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I urge you all to look at PPI and any claim you can make.

(894 Posts)

You don't need one of these so called specialist firms to do it.

I have received an offer of £4221 from M&S in the post this morning.

All it took was a letter asking for my original signed application and then a claim form.

I started the process on 30th October and received my offer today for the cost of some paper and a couple of recorded delivery envelopes.

I am still waiting to hear from a couple of other lenders but what a fantastic start to the weekend.

Do they tell you if you should get the refund or do you have to work it out for yourself? Did they just offer the money before you even sent in the claim form?!

peggyblackett Sat 14-Jan-12 09:28:50

Did you just write to them? I'm sure my bank mis-sold me PPI on my credit card, but I have no idea of how to initiate the process. Where do you get a claim form from?

mejon Sat 14-Jan-12 09:29:11

Hooray! Definitely worth doing - DH did it right at the beginning of the mis-selling scandal with the help of templates we found on the moneysavingexpert website. The bank refused originally but when we referred it to the Financial Ombudsman, their intervention meant the bank agreed to it and he got back around £4k too.


I wrote for my original application form and they sent just that which was wrong as the PPI had been front loaded. I then downloaded the claim form and filled it in and sent a copy of my original application back to them. I got a letter to say they had received it and would respond within 12 weeks.

Next was the letter this morning with the offer and the calculation of how they arrived at their figure which is basically the PPI refunded and intrerest. I have to write back and accept their offer and they will transfer it to my account.

I do know some lenders will take the refund and offset it against any outstanding debt first.

MustControlFistOfDeath Sat 14-Jan-12 09:31:59
JollySergeantJackrum Sat 14-Jan-12 09:32:44

Peggy I'm with RBS and I just called them and said that I thought I had been missold PPI on my credit card. They asked me a couple of questions then said they'd look into it. I got a couple of update letters then about 12 weeks after my original call I got a letter offering me £450 - which looked about right to me, I didn't have all that much debt.

does anyone know if there is a central database as am not sure which of the various credit cards I've had in the past had PPI on them? hmm <<disorganized>>

My RBS credit card is one I am waiting to hear about so fingers crossed that one is a positive result.

YouOldSlag Sat 14-Jan-12 09:54:06

I agree OP, it's important to claim and you can do so back as far as six years and sometimes earlier. The rule of thumb is for example: say, you settled an account and closed it in 2007, you can still claim PPI.

I got PPI back by just writing a letter with as much information in it as possible. I found RBS very slow and incompetent but they did cough up in the end. MBNA were pretty good.

Try and include dates, account numbers, amounts paid in or off etc.

YouOldSlag Sat 14-Jan-12 09:54:51

PS as the OP says don't use a claim company as they take up to 25% off the final amount for doing something you can easily do yourself.

AttillaTheMum Sat 14-Jan-12 09:54:54

I called Halifax in June and in July I received 1400!

cornastasiaski Sat 14-Jan-12 10:02:28

you get interest!!
we've just realised that we had paid PPI on our mortgage for the first 3 years of it.

and I just want to add, if in doubt claim. It only takes a few minutes of your time and a stamp.

The Money Saving Expert guide - link up thread - will talk you through what to do step by step. I wrote one letter, copied from the site, and got £600 back from egg. It's very simple - please do it.

ilovemydog in your case I would write to all of them!! They will let you know if you didn't pay it.

AnyFucker Sat 14-Jan-12 10:45:02

We did this too with Lloyds TSB

I got a claim form from their own website, it was easy to fill in and if you didn't have all the original paperwork it didn't matter. Even my dates probably weren't accurate.

They are requred by law to make the process straightforward and you do not need the ambulance-chasing types of PPI claim companies

we got an offer of £1800...lovely smile

FriggFRIGG Sat 14-Jan-12 10:48:21

But,here's he thing....I'm an idiot.

I don't understand.

How do I know if I had PPI?

I've had a top shop card <idiot>

And Lloyds TSB credit card.

Both around 1k (student idiocy)

What's the likelihood? What documents would I need? I'm queen of the disorganised....

AnyFucker Sat 14-Jan-12 10:50:56

frigg...look on your credit card bills

it will be itemised there

if you pay it, it is a percentage of your monthly payment

we never had large credit card bills, but we still got £1800

AnyFucker Sat 14-Jan-12 10:51:36

and if you can find no documents at all, ring the company and simply ask

FriggFRIGG Sat 14-Jan-12 10:53:49 account is closed,I'm just paying off what I owe now,will it still show up?

FriggFRIGG Sat 14-Jan-12 10:54:13

Ooh,thanks,I might just do thatsmile

AnyFucker Sat 14-Jan-12 10:57:51

do you still get monthly statements of what you owe ?

you can still claim from closed accounts

I only have experience of the Lloyd's TSB site, but it was very clear and helpful

have a look here

RubyLovesMayMay Sat 14-Jan-12 10:58:06

AnyFucker DH did his with Lloyds TSB as well.

He went into the branch to sort out something else and they told him that he was paying PPI on his loan that he didnt even know about.

They told him to call a number and the claim went through, this was in November, he got a letter last week saying he'll be getting £900 including interest.

I'm not sure about other banks but the lady that we saw said that they have set money aside for claims like these and rarely dispute it, (mainly because they know how badly it was mis sold in the first place)

AnyFucker Sat 14-Jan-12 11:00:39

Yep, it was very simple and straightforward for us too

They have been told they have to pay it by the Govt

If by any chance they do dispute, the Financial Ombudsman website is very helpful too

But on the FO site it says to go through your lender first and they step in if your claim is refused (which seems rare)

lisad123 Sat 14-Jan-12 11:01:32

We had a first plus loan for the building work on the house. I made 1 call and got £13,000!!
I have just called mint and barclaycard this week and they are looking into it. I have a form for black horse here too!
Glad to see people are still getting money back.
The reason I believe I was missold was because they never asked a health question.

FriggFRIGG Sat 14-Jan-12 11:01:47


Must be one around here somewhere...

