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NOW CLOSED Try Amazon Family free for 3 months and give your feedback to be in with a chance of winning a bundle of OXO Tot products

(112 Posts)
TheOtherHelenMumsnet (MNHQ) Mon 01-Oct-12 16:53:12

The folks at Amazon would like Mumsnetters to try Amazon Family on a free trial for 3 months. Those who sign up will receive the following:

- £10 off when you spend £50 in Amazon's Baby Store
- Free one-day delivery on lots of items with Amazon Prime
- At least £50 worth of exclusive offers every month

Here's what Amazon say about Amazon Family: "Amazon Family aims to make life a little easier for parents by saving them both time and money," said Samantha Nash, mother of two young children and Family Manager at Amazon.co.uk Ltd. "Whether it's baby wipes, nappies, a new pram, or the latest must-have toy for Christmas, Amazon.co.uk has millions of great value products ready to be delivered directly to your door. What's more, with tailored deals for Amazon Family members, finding the right product at the right price has never been easier. It's clear that Mumsnetters are good at identifying and sharing ways to enhance family life, and as the Amazon Family programme aims to do just that, we hope Mumsnetters will sign up and start enjoying and sharing the benefits."

We're looking for as many UK Mumsnetters as possible to take part in this - it's open to all with at least one child aged 0-3 years, as well as all those who are pregnant.

The product test will involve signing up to a free trial of Amazon Family for three months and adding your feedback to this thread.

If you'd like to take part, please click here to sign up.

Please note that if you're already a member of Amazon Prime, or have had a free trial of Amazon Prime in the past 13 months, you won't be eligible for the free trial of Amazon Family. See more info on this in Amazon's FAQs on the programme.

You will need to provide your card details so that if you want to continue after the free trial you can (but you can cancel at any time - see below on how to do this). You'll also need to provide some information regarding you and your family so that Amazon can personalise the offers they send you.

If you'd like to unsubscribe from Amazon Family at any time, all you need to do is visit 'My Membership' and click on 'Cancel Membership' to opt out. If you'd like to continue with the Amazon Family package after the free trial period, you'll be charged £49 per year via direct debit. For information on the full package offered after the three month free trial please see here.

Once you've had chance to try the package, please come back to this thread and answer the questions below and add other comments you may have. Everyone who answers the 3 questions below on this thread will be entered into a prize draw where one winner will receive a bundle of 20 products from the OXO Tot range including a Sprout Chair (see terms and conditions here).

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?
~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.
~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

Thanks and good luck with the prize draw
MNHQ

hytheliz Sun 14-Oct-12 20:02:15

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

Yes, I have bought nappy bin liners, baby toys, books, pushchair accessories on amazon.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

I think it's quite good so far. I have taken advantage of some of the offers which makes it feel like I'm receiving something back for all my baby spending that I normally do on Amazon anyway.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

Yes, I have got a free nappy bin with the purchase of the liners; I got £5 off children's books, I got £10 off a £50 shop of baby toys.

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

Yes I use Amazon all the time for ease and convenience (I work full time with 3 DS under 5 so difficult to get to an actual shop without it being a totally traumatic experience). So I tended to buy baby equipment such as Korbell bin bags, bottles, sippy cups etc. Have never bought nappies and I looked at the offers on nappies and they didn't beat my local supermarket so wouldn't do so.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

I like the way baby stuff is grouped together making it easy to go to the area you want. I already have 3 DS so I have all the equipment already so perhaps it would be better if the offers were more relevant for whether you have children already or not, rather than assuming you are having your first child. Better offers on bulky things like nappies would be good. Best thing is the Prime delivery access.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

NO I have haven't as the offers were for first time mothers getting equipment for the first time. I have already got everything i need.

lottytheladybird Tue 16-Oct-12 15:30:00

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?
- Yes, I've bought towels, sheets, toys & books for my boys from Amazon before this trial.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.
- The next day delivery is brilliant. I've just ordered a car seat and more nappies. It's great that I'll be getting them tomorrow. I really like how it's family orientated. I would like to see a link at the top (say, next to 'Heidi's Amazon') for Amazon family though so that you can easily go to the Amazon family homepage and see what the latest offers are.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?
- I haven't used any of the offers yet, but I definitely will do, as Christmas is approaching and I need to start thinking about presents!

