Please note: This topic is for your comments and feedback on Product Tests being run by Mumsnet. It is not the place to post (or ask for) comments on other products. If you do this, your comments may be deleted. If you'd like to run your own product test, please email insight@mumsnet.com. If you are an entrepreneur or start-up and would like to ask for some feedback, please visit our media requests topic.

NOW CLOSED Try Amazon Family free for 3 months and give your feedback to be in with a chance of winning a bundle of OXO Tot products

(112 Posts)
TheOtherHelenMumsnet (MNHQ) Mon 01-Oct-12 16:53:12

The folks at Amazon would like Mumsnetters to try Amazon Family on a free trial for 3 months. Those who sign up will receive the following:

- £10 off when you spend £50 in Amazon's Baby Store
- Free one-day delivery on lots of items with Amazon Prime
- At least £50 worth of exclusive offers every month

Here's what Amazon say about Amazon Family: "Amazon Family aims to make life a little easier for parents by saving them both time and money," said Samantha Nash, mother of two young children and Family Manager at Amazon.co.uk Ltd. "Whether it's baby wipes, nappies, a new pram, or the latest must-have toy for Christmas, Amazon.co.uk has millions of great value products ready to be delivered directly to your door. What's more, with tailored deals for Amazon Family members, finding the right product at the right price has never been easier. It's clear that Mumsnetters are good at identifying and sharing ways to enhance family life, and as the Amazon Family programme aims to do just that, we hope Mumsnetters will sign up and start enjoying and sharing the benefits."

We're looking for as many UK Mumsnetters as possible to take part in this - it's open to all with at least one child aged 0-3 years, as well as all those who are pregnant.

The product test will involve signing up to a free trial of Amazon Family for three months and adding your feedback to this thread.

If you'd like to take part, please click here to sign up.

Please note that if you're already a member of Amazon Prime, or have had a free trial of Amazon Prime in the past 13 months, you won't be eligible for the free trial of Amazon Family. See more info on this in Amazon's FAQs on the programme.

You will need to provide your card details so that if you want to continue after the free trial you can (but you can cancel at any time - see below on how to do this). You'll also need to provide some information regarding you and your family so that Amazon can personalise the offers they send you.

If you'd like to unsubscribe from Amazon Family at any time, all you need to do is visit 'My Membership' and click on 'Cancel Membership' to opt out. If you'd like to continue with the Amazon Family package after the free trial period, you'll be charged £49 per year via direct debit. For information on the full package offered after the three month free trial please see here.

Once you've had chance to try the package, please come back to this thread and answer the questions below and add other comments you may have. Everyone who answers the 3 questions below on this thread will be entered into a prize draw where one winner will receive a bundle of 20 products from the OXO Tot range including a Sprout Chair (see terms and conditions here).

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?
~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.
~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

Thanks and good luck with the prize draw
MNHQ

Firawla Mon 01-Oct-12 16:55:15

Is the sign up link right, its going straight to the amazon page? normally we fill in a survey type thing then you pick us, then we go and sign up once we are in?

TheOtherHelenMumsnet (MNHQ) Mon 01-Oct-12 16:59:15

Hi Firawla - yes, the link's right - this one's a bit different - because it's a free trial, Amazon want as many MNers as poss to sign up directly then give their feedback here, so we don't need to pick and choose this time!

Firawla Mon 01-Oct-12 19:17:50

Ok I see, thanks!

Soshul Mon 01-Oct-12 19:32:02

£49 per MONTH?mwhat do you get for that?

It's £49 per year, I signed up for the free trial yesterday before I read this. Basically you're signing u for Amazon Prime with some special offers.

Signing up,

Message withdrawn at poster's request.

AnnMumsnet (MNHQ) Tue 02-Oct-12 08:22:56

blush - you're right - its £49 for the year not month (amended above) sorry.

I signed up last week. Trying to figure out how to share the PRIME benefits with DP. Great timing Amazon - this is going to be fantastic for Christmas shopping.

lynniep Tue 02-Oct-12 11:06:26

I'm a bit confused - there's no mention of a free trial on the amazon page.

lynniep Tue 02-Oct-12 11:07:50

ah ok its here

AnnMumsnet (MNHQ) Tue 02-Oct-12 11:13:45

lynniep - on the link in Helen's post above it does say "Join Amazon Family free for 3 months"

Loupee Tue 02-Oct-12 11:47:35

I joined it yesterday, just done my first order, over £70 of baby things, and don't seem to have got my £10 off.

lynniep Tue 02-Oct-12 12:22:43

well I've signed up. God my £10 off just over £50 of stuff in the baby section. (Not a lot I need, but got nappies and wipes and a waterproof sheet, and some trunki bags which work out as nearly free with that discount) Waiting for my next voucher!

I'm going to buy some childrens shoes next time as they are 20% off.

MissRee Tue 02-Oct-12 13:37:33

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

Yes, I've bought small odds and ends which were cheaper on Amazon than I could find in the shops.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

It seems like a good deal but I would need more time to see what the monthly offers are like and whether they are worth the £49 per year subscription fee.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

I haven't used them yet but I will be - I have my eye on a new buggy which seems cheapest on Amazon and will now be even cheaper still!

Belmo Tue 02-Oct-12 13:44:52

Excellent, I love amazon. Not sure I'll be able to afford £50 in Jan but it'll be great for Christmas shopping smile

Message withdrawn at poster's request.

