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If Ocado dropped a glass bottle of oil on your kitchen floor...

(127 Posts)
JivinMissDaisy Fri 17-May-13 13:37:46

.. what would you expect by way of apology or compensation?

Mr Ocado accidentally (poor chap, not his fault..) dropped a large glass bottle of oil all over my tiled kitchen floor.

It took an initial 30+ mins to pick up the glass, soak up the worst of the mess with 6 bathroom towels, then mop it all with liquid floor cleaner. A couple of sweeps to check for remaining glass. Then all the towels had to be cleaned in the machine of course as they were dripping in oil. A week later, and another mop from our brilliant cleaner, you can still see a very fine film of oil in parts.

Well anyway, Ocado have offered me £7. Does that seem reasonable...?

Kormachameleon Fri 17-May-13 13:39:44

Fgs it was an accident

You demonstrate perfectly one of this biggest problems our society faces

Why do we always have to blame someone and expect compensation ?

Accidents happen. It could just have easily have been you that dropped it -- had you done your own shopping--

happyAvocado Fri 17-May-13 13:40:14

OT - ask your cleaner to use boiling hot water + washing up powder/liquid in a bucket (a tbsp will do) - film will disappear

jazzandh Fri 17-May-13 13:40:26

Did they offer or did you press them for it? I would think the cost of the oil and a bottle of wine (or the equivalent) .....especially if it was an accident and not the driver just lumping stuff about.

What Korma said.

Oh and an additional hmm

Message withdrawn at poster's request.

JivinMissDaisy Fri 17-May-13 13:42:13

The driver was rushing and had picked up too many bags. It wasnt a simple case of the bag breaking, or anything like that. Ocado charge around £100 to deliver the food - I think its reasonable to expect that they will do it without causing a mess?

Same as them ^^ plus a hmm !

jazzandh Fri 17-May-13 13:42:48

I agree with Korma as well, I wouldn't demand compensation - but would have thought that would offer anyway as it was a glass bottle etc?

That's a steep delivery charge!

Kormachameleon Fri 17-May-13 13:44:00

It
Was
An
Accident

They also don't charge £10 pounds to deliver

Are they delivering by private plane ?

Kormachameleon Fri 17-May-13 13:44:27

£100

£100 to deliver? Bloody hell.

A replacement bottle of oil and an apology (at the time) is what I would expect. No more.

Message withdrawn at poster's request.

ZolaBuddleia Fri 17-May-13 13:44:59

£100 to deliver the food? Where do you live?!

fubbsy Fri 17-May-13 13:45:00

Ocado charge around £100 to deliver the food ? hmm Really?

MousyMouse Fri 17-May-13 13:45:32

I would expect compensation from the company towards the cleaning costs.
a cleaner would be about 10£ per hour. so that + refund for the damaged article.
this is what their insurance is for

This is why so many companies don't advise the drivers to go past the doorstep.

JivinMissDaisy Fri 17-May-13 13:47:45

Sorry, yes I meant £100 - but for the year! Not each delivery...

jazzandh Fri 17-May-13 13:48:51

Well bearing in mind you could have a delivery per day for that (I have a pass too) it's a pretty good rate imo!

MonstersDontCry Fri 17-May-13 13:50:37

Fgs. Accept the £7 and be grateful. hmm

Nagoo Fri 17-May-13 13:51:04

I dropped a bottle of wine in Tesco. They let me have another one. They didn't try to extract the cost of clean-up out of me.

ShatnersBassoon Fri 17-May-13 13:53:21

How much would you give a supermarket if you dropped a bottle of oil in the aisle? That's how much you should expect from Ocado.

jazzandh Fri 17-May-13 13:53:53

I also think for a company that has very good customer service (again imo) and never quibbles over refunds etc.....it can be swings and roundabouts.

If they were the sort of shop/delivery service that were late, had rubbish substitutions had poor customer relations - the that may influence how I treated them with a complaint!

fluffymindy Fri 17-May-13 13:53:59

It was an accident, have you not a lot to think about because you are really over-egging this.

OP I know you didn't post in AIBU but.... YABU! I wouldn't have expected anything and would have been pleased and a bit embarrassed about the £7 to be honest.

Use Pampers vipes, or huggies, that should deal with the grease.

