologise)
Generally, so far..so good! Sends texts and recieves them fine. Made and received calls and everything is ok with that. I am using this phone myself and my partner occasionally makes calls too.

I am receiving a fair few texts from sainsburya though which can get a little annoying..sorry! Not spoken to any call centre staff so cannot comment on that. Compared to my contract, and using my own handset this tariff is quite desirable also when taking the nectar points into account. I think it is alright value.

If it came up into conversation I would recommend it if I knew the person shopped at sainsburys.

I know I haven't answered the questions in format but I think I have covered all the points required. Thanks sainsburys and mumsnet

SisterMatic Thu 15-Aug-13 22:05:21

Missed a point! I also found the top up confusing, I spent a while on the phone a bit confused.

afromom Thu 15-Aug-13 22:50:57

I must admit, I think given we got a phone without Internet to test and as that was the most important part for us, due to needing Skype/tango/what's app to stay in touch with people abroad I would be less likely to stay with Sainsbury's after the trial than if we had one with Internet.

If we had a more useful phone I would have just continued after the end if the trial, as it does seem a good deal. But as we don't, I will now be shopping around to see if we can find a better deal, on phone that does have Internet, or a bundle with no Internet and more minutes, so that I'm not paying for a service that can't be used.

Bit of a waste for us really, and not particularly good foresight from Sainsbury's as I'm sure they would have had better results and a more balanced view if everyone had a comparable phone/experience.

Trigglesx Thu 15-Aug-13 22:57:31

Yes, agree that actually they would have been better to send out Samsung galaxy phones to everyone, so there wasn't loads of discussion on differences and whether or not it was phone related or service related. And then people could discuss like vs like. And everyone could do internet testing as well.

DelayedActionMouseMaker Thu 15-Aug-13 23:30:02

Got to agree with that too. I find this phone so annoyingly out of date and bereft of any funtionality that I may have to bite the bullet and buy one on a normal tariff just so I can use the web. That was kind of why I asked to be a tester, I was very excited about the prospect of getting something decent.

Still the phone I got will do for dd when she goes to sleepover etc (though she'll hide it because of its lack of cool!smile )

DelayedActionMouseMaker Thu 15-Aug-13 23:30:47

Oh and the quality thing, this phone is so crackly, but its hard to know if its the phone or the coverage.

Fanjango Fri 16-Aug-13 00:10:00

Okay, first thoughts . Setting up the call payment, nectar card and bundle was fairly easy . The rolling bundle would be better, O2 use different call bundles that are automatically set when you top up, much easier than trying to remember to do both!
The network coverage is fairly good so far. Local village 2 miles away has no signal but that's pretty normal for any network than O2 but the town 15 miles away (in the other direction) has better signal than my O2 phone. That was a surprise as my friends all bemoan the signal on the coast.
Having looked at the coverage maps vodaphone look to have a largely similar coverage to O2 so quite good.
It is a shame this phone is not mobile Internet compatible because there have been some complaints about the coda phone service locally, vodaphone having told customers it was a fault caused by upgrades for the 4g service, customers have had to revert to 2g to gain any mobile Internet at all . If I can get access to a smart phone that is unlocked I would like to test he service because its a real turn off for those of us the surf on the go! In defence of vodaphone the local paper has their assurance that they are looking into it but its a shame I can't confirm wether this is the case for sainsburys users as the basic phone provided means I can't test it!
I will continue to test the signal strengths etc but so far so good on that score.

Breezy1985 Fri 16-Aug-13 08:48:27

It is a shame we didn't get a phone with the internet, we use whatsapp alot to keep in touch with family and send pics etc, so I am planning on upgrading DD phone at Christmas as she was hoping to have a camera and whatsapp, I would of stayed on this bundle however now I'll be looking at other bundles and costs of phones too.

Had yet more promo text yesterday, have I missed away to turn them off?

SweetSeraphim Fri 16-Aug-13 12:54:51

How do you find the signal coverage? Is it reliable? Have you had any issues with this?

The signal coverage is really good actually. DD has used it out and about (although none of this has been in remote areas) and there has been no problems with the coverage at all.

How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?

It's my 15 yr old dd that has the handset, she has used it to call/text me & DP and all good.

Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not?

I was already a Nectar card user before the test, but it wouldn't really make all that much difference to me as I don't do my main shop at Sainsburys.

How have you found the Mobile by Sainsbury's customer care?

