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NOW CLOSED Try Amazon Family free for 3 months and give your feedback to be in with a chance of winning a bundle of OXO Tot products

(112 Posts)
TheOtherHelenMumsnet (MNHQ) Mon 01-Oct-12 16:53:12

The folks at Amazon would like Mumsnetters to try Amazon Family on a free trial for 3 months. Those who sign up will receive the following:

- £10 off when you spend £50 in Amazon's Baby Store
- Free one-day delivery on lots of items with Amazon Prime
- At least £50 worth of exclusive offers every month

Here's what Amazon say about Amazon Family: "Amazon Family aims to make life a little easier for parents by saving them both time and money," said Samantha Nash, mother of two young children and Family Manager at Amazon.co.uk Ltd. "Whether it's baby wipes, nappies, a new pram, or the latest must-have toy for Christmas, Amazon.co.uk has millions of great value products ready to be delivered directly to your door. What's more, with tailored deals for Amazon Family members, finding the right product at the right price has never been easier. It's clear that Mumsnetters are good at identifying and sharing ways to enhance family life, and as the Amazon Family programme aims to do just that, we hope Mumsnetters will sign up and start enjoying and sharing the benefits."

We're looking for as many UK Mumsnetters as possible to take part in this - it's open to all with at least one child aged 0-3 years, as well as all those who are pregnant.

The product test will involve signing up to a free trial of Amazon Family for three months and adding your feedback to this thread.

If you'd like to take part, please click here to sign up.

Please note that if you're already a member of Amazon Prime, or have had a free trial of Amazon Prime in the past 13 months, you won't be eligible for the free trial of Amazon Family. See more info on this in Amazon's FAQs on the programme.

You will need to provide your card details so that if you want to continue after the free trial you can (but you can cancel at any time - see below on how to do this). You'll also need to provide some information regarding you and your family so that Amazon can personalise the offers they send you.

If you'd like to unsubscribe from Amazon Family at any time, all you need to do is visit 'My Membership' and click on 'Cancel Membership' to opt out. If you'd like to continue with the Amazon Family package after the free trial period, you'll be charged £49 per year via direct debit. For information on the full package offered after the three month free trial please see here.

Once you've had chance to try the package, please come back to this thread and answer the questions below and add other comments you may have. Everyone who answers the 3 questions below on this thread will be entered into a prize draw where one winner will receive a bundle of 20 products from the OXO Tot range including a Sprout Chair (see terms and conditions here).

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?
~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.
~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

Thanks and good luck with the prize draw
MNHQ

maebyfunke Thu 04-Oct-12 11:52:18

I clicked the link and it seems to be free but am worried about being charged so am not prepared to take the risk!

I have phoned my bank and they said nothing has come out so far, maybe just happened with some people then?

Worried it will come out though.

lynniep Thu 04-Oct-12 12:34:32

schrodingers mine didnt come out immediately - took 2 days.

Grot Thu 04-Oct-12 12:55:01

Have signed up to it and will have a look later.

foosty Thu 04-Oct-12 13:28:39

Yep, they charged me too. I had had a free trial in the past but don't think that this was made clear at all, otherwise I would never have signed up to it. Maybe I just missed that particular warning.

Anyway, I hadn't used it yet so have cancelled and hope the money will be refunded very soon. Got a bit of a shock when I checked my account just there. took a couple of days to show.

Shit, I hope nothing comes off!

lynniep Thu 04-Oct-12 14:10:22

I complained to Amazon this morning. I have just got this response - I'm not entirely sure what this means and whether I now no longer have the family thing or not or whether they've just cancelled the prime part of it. No clue. As long as they don't reclaim their £10 discount which I already used, I don't really care:

Hello,

Further to your e-mail, I understand that you have charged for GBP 49.00. Please accept my apologies for all the inconvenience caused. I have checked in your account and found that you have charged GBP 49.00 for Prime Membership. I have cancel the prime member ship for you and have processed the refund of GBP 49.00 on 4 October 2012.

The refund should go through in 2 to 3 business days from the date of request and appear on your next card statement. Please note, this does not include your bank's processing time. You'll see this amount credited on your next statement. If you don't receive a refund after 3 business days, please contact us using the link below and we'll investigate the matter further.

