This topic is for feedback on Mumsnet product tests. If you'd like test a product on Mumsnet please mail insight@mumsnet.com.

NOW CLOSED: MNers needed to try a YouView box (RRP £299) and share their thoughts on site

(178 Posts)
AnnMumsnet (MNHQ) Tue 26-Feb-13 11:26:51

We've been asked by the team at YouView to find 20 UK Mumsnetters to try out a YouView box and to share their feedback on Mumsnet.

We're looking for folks who are keen to switch from their current TV provider or who want to add this box to another TV in their home. Testers should be in the UK and have at least one child at home.

YouView say "YouView is a subscription-free television service which seamlessly combines live and catch-up television. The service offers over 70 free to air channels and radio stations via a TV aerial and also connects to any broadband service to bring catch-up and on demand programmes directly to your TV. The TV service, which launched in July 2012, is backed by BBC, ITV, Channel 4, Channel 5, BT, TalkTalk and Arqiva"

You can get YouView free as part of a broadband subscription from BT or TalkTalk (activation / installation fees may apply) or to buy from all major retailers and many independent electrical stores - RRP from £299.

There are some technical requirements for this product test:

~ To set up a YouView set-top box you need to connect it to your TV via a HDMI cable or SCART lead, to your TV aerial and to your broadband router via an Ethernet cable

~ If your router is more than 2 metres from your box you'll need a longer Ethernet cable than provided or will need to use a powerline adapter.

~ A minimum broadband speed of 3Mb/s and an unlimited data allowance from your broadband supplier is recommended.

YouView also say "The service has pause, rewind, fast-forward and record functionality for live TV giving you more flexibility when enjoying your favourite TV programmes. We also offer the option to record one show while watching another, gives reminders to let you know a programme is about to start and has up to 300 hours (500GB) of storage space for your programme recordings in MyView"

Please read all about YouView here

Before you apply please ensure you check your details here - checker.youview.com/ to ensure you can receive the YouView service at home and check you have unlimited broadband as this is recommended.

If you're selected to take part you will be sent a YouView Humax DTR T1000 box worth c£299 - you'll be asked to install it at home, try it and add feedback at least twice to a thread on Mumsnet. You'll be asked to add your first impressions and then to add extra feedback a week or two later to share what you've been watching, recording, pausing and how you and your family are finding YouView. We'll also ask you to add a review to the reviews area on Mumsnet.

If you'd like to take part please add your details here

So long as you add feedback as required you will be able to keep the box.

Thanks and good luck

MNHQ

FrankWippery Tue 26-Feb-13 11:41:35

Yes please. Cancelled our Sky + when we moved last month and missing the pause/record massively. 4 children and constant arguing over what to watch is leading me to madness. That and the fact that I manage to miss everything I want to watch.

I'm trying to compute my chances, LovelyAndGorgeousAnnMumsnet, how many testers are needrd?

[adorable smile]

Tee2072 Tue 26-Feb-13 11:48:01

Chaos, my lovely...it says in the first sentence. 20.

IncogKNEEto Tue 26-Feb-13 11:50:00

Yes please, have filled in survey. Would be very interested to compare and contrast with Sky, which we currently use.

AnnMumsnet (MNHQ) Tue 26-Feb-13 11:50:05

tee grin

ouryve Tue 26-Feb-13 11:52:37

3Mb/s broadband? I wish.

Skulks off into the can't play corner.

Arsechumps.

blush

DukeSilver Tue 26-Feb-13 11:59:10

Ooo me pretty please grin I only have a crappy free view box that doesn't work half the time. My main mission in life it to fast forward through an add break at least once grin

Tee2072 Tue 26-Feb-13 12:10:41

grin Ann.

::strokes Chaos' hair::

Me! Me! Oh, pick me! grin
We have fetch TV and since the company was sold the service has been dire! We can sometimes get iplayer but never 4od and it usually records programmes we set to record but not always.
I would love to try a reliable TV service.

Apparently my broadband speed is 18.89Mb/s smile

And, rather conveniently, I need some kind of box for the new TV in the playroom...

PeneloPeePitstop Tue 26-Feb-13 12:28:17

Balls.

I don't have an aerial.

BoysWillGrow Tue 26-Feb-13 12:30:18

Me please,
it's like you guys knew I'd brought a new tv this weekend hmmm....
Your not watching me are you? hmm

akaemmafrost Tue 26-Feb-13 12:30:30

Me please! Having to cancel sky as can't afford and with two SN children explaining why no Nick Jr anymore isn't going to be pretty.

MarmaladeTwatkins Tue 26-Feb-13 12:32:43

Me please!

