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Dyson Cinetic™ review thread - The only vacuum that never loses suction is put to the MN test NOW CLOSED

(129 Posts)
AngelieMumsnet (MNHQ) Wed 19-Feb-14 14:28:43

This thread is for the 20 MNers who have been putting the Dyson Cinetic DC54 vacuum cleaner through its paces. During development, Dyson tested the machine for over 9,000 hours and now MNers are putting it to the test.

Here’s what Dyson say: “Dyson’s Cinetic DC54 is an exciting step forward for Dyson’s engineering team. Thanks to a clever new development in cyclone technology, it is the only vacuum which has no bags to buy, no filters to maintain, and won’t lose suction in its lifetime.

Many other vacuum cleaners rely on clogging vacuum cleaner bags or use inefficient cyclones which do a bad job of separating dust and dirt from the airflow. This means the filters end up doing the hard work and end up clogging, leading to a loss of suction.

The Dyson Cinetic DC54 is different. It uses 54 cyclones across two tiers, each with an oscillating tip.

Smaller cyclones generate higher centrifugal forces and capture smaller particles. But the tighter the cyclone, the more likely it is to block. So Dyson engineers have created cyclones with flexible tips at the end. So the dust doesn’t ever block. The cyclones are so efficient there is no need to wash the filter.”

Over the next couple of weeks, testers will be given a new weekly challenge to put the Dyson Cinetic DC54 through its paces!

Challenge 1: Speed
Dry mud, dog hair, post-breakfast crumbs – everyday mess quickly builds up. Busy lifestyles mean people are short on time and need a machine capable of speedy cleaning. It requires a machine engineered for tight turns and easy cleaning across multiple floor types.

Your challenge: How quickly can you clean your home from top to bottom with the Dyson Cinetic DC54 when you're pushed for time, for example when you need to leave for work, the family or a friend is due to pop over or the children come home from school?

Challenge 2: Hide and seek

Dust and household nasties have a habit of hiding away in hard to reach places. Like the little bit of dust caught between the fridge and the washing machine; the loose change that lives down the back of the sofa; the crumbs caught behind the car seat; and the dust that sits on the skirting boards. We want to know where the messiest and dirtiest hidden spots of your home are.

Your challenge: After cleaning each room – and the car if you have one - let us know where the hidden dust lives and how you tackled it – which accessories did you use?

Challenge 3: How long does it last

It can be frustrating when a vacuum cleaner clogs and loses suction. Good technology should deliver constant performance and make life easier.

How does the Dyson Cinetic DC54 perform in your house? Does it suck up dust and dirt in the same way on day one as it does weeks, months and years later?

Your challenge: Pop back in to the thread and let us know how you’re getting on with your Dyson Cinetic DC54 over the next few months. Without the need to change vacuum bags or wash filters, is cleaning any easier or is it the same as before? Has the Dyson Cinetic DC54 delivered constant suction or not?

Below are some other questions we’d like you to answer but feel free to add any other thoughts you may have.

1. What was your overall first impression of Dyson Cinetic DC54?
2. How did your Dyson Cinetic DC54 compare against your usual vacuum cleaner?
3. If it came up in conversation, would you recommend Dyson Cinetic DC54 to your friends/family/other Mumsnetters? If so, why? If not, why not?
4. Is there anything else you would like to tell us about your experience with the Dyson Cinetic DC54?

We’d love it if you could also post a review of your Dyson Cinetic DC54 on the Mumsnet review page.

If you have any before and after photos we’d love to see these too, so please post them on this thread.

Non-testers: Fancy owning your own Dyson Cinetic DC54? Dyson are currently running a competition with Mumsnet and giving away another Dyson Cinetic DC54. To enter the competition click here.

Thanks,
MNHQ

MichelleMumsnet (MNHQ) Wed 30-Jul-14 15:06:48

Hi coolaschmoola, sorry to hear that. We've contacted Dyson to alert them to your issue.

Yet again no delivery, no contact.angry

Does anyone have any suggestions for getting Dyson to actually do something?!angry

Seventeen days after contacting Dyson I STILL don't have a working vacuum...

I called them on the 7th July (above) to arrange an engineer's visit. I was given a date ten days later, which seemed a long time, but ok.

The engineer came a week ago today. Lovely man, very helpful, personable etc. Figured out what was wrong with it in minutes - motor needs replacing.

As it is a new model he didn't have one with him, or any other parts for the DC54 (which begs the question - why send him?!)

