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M review of the playzone here, please do not remove, you are welcome to contact me with any questions:
Awful, dangerous, please avoid if you love your child. We visited this place. When we arrived, there were no staff on the reception at the door which could be opened without locks or anything. The place was full of older children (It was a week day during the day, there was no holiday on), the kids were running wild, it was noisy, there were no seats, 4 kids walked past me wailing in the first half an hour, they had been hit, knocked over and otherwise damaged by other kids. Staff, we saw a few of, but i wandered out and back freely a couple of times out of the main door, nobody on reception, the doors unsecured. Food: 1 cherry tomato, a small spoonful of lettuce and one baked potato which had been stuck in the micro and nuked for a few mins, no nice bakes skin, small spoonful of tuna mayo, very small adult portion, kids food looked wholesome thought, apart from the bit of cake which was added. The place was overrun with big and small kids, too many to know who was where and when, there was no control, we left after half an hour and persuaded a couple with small child not to go in at the car park outside, instead we advised to go to the well run play centre near Forres, which is also new.
I value my kids lifes, I would never ever step foot into this place again, if the kids dont get their head stamped on by another wild kid in this overfilled underfed zoo, then there is a chance your kid can be nicked what with no security whatsoever at the door!
What a shame you've had shuch a bad experience, Invernessian. I've been twice and have thought it to be a great place.
Can I ask which day you went? I was there last Thursday when some of the inverness schools were closed as they were polling stations for the euro elections and although I went early, as time went on it got really busy with alot of older kids running about. I was glad it was time for us to leave then anyway. I know some schools were also closed on the Friday.
The food has been excellent when I've been. Perhaps the day you were there they were a bit overwhelmed with the numbers, as they are a new business and have a sign up apologising in advance for any teething problems which may occur while they are getting established.
I must admit, softplays are the type of place that I try to time very carefylly when I go - I have a 3yo and a 5yo and avoid these places in the summer holidays and weekends.
As for the front door being unmanned - I find that very strange as any time I have been there it is never unmanned.
Hi Net Mums I am Denise the Owner of Playzone. I must apologise for the bad experience you had Invernessian. The only day that there was older children in prior to 3pm was on Thursday (polling day). The rest of the time it is normally toddlers. We designed this playframe to enable parents to walk round it when SUPERVISING their childrens play but bear in mind that is what they are - children, they run, they get excited and inevitably they will bang in to each other, that is why we always have a qualified first aider on duty and ice packs behind reception. There has now been a high reach handle fitted to the exit so that children cannot run out and our other exits are alarmed. I am surprised about the food as we have had lots of comments about the reasonable price and quality so much so that there are many parents who have returned for lunch without their children. We are a new facility and I am sure we are only so busy because it is still a big novelty. Our playframe is registered for 120 children but I have deliberately only supplied seating for 60 adults, this ensures that we will never be at capacity as I believe it may well be too much for the children. We take all comments seriously and I am very disappointed that you have had such a negative experience. I personally am always available and in fact, usually cover reception and cannot understand that there was no-one there when you arrived. Your comments have been noted and once again I apologise. Mums net meeting on Wed, Make yourself known to me it will be nice to meet you.
Hi again invernessian just looked at the thread you had joined by accident and noticed that you referred to it as the Fun Zone at Westhill. Tried to contact you but note that you do not wish to receive messages from anyone. Glad Rach, Flier and FM are coming tomorrow and look forward to your suggestions on what we can do for net mums
Hi Girls Lovely to see you and your little ones today! My 2 were exhausted and slept for 2 hours!!! and I had a lovely time doing the ironing! Denise - good to meet you too and I thought your play centre was superb just what the kids of Inverness need for the rainy days! The Cafe also gets a thumbs up from me the cake was excellent and I have vast cake experinece!!!! and the kids picky lunch was fab All in all a lovely morning until DS bit DD in Tesco on the way home!!!!! LOL ( I was pushing my luck they were very tired!)