I wondered if anyone else has had a similar experience. I flew alone with my 15 month old from Manchester to Sydney. At Dubai we were denied boarding for our onwards flight to Sydney. I was left with a distraught child and a long wait at a transfer desk before being sent to a dirty hotel with no water. Emirates will not even discuss this complaint with me! Please let me know if anything similar has happened to you. In the meantime here's a poem about the experience! My little emirates rap.
I wrote this Emirates rhyme To help you save some time To help you make a choice And give us mums a voice
Emirates think it's fair if they resell your chair They get more for your seat, but wait here comes the treat...
When you get to Dubai For your Sydney onwards fly They'll refuse to let you board Your pleas will be ignored
Instead you'll get to queue For hours, quite a few Waiting to be told what delights they have to hold They promise you a bed to rest your weary head, but first another wait as the transfer bus is late
You get to the hotel, which is grotty and has a smell No water or any food unless your in the mood to finish off the scraps left by the last unlucky chaps No cot for your bubba therefore no rest for mother, no opportunity to shower or even sleep for an hour because straight away it's time to up and rise and shine. Back to Dubai to see if they'll let you fly
Emirates shame on you Have you not got a clue? Do you really not care, it just makes me despair! My pleas are just ignored But I have time and am bored So wanted to let other families know the horrid tale of woe. If you can make a choice, to make them hear our voice then choose not to fly with these cowboys of the sky!
From what I can now see, this hasn't happened just to me, our friends at emirates like to bump... It helps their profits jump. It's a regular thing they do to people just like you. They really just don't care what they make us bare
Please 'like' my tale of woe and help tell emirates where to go!
Thanks bunmaker and bedhanger. I've submitted a claim to The Civil Aviation Authority. The Guardian contacted them and they have already indicated that my claim should be successful. The Guardian said they've had a huge response to the article and they are following up the article this Saturday.
That's brilliant news. OH travels with Emirates quite frequently and now has a silver loyalty card. I told him about your experience and he thought it was appalling as well. I warned him about the short changeover time in Dubai because he changes flights there.