MissRee Tue 02-Oct-12 13:49:44

Where will I find the vouchers? It said on signup that I'd be eligible for £25 off a £50 spend as I'm a Prime member already but I can't see that or the £10 discount for signing up for Amazon Family?

lynniep Tue 02-Oct-12 14:00:49

The £10 discount appears in your shopping basket once you have over £50 of stuff in there (I just got it) Apparently the £25 will arrive in your inbox and you have to spend £50 first.

signed up, will give feedback soon smile

I had already signed up before I saw this thread and I've been a prime member for years. Does that count me out?

So you CAN'T share your Prime/Family membership with other family members, as its "only a trial".

ouryve Tue 02-Oct-12 16:35:25

You can share the prime membership benefits, even during the 1 month trial period.

BrittaPerry Tue 02-Oct-12 16:35:37

I love love love Prime :-). I've had it since it first came out and it saves me a fortune. Not just on delivery, but now it is often quicker to nip on amazon and order it, usually much cheaper, than to wait till I have a free afternoon to go to the shop. Also, we don't drive so it is easier to get bulky things delivered than drag kids, pram, shopping etc around looking for a good deal and then take the object back on the bus.

Ok, questions.
Yes I have shopped for pretty much everything baby and child related. Equipment, books, nappies, dvds, toys etc.

I like the idea of Family, but tbh the main draw for me is Prime. The products look good, but nothing amazingly different than what I already tend to get.

I've not used any offers yet, but that is just because I haven't needed anything yet.

TheOtherHelenMumsnet (MNHQ) Tue 02-Oct-12 17:13:31

GwendolineMaryLacey - I'm afraid it would exclude you from the prize draw for the OXO products but do feel free to add your feedback if you'd like to anyway!

TheOtherHelenMumsnet (MNHQ) Tue 02-Oct-12 17:19:15

Hi all - Amazon have asked us to post this link to their FAQs on the programme - hopefully this will clear up queries.

LittleBearPad Tue 02-Oct-12 17:58:17

I joined this as I already have Amazon prime. Not sure I'd pay for it by itself.

When I did my shopping I didn't get the £10 discount. It turned out this was because some of the items were not sold by amazon but by third parties via amazon - this wasn't clear in the faqs as it says "sold by us in the baby store" but when you click on the baby store link it goes to the overall store where everyone can sell. In addition its confusing when there are differences between sold by amazon, fulfilled by amazon and third party sales. In order to get the discount you had to ensure you we're buying items sold directly by amazon so I then had to cancel my order and add items sold directly by amazon - I now have enough baby wipes to dress my family in should I want to. I assume the same will be for the £25 off as a prime member.

Then despite my order coming from 4 suppliers, Amazon and three others I actually got seven parcels delivered. Happily as I'm on maternity leave I could got to the door seven times of each bit but it would be better if items were grouped. Two couriers from the same company delivered two packages within ten minutes of each other confused.

This also makes me think the subscription wouldn't work well. I haven't checked but I assume you can't pick a time of day for your delivery? This would mean lots of missed deliveries. I'd rather stick to Ocado to be honest.

PuffPants Tue 02-Oct-12 18:00:12

You can't sign up for this of you've had a free trial of Amazon Prime in the past sad

StaceeJaxx Tue 02-Oct-12 19:08:05

I signed up earlier from the link, and bastard amazon have debited my card £49! angry Thanks very much amazon who's going to pay my car insurance tomorrow when the direct debit bounces? angry Yeah great £49 worse off for something that is apparently a free trial? hmm angry

StaceeJaxx Tue 02-Oct-12 19:10:43

Will I be getting my £49 back at all? Better bloody had! angry

StuntNun Tue 02-Oct-12 19:28:42

One day delivery is only to mainland UK so not so good for me in Northern Ireland.

TheOtherHelenMumsnet (MNHQ) Tue 02-Oct-12 19:38:16

Stacee - just to let you know that we've alerted Amazon to this and will get back to you

llynnnn Tue 02-Oct-12 22:03:08

Just signed up smile

Answers to the questions:
Yes, I've ordered from amazon lots in the past. I've ordered toys, children's books, baby products such as baby sleeping bags, baby bouncers, baby monitor

The highlight of the service so far is the free one day delivery. This will be very useful for buying bulky items quickly. Interested to see what kind of offers come through over the next few weeks.

I have ordered 2 of the special exclusive offer picture books for my youngest dd and great that I've benefitted from the free fast delivery

Thanks for the opportunity to try this smile

Stacee have you had the amazon prime free trial before?

I have and the link in the OP didn't take me to a free trial page, it just took me to the join now and pay page. It isn't very clear though, I almost clicked then I realised that I couldn't see the word free anywhere on the page.

When I logged out of my amazon account and clicked the link in the op again it took me to a different page that was definitely for the free trial.

Olpol Wed 03-Oct-12 08:18:02

I just signed up for this and was also charged the £49 straight away, there was nothing on the pages I went through that specified that I couldn't have the free trial, it was only when I checked my amazon prime settings through my account that I saw that I had been charged - I immediately cancelled and now have to wait for the payment to come out before it can be refunded, seeing as I cancelled within a few minutes I would have thought they could stop the payment being taken. A clear warning that I was going to be charged immediately would have been nice, especially as I had been led to believe I was signing up for a free trial.

stacee if you go to 'your account' and choose 'prime settings' (in the settings box) there is an option to cancel membership, and if you haven't used any of the prime benefits you can get a full refund

SJ47 Wed 03-Oct-12 09:10:01

LittleBearPad I had a similar experience to you. I am already a Prime member and find its a great service on the whole. Amazon Family bypassed me until the other day when I saw this thread. So I signed up. Read all the bumf, the FAQs was was chuffed to see that it was offering £25 off the first £50+ order. I had been contemplating buying the Philips Steamer and Blending machine (Dd2 will be weaning at Xmas time) which costs £68. I also stumbled across an additional promo that gave an additional 10% off this item. Too good to pass up so popped it in my basket and found I was only getting £10 off plus the 10%. So I deleted it out my basket and emailed them to check. They replied to say that this item was eligible for £25 off and if it didn't work, to go ahead and buy it and then contact them to sort retrospectively.