Will it actually say PPI or is it disguised?

tiredemma Sat 14-Jan-12 11:02:37

I am owed £3.5k by Lloyds. Just waiting to receive payment.

frasersmummy Sat 14-Jan-12 11:03:25

it cost me the cost of one phone calll to the halifax.. I called them and said i know I have a cc which I havent used in a couple of years

They located the acct and confirmed there was ppi on it .. she gave me all the reasons I could use to claim it back and asked which one applied the best
I gave her the reason and she did the rest

12 weeks later (a month before xmas ) I got 2.5k back ... its well worth doing . You get the ppi you paid back plus the interest on the ppi plus the interest accrued on the acct because of the ppi

I have heard soo many horror stories of these claim companies.. just contact your lender direct

AnyFucker Sat 14-Jan-12 11:05:06

ours was called "payment protection insurance" yes

they are not allowed to disguise it

if you see anything you are not sure of though, call them

they are not trying to stop people claiming, honestly (as strange as that sounds...)

Flisspaps Sat 14-Jan-12 11:05:45

I had a loan with Welcome Finance, but unfortunately they are no longer in existence and the FSCS are unable to process any claim for mis-sold PPI against them sad

Arseholes, PPI wasn't optional with them.

AnyFucker Sat 14-Jan-12 11:06:48

fliss, have you contacted the Financial Ombudsman for advice about that ?

FriggFRIGG Sat 14-Jan-12 11:14:22

Hmm,well it doesn't say PPI= ££'s

But at the side there is some blah about what % of your account balance you should be paying monthly it says 'or,if more,an amount equal to the total of interest ,late payment,over limit, or returned payment charges,the PPI premium on your statement and 0.5% of your statement balance.'

Anyone understand that?
Does that mean there IS PPI,or are they saying IF you have PPI you have to pay it confused

WinterIsComing Sat 14-Jan-12 11:27:46

I sold my house in 2002 and had a mortgage with Cheltenham and Gloucester. Pretty sure PPI was on that. I'm not sure if I'm beyond the time limit but they are not answering the phone.

It's definitely worth looking into - thanks OP.

Flisspaps Sat 14-Jan-12 11:28:56

AnyFucker I haven't, but further delving into it (ie Google) says that as my loan was before Jan 2005 I can still contact Welcome directly with a claim...worth a pop. The loan was tiny (less than £1000) but any PPI back would be handy!

AnyFucker Sat 14-Jan-12 11:36:26

frigg, ring them and find out for sure

fliss...worth a pop, yes

TwllBach Sat 14-Jan-12 11:39:05

I've been hearing about this recently and didnt think it applied to me but I have an account with a catalogue and I took out a loan in August this year - Are either of these things that I could claim on?

AnyFucker Sat 14-Jan-12 11:45:13

I dunno about the catalogue, don't reckon so

who was your loan with ?

if one of the big banks or building societies (and not a payDay thingy), then check with them if you are paying, or have ever paid, PPI

DilysPrice Sat 14-Jan-12 11:45:48

If you took out a loan in August last year it's extremely unlikely you were missold PPI because everyone would have tightened up their procedures long before then. The catalogue is possible - look at your statements.

Fliss, I claimed my PPI back from Welcome, although it was about a year ago.

All it took was 1 letter and I received a cheque back within 4weeks!

TwllBach Sat 14-Jan-12 11:56:12

I thought it was unlikely regarding the loan, but it was Barclays and you do hear so many horror stories about them!

ShineYourButtonsWithBrasso Sat 14-Jan-12 11:56:58

Thank you for this thread.

<crosses fingers>

Fliss my friend claimed back from Welcome about 3 months ago. I think she said the loan was 6 years old but they still paid out.

I got 2.5k back from HSBC last year using the template letter from MSE.

Even if your accounts are closed and you have no paperwork and your lender is being difficult about giving you account numbers etc then you can write a subject access letter - SAR letter which is again on the MSE forums.

It will cost you £10 per lender but they must, by law give you a print out of everything you have with them. I did it with Clydesdale bank also but I think I may well be outwith the 6 years. Even so it is only £10 to be sure.

I have a CC with M&S - would I be able to claim from them? ANd on e from HSBC - sadly I had a loan from them and got a letter from one of those PPI companies and they say I will hear in a couple of weeks.

Overtiredmum Sat 14-Jan-12 15:15:40

I have made 4 separate claims using the template on MSE forum.

We got £4k just before Christmas from Santander, we have just been offered £6.5k from First Plus, and they have reworked our outstanding, so will be saving another £150 per month.

We have two claims outstanding with Lloyds, should hear in the next few weeks hopefully, but a great start to the year, clearing nearly £10k worth of debt and repayments down a month.

Most definitely worth doing yourself. My sister used a claims company, she got back £6k, but also got a bill for nearly £2k!

BrightnessFalls Sat 14-Jan-12 15:22:38

I had a loan from Welcome about five years ago. How do I find out more about the loan and, how will I know if Im entitled to claim? I have no paperwork.

KinkyDorito Sat 14-Jan-12 15:30:21

I was missold PPI in 2002. I've read it has to be in the last 6 years, does anyone know why this is?

Brightness, firstly I would write a letter to Welcome and send it recorded delivery with £1 and ask them to send you your original documents, ie the ones you signed/application form.

That should have your account details on it and if you signed for PPI.

You may get the info and you may not. Some lenders can be difficult. If they say no, google SAR letter and fill it in and send it off. This will cost your £10 but Welcome must, by law provide you details of everything they have on you so account numbers etc.

Once you have that you can then complete the claim form if you think you have been mis-sold.

madame, yes if your M&S had PPI and you think you were mis-sold then yes you can submit a claim.

Mine went in on 29 October and I got my offer today so not too long to wait.

Excellent - I have had a CC with them forever - since they changed from a charge card - I was a SAHM at the time - so if they were charging me it pointless!

Will print off forms on Monday and get them in the post - they have alink on their website abnd seem to be very transparent about it all!

Thank you - a couple of K's would come in very handy right now!! (Here's me hoping!)

Dalrymps Sat 14-Jan-12 15:43:42

Someone said you have to state the 'reason' you want to claim. What are the available reasons??

Yes dalrymps you do have to state a reason. PPI is a valid insurance so you have to tell them the reasons you think you didn't need it so it could be

you were self employed,
the tick to accept was front loaded
you were told to take it or you wouldn't get the loan etc

Lots of reasons.

The MSE forum has an entire section and is very useful.

Dalrymps Sat 14-Jan-12 16:21:47

Ah I see, thankssmile

Flisspaps Sat 14-Jan-12 17:39:50

bright I've emailed them with my personal details as I have no info on the loan, and roughly when I took it out and how much for and the office I signed the forms at, I'd theres no joy I'll ask for a SAR - there must be loads of people who've claimed money back without having the loan details any more so will see what they say.

