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NOW CLOSED Try Amazon Family free for 3 months and give your feedback to be in with a chance of winning a bundle of OXO Tot products

(112 Posts)
TheOtherHelenMumsnet (MNHQ) Mon 01-Oct-12 16:53:12

The folks at Amazon would like Mumsnetters to try Amazon Family on a free trial for 3 months. Those who sign up will receive the following:

- £10 off when you spend £50 in Amazon's Baby Store
- Free one-day delivery on lots of items with Amazon Prime
- At least £50 worth of exclusive offers every month

Here's what Amazon say about Amazon Family: "Amazon Family aims to make life a little easier for parents by saving them both time and money," said Samantha Nash, mother of two young children and Family Manager at Amazon.co.uk Ltd. "Whether it's baby wipes, nappies, a new pram, or the latest must-have toy for Christmas, Amazon.co.uk has millions of great value products ready to be delivered directly to your door. What's more, with tailored deals for Amazon Family members, finding the right product at the right price has never been easier. It's clear that Mumsnetters are good at identifying and sharing ways to enhance family life, and as the Amazon Family programme aims to do just that, we hope Mumsnetters will sign up and start enjoying and sharing the benefits."

We're looking for as many UK Mumsnetters as possible to take part in this - it's open to all with at least one child aged 0-3 years, as well as all those who are pregnant.

The product test will involve signing up to a free trial of Amazon Family for three months and adding your feedback to this thread.

If you'd like to take part, please click here to sign up.

Please note that if you're already a member of Amazon Prime, or have had a free trial of Amazon Prime in the past 13 months, you won't be eligible for the free trial of Amazon Family. See more info on this in Amazon's FAQs on the programme.

You will need to provide your card details so that if you want to continue after the free trial you can (but you can cancel at any time - see below on how to do this). You'll also need to provide some information regarding you and your family so that Amazon can personalise the offers they send you.

If you'd like to unsubscribe from Amazon Family at any time, all you need to do is visit 'My Membership' and click on 'Cancel Membership' to opt out. If you'd like to continue with the Amazon Family package after the free trial period, you'll be charged £49 per year via direct debit. For information on the full package offered after the three month free trial please see here.

Once you've had chance to try the package, please come back to this thread and answer the questions below and add other comments you may have. Everyone who answers the 3 questions below on this thread will be entered into a prize draw where one winner will receive a bundle of 20 products from the OXO Tot range including a Sprout Chair (see terms and conditions here).

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?
~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.
~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

Thanks and good luck with the prize draw
MNHQ

TheOtherHelenMumsnet (MNHQ) Wed 09-Jan-13 14:12:31

Thanks to all who tried Amazon Family and added their feedback. Here's a quick message from Amazon:

"Thank you to all MNers who participated. Just to let you know that our top offers for January are 20% off Angelcare monitors, 25% off the Tommee Tippee Closer to Nature Complete Starter Kit and 33% off Brother Max thermometers. We also have an exclusive prize draw where any Family member who buys an Organix product this month will be automatically entered into a draw to win a hamper of Organix products."

I've done the prize draw and am pleased to announce that the winner of the bundle of OXO tots products is...

catbag

Congratulations!

fourmonthstogo Mon 10-Dec-12 21:15:31

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

I use Amazon a lot, for books and some toys. Also nappy liners, as they seem to be one of the few places that stock the ones I use.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

Not much use to me, I will be cancelling. The next day delivery would be good if it came with Royal Mail, but it doesn't it comes with a courier so the one hour delivery slots are a right pain, the depot is too far away to easily collect from. I am not always able to wait in for parcels. I am happy to wait for the standard super saver free delivery - there is nothing I buy that is so urgent I can't wait an extra couple of days.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

To be honest the offers weren't that much use to me. It seems more of Amazon baby, than Amazon family. My daughter is nearly two so lots of the offers were for things we've already bought, and we use cloth nappies so the nappy offers are no good to us. I did use the 40% off plum food though, she loves their fruit pouches, but it was a shame that this was linked to a subscribe and save scheme.

SuiGeneris Wed 05-Dec-12 17:45:38

1) yes, mostly toys but also health stuff (thermometer etc) and muslins.

2) not very impressed. The offers so far have not included anything I want or need. I was not pleased to see that the 10pound discount can only be used on fashion items: I think such an important restriction should have been flagged in advance. I am unlikely to use the voucher.

I do like the one-day delivery service but not enough to pay for it once the free trial is over.

3) as mentioned above, none of the esclusive offers were for anything we need/want/use.

TheOtherHelenMumsnet (MNHQ) Wed 05-Dec-12 13:47:01

Phew! Glad to hear all sorted TheDoctorsWife46!