Am debating leaving Virgin (on medium package without Youview box for £39 a month but they are offering new customers package with Youview box for £25 angry) to switch to Sky, whose package includes a Youview box. Would be good to try one out beforehand.

scaredysquirrel Tue 26-Feb-13 12:41:14

ooh pick me! Im also considering leaving Virgin - quite crap and expensive too, but need an alternative.

misspamela Tue 26-Feb-13 12:41:31

OOO me please. We're looking at changing our tele provider. Be ace to be able to check this out.

Mind you, I've just realised I have no idea where my TV aerial points are.

hobnob57 Tue 26-Feb-13 12:48:32

I'm curious to try one of these. We renewed our BT broadband and Vision in Jan without realising that the new thing was out there to try. I am wondering if we have been duped by BT by them not suggesting a YouView subscription instead?

MrsStripey Tue 26-Feb-13 12:52:07

Me please :-)

Yorky Tue 26-Feb-13 13:18:03

Fingers crossed!

Ladyjaxo Tue 26-Feb-13 13:25:59

Fingers crossed too been seeing the adverts everywhere :-)

Nooneelseisallowedafergus Tue 26-Feb-13 13:26:42

Please pick me, I never 'win' anything! And would really love to try this product and save a fortune on monthly sky subscriptions!!

florencebabyjo Tue 26-Feb-13 13:47:12

This would be great as battles with 5 children and a husband in the house at the same time are not pretty! Would be lovely to record one of my programs for a change! Have 5.2 Mb internet speed, hurrah, so fingers crossed.

Jumbs Tue 26-Feb-13 13:53:16

Oh, I would love to try this! We live in a semi rural area where there is no cable availability and I don't wish to pay for Sky. Would love to have access to catch up tv and on demand services both for my self and the kids.

We have sufficient broadband speed and can meet the other technical requirements.

Hmr1717 Tue 26-Feb-13 14:03:28

Oooh oooh oooh. Pick me! Pick me!

Filled in the survey grin

hurricanewyn Tue 26-Feb-13 14:19:01

I just filled in the survey, but got a funny message when I submitted. Can you check if mine is in please Ann?

AnnMumsnet (MNHQ) Tue 26-Feb-13 14:43:22

hurricanewyn - no - can you try again?

schilke Tue 26-Feb-13 14:52:05

I have BT vision so not sure I can try this! I would love the bigger recording box as ds1 keeps filling it up with Match of the day and top gear!

I would love to try this as I'm fed up of DS always pinching my laptop to watch Iplayer and the likes.

TheFallenNinja Tue 26-Feb-13 15:20:06

I'm available to test.

HotheadPaisan Tue 26-Feb-13 15:28:03

The survey say no, can't get through to the link, just hanging. Tried in two browsers.

Kiriwawa Tue 26-Feb-13 15:29:09

Oh I've just seen the bit about having to connect the box to the telly and the router - my router is in another room to both the tellys sad

Would it work if it was connected via a HomeHub plug which I use now to watch IPlayer on the telly in the living room?

HotheadPaisan Tue 26-Feb-13 15:41:48

Survey was a bit wonky re: formatting, can you confirm you received my response please MNHQ, thanks.

orangepudding Tue 26-Feb-13 15:56:02

I also want to know if it can be connected via wireless. We have a sky box but can't use iPlayer etc as trailing the broadband cable across the living room is not practical.

TheChaoGoesMu Tue 26-Feb-13 15:56:10

Ooh me please. grin

shhhgobacktosleep Tue 26-Feb-13 16:08:20

Would love to give Youview a try and hopefully rid ourselves of virgin 'sometimes I'll work sometimes I won't' media. And Mr Gobacktosleep would be shocked to his core that I had contributed something to the watching of TV in the family grin.

Have completed the survey but didn't receive the usual acknowledgment, can you check for me please that its gone through?hmm

UterusUterusGhali Tue 26-Feb-13 17:31:28

I'd love to test this!
We're getting rid of sky due to cost. This could be an option! This digital stuff is a bit of a mystery to me.

BreadForMyBREADGUN Tue 26-Feb-13 17:33:01

Yes please!

bluebump Tue 26-Feb-13 17:57:58

This looks great. I didn't think my broadband speed would be good enough but according to the tester it is so i'm in <fingers crossed>

AnnMumsnet (MNHQ) Tue 26-Feb-13 18:35:25

HotheadPaisan & shhhgobacktosleep - yep the form arrived ok.

Am asking re wireless queries - bear with

exiledmancityfan Tue 26-Feb-13 18:50:39

Meee Pllllllleeeeeeeaaasasssseeeee wink

Jayne266 Tue 26-Feb-13 19:13:09

Done

ItsallisnowaFeegle Tue 26-Feb-13 19:18:03

This would be perfect for us! We are considering upgrading from Freeview and were just talking about the YouView box, and wondering if it would be worth the money.