So I did, and I emailed them straight after to say I'd ordered, it had only taken £10 and 10% rather than £25 and 10%, please arrange refund blah blah. And they replied to say no, it is only due £10 off plus 10%, NOT £25 off plus 10% angry

Needless to say I'm fuming. But I'm glad I have the email trail to show that they agreed it should be applicable. I've emailed them back politely but firmly telling them that this is not acceptable, give me my refund. I await their answer.

So read carefully. Sounds like a great idea in theory, and given the amount of money parents spend on stuff, it's great to see Amazon rewarding loyalty. But this Family thing seems quite confusing in parts I also checked that as an existing Prime member, that I wouldn't be charged an additional £49 for becoming a Family member as again, there was nothing crystal clear on the website to clarify that. They responded that no, I will not be charged again. But i'll be checking my bank account carefully!

People who were charged, what was the exact amount you were charged? Was it £49 or £48.98? I have a Direct debit showing on my account but it's not identified yet (thanks nationwide hmm)

bullet I think you can see if they have charged you my logging into amazon and clicking on 'prime settings'. There is a little box in there that tells you if and when a payment has been taken.

Thank you moose, No charge has been made according to that. Just have to wait until Nationwide catches up with itself to find out what the charge is! confused

PuffPants Wed 03-Oct-12 14:51:32

Can I just establish something?

Can you not get the free trial if you have had an Amazon Prime free trial in the past?

It doesn't look like it puff

I have two amazon accounts, one where I have had the free trial an done where I haven't.

When I clicked the link in the op I was taken to a join-and-pay-page. I was logged into the amazon account I have had the prime trail with.

When I logged out of that amazon account and logged into my never had prime account clicking the link in the op took me to a sign up for free trial page.

Apparently I'm not eligible because I tried prime. sad

Have signed up using DPs account and don't see the point mostly with the delivery feature.

I tried to order a book for DS, the cheapest was 1p but when I switched it to Prime the cheapest was £2.85 so basically, would be paying for the book and delivery and an extra 4p or something. hmm

Also, next day delivery. I ordered some things from Next the other night using a gift card I had been given, ordered around the same time as now as DS had been in bed a while and they actually arrived the next day. The only option I am given for next day delivery on Amazon is for Friday.

HarderToKidnap Thu 04-Oct-12 07:26:49

Followed the link, added my details and ALMOST clicked when I got a bit wobbly about the fact I couldn't see the words "free trial" anywhere. Checked back to the thread and so glad I did, £49 out today would be disastrous! How misleading! Perhaps amend your OP. Mumsnet.

Issi74 Thu 04-Oct-12 10:01:06

Hi - sorry to be a bit dim, but is this trial not working? I was going to give it a go, but if its going to take off the £49 today, that's not really a free trial!

lynniep Thu 04-Oct-12 10:09:43

Amazon prime have debited my account £49 too. So NOT free. I have had a prime trial in the past, this was not apparently an issue when I signed up for this trial. Not happy.

Oh, please please don't have taken money from my account... That would be just about all that I have!

Message withdrawn at poster's request.

boredandrestless Thu 04-Oct-12 11:08:30

Tempting but now way am I even thinking about signing up until I KNOW I am not going to have the £49 out of my account now.

I am assuming I can have the free 3 month trial, and if I don't like it, cancel it before the £49 is taken???

Am not keen either on regular payments from cards as they are harder to cancel. Prefer direct debits as they are easier to cancel or amend.

maebyfunke Thu 04-Oct-12 11:52:18

I clicked the link and it seems to be free but am worried about being charged so am not prepared to take the risk!

I have phoned my bank and they said nothing has come out so far, maybe just happened with some people then?

Worried it will come out though.

lynniep Thu 04-Oct-12 12:34:32

schrodingers mine didnt come out immediately - took 2 days.

Grot Thu 04-Oct-12 12:55:01

Have signed up to it and will have a look later.

foosty Thu 04-Oct-12 13:28:39

Yep, they charged me too. I had had a free trial in the past but don't think that this was made clear at all, otherwise I would never have signed up to it. Maybe I just missed that particular warning.

Anyway, I hadn't used it yet so have cancelled and hope the money will be refunded very soon. Got a bit of a shock when I checked my account just there. took a couple of days to show.

Shit, I hope nothing comes off!

lynniep Thu 04-Oct-12 14:10:22

I complained to Amazon this morning. I have just got this response - I'm not entirely sure what this means and whether I now no longer have the family thing or not or whether they've just cancelled the prime part of it. No clue. As long as they don't reclaim their £10 discount which I already used, I don't really care:

Hello,

Further to your e-mail, I understand that you have charged for GBP 49.00. Please accept my apologies for all the inconvenience caused. I have checked in your account and found that you have charged GBP 49.00 for Prime Membership. I have cancel the prime member ship for you and have processed the refund of GBP 49.00 on 4 October 2012.

The refund should go through in 2 to 3 business days from the date of request and appear on your next card statement. Please note, this does not include your bank's processing time. You'll see this amount credited on your next statement. If you don't receive a refund after 3 business days, please contact us using the link below and we'll investigate the matter further.