LegoAcupuncture Fri 17-May-13 13:55:41

Really? What would you like from them exactly?

plantsitter Fri 17-May-13 13:56:22

I think it would be better customer relations to send flowers and a new bottle of oil. But I would expect them to spend about a tenner on it.

ClaraDeLaNoche Fri 17-May-13 13:56:38

It doesn't matter whether it was intentional or not. You are entitled to be put in the position you would have been in had they not dropped the bottle. It's only on MN you get this "I hate compensation culture" about absolutely everything. I would say to them that you're disappointed given the time spent on cleaning up and hope for a wee £10 voucher on top. You might not get it though but you can always ask.

jazzandh Fri 17-May-13 13:56:56

They give me a bottle of wine on my anniversary of first shopping with them grin .......

RedPencils Fri 17-May-13 13:57:34

They bring the shopping into your house?

Tesco man once dropped a case of beer on the step. One bottle smashed the rest were OK. He let me have the rest for free. I thought I was quids in.

£7 and an apology seems adequate.

Mintyy Fri 17-May-13 13:58:02

Hmm. I feel for you! did the driver help with the clean up?

I don't think money could really compensate.

OwlLady Fri 17-May-13 13:58:35

I think people like you will be the reason that delivery men will stop entering the house to put goods in the kitchen and that will be a great shame to those who are elderly, infirm or disabled that need that service.

I always let them leave it at the door

SirChenjin Fri 17-May-13 14:00:46

One million dollars

<joke - nothing of course, it was an accident, not an on purpose>

HousewifeFromHeaven Fri 17-May-13 14:05:26

What more horrors will we be subjected to now that Ocado are in cahoots with <and I can barely bring myself to type the word> Morrisons I don't think I can stand it.

PeterParkerSays Fri 17-May-13 14:05:56

I'd be more worried that the driver might have been injured by the broken glass.

If your brilliant cleaner can't get oil off your kitchen floor, use boiling hot water with washing up liquid in, and have a go yourself.

Were you planning on billing Ocado for your cleaner's time as well?

schobe Fri 17-May-13 14:13:06

I don't get the slagging OP is receiving here. When you buy goods or services from a company you don't expect to be left out of pocket or having to work for x number of hours doing a clean up. I don't think she means compensation for being upset or distressed, just something to redress the balance given the inconvenience and expense incurred for her. I would not fancy cleaning up a large amount of oil.

Yes, accidents happen, but this is why businesses have to take out insurance when they start up. Nobody is asking for the delivery person to be sacked or given a hard time and neither should they be. If their bosses do this, then this is their mishandling of staff not the customer's fault.

It's people who will just meekly swallow anything from companies they are using that contribute to a piss poor customer service culture in this country.

I'm not supporting ridiculous claims for compensation or threats to sue at every opportunity. But there is a middle ground that is to do with providing good customer service.

schobe Fri 17-May-13 14:14:07

And £7 doesn't sound enough to me in terms of time and inconvenience.

What would people say if it had been spilt on carpet?

OrWellyAnn Fri 17-May-13 14:17:07

Agree with first poster.

Also 'What would people say if it had been spilt on carpet?' to this i would say 'wtf have you got carpet in your kitchen?' surely you'd have to be crazy??

schobe Fri 17-May-13 14:17:56

LOL at carpet in kitchen. No but what if it was in the hallway or summat.

ShadeofViolet Fri 17-May-13 14:18:53

You should have asked this question on the MSE forum. You would have got much better responses as its full of the kind of grabby people you seem to be OP.

PeterParkerSays Fri 17-May-13 14:20:19

Schobe, then it would have been a different discussion. Likewise if the bottle had cracked tiles when it was dropped, but it didn't.

Something's dropped and breaks and spills, so you clean it up. End of, certainly for me, if no other factors, damage etc come into play.

jazzandh Fri 17-May-13 14:21:48

but it wasn't....

If it had of been, I would expect that the company's response would have been different, as professional cleaning would have been required.

We are talking about mopping up a kitchen floor. Just like we all have to do when we spill things in the normal course of our daily lives.

If the clean-up needed some professional assistance in some way, if the customer had some physical impediment for example, then that would have been billed for.

ClaraDeLaNoche Fri 17-May-13 14:21:59

We had a carpet in our kitchen in our student flat, it was putrid.

You're not grabby OP. Don't listen to the blah blah.