Keeping all my fingers and toes crossed grin

Good luck everyone!

pixi2 Tue 26-Feb-13 19:18:08

I have no idea what half of that blurb meant. We are with talk talk. Now I know with our previous provider we went over limit levels so will need to check if we have any data limits, although from the way DH streams you tube whilst watching football it may appear not.

Also, I have never had anything but free view. The whole pause and record live tv etc is soooooo new to me I desperately want to try it. I love that ad with the sweeping hands. Whatever ad that is (pays no attention to RL at all, an advertisers nightmare).

PearlyWhites Tue 26-Feb-13 19:22:14

Would love a you view box , be great for catch up

hurricanewyn Tue 26-Feb-13 19:31:02

Thanks Ann - have tried agan. Think I was successful this time

shhhgobacktosleep Tue 26-Feb-13 19:46:52

Thanks Ann

Yes PLEASE!

I am sick of Sky! I even posted a thread about this a few weeks ago...

www.mumsnet.com/Talk/_chat/1660391-I-HATE-SKY-But-I-love-SkyPlus-Is-there-an-alternative

HotheadPaisan Tue 26-Feb-13 19:56:51

Thanks AnnMumsnet, the formatting was unusual for a survey and it was bit slow, just a blip maybe, looks fine now.

busymummy3 Tue 26-Feb-13 20:48:13

Please consider me we have been looking just last week at the Youview package available through our Broadband internet provider BT and are considering upgrading to include it in our package- it would be brilliant to try it beforehand. We are a busy family of 5 all interested in different things from sport to History to Childrens TV to soaps dramas etc would be brill to be able to pause and rewind live TV and be able to catch up on favourites.
Please would you be able to check that my survey has gone through as I seemed to get logged out in the middle of it and then I didn't receive the usual acknowlegement after I sent it. Thankyou so much smile

TheTiger Tue 26-Feb-13 21:01:55

I've applied... Please pick me!! smile

chocolateshoes Tue 26-Feb-13 21:02:41

me please! our village has just dug our own trenches and laid our own cable to enable us to have superfast broadband because BT are interested in supplying to rural communities. We're going from 0.5MB to 700MB!!!!!!! So need something to try it out on!!

iclaudius Tue 26-Feb-13 21:05:39

we have only had five channels for 6 months and would love to have something we actuually WANT to watch!! We'll give good feedback!!

aPseudonymToFoolHim Tue 26-Feb-13 21:14:33

Please add me to the "Me please!" list. smile

i've done the checker thing, and it says my internet is suitable

TheToadLessTravelled Tue 26-Feb-13 22:06:37

Count me in!
Need a cheaper alternative to our horrendously expensive Sky subscription :-(

blondieminx Tue 26-Feb-13 22:41:42

Would love to try this ...but we're in an Internet backwater with "not fast enough" speed according to that checker thingy.

Gah.

meala Tue 26-Feb-13 22:50:58

OOh, sounds great.

LiveItUp Tue 26-Feb-13 23:01:03

All done - this would be fab.

MNHQ - Ann (if you're still on duty at this hour) I filled in the form and at the end it just dumped me unceremoniously back at the products tests homepage - no message about "Thanks for completing" etc. Please could you check if it arrived safely as I would REALLY like to be considered for this one!

Tw1nkle Wed 27-Feb-13 07:49:20

ooohhhh - I'd love this - and we could finally get rid of Sky!!!

AnnMumsnet (MNHQ) Wed 27-Feb-13 07:51:46

YouView say "Any broadband provider can be connected to the box and it comes with an Ethernet cable or we can supply powerline adaptors which will allow the box to be connected to the broadband router wirelessly."
HTH

AnnMumsnet (MNHQ) Wed 27-Feb-13 07:52:44

LiveItUp - that "unceremonious dump" is as planned...grin - there is no extra message!

Bizzyashell Wed 27-Feb-13 08:05:55

Ooh yes please. Would love one of these! Have already heard they are the best one to get. X

Badvoc Wed 27-Feb-13 08:12:28

Oh id love to!
With 2 young kids I only get to watch stuff I like on catch up!
And we use the recording facility lots too.
X

Would so love to take part as I never catch the programmes I want to watch, but it says we have some digital channels unavailable sad Does this disqualify us?

Oooh pick me, pick me <jumps up and down>

Would love to find a cheaper replacement for Sky!

CharlotteBronteSaurus Wed 27-Feb-13 09:36:44

I'll volunteer
We love telly smile

LiveItUp Wed 27-Feb-13 10:56:00

Thanks Ann - I will accept that dumping with grace then .... grin

orangepudding Wed 27-Feb-13 11:05:55

Thanks for finding out, have signed up!