My loan was taken out 10 years ago but Welcome put by £20m to pay out PPI claims from BEFORE Jan 2005 so they clearly expect a large number of claims on old/closed accounts!

balia Sat 14-Jan-12 18:03:30

So - how do I work out if I was even paying PPI on Credit cards, mortgage etc? Where would it say - on statements and stuff?

yes, as part of your balance so it should be something like

b/f £blah
interest £blah
PPI or whatever terminology the call it as different lenders call it different things
total balance.

mumatron Sat 14-Jan-12 18:16:42

fliss I'm in the process of claiming money back from Welcome finance. Have you been on their website?

There is a link to the fcsc website. I emailed them with my name and address and they emailed me back my loan info. They sent me a claim form and I'm now waiting to hear back.

I sent the form off the week before christmas so hoipefully should hear from them soon.

MaureenMLove Sat 14-Jan-12 19:21:40

Thank you OP, for starting this thread. smile

I haven't bothered trying to check mine in the past, as once my debts were paid, I got rid of the paperwork. (Kinda cleansing, when you can see the light, iykwim!)

I will now though, as I can see it's worth a go, even without account details.

I've nothing to lose.

Thanks again. smile

Hi, i have the template letter ready to send to my mortgage comp requesting my account details.

Please could you tell me how i can get a template letter to send after that? im sure i have ppi charges, not sure how this works?


AngryFeet Sun 15-Jan-12 09:45:05

I put a claim through in ealry Nov then received a letter at the end of Nov asking for a copy of my marriage cert within 7 days which I sent off immediately. Haven't heard from them since then (Egg Banking), should I chase them?

Flisspaps Sun 15-Jan-12 09:47:57

mumatron FSCS are only dealing with post-Jan 2005 claims from Welcome, for anything before that you have to contact Welcome directly (as per the info on the FSCS site) smile

Portofino Sun 15-Jan-12 09:51:27

i am going to have a look at this. We moved abroad 5 years ago and I still pay PPI on my UK credit card - it never occurred to me until recently that the insurance is invalid as I am not a UK resident. Not sure if I have a case - but at least I can stop paying it.

mumatron Sun 15-Jan-12 10:09:37

Sorry fliss missed the dates part of your post. WF are a massive pita to deal with at the best of times.

mumatron Sun 15-Jan-12 10:09:37

Sorry fliss missed the dates part of your post. WF are a massive pita to deal with at the best of times.

DarklyDreaming Sun 15-Jan-12 11:16:17

I've had quite a few loans and credit cards over the last few years but can't see any listing for PPI on any of my statements, just general interest. Is it possible that I've been paying it anyway?

I'm pretty sure that the loans and mortgage didn't include any - I remember being asked if I wanted it when I took these out but said no - but I don't remember the subject ever coming up with credit cards.

Hathall Sun 15-Jan-12 11:23:10

My dh was mis sold ppi. He has all the paperwork but this was in around 2000. It would be for quite a lot and was with Direct Line who don't do loans any more.

I wonder if its worth trying? Any suggestions?

If you are sure it was mis sold then yes give it a try.

luckylavender Sun 15-Jan-12 11:33:12

Well I had no idea whether I was eligible or not so I used the Money Savings Template and sent it to my bank. They sent me a form and I filled it in and I got £131. Not a fortune but money I would not otherwise have had. I urge you all to try.

Hathall Sun 15-Jan-12 12:06:52

He was definitely mis sold it as he was told that he wouldn't qualify for the loan otherwise and was made to take it up. Not sure who to send the claim to as Direct Line say to contact RBS on their website for loans.

BrightnessFalls Sun 15-Jan-12 15:47:14

I just wish I could remember when my load with Welcome was!! I know there were two. This is a great thread. Im off to check my credit card statements now smile

marmiteandjam Sun 15-Jan-12 16:00:18

Did it for ex-husband and got over £3000 from HSBC. Took a couple of months and about 6 letters.

ginmakesitallok Sun 15-Jan-12 16:09:17

I've been considering complaining about our PPI which we had with our mortgage for years (I cancelled it last year) I think we were told it was compulsory (but no evidence to prove this), DP was on a fixed term contract so I don't think he would have been covered by it and I work in public sector - so have good redundancy/sickness cover. Anyone know if I'd have a case? Can you claim for repaid mortgages?

BrightnessFalls Sun 15-Jan-12 16:23:28

I reckon it must be hard to prove that it was missold?

mumatron Sun 15-Jan-12 18:03:09

brightmess call or email them. I wasn't sure of my details and they replied to my email the next day.

Brightness, I had 2 loans with Welcome and didn't have account numbers or anything.

When filling the claim form in, I just gave them all of my details - d.o.b, address at time of loan etc and they found the details for me and processed the claim!

It was so easy, and I was actually told when taking the loans out that if I didn't take the PPI too, the loan wouldn't be authorized. It seems that this was standard practice for them.

BrightnessFalls Sun 15-Jan-12 19:29:40

where did you get the claim form from? Mine were in the past ten years. I assume I took PPI if thats what they told me to. In those days I would sign anything without reading it.

I downloaded it from moneysavingexpert website. There's heaps of useful info on there.

I'd link but I'm on my phone.

BrightnessFalls Sun 15-Jan-12 19:50:49

Thanks, who did you send the form to? Back to Welcome or, the company that is dealing with their affairs?

Tomorrow I will ring the office up where I got the loans from and see if they will give me information over the phone. I know theres at least two.

I sent it to their head office, by recorded delivery.

Good luck, let me know if you need links or other info, I'll be on laptop tomorrow so can send stuff then smile

mumatron Sun 15-Jan-12 20:47:20

tequila that's exactly what I was told. They also told me it didn't matter if I only worked part time (less than 16 hours)

Iirc the forms came with a return envelope.

lostboysfallin Mon 16-Jan-12 10:31:12

You don't need to prove they mis-sold it. They have money put aside for these are not losing anything by sending the form off.
You will get the refund plus interest.
Also, you can reclaim any charges, late £12 fees, or overlimit charges, again plus interest

BrightnessFalls Mon 16-Jan-12 11:55:09

I have just spoke to Welcome and, they cant give any details over the phone but they have told me to send a letter to their head office and they will beable to give me the details of my old accounts.

