got off a flight with them last month, gatwick to toronto, lovely staff. W went economy with a baby and a three year old. flight out was a new aircraft with screens on the back of seats. Return was an older aircraft with drop down screens but it was a night flight so mattered less. Can't comment on Club but economy had great legroom for long haul I thought. Speaking to others in Canada, I don't think they are considered budget over there! Hope that helps.