I haven't had cause to speak to anyone in customer care, the top-up service was quite easy to use - although it's a bit faffy with the menu options tbh.

If it came up in conversation, would you recommend this network to your friends or not?

Hmm. It's an ok network, but doesn't really stand out from any of the main ones.

Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?

I would say not. Purely because the £10 bundle includes 250MB of data which we can't test or use as the phone is not internet enabled.

Overall - it's ok. But as it seems that the vast majority of us have been sent handsets that aren't internet enabled, it's impossible to fully test the service, because that's probably what most of our dc would use it for.

Fillybuster Fri 16-Aug-13 14:41:09

First off, I'd like to say thank you thanks to MN and Sainsbury's for selecting me to take part in this trial smile I have the Galaxy Fame, which is probably fab but I'm finding pretty hard to use!

- How do you find the signal coverage? Is it reliable? Have you had any issues with this?

It's fine, but I live in NW London and have been using Vodafone services (white labelled and direct) for about 6 years. In fact, Vodafone tend to supply the best coverage around my area - it's a bit of an Orange black hole!

- How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?

I've been using it, as I only have a work Blackberry: my company have started charging for personal calls, so I was keen to try a PAYG service and a different handset.

It would be more useful if I could work out how to transfer all my Outlook contacts off my server/Blackberry and onto the Galaxy handset, and if I could work out how to install my Hotmail and Facebook accounts onto the handset. I suspect this is me being quite dim, but the total lack of instruction manual doesn't help: I have now found it online, so will spend some time getting to grips with it over the weekend.

- Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not?

Probably, but its hard to say this early on as I've never had a Nectar card before and normally shop in Tesco. It will take more than double points for me to shift supermarket, although I can imagine starting to stop by Sainbo's more often on my way home if I'm going to collect points. It would have been helpful to be instructed to link the Nectar card before topping up the phone, as I'm another one who missed those points by topping up first.

- How have you found the Mobile by Sainsbury's customer care?

I've spoken to them a few times, as I'm another one who didn't have the Sainsbury's network pre-installed on the phone. I followed the set up instructions, like Groovee, but in my case the mobile data never turned on. After a very frustrating 48 hours I call the customer care number.

a) It shouldn't cost 'up to 25p' to access customer support. I find this enormously off-putting and probably the biggest barrier to entry in terms of this being an accessible/attractive product

b) The first customer care conversation (with Charlotte) was fine, but didn't resolve the problem. Apparently she didn't realise that the Android platform cannot receive settings by text message.

c) The second conversation (with Chris) was great, but I waited another 24 hours to follow up an unresolved problem due to the cost of the call.

d) Chris solved the problem (although it was complicated to install the new service and would have been simpler to instruct me to select Vodafone!) and was enormously helpful. As someone else commented, he definitely seemed to 'care'.

e) The IVR for top up and bundle selection is absolutely impossible to follow and should be reviewed. As with others, common sense suggests that if you put £10 onto a PAYG SIM then you should be automatically allocated the £10 bundle. In fact, doing anything else feels a bit 'underhand', as though Sainsbury's want to catch customers out and charge them substantially more for un-bundled calls and texts.

- If it came up in conversation, would you recommend this network to your friends or not?

The Vodafone network is great, but I'm not sure that Sainsbury's are adding any value to the service (except for the nectar points) at the moment.

- Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?

It's not bad, but I've done a bit of shopping around and there are several better bundles on the market. At the moment, both the differentiation (i.e. why buy from Sainsbury's rather than Vodafone direct) and the market/value proposition (cost, value for money, customer experience) feel fairly weak.

Groovee Fri 16-Aug-13 14:59:20

Filly, I've sent you a PM x

mammal Fri 16-Aug-13 17:41:56

Thank you for selecting me as a tester.

I was sent the Galaxy y to test.

A Mobile by Sainsbury's starter pack was included with the phone. This included quick-start instructions, a more detailed guide and a top-up card.

The starter pack opens up to the quick-start instructions: 1. Insert SIM 2. Top-up 3. Buy a bundle. I liked the step-by-step guide and thought the need to link credit to bundle was made clear. However, as mobile and nectar card need to be linked before you buy a bundle to get double points, it would be helpful if this were added as a step in the quick-start instructions.

The detailed guide has information on how to top-up; price structure; how to check your balance; setting up picture messaging and internet; useful phone numbers.

How do you find the signal coverage? Is it reliable? Have you had any issues with this?