Kiriwawa Wed 27-Feb-13 11:19:15

Thanks for finding out Ann. I will throw my hat into the ring (ever hopeful grin)

Madlizzy Wed 27-Feb-13 11:36:04

Signed up! With teens in the house, we like to watch some things a bit later once they've gone to bed, so we have some peace. Catch up is our friend, apart from the fact we have to use the only working laptop in the house to view it. Oh, and we can't get sky as we're in a dip surrounded by trees, which is a right arse.

EducationalAppStore Wed 27-Feb-13 11:41:31

Message deleted by Mumsnet for breaking our Talk Guidelines. Replies may also be deleted.

Mononoke Wed 27-Feb-13 12:34:35

Yes please, I have just left Virgin and just watching free view at the moment.
Where do I sign up ?

Mononoke Wed 27-Feb-13 12:35:05

Ah yes spotted the link, thanks.

PigeonStreet Wed 27-Feb-13 13:14:33

Have signed up. Keeping everything crossed that I'm finally picked to test something.

Fingers crossed......

bemybebe Wed 27-Feb-13 14:25:18

Is there a way to check if my form was received? I thought I did submit it this afternoon but I am not sure now. Would not want to miss the chance. blush

Hi, it's telling me my broadband speed isn't fast enough but it's just that we're having problems with Virgin today and yesterday (even the tv channels have went off, they seem to be doing something in our area.

We have 32mb broadband!

Can we still apply as we know we have a fast enough connection (we do speed tests every couple of nights).

I've submitted anyway, just in case it closes before I get a chance! Broadband is definitely fast enough and the website says we can get the channels.

AnnMumsnet (MNHQ) Wed 27-Feb-13 18:52:15

bemybebe - yep rec'd ok.
SchroSaw - I think so - please can you add that info the end box? I think BB speeds can vary a bit by time of day.

AnnMumsnet (MNHQ) Wed 27-Feb-13 18:52:36

(sorry schrosaw - should have read your other message!)

QOD Wed 27-Feb-13 19:16:06

My broadband is too slow apparently.
Which isn't right actually, we have independent broad band not via phone lines but I suppose they just go by postcode area. sad

ILikeToMoveItMoveIt Wed 27-Feb-13 19:18:37

Done smile

PurplePidjin Wed 27-Feb-13 19:23:10

Yes please, it would make evening cluster feeds soooooo much more interesting!!

Sorry, I didn't put it in the end box! Eeks sorry. It is definitely fast enough though. smile

Hopezibah Wed 27-Feb-13 22:41:09

We just bought one of these (well a You view one that is similar probably not the exact same one). So far very impressed with it. What a shame we didn't see this first. (I know, I know there is no guarantee we would have been picked).

SirBoobAlot Wed 27-Feb-13 23:39:38

Have got my fingers crossed for this one (after I googled what an ethernet cable was!!).

busymummy3 Thu 28-Feb-13 00:37:04

AnnMumsnet(MNHQ) Please could you check my form received which I submitted Tuesday 26/02 I did ask in my post but think I may have been forgotten sob ! sad
Sorry to be a pain , you seem to be doing lots of checks its just I'm not sure whether mine was sent or not as I was logged out in the middle of filling in the questionnaire then I didnt get an acknowlegement on completion like you normally do .
Thanks very much xxx

MTBMummy Thu 28-Feb-13 09:18:00

Sob - we bought one last week - although I can highly recommend it

AnnMumsnet (MNHQ) Thu 28-Feb-13 11:45:58

Sorry busymummy3 if I missed your note...yes it was submitted ok!

Miffytastic Thu 28-Feb-13 12:31:53

I've just entered my details - when will the decision be made?

gunther73 Thu 28-Feb-13 13:47:43

Pick me!!! I am out of contract with sky, and have used virgin in the past as well. Both had their plus and minus points but would really consider moving to this long term. Fingers crossed.

MyMillsBaby Thu 28-Feb-13 14:22:09

Yes please! We've been looking for a non-subscription tv service for some time. We have a smart tv and currently use the in-built freeview but we don't have access to all the fabulous channels this bad boy does! Oooh how exciting... the pause button is going to be essential for our family as we're always getting distracted by our baby boy when watching the telly xx

Should point out - we can confirm that we could meet all the installation requirements.

SKYTVADDICT Thu 28-Feb-13 17:49:17

Me, Me, me please. I obviously need to be persuaded away from Sky grin which isn't working too well since moving home a couple of weeks ago.

Philsbird Thu 28-Feb-13 18:55:00

Pick me please!! I'm with virgin at present and am not very happy with the service provided at all. I would be very pleased to be a tester and fit the required criteria!! Xx

AwkwardAnnie Thu 28-Feb-13 21:39:00

Oh Please, Please, Please! We can't get this service through our internet provider, and the boxes are so expensive! I did look into getting it but decided we'd have to wait a few years until the priced came down.