He was unable to contact anyone who could say when they would be able to arrange for an engineer to come and replace the motor so told me to expect a call on Monday.

On Monday I did receive a call - and was advised that due to it's age I would be receiving a replacement vacuum. Woohoo!!!

Was then told it would take until Thursday to get one sent to me via Parcelforce. Less woohoo, but still happy.

I really wasn't happy when I waited in ALL DAY yesterday for it not to turn up.

Called Dyson at 17.30 - to be told they didn't know why it hadn't been delivered, it was possibly out of stock - yet on Monday the chap arranging the delivery checked the stock before telling me that it would be Thursday!

So now I am apparently to wait in again all day because I clearly have no life receive a replacement on Tuesday, 22 days after I first called Dyson, one engineers visit, one promised replacement and one failed delivery later. And apparently they don't have the original DC54 Animal in stock, so they are sending me a DC54 Animal Exclusive which is apparently the same but different colours.

This is a very expensive vacuum cleaner. Whilst I was unimpressed that it broke so spectacularly after only five months I appreciate that these things happen. I am, however, hugely unimpressed with Dyson customer service.

Every person I have dealt with has been excellent, helpful, polite - everything you would hope for. Unfortunately it appears that the system for dealing with issues is far less effective.

Why send an engineer with no parts for this machine? They had no hope of fixing it.

Why not notify me that there would be a delay in my replacement instead of wasting a full day of my time? Someone knew that order had not been fulfilled, would a quick call have killed them?

Unfortunately I'm left with the impression that my time is less important than theirs. Is it really unreasonable to think that such a massive multinational should be able to repair or replace a vacuum cleaner in less than three weeks?

Revisit to Challenge 3 - How Long Does it Last?

It turns out that mine didn't even last five months with not a vast amount of use....

Yesterday, whilst vacuuming the hallway, there was suddenly a horrific burning electrical smell and my Dyson DC54 DIED.

The bin had been emptied the day before, the carpet had been vacuumed the day before and wasn't dirty (the ILs were coming for dinner, so was just having a quick whip round - as you do), and there was no blockage. All was normal until it just went kaput.

Guess my next test is going to be Dyson Customer Service. I was going to ring them anyway as my scraper snapped on Saturday whilst emptying it, but this is a whole other level of hmm.

Currently unimpressed.

Belo Fri 27-Jun-14 20:33:35

I have to say we've just about given up and gone back to our old machine. Ours gives us no suction and just tends to blow the dirt about if we use the brush head. The other heads are not as good as our 7 year old Miele.

However, I hate to give up. Next time I have a day off work and no kids I'm going to phone the Dyson helpline and see what they have to say.

curlingandtwirling Thu 12-Jun-14 15:37:18

I've had my trusty Dyson for 10 years and thinking of an upgrade. Good reviews.

gazzalw Mon 19-May-14 08:15:45

Just adding a 'down-the-line' feedback comment. Enjoying using it although it's a bit of a storage issue with all the extra gizmos! Also, the drum needs to be emptied more frequently than one would really like! A couple of cleans of the whole house and it's full. Billowing clouds of dust are not my thing when emptying it hmm. It needs to be developed so that there's some way of transferring the dust/bits contents of the Dyson without this issue!

Otherwise, lovely sleek, smooth running mean machine for a family with pets!

Janjump Sun 13-Apr-14 23:02:48

I bought a Dyson Cinetic today - traded in my 10 year old Dyson upright so got £100 off at Curry's. The suction is great and the tool attachments really good but I don't like the way it empties - as someone has already said you need 3 hands. Fluff and dust gets stuck and I had to use my fingers to release it - which is not what I expect to do with such an expensive machine! Interestingly it says not to vacuum dust from a drill - so what are you supposed to use to clean up the dust? Also struggling to register the machine online which is why I am having a bit of a moan here and not to Dyson.

michele1970 Fri 11-Apr-14 20:23:37

Sounds a fab machine. Enjoying reading the reviews :-)

Florin Mon 07-Apr-14 14:08:47

Challenge 3: How long does it last

It can be frustrating when a vacuum cleaner clogs and loses suction. Good technology should deliver constant performance and make life easier.

How does the Dyson Cinetic DC54 perform in your house? Does it suck up dust and dirt in the same way on day one as it does weeks, months and years later?

Your challenge: Pop back in to the thread and let us know how you’re getting on with your Dyson Cinetic DC54 over the next few months. Without the need to change vacuum bags or wash filters, is cleaning any easier or is it the same as before? Has the Dyson Cinetic DC54 delivered constant suction or not?