When the refund is completed, we'll send you an e-mail confirming the date, amount and payment details. After receiving this confirmation e-mail, you can view the refund details on the Order Summary in Your Account (http://www.amazon.co.uk/your-account). Completed refunds will appear at the bottom of an individual order summary page.

lynniep Thu 04-Oct-12 14:12:53

it looks like I still have family, but not prime included. so still ok as it looks like I get the 20% discount off shoes and whatever else.

That's all fine and well but what if it's your last £50? confused

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

Yes heaps - I don't drive so I buy practically all of my children's books, toys and equipment from Amazon.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

Really good but not sure if I'd pay an annual £49 fee. However perhaps it is justified if I were to make even more use of it by buying nappies, wipes and food also from Amazon instead of the supermarkets.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

Not yet, haven't needed to buy anything yet

ILikeToMoveItMoveIt Thu 04-Oct-12 16:18:20

I have sent OtherHelenMN a message about people being charged.

For those of you who were charged, did you follow the link in the OP?

TheOtherHelenMumsnet (MNHQ) Thu 04-Oct-12 16:42:05

Hi all - we're just seeking clarification from Amazon on who the free trial is open to. We'll get back to you as soon as we can.

TheOtherHelenMumsnet (MNHQ) Thu 04-Oct-12 17:00:23

Here is clarification from Amazon's FAQs on the programme. I'll update the OP to make this all a bit clearer:

If you are a Prime member or have had a free trial of Prime within the last 13 months you are not eligible for the free trial for Family. Here is quote from FAQs:

What happens if I join Amazon Family after recently taking part in a free Amazon Prime trial / ending my Amazon Prime membership?
If you have participated in a free Amazon Prime trial or cancelled your Amazon Prime membership, you are not eligible for the three-month free Amazon Prime trial that is part of Amazon Family. However, you can still join Amazon Family and Amazon Prime and receive the following benefits:
GBP 10.00 off your first order over GBP 50.00 in our Baby Store
At least GBP 50.00 worth of exclusive offers every month
A further GBP 25.00 off your first order when you spend GBP 50.00 in our Baby Store as a new Amazon Prime member.

You can still be a member of Amazon Family without Prime, or if you cancel your Prime membership. Here is quote from FAQS:

Will I remain a member of Amazon Family if I don't want to pay to join Amazon Prime?
Yes, you can still be a member of Amazon Family without having an Amazon Prime membership. If you have not enjoyed your free Amazon Prime trial and would prefer not to extend to full membership, simply visit My Membership to opt out. Please note, if you choose to opt out of paid Amazon Prime you will not be eligible to receive an additional GBP 25.00 promotional code to use on your first order when you spend GBP 50.00 in our Baby Store after the free trial period ends.

ILikeToMoveItMoveIt Thu 04-Oct-12 17:11:12

So, to clarify. If you haven't participated in a free trial period previously you won't be charged £49?

GrrrArghZzzz Thu 04-Oct-12 20:16:45

signed up, seems worth a try.

Mnhq if the trial is for three months, how long is the feedback thread open for? I'm using it and have feedback but would like more time to see monthly offers before i comment.

TheOtherHelenMumsnet (MNHQ) Mon 08-Oct-12 08:52:38

ILikeToMoveItMoveIt - yes, if you're not already a Prime member and you haven't had a free trial of it, then you should be eligible. If the screen you're taken to when you click on the link in the OP mentions the trial being free, then it should be ok.

TheDoctorsWife46 - this thread will be open throughout the 3 month trial so no rush!

ILikeToMoveItMoveIt Mon 08-Oct-12 09:00:30

Thank you Helen. I thought that was the case but was a bit baffled by other comments on the thread.

seabuckthorn Mon 08-Oct-12 13:33:17

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?
I buy most of my baby/ toddler related products on Amazon. Everything from Bedguards, Cot Wedges, Buggy accessories, toys, bottles etc.
~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.
I think it is a great idea for people who have young families thus they would benefit from the offers. I often feel the offers are irrelevant but some did look good. I'm a tad confused about the prime membership and now thinking I need to check the bank balance!
I really liked the speedy delivery service, makes such a difference so I know when to stay in and I don't need to worry about missing the postman.
~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?
I'm pretty sure we didn't use any of the offers but the £10 off a £130 shop was very useful. I'm not sure where the £25 comes into it though?
Any one know?

SJ47 Mon 08-Oct-12 14:27:59

The £25 offer....I am an existing Prine member, and gave just joined Family. I read in their FAQs that as I'm a prime member, I would get £25 off my first order of £50+. So I ordered an item if £50+ and only got £10 off. I've currently got an enquiry with Anazon as to why thus is (esp as I checked that I would get this discount before ordering....I've detailed this further up thread)

Anyway, out if nowhere, I have received an email from Amazon to say my account gas been credited with a £25 promo code when i next spend £25. I don't think this is in relation to my o/s enquiry with them, I think it's as a result of joining Family as a Prime member (still with me?!)

I suppose there is a chance that i'll spend £50 with them, esp with Xmas coming up but the whole thing has been a bit confusing and I'm still in a position where I bought something on the premise and promise of £25 off which didn't happen.

To cut a long story short, I'd await the email from them to advise of your £25 promo code.

bigsnugglebunny Tue 09-Oct-12 10:01:43

I was also charged £49, I haven't ever had a free Prime trial - but I've cancelled the Prime membership and am awaiting a refund.