Lostboysfallin, how do you claim the late fees etc?

Brightness, good luck

lostboysfallin Mon 16-Jan-12 12:14:23

tequila, I'm not 100% sure, we used a company to do ours, and paid the fee, which is not really recommended now. I'm sure there must be a form for that too. Maybe on that moneyexpert site?

BrightnessFalls Mon 16-Jan-12 12:31:24

Well, I just called another number and they were very nice. They are sending me a claim form. I have had 4 small loans with them, only coming to about £6,000. Im sure I wont get much back but, it all counts.

AngryFeet Mon 16-Jan-12 13:02:07

I just called Egg and apparently there is a 12 week resolution period that they need to reply to you in. They did not receive the copy of my marriage cert that I sent though hmm (damn I knew I should have sent it by recorded delivery) so I have to send that again but the 12 week resolution period ends next Weds so hopefully I will have an answer soon. I am not expecting to receive anything to be honest but will go to the Ombudsman next.

I'll have a look lostboys, thank you.

Brightness, I think mine was for about the same and I got £2k back!

mumatron Mon 16-Jan-12 13:13:08

brightness good luck!

tequila shock that is a lovely amount of money.

my loan was only about £2000 so i'm not expecting much but it all helps.

BrightnessFalls Mon 16-Jan-12 13:17:24

goodness me!! What did you say on the form? that they told you it wouldnt go through unless you bought insurance?

Yes exactly that Brightness, and it wasn't a lie either!

I'm not sure whether all companies do this but, Welcome charged interest on top of the insurance premiums, so you get that back as well as a further 8% interest.

In actual fact, they first gave me £1k back (which I accepted), and then wrote to me out of the blue 6 months later saying they'd reviewed it and found they'd underpaid me so would I accept a further £1k? Erm, well, go on then grin

mumatron Mon 16-Jan-12 14:16:36

I've just called them to check what's going on with my claim and they said it's just being reviews and that I should hear from them within a week or two.

I still have an outstanding loan with them so I'm just hoping for enough to clear that off.

mumatron Mon 16-Jan-12 14:16:37

I've just called them to check what's going on with my claim and they said it's just being reviews and that I should hear from them within a week or two.

I still have an outstanding loan with them so I'm just hoping for enough to clear that off.

WhiteTrash Mon 16-Jan-12 14:24:32

Does it include ovdrdraft protection fee?

A Barclays get got me all confused once which ended up in my unecesarrily paying a protection fee on my over draft for years.

Or is this JUST loans?

lostboysfallin Mon 16-Jan-12 14:26:35

Whitetrash, I would say that's included too. Don't know for certain though

Whitetrash, if it's overdraft protection insurance, then yes.

I am currently just starting the process of claiming this back from Barclays after finding it on DH's account. It's been there since 1998 and he's never noticed it before hmm

Please could anyone advise me, i have got a letter ready to send to my mortgage company requesting a copy of my credit agreement? would that be the correct way, i was made to pay a one off PPI in order to get the mortgage.

How would i go about asking for this back after they have sent this? could anyone link me to a template letter?
Thank you.

Jackie, the template I used is under section 3 here

Thank you Tequilamockinbird

doblet Mon 16-Jan-12 16:50:05

I claimed on my PPI. Gutted, as the amount I would have got back is mire than I claimed:-(

You can still make a complaint even if you've claimed on the insurance! The complaint is about being 'missold' the insurance so doesn't matter if you've claimed.

Worth a try, nothing ventured and all that wink

doblet Mon 16-Jan-12 17:04:57

You are right Tequila - will give it a go

Good luck doblet, please let us know what happens smile

tequilla, if you have the account number just complete the claim form and send it don't need your credit agreement.

I think you mean Jackie gregs grin

But yeah, I agree, you don't need the agreement, I didn't have mine or the account number! I filled the claim form in the best I could and they did the rest

BrightnessFalls Wed 18-Jan-12 16:00:23

Has anyone heard anything yet? I'm waiting for my form to come through.

what form brightness?

ENormaSnob Wed 18-Jan-12 16:34:11

I think I had ppi on the first mortgage I had in 2002, would it be worth looking or am I too late?

Only problem is it was a joint mortgage with ex so would we have to claim jointly?

Also sure that dh had it on a car loan years ago but can't find any details of which company the loan was with, any idea how we can find out?

Thanks for any replies.

Knowing my luck, we will owe them money!

BrightnessFalls Wed 18-Jan-12 16:41:04

I guess if you were paying it on standing order your bank would beable to tell you?

Im waiting for the form from Welcome Finance, they were very helpful but, Im impatient to get it off by the weekend!! Which is ironic as, before this thread, I would never have thought about claiming.

Just download the form from the mse forum. It is the same for every lender.

Just remembered today that I had Car Finance in 2006 and not sure if there was any PPI on it or not, so I've sent a letter off to them asking for a copy of the agreement smile

Oh, and brightness, the form they send you will more than likely be the same one that's on MSE. Just download it, fill it in and send it off.

I'm sure Welcome won't be in too much of a hurry to send you the form out wink

BrightnessFalls Wed 18-Jan-12 19:33:57

You know those companies that call and send texts saying you are entitled to claim for PPI? They keep texting £2,750. Is this just a random number? How do they know that?

It's random, I get them too.

Ignore them and do it yourself, it really is so easy - not worth paying them to do it.

MaureenMLove Thu 19-Jan-12 18:01:29

Thanks to you OP, I put two letters in the post today. I may get nothing, but hey, as lots of people have said, it's worth a go!


BrightnessFalls Thu 19-Jan-12 19:23:43

I have tomorrow off and I'm going to get my paperwork done and posted

chipmunksex Thu 19-Jan-12 20:10:01

We're still waiting with our fingers crossed for ppi refund from Northern rock.

I keep telling dh to not think about about it and stop fretting, but secretly I'm dreaming of ways to spend it. hmm blush

Can someone explain this in child-terms for me?

we have PPI on our mortgage. how would I know if it was mis-sold?
does it only count if they slipped it in without you knowing? or could we potentially have taken out PPI but paid too mcuh or something?