Maggietess Tue 16-Oct-12 20:26:23

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

Yep I absolutely love Amazon and have been a Prime member for last 4 or 5 years. It's fab for next day free delivery and basically means you can shop at Amazon prices but with no extra postage cost (if you buy enough during the year the £49 is easily miniscule when looked at a per item basis). Also, living in NI, Internet postage costs can often be prohibitive (the dreaded 'Highlands and Islands' postage rip off!) but this means I can buy anything at no extra cost. I buy loads of stuff- kids clothes, shoes etc and when expecting my recent baby bought nappies, steriliser, bottles, bottle brush, soothers, and all sorts of other assorted baby equipment.

 ~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer. 
Really liked it - great that everything was grouped together and tailored. My husband is dreading me spending more now I've found it but it will be saving us money I'm sure ;-)

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this? 
Haven't as yet but fully intend to when I get using properly. If only I'd found this a couple of months ago when buying all the kit for new baby, sigh!

DairyNips Tue 16-Oct-12 22:38:14

Have signed up!
~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?
Yes, I have shopped for baby products, mainly gifts for family members such as baby toys and children's toys. I also buy things for my own children such as toys, dress up costumes, games etc.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.
I like the fact you get £10 off a £50 spend and the quick delivery is good also. Nice to receive extra offers although I haven't received many emails regarding these extra offers yet. It would be nice to have an extra money off offer such as £5 of a £25 spend in the first 3 months also.. Nothing I disliked really.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this? I am planning to use the £5 off any Bt baby monitors as I was planning on buying this exact brand of monitor anyway. I didn't use any of the other offers so far as they were not for items I was planning to buy. Maybe it would be a good idea to have less specific offers such as £5 off any monitor/toy/etc

BettyandDon Wed 17-Oct-12 10:04:46

Hi everyone,

Just checking in on this thread as I have also been charged straight away for the Amazon prime at the huge cost of £49!!! <faints>

Am so annoyed, despite making a few savings with the offers, I am £49 out of pocket. I am very annoyed about it as the communication I received on the emails from them and infact the OP from Mumsnet implies that there is free membership of Amazon Prime if you join Amazon Family.

I am actually waiting in today for some orders which of course I used the Prime service for as I thought it was included/free, so I am hoping that they will not use that as an excuse not to refund. I actually don't care if my packages take a few days.

I really think MNHQ should change this thread as it really is very misleading. What is the point of the good baby offers if they are automatically charging £50 for some super speedy delivery club that most of us can probably do without !!!

TheOtherHelenMumsnet (MNHQ) Wed 17-Oct-12 13:22:22

BettyandDon - sorry to hear you've been charged. I'm not sure whether or not you're eligible but we do try to make it clear in the OP who is and isn't eligible - have copied the relevant bit below. Let me know if you think you were eligible for the free trial and I'll follow up with Amazon.

"Please note that if you're already a member of Amazon Prime, or have had a free trial of Amazon Prime in the past 13 months, you won't be eligible for the free trial of Amazon Family. See more info on this in Amazon's FAQs on the programme."

BettyandDon Wed 17-Oct-12 15:15:08

I joined Prime for 1 day a few months ago then cancelled as I realised I didn't really have a need for it. IME the goods from amazon arrive pretty prompty even when you have free delivery. However, they have refunded my payment anyway smile

I am quite keen on Amazon family so will probably stay with it although that does depend on the cost - I'm not sure if there are costs later on...

I agree with the earlier poster who said that the scheme will need to grow with your family. A lot of toys for example are classed as Toys and Games and not Baby. I also had a problem in that the £25 discount was not applied for me on a baby swing which is clearly a baby product, but actually the problem was that it was not fulfilled by Amazon. I don't have a problem with that but there is no search function on the website to enable you to only search for items that are fulfilled Amazon, so there is quite a bit of faffing around trying to look for things. That is a bit misleading.

BettyandDon Wed 17-Oct-12 15:18:22

I didnt use any of the exclusive offers - I think it was the Nappy bin? Not interested in that I'm afraid, I had a nappy bin with DD1 and was not smart enough to be able to use it and all our nappies went straight into the outside bin!

I liked the shoes offer in principle, but I need to get my DD feet measured so am not confident I will buy the right size online. If they would send out a free foot measurer or something that would help me decide to buy online.

Kveta Wed 17-Oct-12 20:09:08

I have yet to order since signing up for the free trial, but am unimpressed so far with the website layout. It is virtually impossible to find the amazon family homepage without searching for it (why can't there be a link somewhere on your homepage if you've signed up?), and the actual family page, once located, is crap. Not easy to navigate, and not clear what the offers are.

oh, and nappies are so much cheaper in supermarkets, no way I'd buy them or wipes on amazon.