I have still have never lost suction. Both my husband and I still love it. Infact whenever we have visitors my husband gets it out to show them as he loves it so much. The amount of stuff it gets up is amazing although it is reducing the more we hoover. We have had no problem with filters getting blocked. So far we are completely in love with this Hoover.

Tusty Sun 30-Mar-14 19:13:21

Report back almost a month later. This morning it took 8 minutes to do the downstairs of our house (hall, kitchen, living room and playroom). Just the visible bits, but still a lot speedier than our old Henry would have taken. I like that I can raise up the large attachment from the carpet when it sucks too hard to push it.

Sometimes if I'm using that attachment, it blows rather than sucks large bits, but it's easy enough to take my time and get them the second attempt.

I'm still having to empty the cyclinder quickly which is annoying because I'm lazy, but it's great (and embarrassing) that I'm still getting lots of dust and bits picked up that I wouldn't have done with our old vacuum.

Cataline Sun 23-Mar-14 16:42:49

Challenge 2: Hide and seek

This was an easy challenge as there are many dark and disgusting crevices needing a good vacuum in our house blush
I started with the car - the footwells and between the seats were particularly gross although the whole car was a disgrace with bits of food, hair and hay everywhere. I'm pretty ashamed!
I found the best attachments were the thin end with the soft brush and the small flat bit with the velvety strip. (if there'd been written instructions included, I'm sure i'd have known the proper names for these attachments!)
The Dyson did a great job but there was still some bits stuck in the carpets so it wasn't perfect which is what I was hoping for grin

Cataline Sun 23-Mar-14 16:28:34

Challenge 1: Speed

When I initially tried to do this challenge it took ages. Partly because I didn't have a clue what all the bits and bobs were for, partly because I had to keep stopping to empty it as it was picking up years worth of disgustingness that our other vacuums had missed and partly because, once i'd realised how good it was, I wanted to do a really thorough job!

So, i'd say it takes longer than my old vacuum but only because I was so enthusiastic about its capabilities that I wanted to vacuum everything!!

I did find that my pre-vacuum dusting took less time though as I used the thin attachment with the soft brush head to do the dusting which pleased me greatly! grin Simple pleasures and all!

Cataline Sun 23-Mar-14 16:00:56

I finally have five minutes to sit and write my reviews for the challenges. So sorry it's so late! blush
Things have been crazy busy around here recently and doing this has unfortunately never reached the top of the list of things to do but DH has rather fallen in love with the Cinetic and has just insisted I sit down and get on as "There's no way we're giving it back!" grin

1. What was your overall first impression of Dyson Cinetic DC54?
Loved the look and the feel of it initially. Less impressed with the lack of written instructions though. As a total Dyson virgin, I didn't have a clue what all the bits were for or how they fitted together. Thankfully, I had this thread to refer to so that helped a lot!
2. How did your Dyson Cinetic DC54 compare against your usual vacuum cleaner?
DH initially reported that it was 'rubbish' as he'd had to empty the box after just one room. Then we realised it was because the Dyson had picked up years worth of dust and hair that our old vacuums hadn't touched. Boak!
3. If it came up in conversation, would you recommend Dyson Cinetic DC54 to your friends/family/other Mumsnetters? If so, why? If not, why not?
If I thought they had a spare £500 floating around, i'd recommend it. It is expensive and we could never have afforded it without this review but it s fabulous so it's probably reasonable value.
4. Is there anything else you would like to tell us about your experience with the Dyson Cinetic DC54?
Better instructions would be marvellous. Also, the whizzy attachment didn't appear to work at first and seemed to just spit dust out which was a total PITA. DH finally worked out that it was clogged and so when he unclogged it, it worked fine.

dysontrasher Thu 20-Mar-14 16:36:10

Oops, the mouse went up the tube! ( Not really, but very nearly!)

dysontrasher Wed 19-Mar-14 18:41:06

Challenge 3 - Come back and tell you what I think! Well it is good, but I can't say it is hugely better than the Miele or the Sebo when, I could have 2 of each of those for the price.

I have seen the ads on TV, James states, never looses suction in it's lifetime. What is the expected life time, my personal experience of a Dyson life time is less than 6 months. My sego is 7 years old and the Miele is at least 5, I was quite content with them, but really glass they I had the opportunity to test it. It was fun and this is the best picture - DH with it, first and only time he has used a vacuum cleaner!