BrightShinySun Thu 19-Jan-12 20:33:52

Hi, does anyone know what address I should be using to write to Welcome Finance? I had a loan that started in 2003, I'm not convinced I'll get anything but it can't hurt to write and find out. Has anyone written to one of their addresses and got a reply? Has anyone managed to successfully claim back anything pre 2005?

Thanks in advance smile

watfordmummy Thu 19-Jan-12 20:51:24

what i don't understand is that if you had PPI and knew it, which most people do. How can you claim the money back?

WinterIsComing Thu 19-Jan-12 20:57:41

My claim form has arrived. The person on the phone claimed not to be able to trace it until I suggested that the information must be held somewhere on their accounts. HMRC must have records etc Then lo and behold it was found hmm

I had an interest-only mortgage in the nineties which I obviously had to have a fully-comp endowment with to pay off the balance. I'm going to say that if PPI was included it was unnecessary for that reason. Nor did I ask for it. Hope that's a valid reason.

DonkeyTeapot Thu 19-Jan-12 21:03:16

Watford even if you knew they were charging you PPI, you can still claim if, for example, they told you it was colmpulsory, or that your application would be rejected if you didn't take it.

I'm going to put in an application to Egg as I'm sure they told me I had to have it.

Shame my Barclaycard was too long ago, I'd love to claw some back from those thieving bastards!

watfordmummy Thu 19-Jan-12 21:13:08

ah, I had loans but they were way back ie 14ish years ago, only have M&S card now and I don't think they do it, but I would need to look. Does anyone know if they do?

Brightshinysun, I think you need to send the claim to FSCS. See here

Watford, yes mands run ppi. I have just received over £4k from them.

BrightnessFalls Fri 20-Jan-12 14:52:38

Ive just received my form from Welcome. I hope I dont make a mess of it!!

mumatron Tue 24-Jan-12 08:09:32

I've just had a payment of £1400+ from Welcome Finance.

the whole process has taken about 6 weeks but would have been quicker if they hadn't needed some proof of my ID. My signature on the forms didnt match what was on their records.

BrightnessFalls Tue 24-Jan-12 12:28:01

How much was your loan for? Congratulations smile

Ive sent off the form they send me, Im hoping it will be abit quicker as they have already put my loan details onto it.

chipmunksex Tue 24-Jan-12 12:29:44

Oh congratulations mumatron smile was it as much as you hoped?

Still waiting with baited breath here.

AngryFeet Tue 24-Jan-12 12:33:00

Congrats mumatron. I am still waiting but I know tomorrow is the cut off date for them to have dealt with the query so hopefully I will get a letter with a decision soon. Does anyone know what you do next if they say no?

Flisspaps Tue 24-Jan-12 12:59:55

mumatron Welcome have returned my copy of my marriage certificate within a week, so fingers crossed they'll be sending me a nice cheque next. It won't be lots as the loan was only about £700 in total, but even a few pounds in my account is better than a few pounds in theirs.

I emailed them with my personal details but no account details (other than where and roughly when I took out my loan) and asked them to send me a form to claim with and they told me to send in proof of my new address and married name, so I did. No form sent back with the certificate so fingers crossed they have enough information to process the claim without their official claim form...

mumatron Tue 24-Jan-12 16:03:10

Well, I'm not sure how they came up with that fugure as my loan was only £2300. It's a fair bit more than I was expecting.

I haven't had anything in writing from them yet, just a payment direct into my account.

I still had an outstanding balance with welcome so they cleared that and sent the rest to me.

I'm just trying to stop Dp being all sensible and using it to clear off debt and buying a new tv I think it should be spent on me treating ourselves grin

AnyFucker Tue 24-Jan-12 16:06:33

Angry if they refuse you appeal to the Financial Ombudsman (they have a website)

BrightnessFalls Tue 24-Jan-12 23:13:18

I dont know anyone in rl that has gone for a refund. Im telling everyone after reading this! smile

AnyFucker Tue 24-Jan-12 23:20:05

I don't know anyone else in RL either

it's really odd

have told loads of people and some of them look at me like I'm trying to cod them or something grin

(we got £1700)

BrightnessFalls Tue 24-Jan-12 23:22:54

I know, they look at me as if I must have had loads of dodgy loans in the past!

AnyFucker Tue 24-Jan-12 23:24:42

ours wasn't even for a loan

it was for one credit card, in joint names, with one card each

that is it grin

BrightnessFalls Tue 24-Jan-12 23:28:11

I had a loan for £10,000 with TSB and the guy did say I needed the insurance. I wouldnt dare apply for that one though. Id be scared that they started getting funny with my overdrafts. They just seem too big to mess with.

AnyFucker Tue 24-Jan-12 23:30:28

hey, our claim was with TSB !

they paid up, no question

mumatron you payment will be PPI but 2 lots of insurance. Well done.

Brightness, make a claim. The only thing they can do is use any refund due to clear your overdraft before giving you any balance.

mumatron Wed 25-Jan-12 08:51:21

af I read that as we got £17000, I nearly fell off my chair!

I'm hoping they will have sent me a letter saying exactly what they have paid.

I've got everyone doing it, my mum has just put in 2 claims and my friend has put in 4, all with tsb.

AnnieBody Wed 25-Jan-12 08:59:30

Thank you for this thread, I finally got my finger out and wrote to all of mine and DP's. Forgot one thought and will be trying Santander for my Dorothy Perkins card from a few years ago.

chipmunksex Wed 25-Jan-12 12:54:22

dh has called northern rock today and was told they had finally made a descision, no info on what if anything we'll get.

At the moment dh is planning a holiday with it and a new dishwasher, he'll be gutted when we only £50. hmm He's so excited grin

BrightnessFalls Wed 25-Jan-12 13:05:58

Let us know!

AnyFucker Wed 25-Jan-12 16:26:41

I wish !

17 grand !

nah, but 17 hundred will do nicely, ta

summer holiday here we come...

lisad123 Wed 25-Jan-12 18:00:57

Had a letter from black horse, which are run by llyods tsb, and said they are looking into it and be in touch within 5 weeks. I'm hoping they pay out we had 4 loans with them over time.

AnyFucker Wed 25-Jan-12 18:12:21

exciting !

BrightnessFalls Wed 25-Jan-12 18:13:19

how can you find out details of store cards that youve had in the past? I know Ive had Dorothy Perkins and Debhenams, along time ago. How would i check?