When the refund is completed, we'll send you an e-mail confirming the date, amount and payment details. After receiving this confirmation e-mail, you can view the refund details on the Order Summary in Your Account (http://www.amazon.co.uk/your-account). Completed refunds will appear at the bottom of an individual order summary page.

lynniep Thu 04-Oct-12 14:12:53

it looks like I still have family, but not prime included. so still ok as it looks like I get the 20% discount off shoes and whatever else.

That's all fine and well but what if it's your last £50? confused

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

Yes heaps - I don't drive so I buy practically all of my children's books, toys and equipment from Amazon.

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

Really good but not sure if I'd pay an annual £49 fee. However perhaps it is justified if I were to make even more use of it by buying nappies, wipes and food also from Amazon instead of the supermarkets.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

Not yet, haven't needed to buy anything yet

ILikeToMoveItMoveIt Thu 04-Oct-12 16:18:20

I have sent OtherHelenMN a message about people being charged.

For those of you who were charged, did you follow the link in the OP?

TheOtherHelenMumsnet (MNHQ) Thu 04-Oct-12 16:42:05

Hi all - we're just seeking clarification from Amazon on who the free trial is open to. We'll get back to you as soon as we can.

TheOtherHelenMumsnet (MNHQ) Thu 04-Oct-12 17:00:23

Here is clarification from Amazon's FAQs on the programme. I'll update the OP to make this all a bit clearer:

If you are a Prime member or have had a free trial of Prime within the last 13 months you are not eligible for the free trial for Family. Here is quote from FAQs:

What happens if I join Amazon Family after recently taking part in a free Amazon Prime trial / ending my Amazon Prime membership?
If you have participated in a free Amazon Prime trial or cancelled your Amazon Prime membership, you are not eligible for the three-month free Amazon Prime trial that is part of Amazon Family. However, you can still join Amazon Family and Amazon Prime and receive the following benefits:
GBP 10.00 off your first order over GBP 50.00 in our Baby Store
At least GBP 50.00 worth of exclusive offers every month
A further GBP 25.00 off your first order when you spend GBP 50.00 in our Baby Store as a new Amazon Prime member.

You can still be a member of Amazon Family without Prime, or if you cancel your Prime membership. Here is quote from FAQS:

Will I remain a member of Amazon Family if I don't want to pay to join Amazon Prime?
Yes, you can still be a member of Amazon Family without having an Amazon Prime membership. If you have not enjoyed your free Amazon Prime trial and would prefer not to extend to full membership, simply visit My Membership to opt out. Please note, if you choose to opt out of paid Amazon Prime you will not be eligible to receive an additional GBP 25.00 promotional code to use on your first order when you spend GBP 50.00 in our Baby Store after the free trial period ends.

ILikeToMoveItMoveIt Thu 04-Oct-12 17:11:12

So, to clarify. If you haven't participated in a free trial period previously you won't be charged £49?

GrrrArghZzzz Thu 04-Oct-12 20:16:45

signed up, seems worth a try.

Mnhq if the trial is for three months, how long is the feedback thread open for? I'm using it and have feedback but would like more time to see monthly offers before i comment.

TheOtherHelenMumsnet (MNHQ) Mon 08-Oct-12 08:52:38

ILikeToMoveItMoveIt - yes, if you're not already a Prime member and you haven't had a free trial of it, then you should be eligible. If the screen you're taken to when you click on the link in the OP mentions the trial being free, then it should be ok.

TheDoctorsWife46 - this thread will be open throughout the 3 month trial so no rush!

ILikeToMoveItMoveIt Mon 08-Oct-12 09:00:30

Thank you Helen. I thought that was the case but was a bit baffled by other comments on the thread.

seabuckthorn Mon 08-Oct-12 13:33:17

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?
I buy most of my baby/ toddler related products on Amazon. Everything from Bedguards, Cot Wedges, Buggy accessories, toys, bottles etc.
~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.
I think it is a great idea for people who have young families thus they would benefit from the offers. I often feel the offers are irrelevant but some did look good. I'm a tad confused about the prime membership and now thinking I need to check the bank balance!
I really liked the speedy delivery service, makes such a difference so I know when to stay in and I don't need to worry about missing the postman.
~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?
I'm pretty sure we didn't use any of the offers but the £10 off a £130 shop was very useful. I'm not sure where the £25 comes into it though?
Any one know?

