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Money in my account that isn't mine

(5 Posts)

I bank with one of the banks who had the "technical issues" starting on 20 June.
Yesterday I got the statement showing the period from 19 June to 19 July.

This isn't a thread about their incompetence, and I'm in the process of switching.

There is a credit to my account of £5 from IPA Loans Control. I have no idea what this is. I don't have a loan, I owe no money, so in the interests of being helpful and thinking this is simply credited to my account in error, I spent 30 minutes in work today trying to explain to numerous people that I do not wish to claim a refund for fraud, but I wanted to make sure the money went to whoever was expecting it. I hung up.

Tried again from home tonight, and was advised they had no idea and to call into my branch if I want a refund. Aaagghh. I will make the effort to call in on Saturday, but I normally bank online for the reason that the branch isn't handy to me.

Sorry, this was a bit longer than I expected! Has anybody any idea what IPA Loans Control means? I don't have a personal pension which is what has been suggested by google. I know it's not a huge amount of money, but it's not mine!

Tia

Giraffeears Thu 23-Aug-12 23:03:50

I think I recall hearing that all customers of a certain bank were to be compensated for the technical issues. Could that explain it?

Thanks giraffe. No, I'm not claiming compensation as all my direct debits did eventually go through, and I didn't incur any charges for late payments.

They aren't giving out money for all the hassle, just if others imposed charges.

CogitoErgoSometimes Fri 24-Aug-12 07:19:43

You've probably already spent £5 in time and phone-calls. If it was £500 or £5000 maybe pursue it further but for £5, let them find you and ask for it back

Cogito, yes I probably have. thanks.

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