AnyFucker Wed 25-Jan-12 18:21:56

dunno, sorry

AngryFeet Thu 26-Jan-12 15:38:15


Letter came through today from Egg. My claim is being upheld. Original loan taken in 2004 was for £8000 and the PPI charged was £1201.20. They have given me the full PPI plus interest on the premium of £222.26 and 8% interest on the whole sum so a total of £2087.72 back!!!

So happy smile Definitely the most worthwhile letter ever written smile

AnnieBody Thu 26-Jan-12 15:49:58

Nice one smile

How long did it all take?

mumatron Thu 26-Jan-12 15:52:36

That's great Angry feet.

Well done angry feet, well done!

Brightness, just write to ge capital bank with a claim form. They may be owned by Santander now so check first but send it off.

AngryFeet Thu 26-Jan-12 16:16:33

I sent the letter on 2nd November and heard back today. Egg do have a 12 week resolution period and they seemed to use every last day of it as mine ended yesterday. So it is probably quicker with other companies. The cheque will be here in the next 2 weeks.

AnyFucker Thu 26-Jan-12 16:18:30

the beer's on you, Angryfeet grin

Well done angryfeet!

Brightness I don't think they can use the refund against your overdraft. It's to do with the laws of offset, I could be wrong. Definitely fill in the form and send it to TSB.

Re finding out store cards etc. I had car finance back in 2005, emailed Santander asking them for a copy of the agreement as I wanted to know if there was PPI on there. I received a letter this morning with my agreement number on and confirmation that I didn't take PPI out on it sad (I couldn't remember if I had or not)

Send emails and ask the question, you've nothing to lose

Received a letter from Barclays this morning to say that they're looking into the overdraft PPI claim on DH's account and will be in touch soon smile

lynlynnicebutdim Fri 27-Jan-12 13:06:14

for those with old closed credit card accounts, the easiest way to get the details is to get a copy of your credit report from somewhere like Experian or Equifax (you can do it online). THey will have a listing of all applications for credit you have applied for in about the last 10 years whether or not it is an open or closed account along with the account numbers ect.

Once you have that info you can contact the individual financial institutions and request they investigate any PPI on the accounts.

Good point Lyn. You can get a 30 day free trial with (just remember to cancel before the 30 days are up), and if you go through Quidco you get £5 for taking the trial smile

haggisaggis Fri 27-Jan-12 13:18:05

Need to get dh to look into this - I know he was paying PPI with MBNA even though he didn't ask for it - and several time he asked them to take it off and they didn't.

did an application over the phone with Santander yesterday, but have to send in the application for the mortgage hard copy as they didn't recognize the account.

The one piece of information that others may find useful is that Santander have an archive department.

Flisspaps Mon 30-Jan-12 11:11:04

Bloody Welcome Finance hmm

They've sent me a letter today saying they can't trace me on their system, can I send them details of previous names/addresses?

What, like they had in my first contact with them, and have had the proof of via certified copies of documents, which they have returned to me by recorded delivery (separately, costing them twice as much)?

Fortunately I have trawled my bank statements and have traced them on my system, complete with start date of the loan, the amount paid per month and the length of the loan.

The letter has no letterhead or anything on it, doesn't mention the company name at all apart from in the return email address tight at the bottom of the letter. Wonder how many people give up after getting one of these, thinking they must be mistaken, or can't work out who the letter is from?

Give me my money back, you thieving arses!

Fliss, I too had a letter like that from Welcome.

I simply rang them up and explained I'd sent everything in to them - I waited on the phone while they 'found' my details wink

Flisspaps Mon 30-Jan-12 14:07:50

I've sent them a rather shitty curt email back pointing out that they've already had what they're asking for. Perhaps I should have reminded them that if they don't sort it out to my satisfaction within 8 weeks then I can contact the Ombudsman, and they're two weeks in already grin

MamaMaiasaura Mon 30-Jan-12 14:11:05

I had mortgage back in 1995/6 and paid it off in 2001. I paid poi then, am I able to claim despite no longer having mortgage?

Flisspaps Mon 30-Jan-12 15:49:37

I don't see why not - you've got nothing to lose by trying. The Welcome loan I'm talking about above is paid off and was opened before 2005.

adamschic Mon 30-Jan-12 15:56:12

I'm wondering if I have a claim on my mortgage ins. Was told I had to take it out 25 years ago as the DSS weren't paying mortgage interest until a certain length of time.

Have claimed on it twice when I was made redundant and they hounded me back to work within a couple of months threatening to not pay me unless I could prove I was actively seeking work.

I was a single parent and the DSS deemed me eligible for income support. therefore a carer. wouldn't need to work confused. Without it I would have been able to stay home and eventually get my interest paid. Thought it was a damn cheek considering they would have only covered me for 12 months. Anyone know if I have a claim? Sorry to barge in but it's been bugging me for a while.

Flisspaps Mon 30-Jan-12 16:06:45

Ask - AFAIK if you didn't want, need or ask for PPI or you were told you HAD to take it out, then it was missold. Not sure how much joy you'd have with a 25 year old policy, but again it doesn't hurt to ask. It doesn't matter if you claimed on it either - the mis-selling is the issue, and that would have taken place before you claimed.

MamaMaiasaura Mon 30-Jan-12 16:11:14

I was told I couldn't have morrgage without it

adamschic Mon 30-Jan-12 16:43:04

I'm going to give it a go. They told me I had to have it and it was the cause of stress when I had to make a claim.

adamschic Tue 31-Jan-12 11:45:04

From what I've read the claims are only likely to be settled if you took it out within the last 6 months so I'm not sure I can do anything about mine sad

adamschic Tue 31-Jan-12 11:45:51

I meant 6 years not 6 months.

AngryFeet Tue 31-Jan-12 11:50:32

Actually that isn't true adamschic. If you were still making payments in the last 6 years you can claim. The loan I took was in Jan 2004 but as I was still making payments up until 2008 they processed my claim.

adamschic Tue 31-Jan-12 12:17:21

Oh OK thanks. I have filled in the forms and will try and dig out the original agreements (think they said you needed to find them if it was an older loan) I am still paying. Just worried as I will be trying to claim off my current mortgage provider. Oh well was thinking about reviewing my mortgage so might prompt me.