Panic over, they refunded me after the much wrangling over fashion.

Helen,

Please can you come back. I'm getting no-where with them! They keep referring me back to mnhq and then telling me i have discount on fashion and that i havent bought any fashion!!!

I spent 71.00 on toys direct from amazon using prime and received no discount. I'm losing the will to live. If i've lost out faircenough but i really did spend that amount using prime with amazon as the direct seller for about five items. Needless to say my feedback on amazon fanily so far is erm "pretty bloody shite actually". Does mn have anyway of intervening here pretty please?

Hmph. No i spent the lot with them. Cheek of it. Right thank you, off to hammer their door. And thank you for contacting them for me.

TheOtherHelenMumsnet (MNHQ) Tue 04-Dec-12 15:42:17

TheDoctorsWife46 - I passed your query on to Amazon and here is their responses: "the best bet is to contact our customer services team. The £50 has to be spent in a single order on items sold by Amazon.co.uk (not any of the third-party sellers on our platform) so it's possible the tester either spent her £71 in multiple orders or bought something that wasn't sold by Amazon.co.uk, but if she contacts customer services they'll be able to check her order history to check out what specifically happened in this case."

asuwere Tue 04-Dec-12 10:01:09

Just received another email from Amazon family and it prompted me to add another comment. It was a competition entry which looked good but when I clicked on the link, I found it was through facebook and I couldn't enter as I don't have a facebook account. It really annoys me when companies do this - not everyone uses facebook and if they are going to do exclusive offers for those that do, they should ask on sign up if you have one and only send the offers to those that qualify.

Emmysmum2010 Thu 15-Nov-12 23:03:17

Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

I usually buy all birthday & Xmas pressies via Amazon as its convient to have them delivered. Bigger baby items I've also brought from Amazon such as baby bouncers & changing mats.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it?This could be about the service itself or the products on offer. ~

It was easy to use and I was impressed with having the personalised offers emailed to me.

Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

I've not as yet but this is due to a financial issue my end (being on maternity leave) not through not wanting too. The Nappy & nappy bin refils offer will be used often.

Coooo-eeeyyyy mnhq

Ive been sent an email from
Amazon reminding me that i havent claimed my 10.00 offer. I checked my order history and i was right i ordered 71.00 worth of baby toys through the baby store link on the amazon family offers. But no discount was applied. Do i need to email amazon through the normal channels to query it? sad

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

Yes - I have bought everything from child's clothing to toys to nappy liners

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

I like that you can get next day prime delivery! Normally around £6.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

I used the 25% of clothing and various other normal offers shown (discounted books) on the Amazon Family page. It was really simple to use. Although i was sceptical at the original cost I think I would continue with my subscription

hippoCritt Tue 13-Nov-12 21:39:43

I have found 3 of my orders recently have been delivered late, my latest one is marked as dispatched this afternoon despite it saying it would be delivered today. I was considering ordering something I need for Friday morning but a late delivery would be useless. Amazon are usually reliable I am disappointed and don't feel I want to buy for a maybe service

Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

I've certainly bought toys and books. Haven't really bought baby 'equipment', tended to get that from Mothercare, Kiddicare.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

I am finding Amazon Prime useful for the next day delivery, and have used it to buy birthday presents, which has been handy as I've known they will turn up on time. However I wouldn't pay the £49/year for it.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

The offers were almost all baby-orientated. Mine are 4 and 2 and I didn't spot anything of interest for them. Bit disappointed by the range on offer.

LovelyWeatherForDucks Thu 08-Nov-12 18:26:22

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

I'd bought a number of things in preparation for my new baby e.g bottles, breast pump, monitor and children's toys as gifts.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

Slightly confusing with the similarities/difference to standard Prime membership. Has encouraged me to buy additional things since arrival of baby as I am home to receive packages. Have made a number of small orders, whereas usually I'd wait until I needed a few things. Allowed me to buy things when I see them at a good price. Need clearer info that £10 credit can only be used towards things sold by Amazon (not third party or Fulfilled by Amazon). Look forward to receiving the offers email.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

Used discount to buy a highchair at an excellent price - would not have purchased otherwise. Not so interested in '%-off' products such as clothes (prefer to buy from known high st shops) and nappies/food (prefer to buy in weekly supermarket shop for points).

Not sure i would have made use of offers/joinin discount if it wasn't launched at the same time baby arrived!

Belo Wed 07-Nov-12 10:51:36

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

I've bought books and toys, but wasn't aware that Amazon sold nappies etc.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

The free next day delivery is brilliant!

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

The offers haven't appealed to me.