The signal coverage has been excellent. I can make calls from home, which I have been unable to do with my current provider (EE). The calls are clear and there has been no intermittent loss of signal mid-call, which is another problem I have had with other providers. Texts have also been sent and received quickly every time.

How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?

Mainly me, DH has also tried it. The only criticism we have is that we have found the mobile internet slow to load, though the phone is also relatively slow when connecting via our WiFi so this may be an issue with the phone rather than a problem with Sainsbury's service.

Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not?

Our main weekly shop is with Sainsbury's and we often buy fuel there too so this is very attractive to us. Luckily I connected the phone with our Nectar card before I purchased the bundle so I am receiving double points but I do agree with other posters that the need to register the card before connecting credit to bundle should be made plainer in the instructions.

How have you found the Mobile by Sainsbury's customer care?

I haven't had a need to contact Sainsbury's customer care yet. However, I would like calls to customer service to be free of charge.

If it came up in conversation, would you recommend this network to your friends or not?

Absolutely. I am seriously considering switching to Sainsbury's permanently. I have been impressed by the improved reception and double nectar points.

Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?

Yes, though I would like one or two alternative £10 bundles, e.g. the option of less call time but more data.

Tortoise Sat 17-Aug-13 10:45:01

- How do you find the signal coverage? Is it reliable? Have you had any issues with this?

Unfortunately Sainsburys use the same network as my talk talk mobile so I still get a fair bit of dropped signal. None on town when I'm most likely to need it if teenage DSs are at home. Some areas it has been fine and a perfect signal.

- How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?

I've been using it and overall not a bad service.

- Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not?

Only if you currently shop regularly at Sainsburys and already collect Nectar points.

- How have you found the Mobile by Sainsbury's customer care?

N/A Haven't needed to use the customer care service.

- If it came up in conversation, would you recommend this network to your friends or not?

Yes I think I would as the bundles are good but I'd probably recommend Giff Gaff first as my dc get great signal from them and free texts/calls to anyone else on their network.

- Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?

I think they are good value but an option for phones without internet services would be good.

Overall we found top up and bundle set up very easy. Just a few connection issues, especially with internet but that's because of Vodafone network.

Thank you for selecting me to test it. smile

stephgr Mon 19-Aug-13 21:39:49

This is a bit of extra feedback now that I've had the phone for a week!

I haven't had any problems making calls (signal has been fine). The only complaint I have is the number of text messages I've had from Sainsburys offering me different things they want me to pay for such as a personalised voicemail which costs 25p. The messages are very annoying and some are irrelevant. I spoke to customer services 1 week ago and explained I have a phone which can't access the internet because it's a very basic handset. A few days later sainsburys send me a message about using the internet!

Groovee Tue 20-Aug-13 09:07:07

Ds is away to camp this week so I'm using it to see how it is. The last time he got a text message was the 17th saying they hoped he liked the tips they sent and any more help can be found on the website or by calling them at a cost of 25p. Not had any since.

I find the signal good and also it's very clear when talking on the phone too.

AngelieMumsnet (MNHQ) Tue 20-Aug-13 17:28:02

Thanks for all your comments so far smile Sainsbury's have asked us to post the following message in response to some of the questions raised on this thread:

"Q. Why do you need to call and load £10 credit, and then call back again to activate your £10 bundle?^
A. Mobile by Sainsbury’s is committed to delivering a service that is as simple and stress-free as possible. You can activate a topup and buy a bundle in the same call but to do this you have to press 1 to return to the main menu. We recognise that the process can be improved and we are looking at how we can make it a seamless process. Hopefully you will see the improvements soon.

Q. Has anyone else had difficulty with customer service?
A. Mobile by Sainsbury’s is committed to delivering excellent customer service – we strive to be as friendly, helpful and efficient as possible. We’re sorry to hear this wasn’t the case with you – if you could let us know your mobile number by emailing mobilebysainsburys@cakegroup.com then someone from Mobile by Sainsbury’s team will get in touch with you directly to discuss your problem further.

Q. Why do you charge 25p per minute for customer service?
A. Mobile by Sainsbury’s is committed to delivering excellent customer service. We have a thorough and helpful interactive voice response service that solves the majority of customer enquiries and this is free of charge. However, should you need to speak to one of our friendly customer service operators a minimal fee of 25p per minute will be charged. It is necessary to charge this fee to enable us to deliver a great level of service to all our customers when they need it. Luckily for you Mumsnetters, the customer service charges have yet to be implemented – so you will not be charged for the duration of your testing period.