My 16m son is Rubbish at sleeping so I usually have to go up and settle him 3 or 4 times in the evening so I never get to watch entire episodes of anything. Then the 3 or 4 night feeds + full time job mean I'm exhausted anyway so go to bed early and don't get to watch good TV.

With this I'd be able to catch up at some point and actually join in some conversations about TV at work! smile

busymummy3 Thu 28-Feb-13 22:20:48

Thankyou for checking for me AnnMumsnet thanks

MamaSara Thu 28-Feb-13 22:25:47

Submitted....not sure what my chances are with 97 posts before me, but very much keeping my fingers crossed on this one!!! It would make life SO much easier....the amount of times I've had to turn off the TV when the children are in the middle of a programme and had to deal with the fallout, and one of these days it would be nice to see a full series without missing that one critical episode, or catching up on that last riveting 10 minutes of a programme that I missed when summoned upstairs by my youngest...

NikkiCrick Fri 01-Mar-13 22:10:09

Have actually been looking at this service from Talk Talk, but think the set up fees expensive

smileyface1978 Sat 02-Mar-13 16:04:47

After cancelling subscription from sky last year after being a loyal customer for approx 15 years due to my husband losing his job it would be something that would benefit our household massively having four kids age ranging from 7 to 15 all wanting to watch totally different channels. It's rather appealing with no monthly high subscription charges like sky as we live in an area where there is no cable so choices are limited.

After doing the form for testing this i don't know if it went through as it jumped to home page sad
Is there any way for me to find out please as i would kick myself if i didn't register in time.

florencebabyjo Sat 02-Mar-13 16:39:29

Have submitted our application and would jump at the chance to record something to watch myself when all are asleep/ and also what each of my 5 children would like let alone poor DP who rarely gets a look in! We have never had anything like this and would definitely reduce television arguments in our house!

reformedgeek Sun 03-Mar-13 14:12:08

I'd love to test this - I have a 60mb Virgin media connection and would love to give it a test drive! Especially in the bedroom where the 2nd TV is.

IloveJudgeJudy Mon 04-Mar-13 01:33:47

We should also like to test this. Have submitted application.

Belo Mon 04-Mar-13 09:06:23

The more I look at my Sky bill, the more I like the idea of youview. Have filled in form and am keeping everything crossed!!

exiledmancityfan Mon 04-Mar-13 16:30:39

Have the people been notified yet?

I was just notified! Thank you MN grin thanks

Indith Tue 05-Mar-13 12:05:54

Woohoo! Thank you MN! Really looking forward to trying this one.

PatriciaHolm Tue 05-Mar-13 12:11:43

We've got one apparently - email this morning!

Tee2072 Tue 05-Mar-13 12:14:27

::grumpy::

Is the fact I live in NI? Is that why I never get the really cool product tests?

::grumpy::

Eeeeek we've just got the email, I'm going to look into the wifi option as I do have a long enough Ethernet cable but I have a house rabbit so no cables is a lot easier smile

hairtwiddler Tue 05-Mar-13 12:52:49

We're getting one! Very excited!

northcoastmum Tue 05-Mar-13 13:01:23

V excited to be getting one (and am in NI!) I'd also prefer to connect wirelessly, will a power adaptor be supplied as standard, or just the Ethernet cable?

exiledmancityfan Tue 05-Mar-13 13:08:08

grumpy too. I never get the good ones envy

ItsallisnowaFeegle Tue 05-Mar-13 13:44:18

shock Argh!!! I got one too! gringrin
I really didn't expect to be chosen.

I love MN! Thank you, thank you, thank you!

Can't wait to report back!

Fillybuster Tue 05-Mar-13 14:55:18

Tee, I don't think the NI bit is the problem....I'm in London centre of the world and didn't get chosen either sad

I haven't been chosen for a product test for ages

I think my old name was luckier
Maybe I should change back

Well done all you chosen ones!

HappySunflower Tue 05-Mar-13 15:33:09

I've had an email as well. Very happy smile

AnnMumsnet (MNHQ) Tue 05-Mar-13 17:35:12

Was v popular this one...sorry if you weren't chosen...

Tee2072 Tue 05-Mar-13 17:39:30

So, it's just us then, eh, Filly. sad

I'm kidding! Congrats to all the winners!

AwkwardAnnie Tue 05-Mar-13 17:52:40

Squee, so chuffed. At last I'll be able to see the start, middle, and end of programmes. Thankyou MN, this made my day. smile

IncogKNEEto Tue 05-Mar-13 20:11:54

Thank you smile I never get chosen for things, very chuffed! This has made my day too Awkward.

youviewyahoo Tue 05-Mar-13 20:51:25

Delighted to have been chosen for this.