Not sure where the 6 year criteria comes from? Have looked on the Financial Ombudsman site and there isn't any mention of a time deadline, although if a loan is older, then it may be more difficult to find documents in evidence if you don't have the original agreement...

adamschic Tue 31-Jan-12 12:37:26

Thanks, will keep digging. It's not so much the money, more realising how much I was done over by them after being made redundant. I was frightened into taking lower paid jobs and struggled to pay child care as my little one was 2 then 5. Not sure if this is legally an issue but morally it is grin.

lisad123 Tue 31-Jan-12 13:26:38

Beware of barclay card!!!
I rang on 11th jan to complain about ppi.
I rang today for update, and was told it was being looked into and I didn't need to worry. I insisted on speaking to someone in the right department as I had received nothing in writing.
He put me on hold for 7 mins and finally spoke to someone. He said sorry but it seems me complaint was closed on the same day I rang it though!! angry
He has now reopened it and they will be touch and dealt with within 40 days hmm

I made it clear that if it's not dealt with by then I will take it further. I am so mad that they lied to me angryangry

chipmunksex Tue 31-Jan-12 13:29:28

We have had an offer, it's over a grand so we're all happy chipmunks today.

It really is worth a try.

DonkeyTeapot Tue 31-Jan-12 15:12:49

I think the six year deadline is becuase businesses legally have to keep records of all of their accounts for six years, so presumably any claims on agreements over six years old cannot be investigated.

Well done chipmunk! That's brilliant grin

adamschic Tue 31-Jan-12 15:26:24

Well done on the claim. I'm going to see if I can find some paperwork.

Any successes yet?

MaureenMLove Sat 11-Feb-12 15:08:06

Glad thread has come up again, saves me searching for it! grin

I've got a letter from a company, with my entire account history and the covering letter from the initial agreement. It says on it, 'as you have opted for PPI'. I've looked everywhere on the form that I filled in, which they also sent me and I can't find anywhere, where I have said yes or no to it, so for the sake of a letter and the cost of the stamp, I might as well give it a go.

What do I have to do next though. Anyone got any idea?

FriggFRIGG Sat 11-Feb-12 15:15:27

I really should do this,I have had a CC with LLoyds,and a store card from top shop,I'll bet those bastards sold me PPI,
I am an idiot,and tired and I dot get how to do it


I think I might go with one of those awful company's...

Frigg NOOOOO don't pay someone to do it, it really is so easy!

Look at step 3 here

There is a PPI reclaim questionnaire. Fill it in, print it out and send recorded delivery to the lender.

It really is that simple! I didn't even have account numbers but mentioned this on the form and they found the accounts from name, address etc.

Claims people will only do exactly the same BUT they will take 25% of your refund!

lisad123 Sun 12-Feb-12 17:26:09

Barclay card are driving me mad! angry

Kayzr Sun 12-Feb-12 17:29:37

Can you still claim if you were told about the ppi when you got the loan?

AnyFucker Sun 12-Feb-12 17:30:27

contact your lender directly, or do what tequila says

you do not need a bastard ambulance-chasing company to do it for you

if you are not sure, ask for a claim form direct from the lender, they are obliged to investigate

go to the Lloyd's TSB homepage, for example, and there are links to follow

and I have a success story from Lloyds, I got a cheque for 1800 a few weeks ago

AnyFucker Sun 12-Feb-12 17:31:40

yes, kay, it would be worth a try

in the box on the form it asks "was it fully explained why you might need PPI"

just say no, it wasn't

storytopper Sun 12-Feb-12 17:35:43

One of my colleagues got £17,500 back! Apparently she has been taking out loans for 35 years and at one point was paying £45 a month in PPI.

She applied herself - didn't go through a company - so got it all back.

She is treating all of her family to a nice holiday now.

AnyFucker Sun 12-Feb-12 17:39:36

wow !

Kayzr Sun 12-Feb-12 17:54:47

Wow that is amazing.

Wow that's a phenomenal amount!

Well done on yours too AF, will you be treating yourself?

As AF said, yes you can claim even if you knew about it. The fact is that it was missold, and you didn't get the full information about what you were signing for

lostboysfallin Sun 12-Feb-12 18:01:03

Dh and I got about £20k back in total.
Can claim the overlimit £12 charges too.
And the late payment charges + interest

Brilliant lostboys!

Didn't they stop the bank charges claiming a couple of years back though? AFAIK you can only claim those if you're suffering financial hardship?

magicOC Sun 12-Feb-12 18:22:49

I called M&S last wk and cancelled my PPI that I noticed was on the bottom of every statement, never really thought about it as assumed it was interest I was paying on the balance.

Told them I wasn't aware that's what I had been paying for and could they pls cancel it and how do I go about claiming it back. She said she could see from my account I had been paying it since 2004. Said they would get a claim procedure started and I would hear from them. Got letter in post the next day saying they are looking into it and I would hear back within 8wks.

Worth a try.

lostboysfallin Sun 12-Feb-12 18:23:59

Oh, not sure
We did do ours about two years ago.
do you mean bank overdraft charges?
That was a bit different, yes that was a different process and had to go for further investigation, and we didn't get it, even though it was the charges that caused the overdraft in the first place.
The £12 charges I mean were for credit card late fees, and overlimit fees.
I never really understood why these were deemed unlawful, but wasn't going to complain.

magicOC Sun 12-Feb-12 18:26:24

Just wanted to add thanks gregs, it was seeing this thread that gave me the courage to start the process.

I should hear from RBS this week as it is the deadline they gave me so fingers crossed on a good outcome.

AnyFucker Sun 12-Feb-12 18:47:17

thanks, tequila, it is going towards our summer holiday grin

the thing is, we only ever had a couple of credit cards that never had more than a few hundred on them

but when you are a paying a couple of quid a month, for many years, it adds up grin

I was very chuffed with 1800

mumatron Sun 12-Feb-12 18:47:38

I think I had a few late payment fees on my claim as well. That's why I got back more than I expected.

I have been telling everyone that listens to get a claim in asap.

lisad123 Sun 12-Feb-12 18:53:51

We got £13000 back from first plus a few years back, I think £9k went back to them and £4k to us. We also got £3k from
Barclays years back too.

ahhhhhpushit Sun 12-Feb-12 19:02:16

The six year thing is the legal limitation period for contract claims.

Selks Sun 12-Feb-12 19:05:11

Good thread this.

I have had PPI on my Co-op bank loan, and on my Halifax credit card, both of which are still in use. I'd like to have a go at claiming it back from both.