I'm now off to check my bank account. I do hope I haven't been charged £49..... That would make the next day delivery not so good.

asuwere Mon 05-Nov-12 10:36:09

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

I think I may have bought a couple of toys from Amazon - I do use the site but mainly for books and stuff for myself.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

It seems a good idea, I like the next day delivery but I don't think it's something I would pay for - I would never get that value from it! Would be better just to get prime if I really wanted it. As others have said, can usually get nappies and things cheaper elsewhere. Similar with big purchases - it's so easy to shop around online that you can usually find a cheap deal. Would be restrictive to feel tied to one retailer to try and make the £49 outlay worthwhile.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

No, haven't used any. None of them have been for anything that I was looking to get or needed. Have waited for the 2nd month of offers but still nothing has tempted me unfortunately.

Right i'd been waiting for the second batch of offers before i added my feedback.

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

Yes, i shop on amazon at least weekly. Ive bought books, toys, clothes and things like a gro clock and projector lightshow etc.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

I'm not impressed with amazon family at all really. It would be useful for new mums but then i'd call it amazon- starting a family! I loved loved lived having amazon prime and will absolutely carry on with that but the family offers werent very varied across a family age group. As others have said, its no good if you have all your baby equipment. I nearly bought a hippychick seat but the offer wasnt compelling enough. Nappies, wipes etc are cheaper in homebargains or supermarket.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

Yes i found a fiver off kids books which i used but it wasnt listed on the offers it was in an email alert. I would have bought a hippychick seat but it didnt feel like a good enough deal. The other deals were pretty poor really.clothing was all high end designer stuff that even on a deal wasnt great value. There was so many deals on baby equipment but not much across the ages really. I bought my dd a lot of toys through the baby store link but i think they have have classed as toys/games as i couldnt see that i'd got money off. All in all i wanted to love this as i really do buy about twice a week on amazon but it really wasnt great except the use of prime.

bulletwithspookybatwings Thu 01-Nov-12 14:40:57

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?
No, I haven't.
~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.
The prime membership is very useful.
~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?
No, I haven't, there wasn't anything relevant to me.

bulletwithspookybatwings Thu 01-Nov-12 14:38:39

Just got an email with the new Amazon Family offers, It's not that useful to me to be honest, most things I need I can get cheaper elsewhere. I'm enjoying the Prime membership though!

ICutMyFootOnOccamsRazor Thu 01-Nov-12 01:09:13

Ok, I've had a play with it now, so here goes...

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

Yes, I've bought toys, books and children's CDs and audio books. Never equipment or disposables like food and nappies.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

I thought it would be great for first time mums or those who were pregnant, but it seemed to aimed quite a bit a newborns. My youngest is 16 months and I already have all the baby clobber I need.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

I didn't use any. Couldn't find anything I really wanted or needed, but I might get a couple of books on offer for the Christmas stockings.

mumah Sat 27-Oct-12 21:03:05

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?
I did, it was often toys or books for Christmas or Birthdays but I would be more inclined to use it for my baby groceries, like nappies, wipes etc.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.
Liked: Good offers available.
Disliked: That any of the discounts are only suitable for Amazon.co.uk products , not any of your other baby equipment. I required a radiator cover which you don't stock and is only sold on your website by Active tots. I don't mind this not being part of the Prime delivery service but I feel this should be included in the 'Spend over 50 and get Amazon Family discount' promotion that you offer. As more of the items outside of your baby groceries are often stocked by outside suppliers.
I also dislike that despite me being a member of Amazon Family, my entire shopping experience was covered in 'Join Amazon Family' adverts, I feel these should disappear once membership is made as it is a little confusing as to whether I had completed signing up to the trial (especially when my discount was working!)

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?
I used Aden and Anais one, book one and spend over 50 discount.

I have signed up. Look forward to using and feeding back to Mumsnet

HannahLI Fri 19-Oct-12 18:51:22

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?
Yes all the time, before trial have previously brought nappies, gro bags, baby books, toys, creams, maternity stuff - the list goes on and on!

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.
I really like amazon family as it comes with next day delivery which was very useful. We lived in the states for 3 years before moving back to UK and we used to use amazon mom all the time which is pretty much the same and we loved it hence why we were in such a good habit of buying baby things on amazon already! I ordered some nappies like usual and ticked subscribe and save option and I was dissappointed that I couldn't combine this with the amazon family. It would have been great to get my nappies the following day, obviously I couldn't combine the two so this might be something you want to change? However they did come quickly anyway.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?
I haven't used any of the exclusive offers yet because I haven't needed to but I do plan to keep an eye to it so that when something comes up I do need I can. As I said above an exclusive offer to combine nappies subscribe and save with amazin family would be brilliant please!

Overall a good service but being honest not as good as amazon mom that the USA amazon offers, however I will be using it lots!

Cathytwivel Fri 19-Oct-12 15:15:50

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