Looking forward to our television viewing entering the 21st century - haven't been able to record anything since the old video cassette player broke down around 6 years ago!

And no more Top Gear v Call the Midwife on a Sunday night!

The whole family (yes, all 6 of us) eagerly await the arrival of YouView. smilesmilesmilesmilesmilesmile

Thank You Mumsnet!

Chocolateporridge Wed 06-Mar-13 12:39:51

Thank you so much mumsnet, we're so pleased to be chosen! This will give us the incentive we need to get off our butts and change our supplier and save some cash grin

shhhgobacktosleep Wed 06-Mar-13 13:02:06

grin ours has just been delivered. Anyone else think the office junior had been let loose with the Sellotape dispenser gun grin Had to actually get Mr gobacktosleep involved to break through to the boxes. He's hoping to set it up this evening after work.

RobotHamster Wed 06-Mar-13 13:09:30

We've recently bought one of these - would I be able to add to the feedback thread anyway?

northcoastmum Wed 06-Mar-13 13:22:38

For those whose box has been delivered, did they phone before delivery? Have to go out and don't want to miss the courier. Also, was there a powerline adaptor in the box? I somewhat underestimated the distance to the router when I first signed up, so will need to buy the adaptor if there isn't one!

shhhgobacktosleep Wed 06-Mar-13 14:01:12

No they didn't call, thought they would as needed numbers but maybe that's incase you're out. There's a box with 2 plug in adapters comes with it.

HappySunflower Wed 06-Mar-13 14:03:16

Mine is here, but I didn't have a call either.
I'm having problems installing it, the end of my TV aerial doesn't seem to fit into the back of the youview box. Talk about falling at the first hurdle!!!

Indith Wed 06-Mar-13 14:08:31

I foresee one MAJOR problem. Dd cannot lt a day go by withou watchin The Snowman and the Snowdog. It is rare condition but she will actually fade away and die without it. Or at least that is the impression she has given me. Problem is that it is recorded onto our current hard drive box thing.

Mine will be here at 3.30pm according to the rather lovely sounding UPS man who called me this morning. I have all connections ready to go so I can install it straight away.

northcoastmum Wed 06-Mar-13 14:26:30

Thanks, home now and eagerly awaiting delivery!

Indith Wed 06-Mar-13 14:33:29

What's the betting they come when I'm on school run?

ItsallisnowaFeegle Wed 06-Mar-13 14:37:37

Im patiently waiting for the big arrival.

Got parents evening at 5. I'm desperate to be in when it arrives grin

HappySunflower Wed 06-Mar-13 15:40:04

I've managed to connect using an aerial convertor thing.
Set up very easy, but I'm still having aerial issues as its not finding any channels despite loads showing on the checker thingy.....

I'm going to call the troubleshoot thingy next.

Mine's not here yetsad. No phone call yet either.
DH is in while I'm on the school run, hope it arrives soon <unreasonably excited in anticipation>

Indith Wed 06-Mar-13 15:59:57

Mine is not here either.

PatriciaHolm Wed 06-Mar-13 16:09:08

Mine arrived whilst I was out, no call, but they left it with a neighbour.

Mine is here and was set up within about 20 minutes smile I was very eager! Thank you YouView and Mumsnet, we will be giving it a good testing out after tea this evening smile

Oh and thank you for the wifi adapter thingies, my rabbit will get to roam free whilst we watch tv now smile

Indith Wed 06-Mar-13 17:31:16

<<sob>> where's mine?

ItsallisnowaFeegle Wed 06-Mar-13 17:32:37

Still not got ours sad

AwkwardAnnie Thu 07-Mar-13 08:21:23

We didn't have a phone call but got a note through the door. Thankfully they took it to the post office which is easy to get to, not the depot which is only open for a couple of hours a day. Probably took it there because it was barey wrapped. The paper was very ripped and the bubble wrap was holding it all together.

Set it up last night, really easy. Thankyou for the wifi thingies it means I haven't had to unplug my PC. DH is very impressed and he set stuff up to record last night.... but I then deleted some because I thought DS (16m) had set them up blush but he can watch them on catch-up.

Very impressed so far, but why oh why do designers insist on making things with big glowing on/off buttons on the front? Do these people not have small children?
DS keeps turning it off, then looking confused and demanding I fix it... still hasn't totally grasped cause & effect.

ItsallisnowaFeegle Thu 07-Mar-13 09:07:21

It's just arrived! Soooo excited! I wish I was less rubbish at technical stuff so I could set it up now. I've a feeling today's going to drag until DP gets home and can sort it.

Thank you MN!

Still not heresad I shall pout if it doesn't arrive soon!

Indith Thu 07-Mar-13 09:34:59

no they can't come this morning I'm running toddlers!