Elkieb Wed 10-Oct-12 13:20:42

I've signed up thanks to mumsnet and happily new car seat is on the way (after a car crash on Saturday so well timed.). I order a fair bit from amazon so very tempted to keep hold of this one. Just trying to work out whether it will pay for itself?
q1, I have used Amazon for lots of baby products over the past year, and think that it is often a lot cheaper. I do miss poking things to see what I really think about them, and won't buy some items as I think you can't see the quality until you've felt it (blankets and clothing for example)
q2, my initial impression of Amazon family is positive. I wander how intuitive it is, and whether the offers and products will grow in line with my DS. He needs weaning products and car seats now, but does Amazon family change as he grows older?
q3, I have used an offer on a car seat that had been reduced by over half and then the £10 voucher made it even better. Thank you smile

TenaciousOne Thu 11-Oct-12 12:43:44

*~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?
~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.
~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this? *

I've bought a few things from Amazon in the past, mainly thermometers and bits like that, although I did buy a pump from Amazon as well.

In theory I quite like Amazon Family, the changing offers is appealing as well as Prime being included in it. The only thing I dislike at the moment is very few of the offers seem applicable to me.

I didn't use any of the exclusive offers as I stated above as they weren't applicable to me at the moment. I saw they were offering a free nappy bin when you buy the cassettes which had I not been using reusables I may have tried it but it still wasn't that appealing.

Firawla Thu 11-Oct-12 22:55:54

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

yes, we tend to look on amazon for most things whether baby or otherwise cos the prices tend to be better than elsewhere in a lot of cases and its v convenient and i like not paying postage. we always buy nappy cassettes from there as really expensive anywhere else

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

tbh ive not found it anything particularly special as we dont tend to be in a massive rush for things so not sure i would justify paying for the prime element of it, as im quite happy with the normal free postage.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

i haven't used it yet, cos i will wait til i need something rather than looking round what to get just for the sake of using the offer, as i will still end up spending money which i havent got at the moment! but i think we will use the offer to stock up on wipes and nappies which we would have had to buy anyway (the 10 quid off or 25 quid off or whatever it is offer) as that will end up quite a good saving.

B3nnyB0y Fri 12-Oct-12 08:41:17

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?
Nope, not needed to

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.
Love Amazon anyway so helping me save money just makes it better. My only issue is there's no back to shopping button if you go into your basket

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?
Not yet, surprised myself with how prepared I was but no doubt will do in the future

hytheliz Sun 14-Oct-12 20:02:15

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

Yes, I have bought nappy bin liners, baby toys, books, pushchair accessories on amazon.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

I think it's quite good so far. I have taken advantage of some of the offers which makes it feel like I'm receiving something back for all my baby spending that I normally do on Amazon anyway.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

Yes, I have got a free nappy bin with the purchase of the liners; I got £5 off children's books, I got £10 off a £50 shop of baby toys.

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

Yes I use Amazon all the time for ease and convenience (I work full time with 3 DS under 5 so difficult to get to an actual shop without it being a totally traumatic experience). So I tended to buy baby equipment such as Korbell bin bags, bottles, sippy cups etc. Have never bought nappies and I looked at the offers on nappies and they didn't beat my local supermarket so wouldn't do so.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

I like the way baby stuff is grouped together making it easy to go to the area you want. I already have 3 DS so I have all the equipment already so perhaps it would be better if the offers were more relevant for whether you have children already or not, rather than assuming you are having your first child. Better offers on bulky things like nappies would be good. Best thing is the Prime delivery access.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

NO I have haven't as the offers were for first time mothers getting equipment for the first time. I have already got everything i need.

lottytheladybird Tue 16-Oct-12 15:30:00

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?
- Yes, I've bought towels, sheets, toys & books for my boys from Amazon before this trial.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.
- The next day delivery is brilliant. I've just ordered a car seat and more nappies. It's great that I'll be getting them tomorrow. I really like how it's family orientated. I would like to see a link at the top (say, next to 'Heidi's Amazon') for Amazon family though so that you can easily go to the Amazon family homepage and see what the latest offers are.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?
- I haven't used any of the offers yet, but I definitely will do, as Christmas is approaching and I need to start thinking about presents!

Maggietess Tue 16-Oct-12 20:26:23

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

Yep I absolutely love Amazon and have been a Prime member for last 4 or 5 years. It's fab for next day free delivery and basically means you can shop at Amazon prices but with no extra postage cost (if you buy enough during the year the £49 is easily miniscule when looked at a per item basis). Also, living in NI, Internet postage costs can often be prohibitive (the dreaded 'Highlands and Islands' postage rip off!) but this means I can buy anything at no extra cost. I buy loads of stuff- kids clothes, shoes etc and when expecting my recent baby bought nappies, steriliser, bottles, bottle brush, soothers, and all sorts of other assorted baby equipment.

 ~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer. 
Really liked it - great that everything was grouped together and tailored. My husband is dreading me spending more now I've found it but it will be saving us money I'm sure ;-)

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this? 
Haven't as yet but fully intend to when I get using properly. If only I'd found this a couple of months ago when buying all the kit for new baby, sigh!

DairyNips Tue 16-Oct-12 22:38:14

Have signed up!
~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?
Yes, I have shopped for baby products, mainly gifts for family members such as baby toys and children's toys. I also buy things for my own children such as toys, dress up costumes, games etc.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.
I like the fact you get £10 off a £50 spend and the quick delivery is good also. Nice to receive extra offers although I haven't received many emails regarding these extra offers yet. It would be nice to have an extra money off offer such as £5 of a £25 spend in the first 3 months also.. Nothing I disliked really.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this? I am planning to use the £5 off any Bt baby monitors as I was planning on buying this exact brand of monitor anyway. I didn't use any of the other offers so far as they were not for items I was planning to buy. Maybe it would be a good idea to have less specific offers such as £5 off any monitor/toy/etc

BettyandDon Wed 17-Oct-12 10:04:46

Hi everyone,

Just checking in on this thread as I have also been charged straight away for the Amazon prime at the huge cost of £49!!! <faints>

Am so annoyed, despite making a few savings with the offers, I am £49 out of pocket. I am very annoyed about it as the communication I received on the emails from them and infact the OP from Mumsnet implies that there is free membership of Amazon Prime if you join Amazon Family.