Sleepyfergus Wed 17-Oct-12 22:03:18

Totally agree Kveta, trying to find the Family page is a right faff, and also the exclusive offers page too. I would have thought that there would be a link to the main Family page would be on your personalised homepage. I have them book marked now to save time.

I'm not doing this trial as I'm already a member of Prime, but I had a bit of a hoo hah getting my £25 off my first order over £50 and it was an Amazon fulfilled product. Their excellent customer service has sorted it out, but the t&cs for some of the Family offers etc are NOT clear. I get the impression that Amazon have launched this without fully thinking ahead, but hopefully they will take in some if the comments made and make improvements.

Also agree that nappies and wipes can usually be bought cheaper in the supermarket. But for everything else, Amazon is always my first port of call and not many places can beat them to be honest. Coupled with fast delivery and a vast choice, it's a bit of a no brainer for me. And I get nectar points too grin

HairyPoppins Fri 19-Oct-12 14:56:08

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

I've bought toys, books and shoes (snow boots) before now. I enjoyed shopping for baby stuff 'in person' when expecting my PFB, so didn't buy highchairs/cot/pushchair etc online.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

My DD is 2 now, and it did seem a lot more relevant to babies. I don't like the level of commitment to ongoing delivery services such as the nappies and food options, I would easily forget about what I was signed up to arrive when and have it end up with it costing me more money than I saved.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

I did end up buying quite a bit of stuff just by virtue of being on the site (well done, Amazon) but struggled to find £50 worth of products from the baby area that I needed or wanted to buy, particularly the offers. They related too much to things I already had, or things I would find a bit frivolous and unnecessary - the nail polish remover offer, for example, I'd rather just have £6 off the polish than a free polish remover. The next day delivery option was the best perk out of all the ones on offer, but I had to wait to place the order until Wednesday evening so that it would come on a Friday (my day off). I would much prefer the option of 'select your day of delivery' than 'next day delivery'.

Cathytwivel Fri 19-Oct-12 15:15:50

Message deleted by Mumsnet for breaking our Talk Guidelines. Replies may also be deleted.

HannahLI Fri 19-Oct-12 18:51:22

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?
Yes all the time, before trial have previously brought nappies, gro bags, baby books, toys, creams, maternity stuff - the list goes on and on!

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.
I really like amazon family as it comes with next day delivery which was very useful. We lived in the states for 3 years before moving back to UK and we used to use amazon mom all the time which is pretty much the same and we loved it hence why we were in such a good habit of buying baby things on amazon already! I ordered some nappies like usual and ticked subscribe and save option and I was dissappointed that I couldn't combine this with the amazon family. It would have been great to get my nappies the following day, obviously I couldn't combine the two so this might be something you want to change? However they did come quickly anyway.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?
I haven't used any of the exclusive offers yet because I haven't needed to but I do plan to keep an eye to it so that when something comes up I do need I can. As I said above an exclusive offer to combine nappies subscribe and save with amazin family would be brilliant please!

Overall a good service but being honest not as good as amazon mom that the USA amazon offers, however I will be using it lots!

I have signed up. Look forward to using and feeding back to Mumsnet

mumah Sat 27-Oct-12 21:03:05

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?
I did, it was often toys or books for Christmas or Birthdays but I would be more inclined to use it for my baby groceries, like nappies, wipes etc.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.
Liked: Good offers available.
Disliked: That any of the discounts are only suitable for Amazon.co.uk products , not any of your other baby equipment. I required a radiator cover which you don't stock and is only sold on your website by Active tots. I don't mind this not being part of the Prime delivery service but I feel this should be included in the 'Spend over 50 and get Amazon Family discount' promotion that you offer. As more of the items outside of your baby groceries are often stocked by outside suppliers.
I also dislike that despite me being a member of Amazon Family, my entire shopping experience was covered in 'Join Amazon Family' adverts, I feel these should disappear once membership is made as it is a little confusing as to whether I had completed signing up to the trial (especially when my discount was working!)

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?
I used Aden and Anais one, book one and spend over 50 discount.

ICutMyFootOnOccamsRazor Thu 01-Nov-12 01:09:13

Ok, I've had a play with it now, so here goes...