Q. Why have I been given a phone that cannot access the Internet?
A. Mobile by Sainsbury’s sells a range of handsets from the basic Nokia 100 to smartphones, we supplied a range of these to Mumsnet for testing. The Nokia 100 is one of our most popular handsets. We wanted to get feedback on the experience of all aspects of Mobile by Sainsbury’s – the coverage, double Nectar points, customer service. In our research we have found the Nokia 100 has been particularly popular with mums buying first handsets for children (as there is no internet functionality) and therefore thought it would have appeal with mumsnetters. We are sorry if you are disappointed with this handset."

Groovee Tue 20-Aug-13 22:18:16

Sainbury's thanks for responding but you've missed one question

If it's a basic handset with no internet will you be looking to offer an alternative bundle?

Breezy1985 Wed 21-Aug-13 07:43:36

I would.also like to know about a non internet bundle, feels like I will.be paying for something I'm not using.

I am pretty impressed so far with the network, it was a godsend when I was away last week as the little phone wws the only phone that could get a good signal.

Setting up was straightforward but I haven't been able to test the internet because my phone is the nokia 100. It is value for money for me because at the moment I am with asda and their bundle is 100 minutes for ten pounds which I always use before the month is up.

To be honest I am unsure whether or not I will be continuing to use sainsburys mobile because of the lack of internet access. I would have to buy a another phone for me to do that! I'll come back and do a proper review in a couple of days

Groovee Thu 22-Aug-13 11:48:06

Would Sainsbury's consider a text reminder service of when your bundle is due to expire?

Trigglesx Thu 22-Aug-13 12:12:53

Yes, I rarely use internet at the moment, and when my DS is old enough for a mobile, I would rather get him a mobile that does NOT have internet functionality - but then I would prefer to buy a package that has more minutes available rather than the internet usage. Agree with other posters that it make me feel like I'm paying for services I'm not using and would rather put my money towards packages that are more attractive to me by offering more minutes instead.

So far, the call quality doesn't really seem any different than any other mobile service. Some dropped calls, some breaking up, some echoing. As most of these services are using each other's networks, I suppose that's to be expected. For me the different aspect is the bundles available and the customer service when there is a question or a problem. As such, the bundles need adjustment and the customer service would be better to be free IMO.

stephgr Fri 23-Aug-13 16:27:41

Just a quick update following my reviews last week. I have now been using the mobile for 10 days and am really pleased to report that I have had no problems with the service at all and I haven't needed to contact the customer service people at a cost of 25p. Plus, all the irritating text messages I kept getting from Sainsburys have now stopped.

helcrai Sat 24-Aug-13 11:52:01

Just marking my place. Received a Nokia 100 which I have brought on holiday to Wales to try out amongst the mountains where reception has been patchy in the past. I'll also post when I've tried it back at home in Cumbria where reception is terrible!

Managed to top up the phone - very easy (or so I thought!). Happily phoned my Mum (reception excellent) then read the comments that a top-up isn't the same as buying a bundle?!! Had to rope in DH to try & work out that it's a two-step process. Not something I've had to do in past when had a pay as you go tariff on another network. So not truly a "pay and go"!! Wasn't very clear in the setup pack. Spoke to a lovely lady in customer service who reset my credit back to £10 & activated the bundle. Clear and concise when dial the number to customer service- not jumping through hoops to speak to a human. So on that score customer service seems excellent although I've been on T-mobile where sure don't have to pay?

Will report back shortly when have tried out further texting/calls etc.

Blatherskite Mon 26-Aug-13 21:47:52

- How do you find the signal coverage? Is it reliable? Have you had any issues with this?
It's been OK. It's usually a bar below my signal on my 3 phone, sometimes equal to. I've not had any major problems using the phone.

- How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?
I've been mainly using the handset but my DH has had a play too. He is unable to leave any gadgets in the house alone smile The service has been fine. I've never had a PAYG mobile before so the concept is all a bit more hassle than I'm used to but I can see how it would be useful.

- Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not?
I do like the Nectar points offer. I really wish Nectar still converted points to Amazon vouchers though as I'm struggling to spend the points I already have. It has encouraged me to shop at Sainsburys more though

- How have you found the Mobile by Sainsbury's customer care?
They were lovely and friendly and very helpful.

- If it came up in conversation, would you recommend this network to your friends or not?
Maybe. Most of my friends (not me) have iPhones on contracts so probably wouldn't be interested though. I might suggest it to friends getting phones for their teenagers though

- Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?
There are better deals available. I'm not sure the extra Nectar points would necessarily swing it for me.