PatriciaHolm Thu 07-Mar-13 09:52:32

Dh is practically in heaven with all the bits it came with. Oooh look an ethernet cable! Oooooh!

Indith Thu 07-Mar-13 11:45:17

Where's my new toy? <<stamps feet>> <<has completely unreasonable tantrum over the delay in receiving her free expensive toy>>

Indith Thu 07-Mar-13 12:13:23

hurrah! arrived after toddlers but before nursery pick up.

I got mine toogringrin

northcoastmum Thu 07-Mar-13 12:38:05

Am I the only one still waiting for my 'free expensive toy'to arrive??

Indith Thu 07-Mar-13 13:38:47

The shiny black thing is tuning and trying to find TV channels. Dd already wants me to put the old one back because "this one takes a long time to load" (doesn't instantly start playing Cbeebies on being plugged in) and because I have gently broached the fact that The Snowman and the Snowdog is not preloaded onto this machine.

Indith Thu 07-Mar-13 13:41:57

Oh and she doesn't lik eit because it is black. I'm sure all will be forgiven when it can play beebies.

Indith Thu 07-Mar-13 13:55:00

Argh! setup issues.

RobotHamster Thu 07-Mar-13 13:58:31

tip: if it freezes try a soft restart. Hold the power button down for 10 seconds.

Indith Thu 07-Mar-13 14:02:43

Oh great, thanks will try that before hurling it out the window calling the helpline. Taking a break feeding the baby!

Indith Thu 07-Mar-13 14:28:44

Gosh their helpline is good! No queue, UK call centre. Nice man is sending me e-mail for something to apparently reboot the whole thing to see if it will work.

Oh my goodness there is the e-mail. Very efficient!

IncogKNEEto Thu 07-Mar-13 14:48:15

Mine is here grin just waiting for dh to come home so we can attempt set up! And yes to the overuse of (very sticky) sticky tape! Arrived 8am with UPS, no prior phone call though.

Indith Thu 07-Mar-13 14:59:55

It works! I think it was actually a problem with the HDMI cable. The screen on my TV kept going blank but then I realised that the box itself was still displaying messages so I switched ot a scart lead and it works.

I hadn't realised I would still get my BT vision with it. I sort of assumed I'd have to get a new box from BT if I wanted to upgrade with them but as if by magic a little BT icon appeared on my menu when the box loaded and hey presto! I am VERY impressed (and a little scared at how it all links together and knows stuff).

All seems very smooth so far, I have been scrolling through things and setting up all my series links and now I've started streaming OBEM from yesterday which I hadn't watched yet and it is streaming no problem yet we gave up using iplayer and stuff on the old BT vision box as it kept freezing.

FrankWippery Thu 07-Mar-13 15:06:28

They tried to deliver mine this morning and I must've missed them by literally 3 minutes FFS. Card through door, coming tomorrow now. Bloody typical that I have to go up to the Marsden for my check up tomorrow morning. Going to call and see if I can get them to come in the afternoon sometime or I might cry if I get another delivery card through the door grin

ItsallisnowaFeegle Thu 07-Mar-13 19:03:58

We've DP set ours up about 10 mins ago.

Easy set up, beautiful picture and I'm excited because we're just about to watch last nights Great British Menu and I've already found Sir Terry Pratchett's Eric on BBC iPlayer radio, so I'm going to indulge in my favourite author tomorrow. So far we LOVE it! thanks

youviewyahoo Thu 07-Mar-13 20:27:21

Ours arrived today - UPS man left it with lovely next door neighbour who brought it around on our arrival home.

It looked very well packaged but whilst I was talking to lovely next door neighbour the DCs had whisked it away, opened it and set it up. DS1 said it took him about 15 minutes but he is very good at gadgets and is 16. He said it was quite simple and even myself or DH could have done it eventually! (He could have been being kind, I'm not sure!)

It is aesthetically pleasing - nice, compact, shiny and black with a big glowing blue button. Batteries for the remote were included. Youview booklet also provided which tells us what it will do.

DS1 has one comment - all channels are listed even ones that you have to pay for. He wondered if there was somehow you could switch the 'pay for' channel listing off (DS3 aged 8 was getting very excited at certain channels showing but we can't get them as we haven't got any paid for TV).

DS2 was delighted to look up the youview box in the Argos Catalogue and see how much it costs!

DS1 commented that they can watch Tracy Beaker over and over again (I think he probably said that because the programme annoys me immensely and not because he has a secret crush on Dani Harmer!) Lots of programmes are listed and you can watch about 20 previous episodes.