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

Yes, I've bought toys, books and children's CDs and audio books. Never equipment or disposables like food and nappies.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

I thought it would be great for first time mums or those who were pregnant, but it seemed to aimed quite a bit a newborns. My youngest is 16 months and I already have all the baby clobber I need.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

I didn't use any. Couldn't find anything I really wanted or needed, but I might get a couple of books on offer for the Christmas stockings.

bulletwithspookybatwings Thu 01-Nov-12 14:38:39

Just got an email with the new Amazon Family offers, It's not that useful to me to be honest, most things I need I can get cheaper elsewhere. I'm enjoying the Prime membership though!

bulletwithspookybatwings Thu 01-Nov-12 14:40:57

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?
No, I haven't.
~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.
The prime membership is very useful.
~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?
No, I haven't, there wasn't anything relevant to me.

Right i'd been waiting for the second batch of offers before i added my feedback.

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

Yes, i shop on amazon at least weekly. Ive bought books, toys, clothes and things like a gro clock and projector lightshow etc.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

I'm not impressed with amazon family at all really. It would be useful for new mums but then i'd call it amazon- starting a family! I loved loved lived having amazon prime and will absolutely carry on with that but the family offers werent very varied across a family age group. As others have said, its no good if you have all your baby equipment. I nearly bought a hippychick seat but the offer wasnt compelling enough. Nappies, wipes etc are cheaper in homebargains or supermarket.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

Yes i found a fiver off kids books which i used but it wasnt listed on the offers it was in an email alert. I would have bought a hippychick seat but it didnt feel like a good enough deal. The other deals were pretty poor really.clothing was all high end designer stuff that even on a deal wasnt great value. There was so many deals on baby equipment but not much across the ages really. I bought my dd a lot of toys through the baby store link but i think they have have classed as toys/games as i couldnt see that i'd got money off. All in all i wanted to love this as i really do buy about twice a week on amazon but it really wasnt great except the use of prime.

asuwere Mon 05-Nov-12 10:36:09

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

I think I may have bought a couple of toys from Amazon - I do use the site but mainly for books and stuff for myself.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

It seems a good idea, I like the next day delivery but I don't think it's something I would pay for - I would never get that value from it! Would be better just to get prime if I really wanted it. As others have said, can usually get nappies and things cheaper elsewhere. Similar with big purchases - it's so easy to shop around online that you can usually find a cheap deal. Would be restrictive to feel tied to one retailer to try and make the £49 outlay worthwhile.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

No, haven't used any. None of them have been for anything that I was looking to get or needed. Have waited for the 2nd month of offers but still nothing has tempted me unfortunately.

Belo Wed 07-Nov-12 10:51:36

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

I've bought books and toys, but wasn't aware that Amazon sold nappies etc.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

The free next day delivery is brilliant!

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

The offers haven't appealed to me.

I'm now off to check my bank account. I do hope I haven't been charged £49..... That would make the next day delivery not so good.

LovelyWeatherForDucks Thu 08-Nov-12 18:26:22

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

I'd bought a number of things in preparation for my new baby e.g bottles, breast pump, monitor and children's toys as gifts.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

Slightly confusing with the similarities/difference to standard Prime membership. Has encouraged me to buy additional things since arrival of baby as I am home to receive packages. Have made a number of small orders, whereas usually I'd wait until I needed a few things. Allowed me to buy things when I see them at a good price. Need clearer info that £10 credit can only be used towards things sold by Amazon (not third party or Fulfilled by Amazon). Look forward to receiving the offers email.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

Used discount to buy a highchair at an excellent price - would not have purchased otherwise. Not so interested in '%-off' products such as clothes (prefer to buy from known high st shops) and nappies/food (prefer to buy in weekly supermarket shop for points).

Not sure i would have made use of offers/joinin discount if it wasn't launched at the same time baby arrived!

Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

I've certainly bought toys and books. Haven't really bought baby 'equipment', tended to get that from Mothercare, Kiddicare.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

I am finding Amazon Prime useful for the next day delivery, and have used it to buy birthday presents, which has been handy as I've known they will turn up on time. However I wouldn't pay the £49/year for it.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

The offers were almost all baby-orientated. Mine are 4 and 2 and I didn't spot anything of interest for them. Bit disappointed by the range on offer.

hippoCritt Tue 13-Nov-12 21:39:43

I have found 3 of my orders recently have been delivered late, my latest one is marked as dispatched this afternoon despite it saying it would be delivered today. I was considering ordering something I need for Friday morning but a late delivery would be useless. Amazon are usually reliable I am disappointed and don't feel I want to buy for a maybe service

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