SgtTJCalhoun Fri 17-May-13 14:23:45

I agree with schobe. The OP contributed to Waitrose's vast profits when she shopped there, it's not like they delivered out of the goodness of their heart. I am failing to feel much in the way of sympathy for them having to compensate the OP for having to clean up large quantities of glass and oil, which in anyone's book is a balls ache of a job.

MrsSpagBol Fri 17-May-13 14:24:44

Have your husband / children / other family members / friends every spilt anything on your kitchen floor? Did you bill them?!

hmm

MrsSpagBol Fri 17-May-13 14:24:55

*ever spilt

schobe Fri 17-May-13 14:26:31

I'd deffo expect a bigger voucher than £7.

<Looks in mirror, sees grabby person>

For the love of god what have I become??? Is that really so odd?

ClaraDeLaNoche Fri 17-May-13 14:27:08

Waitrose is not friends with the OP? And presumably she doesn't make a contract with her friends to carry out tasks for her and expect remuneration for fulfilling these tasks without a balls up?

If my husband/children/family made a huge mess I would expect them to clear it up. Ocado didn't clear their mess up so I don't think it's unreasonable to expect to pay their customer for the bother of doing it themselves.

SgtTJCalhoun Fri 17-May-13 14:29:18

Let's hold Grabby Hands together schobe grin.

ShatnersBassoon Fri 17-May-13 14:29:38

I think it's a bit grabby to want compensation for an accident that didn't cause any real harm. All the what-ifs aren't pertinent in helping the OP decide if their offer of £7 is fair.

I have to ask OP - why did you use six bath towels to mop up a litre or so of oil? Wouldn't something like a couple of kitchen rolls, J-cloths, dishcloths have been cheaper, more sensible and easier to deal with?

My DD spilt paint on the sofa. It now has a throw on it. Should I bill her? She didn't offer compensation, other than I'm sorry but she did help with the clean up.

MousyMouse Fri 17-May-13 14:32:21

shatner clearly has never mopped up more than a couple of drops of oil.
I have, and it is a pain in the ass. and no, a bit of kitchen roll doesn't do!

SgtTJCalhoun Fri 17-May-13 14:33:27

How is that the same? Did you PAY your daughter to provide a particular service that you expected to go smoothly and to ease your life?

schobe Fri 17-May-13 14:33:29

<holds hands> kumbaya my lord, kumbaya

oh lo-ord, show me the money

SgtTJCalhoun Fri 17-May-13 14:35:08

grin

itsonlysubterfuge Fri 17-May-13 14:36:59

A large company like Ocado can easily handle the cost of replacing oil, etc. It's all about their image. They compensate you so you continue to shop there, as they will make more money that way. I don't understand why it's such a big deal? If I dropped a botle of wine in Tesco vs. a private wine store I would be willing to pay for the bottle of wine I dropped in the private place, but not Tesco. That's just my opinion though.

Steffanoid Fri 17-May-13 14:37:17

as it's been mentioned before this is why they as a favour will take stuff into your kitchen it's then being polite, it's their usual policy to take things to your door and thats it, it could quite have easily been you to make the same mistake OP, as pp have mentioned it can be cleaned off your floor, there's no damage and it was an accident. I would only expect for the bottle to be replaced or me not be billed for it, these things happen, we are after all only human.

ShatnersBassoon Fri 17-May-13 14:37:38

"shatner clearly has never mopped up more than a couple of drops of oil.
I have, and it is a pain in the ass. and no, a bit of kitchen roll doesn't do!"

I said a couple of kitchen rolls, so 100+ sheets. I have mopped up about half a litre of oil using kitchen paper. I dropped an open plastic bottle of oil and about half of it chugged out. The residue came away easily with soda crystals and a mop. I wouldn't have thrown three bath towels at it.

zzzzz Fri 17-May-13 14:41:13

I too am shock and a bit hmm at using 6 bath towel to mop up a bottle of oil. It's the sort of thing a 13 year old boy would do.

Maybe it was a 30 L "bottle", and op run a fry up from her kitchen?

ShatnersBassoon Fri 17-May-13 14:46:38

Yes, I suppose it could have been oil on a catering scale, but op would have mentioned if it had been an unusually large volume of oil. Still, I'd throw a dozen kitchen rolls and crappy kitchen cloths at it before I threw my lovely, fluffy Primark bath towels at an oil slick.

FruitSaladIsNotPudding Fri 17-May-13 14:48:06

(Tangent) Anyone remember kitchen carpet tiles? Popular in the 80s/90s I believe. We had them in a delightful shade of avocado green. They were rank in every way.