Flatasawitchestit Wed 28-Aug-13 00:02:12

Well so far were really impressed.

Signal coverage has been fab - we love rural and have had no problems.

Phone is being used for my DD (11) he goes off fishing / cycling / etc and has the phone on him, its been really handy.

Very good value I'd say.

Good deal worth he nectar points.

I'd definitely recommend, and have done already. We'd prob just change the handset as he would like a camera for taking pics of his catches :-)

Fillybuster Wed 28-Aug-13 12:45:40

Quick update from me:

We went camping in the Chilterns at the weekend. Great coverage, even in the middle of a field, in the middle of no-where! Particularly good since dp had no access on his phone and it was patchy on my Blackberry.

Not only voice, but full internet access too. It was a little slower than in London, but actually very impressive.

Overall, I'm increasingly impressed by the package. I am consciously switching to wifi when at home or in the office, to avoid hammering my data package, but when I checked last night I haven't even used half of my allowance, so I think the 250Mb goes a surprisingly long way. Free texts would be a good thing for me in the long term, but I haven't taken advantage of those as I wasn't able easily to import all my contacts, and find the touch screen very fiddly, so have generally been using my blackberry for those.

200 minutes of calls, again, I thought wouldn't last very long, but (again) I seem to have used less than 25%....although I suspect that I would hammer than a lot more once all my contacts were in my phone.

So I am now thinking of extending my package by topping up when this one expires. It wasn't what I planned to do, but it seems pretty good value, and the network coverage is excellent.

In fact my one huuuuuge gripe is being charged to call customer service. Telling us that we're not being charged whilst on the trial does not answer the complaint. Nor does claiming that the IVR resolves most problems (it doesn't). Given that free customer service is an industry standard, that just doesn't go down well, and is currently the only 'negative' factor influencing my decision....and it would definitely be something I would warn friends and family about if they were thinking of taking the package. Which is a shame, because it is otherwise excellent. Maybe think about it again, Sainsburys?

Thank you Sainsbury's and Mumsnet again smile thanks

Souredstones Thu 29-Aug-13 16:20:21

- How do you find the signal coverage? Is it reliable? Have you had any issues with this? Very good, however it failed abysmally in my parents 'lead lined' house (a signal dead zone for all bar orange) haven't had any drop outs though

- How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service? My DC have used the service and been very pleased with it
- Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not? Not really, it's a nice perk but not enough to bring me over to the network

- How have you found the Mobile by Sainsbury's customer care? As mentioned earlier when I called I found the person rude and unhelpful

- If it came up in conversation, would you recommend this network to your friends or not? Not really. It's not special enough to tempt me and my friends and family away from our contract phones.

- Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not? As with others I would like the option to choose more data or minutes or doing a mix and match bundle rather than this as its quite restrictive for non data users

SoonToBeSix Thu 29-Aug-13 19:59:55

1) the signal service has been very reliable even on holiday in Wales.
2) my dd age 14 has enjoyed using the phone particularly the large number of free texts smile
3) yes the nectar offer is great I plan to combine shopping at Sainsburys with my current supermarket.
4) I haven't needed to speak to customer care, the automated top up prompted me to buy a bundle.
5) yes I would recommend to a friend especially as it has Internet data included.
6)yes I think the bundle is good value , however we were unable to make use of the Internet due to the phone model. If you were to have a Internet enabled phone it is a great deal.

*Thank you for letting us take part, we've really enjoyed it!

We had the basic Samsung E1190, which has calls and texts and a handy torch setting! It was functional and did what it needed to - but I do feel that we couldn't explore the service fully with regard to internet/mobile web access. It is, however, perfect for DS as he has his internet needs covered by his ipod!*

- How do you find the signal coverage? Is it reliable? Have you had any issues with this?

We found the signal coverage good, as good as my vodafone signal (but they are pretty much the same aren't they?) Sadly the handset didn't have 3G at all, so when I could still use my vodafone signal using a signal booster, my DS had no signal at all on his phone for nearly a week in a rural area

- How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?

My DS, age 13 has been using it - he has been enjoying texting people and ringing family members.

- Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not?

It makes it a lot more desirable, as I'm an avid nectar collector!

- How have you found the Mobile by Sainsbury's customer care?

Very good indeed, DS managed to lock the handset - so I had to call for a PUK code. Then he managed to lock it again while I was still chatting to the customer service guy!