I am actually waiting in today for some orders which of course I used the Prime service for as I thought it was included/free, so I am hoping that they will not use that as an excuse not to refund. I actually don't care if my packages take a few days.

I really think MNHQ should change this thread as it really is very misleading. What is the point of the good baby offers if they are automatically charging £50 for some super speedy delivery club that most of us can probably do without !!!

TheOtherHelenMumsnet (MNHQ) Wed 17-Oct-12 13:22:22

BettyandDon - sorry to hear you've been charged. I'm not sure whether or not you're eligible but we do try to make it clear in the OP who is and isn't eligible - have copied the relevant bit below. Let me know if you think you were eligible for the free trial and I'll follow up with Amazon.

"Please note that if you're already a member of Amazon Prime, or have had a free trial of Amazon Prime in the past 13 months, you won't be eligible for the free trial of Amazon Family. See more info on this in Amazon's FAQs on the programme."

BettyandDon Wed 17-Oct-12 15:15:08

I joined Prime for 1 day a few months ago then cancelled as I realised I didn't really have a need for it. IME the goods from amazon arrive pretty prompty even when you have free delivery. However, they have refunded my payment anyway smile

I am quite keen on Amazon family so will probably stay with it although that does depend on the cost - I'm not sure if there are costs later on...

I agree with the earlier poster who said that the scheme will need to grow with your family. A lot of toys for example are classed as Toys and Games and not Baby. I also had a problem in that the £25 discount was not applied for me on a baby swing which is clearly a baby product, but actually the problem was that it was not fulfilled by Amazon. I don't have a problem with that but there is no search function on the website to enable you to only search for items that are fulfilled Amazon, so there is quite a bit of faffing around trying to look for things. That is a bit misleading.

BettyandDon Wed 17-Oct-12 15:18:22

I didnt use any of the exclusive offers - I think it was the Nappy bin? Not interested in that I'm afraid, I had a nappy bin with DD1 and was not smart enough to be able to use it and all our nappies went straight into the outside bin!

I liked the shoes offer in principle, but I need to get my DD feet measured so am not confident I will buy the right size online. If they would send out a free foot measurer or something that would help me decide to buy online.

Kveta Wed 17-Oct-12 20:09:08

I have yet to order since signing up for the free trial, but am unimpressed so far with the website layout. It is virtually impossible to find the amazon family homepage without searching for it (why can't there be a link somewhere on your homepage if you've signed up?), and the actual family page, once located, is crap. Not easy to navigate, and not clear what the offers are.

oh, and nappies are so much cheaper in supermarkets, no way I'd buy them or wipes on amazon.

Sleepyfergus Wed 17-Oct-12 22:03:18

Totally agree Kveta, trying to find the Family page is a right faff, and also the exclusive offers page too. I would have thought that there would be a link to the main Family page would be on your personalised homepage. I have them book marked now to save time.

I'm not doing this trial as I'm already a member of Prime, but I had a bit of a hoo hah getting my £25 off my first order over £50 and it was an Amazon fulfilled product. Their excellent customer service has sorted it out, but the t&cs for some of the Family offers etc are NOT clear. I get the impression that Amazon have launched this without fully thinking ahead, but hopefully they will take in some if the comments made and make improvements.

Also agree that nappies and wipes can usually be bought cheaper in the supermarket. But for everything else, Amazon is always my first port of call and not many places can beat them to be honest. Coupled with fast delivery and a vast choice, it's a bit of a no brainer for me. And I get nectar points too grin

HairyPoppins Fri 19-Oct-12 14:56:08

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

I've bought toys, books and shoes (snow boots) before now. I enjoyed shopping for baby stuff 'in person' when expecting my PFB, so didn't buy highchairs/cot/pushchair etc online.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

My DD is 2 now, and it did seem a lot more relevant to babies. I don't like the level of commitment to ongoing delivery services such as the nappies and food options, I would easily forget about what I was signed up to arrive when and have it end up with it costing me more money than I saved.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

I did end up buying quite a bit of stuff just by virtue of being on the site (well done, Amazon) but struggled to find £50 worth of products from the baby area that I needed or wanted to buy, particularly the offers. They related too much to things I already had, or things I would find a bit frivolous and unnecessary - the nail polish remover offer, for example, I'd rather just have £6 off the polish than a free polish remover. The next day delivery option was the best perk out of all the ones on offer, but I had to wait to place the order until Wednesday evening so that it would come on a Friday (my day off). I would much prefer the option of 'select your day of delivery' than 'next day delivery'.

Cathytwivel Fri 19-Oct-12 15:15:50

Message deleted by Mumsnet for breaking our Talk Guidelines. Replies may also be deleted.

HannahLI Fri 19-Oct-12 18:51:22

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?
Yes all the time, before trial have previously brought nappies, gro bags, baby books, toys, creams, maternity stuff - the list goes on and on!