Op, it was an accident, I think you should wash your floor and move on.

notso Fri 17-May-13 14:48:55

OP have you never heard of Plenty, I believe it's the stronger soaker up-er.

Oil is a PITA to clean up but buy the sound of your post you are expecting compensation to cover the cost of your time, the use of the washing machine and goodness knows what else.

I would have imagined Ocado might have given a little something extra as I thought they would have had good customer service but I wouldn't believe I was entitled to anything other than a replacement bottle of oil.

zzzzz Fri 17-May-13 14:50:43

I would kill anyone who used my towels to mop up oil from a floor.

The whole greasey thing is disgusting, but so is the kitchen floor. Minging.

JivinMissDaisy Fri 17-May-13 14:50:58

Sorry - isnt this forum supposed to be civil? Im talking about a corporation - not an individual.

Alwayscheerful Fri 17-May-13 14:52:26

I have a deep fat fryer, I had just filled it with new oil, I rarely use it so decided to store it in the garage, it slipped from my fingers. It tools me weeks to clean up, it was a nightmare but an accident.

I would accept the £7 it was an accident.

WouldBeHarrietVane Fri 17-May-13 14:53:23

I think the amount offered is fine

KansasCityOctopus Fri 17-May-13 14:54:13

Message withdrawn at poster's request.

MrsBungle Fri 17-May-13 14:56:08

I'd expect to be refunded the cost of the oil. It must have been the biggest ever bottle of oil to need 6 bath towels to mop it up!

Our ocado man has never brought the stuff into the house, I take it at the door.

I'm interested to know, op, what compensation would suit you?

maillotjaune Fri 17-May-13 15:03:45

I'm surprised they didn't offer you a voucher, but it was an accident and I am more surprised at the number if towels. I'd have used kitchen roll and asked them to replace that and the oil for free.

I haven't asked for compensation for all the wet, muddy footprints they have left over the years. They apologise at least which is more than the DSs dosmile

georgedawes Fri 17-May-13 15:13:03

Everyone is being civil, you just don't like what they're saying!

WipsGlitter Fri 17-May-13 15:14:52

happydies that generally work on greasy floors.

flanbase Fri 17-May-13 15:18:36

they should have given your shopping for free and paid for the clean up. It was an accident but this doesn't mean they can't make a nice gesture to you as a good customer

CashmereHoodlum Fri 17-May-13 15:19:30

How do you get them to bring the stuff into your kitchen? I've tried all the supermarket delivery services and they never come past my doorstep. Next door (identical house) has them deliver into the kitchen too. I must be giving off axe-murderer vibes as they all dump the plastic boxes on the doorstep and run off to hide in the van until I have unloaded everything.

At least I don't have trouble with them smashing bottles of oil on my floor.

flanbase Fri 17-May-13 15:19:41

It would have a made a huge mess on the floor and a total hassle for you

TSSDNCOP Fri 17-May-13 15:28:29

Cash trades men's entrance wink

I agree with the very first poster. Accidents happen.

Out of curiosity what exactly were you expecting other than the vague hope that MN would agree with you so you could e-mail the thread to Ocado customer service on Monday?

bruffin Fri 17-May-13 15:44:11

Next time pour flour on it and then you can sweep it up. It makes it so much easier to clear up.

If it was the sort of accident that could have happened to anyone, I'd have expected an "oops!" and an offer to replace the oil.

If genuinely because of Ocado man being silly about how much he could carry, I'd have expected "oops!" and I'd have really wanted him to replace the oil.

I wouldn't expect £7 in addition. Or more than £7 or less than £7. Shit happens.

RedPencils Fri 17-May-13 15:53:00

'Paid for the clean up'
An extra load of washing and a bit of extra mopping. £7 adequately covers that.

flanbase Fri 17-May-13 15:57:30

sure redpencils - the company should refund any loss to the customer compensate for the hassle. It depends on the kitchen tiles as stone would be really difficult to clean it all off from where as something like lino would be easy

flanbase Fri 17-May-13 15:58:29

also floorboards would be difficult to clean if unsealed and not filled between the gaps

notso Fri 17-May-13 15:59:06

They never come in here either cashmere although I think that's because DS2 then 18 month old merrily egged one of the drivers while I was unloading one of the boxes, and he spread the word!