- If it came up in conversation, would you recommend this network to your friends or not?

I think so, although I haven't been able to test the internet connection due to handset restrictions - and I wouldn't recommend it to any of my friends who need to use a signal booster. We're in rural Northumberland so there are quite a few who rely on this

- Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?

It is good value, I do think that an extra bundle aimed purely at those without internet phones would be good. Or even just a bundle of texts, say 500 and 100 minutes alone for a fiver. A pocket money bundle or something.

- How do you find the signal coverage? Is it reliable? Have you had any issues with this?

Signal coverage was good in the house much better than my current provider. Reliable and always seemed quite strong.

- How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?
I let DS use the handset as it was very very basic so could not use it for my personal needs. Had no issues with the Sainsburys service for the basic handset but could not comment on data usage/internet etc which is a shame as I use my phone for a lot of that and would have liked to know if that lived up to the same standard to consider changing over.

- Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not? Not really for me personally.

- How have you found the Mobile by Sainsbury's customer care?
Had no issues with customer care, easy enough to set up system.

- If it came up in conversation, would you recommend this network to your friends or not?
I might do for younger children but think once you hit teens then no or not with handset we had so cant comment on other services other than basic text and call.

- Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?
Phone call was good and clear and no issues with text.
Cant comment on data

Trigglesx Sat 31-Aug-13 21:49:06

Signal/coverage still seeming quite good - our house can be a bit of a grey spot, and it still brings up signal pretty well. Still doing alright.

AngelieMumsnet (MNHQ) Tue 03-Sep-13 09:52:17

Paperview has been having some technical difficulties, so I'm posting her feedback below:

"- How do you find the signal coverage? Is it reliable? Have you had any issues with this?

The signal has been fine wherever I have been. The same as my usual mobile which is O2

- How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?

Myself and my 10 year old have been using the mobile. It's been a little tricky to get a proper idea of what sainsburys mobile is compared to other networks because of the limitations of the handset we received. There are an awful lot of texts sent from the service which are a pain and would definitely be something I mention to anyone else asking about the service.

- Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not?

Yes it is certainly a positive.

- How have you found the Mobile by Sainsbury's customer care?

Other than the abundance of text messages that I stopped reading after four days, I have no experience of their customer car.

- If it came up in conversation, would you recommend this network to your friends or not?

No I don't think so. For me the signal is the same as my usual O2 phone and I don't get randomly texted by them.

- Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?

I cannot answer this question fully due to the limitations of the handset supplied.
On paper the bundle does look very good especially if you were considered it for your child."

Groovee Tue 10-Sep-13 08:03:49

I did my first top up using the top up card we received in the box. Easy to register the card. The guy in sainsbury's was a bit confused as to topping up a sainsbury's phone. I told him to do it how he did every other one. Got my double points. The top up took a while to come through to the phone and I had maybe thought they would text to say you'd topped up but they didn't.

I'm still a bit confused, does the bundle run out at 23.59 on the 10th or will it run out around the time I added the bundle? Not sure when I should be re adding the bundle for ds.

I've just spoken to the Sainsburys mobile helpline as I needed to find out how to top up if I dont have the phone with me. Just wanted to say the 2 people I spoke to were fab, knew exactly what they were doing and were just lovely smile

Groovee The man I just spoke to said the bundle will run out around the same time that you first activated it, you will receive a text from them telling you it's about to or has just ran out.

Fillybuster Wed 11-Sep-13 14:33:34

I've topped up today as my bundle expired this morning. I like the helpful text that let me know it had finished - nice touch.

Lovely girl on customer service explained that you can top up in advance and 'queue up' a bundle, so that it kicks in automatically when the previous one expires. Hopefully that's true - I will give it a go next month if I'm still happy with the service and see if it actually works that way.

Once again, thank you to MN and Sainsbo's for including me in this trial smile

Groovee Wed 11-Sep-13 15:21:39

Oooh how does a queue up bundle work? May be off to look at the website again.

I activated ds's bundle this morning. He's been doing my head in to work out when it would expire. Need to remember the 10th of October as the child tells me nothing.

AngelieMumsnet (MNHQ) Thu 12-Sep-13 10:05:39

Thanks for all your comments everyone! The winner of the prize draw is WhoeverHeardOfAWormskinRug - I'll PM you for your details shortly smile

smile Thank you!

Groovee Thu 12-Sep-13 11:25:52

Well done Whoever xx

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