SJ47 Mon 08-Oct-12 14:27:59

The £25 offer....I am an existing Prine member, and gave just joined Family. I read in their FAQs that as I'm a prime member, I would get £25 off my first order of £50+. So I ordered an item if £50+ and only got £10 off. I've currently got an enquiry with Anazon as to why thus is (esp as I checked that I would get this discount before ordering....I've detailed this further up thread)

Anyway, out if nowhere, I have received an email from Amazon to say my account gas been credited with a £25 promo code when i next spend £25. I don't think this is in relation to my o/s enquiry with them, I think it's as a result of joining Family as a Prime member (still with me?!)

I suppose there is a chance that i'll spend £50 with them, esp with Xmas coming up but the whole thing has been a bit confusing and I'm still in a position where I bought something on the premise and promise of £25 off which didn't happen.

To cut a long story short, I'd await the email from them to advise of your £25 promo code.

bigsnugglebunny Tue 09-Oct-12 10:01:43

I was also charged £49, I haven't ever had a free Prime trial - but I've cancelled the Prime membership and am awaiting a refund.

Elkieb Wed 10-Oct-12 13:20:42

I've signed up thanks to mumsnet and happily new car seat is on the way (after a car crash on Saturday so well timed.). I order a fair bit from amazon so very tempted to keep hold of this one. Just trying to work out whether it will pay for itself?
q1, I have used Amazon for lots of baby products over the past year, and think that it is often a lot cheaper. I do miss poking things to see what I really think about them, and won't buy some items as I think you can't see the quality until you've felt it (blankets and clothing for example)
q2, my initial impression of Amazon family is positive. I wander how intuitive it is, and whether the offers and products will grow in line with my DS. He needs weaning products and car seats now, but does Amazon family change as he grows older?
q3, I have used an offer on a car seat that had been reduced by over half and then the £10 voucher made it even better. Thank you smile

TenaciousOne Thu 11-Oct-12 12:43:44

*~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?
~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.
~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this? *

I've bought a few things from Amazon in the past, mainly thermometers and bits like that, although I did buy a pump from Amazon as well.

In theory I quite like Amazon Family, the changing offers is appealing as well as Prime being included in it. The only thing I dislike at the moment is very few of the offers seem applicable to me.

I didn't use any of the exclusive offers as I stated above as they weren't applicable to me at the moment. I saw they were offering a free nappy bin when you buy the cassettes which had I not been using reusables I may have tried it but it still wasn't that appealing.

Firawla Thu 11-Oct-12 22:55:54

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?

yes, we tend to look on amazon for most things whether baby or otherwise cos the prices tend to be better than elsewhere in a lot of cases and its v convenient and i like not paying postage. we always buy nappy cassettes from there as really expensive anywhere else

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.

tbh ive not found it anything particularly special as we dont tend to be in a massive rush for things so not sure i would justify paying for the prime element of it, as im quite happy with the normal free postage.

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?

i haven't used it yet, cos i will wait til i need something rather than looking round what to get just for the sake of using the offer, as i will still end up spending money which i havent got at the moment! but i think we will use the offer to stock up on wipes and nappies which we would have had to buy anyway (the 10 quid off or 25 quid off or whatever it is offer) as that will end up quite a good saving.

B3nnyB0y Fri 12-Oct-12 08:41:17

~ Have you ever shopped on Amazon.co.uk for baby or child-related products before this trial? If so, what items did you tend to buy?
Nope, not needed to

~ What was your overall opinion of Amazon Family? Was there anything in particular you liked or disliked about it? This could be about the service itself or the products on offer.
Love Amazon anyway so helping me save money just makes it better. My only issue is there's no back to shopping button if you go into your basket

~ Did you use any of the exclusive offers? If so, which ones did you find most useful? If you didn't use any of the offers why was this?
Not yet, surprised myself with how prepared I was but no doubt will do in the future

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