OP what would you have been happy with out of interest?

Wait rise compensated me for new skirt and cardigan as was ruined when bleach spilt from cap that was not properly screwed on. I can't for the life of me understand why you would expect more than a replacement bottle of oil to be honest.

Why have some people said cost of cleaning the towels? Seriously do you have a laundry service who sends you a bill itemised? I mean how much can a few towels cost to bung in the machine???

Ocado refund me half the monthly delivery cost (so £5 or so) just for being half an hour late without warning me (which has only happened once (and they've only been late with warning me about twice)) even though it didn't really inconvenience me at all. So on that basis £7 for breaking a glass bottle and making you spend considerable time clearing it up does seem a bit stingy just in comparison. But at the same time it's more than I suspect you'd get from many of the other delivery companies.

I mean how much can a few towels cost to bung in the machine???

Electricity costs are typically about 15p a load (plus another 50p-ish for drying if you tumble dry as well). Brand name detergent about 30p a load, plus fabric conditioner if you use it about 10p a load.

So one load washed with detergent and conditioner then tumble-dried could come to around £1.05. Not sure on size of towels so whether there would be one or two loads in this case.

I'd expect them to not charge for the oil and throw in a bottle of wine or a fiver for the inconvenience. A tenner would be nice though. 7 quid is a bit random. In terms of the person hours it actually takes to clear up something like this - 15 mins? 30 mins? then it's a reasonable hourly rate

MrsDoomsPatterson Fri 17-May-13 16:33:23

I'd want a new house.

TSSDNCOP Fri 17-May-13 16:37:17

Ocado probably can't even imagine why anyone in their sane mind would have used towels to clean it up? Surely you chuck flour over oil then scrape up the solid mess.

So I'd compensate for a bag of flour and new bottle of oil.

propertyNIGHTmareBEFOREXMAS Fri 17-May-13 16:39:00

Agree you are being greedy. It was an accident.

SoupDragon Fri 17-May-13 16:43:47

Welcome to MN, OP.

ShatnersBassoon Fri 17-May-13 16:44:56

I really need to know why bath towels were used to mop up the mess. Come on op, come back and explain the towels, and also give us a rough idea of what compensation you're hoping for.

I'm not sure it would warrant compensation but it wouldn't have killed ocado to send a bouquet of flowers to apologise and keep the customer happy. Oil mess is a bugger to clean up. I hate this compensation culture but I like good customer service.

MrsDoomsPatterson Fri 17-May-13 16:47:33

What happened, I'm guessing here, is the oil was 7 quid, the driver refunded that & drove off because it had been cleared up. He didn't say anything back at base, you didn't ring them to ask for more compo (where there's blame, there's a claim, don't forget) & this is where things have stalled.

You must ring them & demand more. Tell them you know your rights.

Hope that helps.

Ashoething Fri 17-May-13 16:53:25

PMSL at "isn't this forum supposed to be civil?"-quote of the week surely? You have been offered compensation op-your floor is fine.Move on and perhaps shop with Asda in future?

flanbase Fri 17-May-13 16:54:21

It does come down to customer expectations and what is acceptable. To me having oil all over the kitchen floor would be a significant hassle and would take effort to clean. I'd expect the company to recognise that fact.

OwlLady Fri 17-May-13 16:55:57

i would buy fillipo bereo, it comes in plastic bottles

JenaiMorris Fri 17-May-13 16:56:14

£7 seems a little tight.

A bottle of oil all over the floor, plus glass, would take bloody ages to clean up. And I bet it got everywhere - I can see the need for towels.

£30 as a gesture of goodwill would seem reasonable, assuming your floor isn't actually damaged.

It doesn't matter that it was an accident. Back when I worked in hospitality, if someone had something tipped on them by a member of staff (accidentally!) they'd be compensated for the cost of cleaning and have been given at least a bottle of wine. I don't think this is much different.

OwlLady Fri 17-May-13 16:57:28

maybe they had to use a prime number under 11

OrlaKiely Fri 17-May-13 16:58:56

I think a tenner would have covered it.

notso Fri 17-May-13 16:58:57

Yes shatners why the towels and I would also like to know why you waited a week for your cleaner to mop it again after the initial clean up.

BTW sugar soap is good for removing oil if your floor can take it.

Owl, I started buying fillipo after I had dropped a glass bottle on the floor, but then left if too near the hob and the bloody thing melted shock angry grin back to the glass.

