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Anyone else left their tax credit renewal this late ?

(35 Posts)
heronsfly Tue 30-Jul-13 14:03:59

I know I should have done it earlier blush, and I know the switchboard is jammed, but I am holding for ages listening to instructions before they tell me they cant help at this time,anyone else trying to get through ?

ImNotBloody14 Tue 30-Jul-13 14:06:26

Can you post back your renewal?

heronsfly Tue 30-Jul-13 14:08:01

Too late, has to be done by tomorrow, next year i will be more efficient grin

LynetteScavo Tue 30-Jul-13 14:08:19

It took me 20 mins of holding.

You can post your renewal, but it needed to be in by today.

5madthings Tue 30-Jul-13 14:10:18

i did or rather dp did as i always do it but he said he would do it this year and then he buggered off camping with work so i had to do it. tool me an hour yrsterday consistently pressing redial and yes liatening to all the messages and pressing two for such and such and one for such and such to then get the recorded 'we are too busy please phone back later' was exasperating!!

and whats with the 'did your renewal form come in a brown or white envelope' question?!!

5madthings Tue 30-Jul-13 14:11:27

tomorrow is the deadline so too late to post.

and yes i ended up on hold for twenty mins. how much does it cost to phone tax credits?..

JaquelineHyde Tue 30-Jul-13 14:12:18

There used to be a different number you could ring that would skip all of the queue stuff but I can't remember what it was. Maybe Google will know...

heronsfly Tue 30-Jul-13 14:14:44

Glad I'm not alone, and thats exactly whats bugging me Smad, I could understand if they said ring back later at the start of the call, but not ten mins into it, must be costing a fortune.

JaquelineHyde Tue 30-Jul-13 14:19:42

My Mum has been trying to get through for days now so that she can start a claim for a child she has just adopted, but because of all of you unorganised sods she can't get through at all!

Sycamoretrees Tue 30-Jul-13 15:58:37

I'm having the same problem, has anyone actually managed to get through today?!

heronsfly Tue 30-Jul-13 16:08:38

I've been trying since 10 am, the only time I actually got to the passing to an advisor bit, they cut me off.

Sycamoretrees Tue 30-Jul-13 16:34:44

Just got through!! It was worth continuing to call.

In case anyone else is in the same boat this is my experience:

I called on 028 9053 8192 instead of the 0345 number as it was cheaper.

Most of the time I got a message saying they couldn't help

About once in every 4 attempts I got to listen to the 3 minutes of information about tax credits and then told they were too busy and to call later.

After about a hundred calls I struck lucky and was allowed to join the "on hold" queue, 20 minutes of music later and they answered. Other than the man sounding very tired he was great, and I got my renewal sorted. Phew!

Hope you get through soon.

frissonpink Tue 30-Jul-13 16:38:22

I'm just panicking that they didn't receive the renewal in the post!

I"m guessing I will only know, if the payments stop confused

heronsfly Tue 30-Jul-13 16:49:16

Fingers crossed for me please, I am finally in the ''on hold'' queue.

heronsfly Tue 30-Jul-13 17:02:37

Mines done, grin,
Sorry Jaqueline I shall try and be a model of organization next year .

My letter says if nothing has changed I don't need to do anything but the tv ads say otherwise. Now I'm confused.

5madthings Tue 30-Jul-13 17:35:31

when did you get that letter lyra? and have you had a renewal pack through, should have come may/june time.

ProtegeMoi Tue 30-Jul-13 17:42:54

I just got a letter as well saying I don't need to do anything unless anything has changed.

I thought that was standard if you claim income support etc.

Yep, came months ago and I looked at it yesterday and it says in bold that I don't have to do anything unless there's been a change in circumstances. I'm now suspicious and I think I'll call to check just in case. Which means doing it tomorrow on deadline day. That'll be fun!

Oh <insert huge long string of swear words>

I need to find my letter let alone ring them....

It took me 3 days and 30 minutes of holding before I got thorough. shock I have done it though so worth doing. The phone lines are open until 10pm tomorrow incase anyone wasn't aware.

5madthings Tue 30-Jul-13 17:53:19

i dont know about income support etc so maybe it is different then.

do.you remember if yours came in a brown or white.envelope? mine was white i think. but someone else said something about it not neeeding remewing if it came in a brown envelope?!! no idea!!

i would ring to be on the safe side tbh as otherwise they stop your claim. also if you dont get the info to them in time and they stop your claim do you then have to do a new claim? ie start the process again? not sure how it works.

i normally phone as soon as we get dps p60 but he said he would do it this year and then forgot so i had to do it. hence calling yesterday.

Brown envelope.

PatsysPyjamas Tue 30-Jul-13 18:05:06

I know I should have done it earlier, but that system where you wait 5 minutes until it says it's putting you through then hangs up.... argh!!

Buswanker Tue 30-Jul-13 18:07:18

So what does the brown envelope or white envelope mean? A mysterious government code maybe?

ProtegeMoi Tue 30-Jul-13 18:10:35

Mine was brown and said renewal notice.

Same as Lyra bold letters saying do nothing.

VianneFox Tue 30-Jul-13 18:11:24

I have left it this late as well, had so much on my mind but luckily I'm free tomorrow so will just have to keep trying!

What happens if you don't have the exact amount of income to tell them from previous tax year- can you give an estimate at all?

LynetteScavo Tue 30-Jul-13 18:24:32

My envelope was white.

How come the government don't automatically know how much we've all earned from our tax payments?

Well....3 calls later and I'm in the queue.

Their on hold music and little lady that assures me I will be dealt with soon is painfully crackly and quiet. The menu lady was ok tho.

The gocernment doesn't necessarily know though because not all tax is paid through PAYE and in that case tax returns don't have to be submitted until next jan which would be too late to sort out overpayments etc.

PatsysPyjamas Tue 30-Jul-13 18:34:22

FOR THE LOVE OF GOD WHY CAN YOU NOT COMPLETE THIS ONLINE? I have now done the 3.5 min wait at least 8 times only to be hung up on.

PatsysPyjamas Tue 30-Jul-13 18:37:01

Anyone know what will happen if I send the form first class tomorrow? It won't arrive on 31st but 2ill be post-marked 31st...

Im 19 mins in. Phone is on speaker phone.

I am about to scoff my tea

PatsysPyjamas Tue 30-Jul-13 18:40:13

I am envious Edwina!

DragonsAreReal Tue 30-Jul-13 18:41:19

I can't get through, have been trying since yesterday, posted it this evening and will try again early tomorrow morning and again when I'm home from work. Don't think the posted one will get through in time for tomorrow though.

smokinaces Tue 30-Jul-13 18:45:47

I'm not allowed to renew on the phone :-/

When I was married and claiming a token £20 a week it was fine, automatic renewal, nothing needed doing.

Then as a single parent claiming wtc and ctc and disabled element and I am catagorically not allowed to renew by phone, I have to fill in my paperwork and post it.

And then inevitably get investigated again

And passed again

Four bloody years the long winded way.

At least I dont have to worry about the phone lines I guess!!

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