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.
I really like amazon family as it comes with next day delivery which was very useful. We lived in the states for 3 years before moving back to UK and we used to use amazon mom all the time which is pretty much the same and we loved it hence why we were in such a good habit of buying baby things on amazon already! I ordered some nappies like usual and ticked subscribe and save option and I was dissappointed that I couldn't combine this with the amazon family. It would have been great to get my nappies the following day, obviously I couldn't combine the two so this might be something you want to change? However they did come quickly anyway.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?
I haven't used any of the exclusive offers yet because I haven't needed to but I do plan to keep an eye to it so that when something comes up I do need I can. As I said above an exclusive offer to combine nappies subscribe and save with amazin family would be brilliant please!

Overall a good service but being honest not as good as amazon mom that the USA amazon offers, however I will be using it lots!

I have signed up. Look forward to using and feeding back to Mumsnet

mumah Sat 27-Oct-12 21:03:05

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?
I did, it was often toys or books for Christmas or Birthdays but I would be more inclined to use it for my baby groceries, like nappies, wipes etc.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.
Liked: Good offers available.
Disliked: That any of the discounts are only suitable for Amazon.co.uk products , not any of your other baby equipment. I required a radiator cover which you don't stock and is only sold on your website by Active tots. I don't mind this not being part of the Prime delivery service but I feel this should be included in the 'Spend over 50 and get Amazon Family discount' promotion that you offer. As more of the items outside of your baby groceries are often stocked by outside suppliers.
I also dislike that despite me being a member of Amazon Family, my entire shopping experience was covered in 'Join Amazon Family' adverts, I feel these should disappear once membership is made as it is a little confusing as to whether I had completed signing up to the trial (especially when my discount was working!)

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?
I used Aden and Anais one, book one and spend over 50 discount.

ICutMyFootOnOccamsRazor Thu 01-Nov-12 01:09:13

Ok, I've had a play with it now, so here goes...

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

Yes, I've bought toys, books and children's CDs and audio books. Never equipment or disposables like food and nappies.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

I thought it would be great for first time mums or those who were pregnant, but it seemed to aimed quite a bit a newborns. My youngest is 16 months and I already have all the baby clobber I need.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

I didn't use any. Couldn't find anything I really wanted or needed, but I might get a couple of books on offer for the Christmas stockings.

bulletwithspookybatwings Thu 01-Nov-12 14:38:39

Just got an email with the new Amazon Family offers, It's not that useful to me to be honest, most things I need I can get cheaper elsewhere. I'm enjoying the Prime membership though!

bulletwithspookybatwings Thu 01-Nov-12 14:40:57

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?
No, I haven't.
~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.
The prime membership is very useful.
~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?
No, I haven't, there wasn't anything relevant to me.

Right i'd been waiting for the second batch of offers before i added my feedback.

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

Yes, i shop on amazon at least weekly. Ive bought books, toys, clothes and things like a gro clock and projector lightshow etc.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

I'm not impressed with amazon family at all really. It would be useful for new mums but then i'd call it amazon- starting a family! I loved loved lived having amazon prime and will absolutely carry on with that but the family offers werent very varied across a family age group. As others have said, its no good if you have all your baby equipment. I nearly bought a hippychick seat but the offer wasnt compelling enough. Nappies, wipes etc are cheaper in homebargains or supermarket.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

Yes i found a fiver off kids books which i used but it wasnt listed on the offers it was in an email alert. I would have bought a hippychick seat but it didnt feel like a good enough deal. The other deals were pretty poor really.clothing was all high end designer stuff that even on a deal wasnt great value. There was so many deals on baby equipment but not much across the ages really. I bought my dd a lot of toys through the baby store link but i think they have have classed as toys/games as i couldnt see that i'd got money off. All in all i wanted to love this as i really do buy about twice a week on amazon but it really wasnt great except the use of prime.

asuwere Mon 05-Nov-12 10:36:09

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

I think I may have bought a couple of toys from Amazon - I do use the site but mainly for books and stuff for myself.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

It seems a good idea, I like the next day delivery but I don't think it's something I would pay for - I would never get that value from it! Would be better just to get prime if I really wanted it. As others have said, can usually get nappies and things cheaper elsewhere. Similar with big purchases - it's so easy to shop around online that you can usually find a cheap deal. Would be restrictive to feel tied to one retailer to try and make the £49 outlay worthwhile.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

No, haven't used any. None of them have been for anything that I was looking to get or needed. Have waited for the 2nd month of offers but still nothing has tempted me unfortunately.

Belo Wed 07-Nov-12 10:51:36

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

I've bought books and toys, but wasn't aware that Amazon sold nappies etc.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

The free next day delivery is brilliant!

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

The offers haven't appealed to me.

I'm now off to check my bank account. I do hope I haven't been charged £49..... That would make the next day delivery not so good.

LovelyWeatherForDucks Thu 08-Nov-12 18:26:22

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

I'd bought a number of things in preparation for my new baby e.g bottles, breast pump, monitor and children's toys as gifts.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

Slightly confusing with the similarities/difference to standard Prime membership. Has encouraged me to buy additional things since arrival of baby as I am home to receive packages. Have made a number of small orders, whereas usually I'd wait until I needed a few things. Allowed me to buy things when I see them at a good price. Need clearer info that £10 credit can only be used towards things sold by Amazon (not third party or Fulfilled by Amazon). Look forward to receiving the offers email.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

Used discount to buy a highchair at an excellent price - would not have purchased otherwise. Not so interested in '%-off' products such as clothes (prefer to buy from known high st shops) and nappies/food (prefer to buy in weekly supermarket shop for points).

Not sure i would have made use of offers/joinin discount if it wasn't launched at the same time baby arrived!

Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

I've certainly bought toys and books. Haven't really bought baby 'equipment', tended to get that from Mothercare, Kiddicare.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

I am finding Amazon Prime useful for the next day delivery, and have used it to buy birthday presents, which has been handy as I've known they will turn up on time. However I wouldn't pay the £49/year for it.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

The offers were almost all baby-orientated. Mine are 4 and 2 and I didn't spot anything of interest for them. Bit disappointed by the range on offer.

hippoCritt Tue 13-Nov-12 21:39:43

I have found 3 of my orders recently have been delivered late, my latest one is marked as dispatched this afternoon despite it saying it would be delivered today. I was considering ordering something I need for Friday morning but a late delivery would be useless. Amazon are usually reliable I am disappointed and don't feel I want to buy for a maybe service

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

Yes - I have bought everything from child's clothing to toys to nappy liners

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

I like that you can get next day prime delivery! Normally around £6.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

I used the 25% of clothing and various other normal offers shown (discounted books) on the Amazon Family page. It was really simple to use. Although i was sceptical at the original cost I think I would continue with my subscription

Coooo-eeeyyyy mnhq

Ive been sent an email from
Amazon reminding me that i havent claimed my 10.00 offer. I checked my order history and i was right i ordered 71.00 worth of baby toys through the baby store link on the amazon family offers. But no discount was applied. Do i need to email amazon through the normal channels to query it? sad

Emmysmum2010 Thu 15-Nov-12 23:03:17

Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

I usually buy all birthday & Xmas pressies via Amazon as its convient to have them delivered. Bigger baby items I've also brought from Amazon such as baby bouncers & changing mats.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it?This could be about the service itself or the products on offer. ~

It was easy to use and I was impressed with having the personalised offers emailed to me.

Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

I've not as yet but this is due to a financial issue my end (being on maternity leave) not through not wanting too. The Nappy & nappy bin refils offer will be used often.

asuwere Tue 04-Dec-12 10:01:09

Just received another email from Amazon family and it prompted me to add another comment. It was a competition entry which looked good but when I clicked on the link, I found it was through facebook and I couldn't enter as I don't have a facebook account. It really annoys me when companies do this - not everyone uses facebook and if they are going to do exclusive offers for those that do, they should ask on sign up if you have one and only send the offers to those that qualify.

TheOtherHelenMumsnet (MNHQ) Tue 04-Dec-12 15:42:17

TheDoctorsWife46 - I passed your query on to Amazon and here is their responses: "the best bet is to contact our customer services team. The £50 has to be spent in a single order on items sold by Amazon.co.uk (not any of the third-party sellers on our platform) so it's possible the tester either spent her £71 in multiple orders or bought something that wasn't sold by Amazon.co.uk, but if she contacts customer services they'll be able to check her order history to check out what specifically happened in this case."

Hmph. No i spent the lot with them. Cheek of it. Right thank you, off to hammer their door. And thank you for contacting them for me.

Helen,

Please can you come back. I'm getting no-where with them! They keep referring me back to mnhq and then telling me i have discount on fashion and that i havent bought any fashion!!!

I spent 71.00 on toys direct from amazon using prime and received no discount. I'm losing the will to live. If i've lost out faircenough but i really did spend that amount using prime with amazon as the direct seller for about five items. Needless to say my feedback on amazon fanily so far is erm "pretty bloody shite actually". Does mn have anyway of intervening here pretty please?

Panic over, they refunded me after the much wrangling over fashion.

TheOtherHelenMumsnet (MNHQ) Wed 05-Dec-12 13:47:01

Phew! Glad to hear all sorted TheDoctorsWife46!

SuiGeneris Wed 05-Dec-12 17:45:38

1) yes, mostly toys but also health stuff (thermometer etc) and muslins.

2) not very impressed. The offers so far have not included anything I want or need. I was not pleased to see that the 10pound discount can only be used on fashion items: I think such an important restriction should have been flagged in advance. I am unlikely to use the voucher.

I do like the one-day delivery service but not enough to pay for it once the free trial is over.

3) as mentioned above, none of the esclusive offers were for anything we need/want/use.

fourmonthstogo Mon 10-Dec-12 21:15:31

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

I use Amazon a lot, for books and some toys. Also nappy liners, as they seem to be one of the few places that stock the ones I use.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

Not much use to me, I will be cancelling. The next day delivery would be good if it came with Royal Mail, but it doesn't it comes with a courier so the one hour delivery slots are a right pain, the depot is too far away to easily collect from. I am not always able to wait in for parcels. I am happy to wait for the standard super saver free delivery - there is nothing I buy that is so urgent I can't wait an extra couple of days.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

To be honest the offers weren't that much use to me. It seems more of Amazon baby, than Amazon family. My daughter is nearly two so lots of the offers were for things we've already bought, and we use cloth nappies so the nappy offers are no good to us. I did use the 40% off plum food though, she loves their fruit pouches, but it was a shame that this was linked to a subscribe and save scheme.

TheOtherHelenMumsnet (MNHQ) Wed 09-Jan-13 14:12:31

Thanks to all who tried Amazon Family and added their feedback. Here's a quick message from Amazon:

"Thank you to all MNers who participated. Just to let you know that our top offers for January are 20% off Angelcare monitors, 25% off the Tommee Tippee Closer to Nature Complete Starter Kit and 33% off Brother Max thermometers. We also have an exclusive prize draw where any Family member who buys an Organix product this month will be automatically entered into a draw to win a hamper of Organix products."

I've done the prize draw and am pleased to announce that the winner of the bundle of OXO tots products is...

catbag

Congratulations!

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now