Op have you contacted Ocado? I had to contact them once and they were really good and sorted the problem straight away, and some vouchers if I remember rightly.

LEMisdisappointed Fri 17-May-13 17:00:00

You have to pay £100 a year??? WTF???

Oh and it was an accident, get over yourself!

Four pints of milk leaked all over my ocado shop and soaked into my chicken under the plastic.

I spent 15 mins ages cleaning up and got refunded my soggy smoothies and chicken and I got a £5 voucher. Which I completely failed to realise had a use by date so never got the chance to cash in.

Not sure if my fascinating ocado story helps you OP. might remind you to use your voucher at least.

LEM, you can opt to pay £11 a month flat rate and then there are no further delivery charges however many orders you make. If you're having a delivery weekly it works out significantly cheaper than paying per delivery.

I don't think any of the supermarkets offer free delivery, do they?

LEMisdisappointed Fri 17-May-13 17:41:33

iceland do grin although if you factor in that most supermarkets are significantly cheaper than ocado then it would cancel it out. I see it would be cheaper but its a bit cynical as it garuntees that you shop with thiem in order to receive your monies worth.

LittleBearPad Fri 17-May-13 17:43:04

A tenner would be ample. Accidents happen and nothing's permanently ruined.

yousankmybattleship Fri 17-May-13 17:58:07

£7 seems entirely reasonable to me. And you've now learned how to clean up and oily spill. Win win I'd say.

Ocado also price-match against Tesco and send you a voucher if they aren't cheaper. And they actually deliver all of my food, almost always with no substitutions, which hasn't been my experience with the competition (I entirely accept that this varies by area).

MirandaWest Fri 17-May-13 18:05:50

Was £7 the cost of the oil? I agree you should have been refunded that.

Scruffey Fri 17-May-13 18:12:41

I think you should have been given a replacement bottle of oil and a £20 voucher. I think it was quite a big inconvenience to clear that up as it was oily.

amigababy Fri 17-May-13 18:50:56

when M&S "forgot " my pre ordered birthday party food, they hastily made up the order with whatever they could find in store. It wasn't actually so far away from what I ordered, they gave me it for free, value about £100,and a free bottle of champagne

smile

that's really good customer service.

JenaiMorris Fri 17-May-13 19:16:24

Gawd some of you lot are saps. Going back to my previous post, if the waiter had accidentally dribbled jus on your dry clean jacket in a naice restaurant, what would you expect the response to be?

£1 to cover the cost of the lost sauce and another £1 towards the dry cleaning because you'd have had to have got your jacket cleaned at some point anyway?

Tolliver Waitrose do free delivery if you spend a minimum of £50. But less than £2 a week for unlimited deliveries from Ocado seems like a good deal, yes.

OrlaKiely Fri 17-May-13 19:17:30

I'm using Filippo Berio right now and it's in a big glass bottle.

JenaiMorris Fri 17-May-13 19:22:44

Old stock, Orla <shakes head>

susiedaisy Fri 17-May-13 19:24:39

I think free shopping for life sounds fair!grin

bruffin Fri 17-May-13 19:27:38

Ocado Smart pass is £6.99 a month and it was free for the first 6 months

Filippo Berio also do a tin.

ImTooHecsyForYourParty Fri 17-May-13 19:33:12

I'd expect a sorry, a hand cleaning it up and a replacement bottle of oil

OrlaKiely Fri 17-May-13 19:48:21

blush I don't cook much!

yousankmybattleship Fri 17-May-13 20:14:52

Maybe you should swich to lard. Can't spill that.

NJE Mon 20-May-13 22:00:32

Accidents happen. I once dropped a super expensive coffee brewer in a store and I didn't have to pay for it.

NJE makes me think of my daddy who once told me that the little signs in antique shops were a load of nonsense - you know the ones that say "Lovely to look at, delightful to hold, but if you break me consider me sold." When I was small I used to turn them over or tuck them in, I was so offended by antique shop owners bullying the general public into paying for accidental breakages blush.

FayeKorgasm Tue 21-May-13 17:49:36

Seriously OP. get a grip.

Ocado delivered a birthday cake to me the other day. It hadnt been packed well and was slightly damaged. The driver pointed this out to me, but with some well placed candles and a bit of fiddling it was fine. I didn't ask for a refund. It is life!

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