That's all I can update at the moment (DH and DD have not had a chance to look at it) but from the sons in the family so far it's great!

northcoastmum Thu 07-Mar-13 20:36:53

Have connected pretty easily, but having problems with sound - is fine to start with, but once I change channels it either goes a bit fuzzy or cuts out. Have teiddled the ariel and also retuned but it doesn't seem to work, going to try the old turn it off and on again.

shhhgobacktosleep Thu 07-Mar-13 22:48:43

So DH set ours up this afternoon and instantly found a very interesting hmm programme on trains on iplayer to keep him happy for an hour. He then went to pick ds from an after school activity and I managed to pause the kick off of the football for their return smile <extra brownie points>.
Dh reports it was really simple & quick to set up and certainly wouldn't need an engineer to come round to install it. He's very impressed with the supplied dlan adapters. It seems very easy to use and personally I like that the box itself displays the time and the channel you're watching - which I know sounds a simple thing but I often don't remember what channel I'm watching with the virgin media box we have grin. Initial thoughts are all positive. Sunday night will be the test of the record tv facility for us as its our 'busy' night for tv viewing grin.

Chocolateporridge Thu 07-Mar-13 23:33:26

It arrived today (no prior phone call) and then we realized that our TV aerial doesn't work! I called an engineer who ended up installing a new one for us (£80) and now its all working!

DH is well impressed at the "one terrabite" capacity and every single feature do far.

Just wondering, does anyone know when we'te supposed to start leaving feedback, I've had no emails yet. confused

hairtwiddler Sat 09-Mar-13 09:29:26

Ours arrived on Thursday. We are having major building work done so set it up upstairs just connected to the broadband thinking the kids could watch players which should be enough to keep them entertained.
Really easy to set up, although DH complained the power cable is too short. I did it in about ten minutes with kids pestering me, 'is it ready'. It couldn't find any channels as not plugged into the aerial so this confused it a bit. We're using a scart connector, as it's on the old telly in the bedroom. Maybe that is an issue too.

Perhaps it's not meant to be used with broadband only but so far we don't seem to have itv player, and it keeps cutting off mid-programme.

When we can get to the telly again next week we'll plug into the aerial and see if that is better.

shhhgobacktosleep Sun 10-Mar-13 17:47:30

hairtwiddler ours is plugged into the aerial and broadband and we don't get itv player either hmm Is this an issue with everyone? ITV are one of their partners so would have thought it should be there.

hairtwiddler Sun 10-Mar-13 21:13:18

According to DH the lack of ITV player seems to be a common complaint (he googled it) I'd quite like to have it as DD is a big fan of the Cube but it's on a bit late for her.

The DCs have worked out how to work the box using the buttons on the front (typically at 6am when they get up). I tried foxing them by taking the HDMI cable out, but they sussed that out in about 2 minuteshmm. I want a "go back to bed" setting!

Indith Mon 11-Mar-13 10:37:52

Ds2 (12 months old) is in LOVE with the shiny button at the front and just sits there pushing it over and over again which really annoys dd and is especailly annoying when we are watching something on iplayer because then you ahve to start all over again. I would adore a box with a child lock function. Just a button to press on the remote (which you then keep out of reach) to disable the buttons on the box.

However the lovely search button is my best friend in teh world ever.

shhhgobacktosleep Mon 11-Mar-13 11:10:01

hairtwiddler dh called the customer service number re: lack of itv player. Apparently some of the transmitters aren't yet transmitting itv player so they talked him through connecting to another (took only a couple of minutes). We now have itvplayer but 'may' according to the person on the phone no longer get our local news. I guess that's a choice we'll have to make if its the case. Dh isnt too bothered about local news as we are no where near his beloved NE grin. They suggested that anyone with any such problems get in touch with them as this then raises the issue higher up and they will then look into transmitter issues if enough people are experiencing them with a look to solving them.

Chocolateporridge Mon 11-Mar-13 13:32:20

Any idea when/how we start to leave feedback? So worried that we might not have received an email or something and will have to return the box!

Indith Mon 11-Mar-13 13:51:41

Usually you get a week or so to try the product out before MN email a link to the feedback thread.

Chocolateporridge Mon 11-Mar-13 16:19:30

Thanks indith you've put mind at rest smile

AnnMumsnet (MNHQ) Mon 11-Mar-13 18:33:27

hello - feedback will start tomorrow and I will email you all a link smile

AnnMumsnet (MNHQ) Tue 12-Mar-13 11:24:13
AwkwardAnnie Wed 13-Mar-13 20:35:08

Has anyone else lost half their channels? We've lost all the ITV, Channel 4, & Channel 5 ones.
The online help says to check signal strength, which was weak. I've tried retuning and now the channels are totally gone. sad

I suspect it's our dodgy aerial. But I can't afford a new one for a few months.

AwkwardAnnie Wed 13-Mar-13 21:16:57

Just tried plugging it back in the telly. It's the aerial. Usually we only lose reception when it rains, but it must be objecting to the cold now too.

Maybe I'll get it a blanket and a brolly. grin

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