The cat bought a mouse in and let it go in his office, he pulled everything out trying to catch it, and discovered a lifetime of dust, hair and mouse poo, gone in a flash!

HazeltheMcWitch Wed 19-Mar-14 13:31:05

Is someone able to remind me where we are meant to place our Dyson reviews please? I've just done the one on MN, but there was also a Dyson one too, IIRC? Stupid yahoo email wont let me search for my email with instructions...

TIA.

HazeltheMcWitch Wed 19-Mar-14 13:14:50

Popping back to thread* to say that I am still loving the Dyson! I still find that I am getting loads more grot than I used to, but I think it is starting to reduce a bit - and I fully trust that that is as my house is finally getting cleaner, not due to any issues with the machine - the suction is still as strong as it was on Day 1. I still find I need to empty the canister quite often, but I am ok with that as I do have lots of pets, young muddy kids etc, and I do actually like to feel that I am removing dirt from the house!

I find that the tools that I use most are the big head and the smaller turbo head (with the 2 brushes), the hard floor tool and the crevice. I don't use the stair tool that much, as I use the small brush head for them.

I had to clear my long thick hair from the brush bar on the big head tool the other day. I used to dread this task, snipping away with my nail scissors... But this was so so easy! The pictorial instructions were super-simple to understand, you just unlock the end, slide out the brush, pick off the hair (comes off easily) and then replace and lock. It took about 90 secs. This, along with the non-clogging filters, and resultant lack of burning dust smell, is possibly my favourite thing about the Dyson.

MN and Dyson, I am still very very grateful for the chance to take part in this trial. I also love the fact that you have asked us to come back in months and report - this is what I look for in a review - ie once a product has lost its initial novelty, is it still performing?

Belo Mon 17-Mar-14 09:09:58

Challenge 2: Hide and seek

DH decided to use the long thin tool with a brush down the end to try and get all of the dust out from behind the radiators. The brush at the end of the long thin pole was great for knocking all the dust down through the radiator onto the floor, but not brilliant at sucking it up. It just didn't seem to have enough suction. So, we used it as a brush, and then hoovered the the floor with the flat head (still not getting on with the rotating brush head). He also used it to clean out the run tracks for our sliding doors. They always get full of small bits of dust/rubbish. It was great for that. But, once again, he went over it with the flat head afterwards.

DH also emptied out the hoover (nothing like a high tech looking gadget to get my husband involved in the housework!) I had done it previously and found it quite hard to remove the drum. He also found it quite hard.

gazzalw Sun 16-Mar-14 11:11:25

Challenge 2 Hide and seek

Set out to get all the nooks and crannies cleaned this weekend. Dust, dirt, cat hairs and crumbs collect in the spaces between the carpets and the skirting boards. The ideal tool for these was the small brush attached to the pointy nozzle thing. The brush was great for sweeping out all the muck and the vacuum grabbed it perfectly. As it was doing such a fine job I did all the rooms in the house and the stairs. It's also a great tool for doing the settees which for some reason the kids seem is the ideal place to eat. Probably because THEN they can watch TV at the same time.

What i really like about the larger heads for the cleaner is that if you are moving from carpet to lino or laminate flooring the trigger can be pulled to lessen the suction power rather than having to keep changing ends because of the floor changing. All this makes the cleaning job speedier and less of a chore.Saying that though actually changing the various heads is very quick and simple anyway. Previous vacuums I have had have ended up with broken attachments whilst this Dyson seems much better designed and durable. Adding and removing the attachments is really easy with the release mechanisms. Other types have been particularly awkward to put on and remove wheras this system is FAR better.

Tusty Sat 15-Mar-14 23:06:11

I've now vacuumed by car for the first time since getting it. front and back footwells/seats/car seat took 5 minutes tops. I used the small opposing rotating head, then switched to the cranny head to get in the car seats (didn't take much at all to get all the random food crumbs up - the car seat looks like new).
I'm really impressed with how quick and easy it was. Again though, I had to move the car to right by the front door so I could reach the cord out without getting a long extension lead.

Still loving it! The hardfloor attachment is fabulous.

MrsShrek3 Fri 14-Mar-14 16:43:07

was wondering about challenge 3. didn't get an email confused

Babieseverywhere Fri 14-Mar-14 16:18:29

Challenge 3: How long does it last
Just marking my space so I can report back on how the Dyson performs over time. smile

Babieseverywhere Fri 14-Mar-14 16:14:53

I do not seem to be able to post more photos on this thread.... I have more Challenge 2 photos that I can't upload. sad

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