I had a look at the Moneysaving expert's guide which says that the Ombudsman's form should be used, but that form asks for loads of information which I just don't know.

I'm not sure how to proceed now....anyone got any suggestions? Thanks

AnyFucker Sun 12-Feb-12 19:09:18

the Financial Ombudsman route is where you go if you get no joy from the original lender

contact Co-op and Halifax directly

LackaDAISYcal Sun 12-Feb-12 19:34:03

Thanks greggs for this thread, which I've just seen and well done everyone on the successful claims grin I've had PPI on loans and credit cards over the years and have always taken the lender's policy as I wad under the impression that it was a case of take their insurance or not be covered. Is this a good enough reason for being mis-sold? I've never claimed it because I thought it didn't apply to me.
I am reeling with the thought of how much we could get back between us, especially as we are seriously in danger of going under sad
Unfortunately my previous mortgage was an endowment policy so I don't think PPI would have been applied. Most of my credit has been with Lloyd's TSB though, so that should make reclaiming it a lot simpler. I'm off to download the forms now!!

Eclairwaldorf Sun 12-Feb-12 19:40:07

Marking my place on here to remind me to do this too! Can you get it back from mortgages too or just credit cards/ loans?

AnyFucker Sun 12-Feb-12 19:45:25

good luck ,daisy, sounds like yu have a good claim

btw, we claimed back for a mis-sold endowment policy a few years ago, but I think the statute on that has passed now

we got 8k and ploughed it straight back into the mortgage which brought us to exactly where we should have been had we had a repayment mortgage

does anyone know if endowment claims are now out of time?

Eclairwaldorf Sun 12-Feb-12 19:47:25

Haven't read the whole thread do apologies if this has already been asked but if I don't know if I was sold ppi can I still write to my former lenders etc
. Also what sort of info have you been providing where you dont have the original paperwork, as I usually destroy paperwork once a loan etc. had been paid off?

Yes eclair you can write a letter to the lender and ask for a copy of your agreement. You will need to enclose a cheque or postal order for £1 to cover their costs of doing this.

Provide all your info in the letter - d.o.b address at the time of borrowing etc.

Selks the form on step 3 of the MSE guide is the 1 I used but I don't think you have to use that one.

I filled in the bits I wasn't sure of as 'not sure' or 'can't remember' and sent off to the lender.

LackaDAISYcal Sun 12-Feb-12 20:40:43

The endowment mortgage itself wasn't a problem, as I knew what I was doing with that and had to sign a disclaimer to say I was aware there might be a shortfall. I was just wondering whether I took out PPI to cover my payments incase of unemployment or illness. I think I still have the paperwork for that.

I've had a look on MSE and a few of my policies were pre 2005 and one of those was with a (probably) non FSA regulated company, so it's a case of forget it or use a claims handler...

Either way I'll be digging through my paperwork tomorrow and locking the children out in the garden so that I can call the bank in peace, lol.

If we can clear our existing credit life will be a lot more manageable!

Only kidding about locking the kids out in the garden btw wink

Selks Sun 12-Feb-12 21:01:13

Thanks Tequila

bobkate Sun 12-Feb-12 21:41:34

This thread is really making my mind boggle...makes me really cross with myself for my poor filing of past bank details/ccards/loans etc....shows it pays to be diligent with things like this. Can anyone tell me when I apply for a credit rating from say Equifax or Experian, as suggested by MSE, how far back into your credit history they go? I've done the noddle one that was instant and totally free but it said that we had no CC at the moment, which we don't, but we have had in the last 7 years. And previously to that I've had several others but I can't remember for sure which companies they were with and when I had them. And a couple of loans, stupid stupid me for not keeping better records!

I'm positive I was miss sold PPI as mortgage cover and can quite clearly remember the guy telling me I wouldn't get my mortgage if I didn't take the Rbs mortgage cover. Can I claim on this do you think? I still pay it though and I know I need it but I'm guessing the whole point is I didn't need to take the Rbs one?

Bobkate- I got the experian one last month and it had everything I have ever had since 18 (9 years) was really good.

bobkate Sun 12-Feb-12 22:12:55

smile that's fab boringnamechange! ( don't feel right shortening it to boring! ), I'm going to do that right now. So pleased to hear that! I'm soooo hoping I was mis sold some along the way as we could really do with a little windfall at the moment. Would cheer me up no end!!! Thanks smile

LackaDAISYcal Sun 12-Feb-12 23:52:32

Selks, the form on the TSB website is the same one as the MSE site so I assume it's the standard one.

Boringnamechange, from what I understand from MSE, claiming will automatically cancel the policy, but that other non tied policies are cheaper and with better payouts so you would be winning anyway!

muminthecity Mon 13-Feb-12 00:30:51

I am so going to do this tomorrow. I took out a loan with Alliance and Leicester (now Santander) in 2008 and was told I had to have PPI otherwise they would not give me the loan. Mind you, the loan was only £1000 so presumably the amount of PPI I paid wouldn't have been very much?

I also have an Evans store card, no idea if I have PPI on that though.

YNK Mon 13-Feb-12 01:09:13

I have just recieved the form from Barclays. My mortgage with them was between 2002-2005 so I don't know if I will get anything.

I was called by a claims firm who told me I had a ppi. I thanked them and told them if I did I would apply myself. I had no idea I did but happened to have my house documents to hand so I rang the bank and was able to give them all the relative policy number and dates. They were very helpful.

BTW I had the documents to hand as my house is coming up to it's 100th birthday on 24/02 and I wanted to check the date so I can send a card to the 4 other houses that were built at the same time. Happy 100th birthday, neighbours houses!

LackaDAISYcal Mon 13-Feb-12 11:42:07

I've spoken to the Lloyds TSB PPI claim line this morning. I've been a customer of theirs for as long as I can remember and have had a mortgage, two separate credit card accounts, and at least two loans that I know of. They have logged the account numbers that I had a papertrail for and said they will also look at my account history to see if there are any other products for which I had PPI. The reason I gave was that I was under the impression that I had to take their product if I wanted to protect the loan. On the basis of the paperwork I can find, I paid around £2500 PPI on the 2 loans alone, before any accrued interest is added.
I feel quite giddy by the amount we may get back now grin

Interestingly I was on the Barclaycard website earlier and can't find any obvious link for help with mis-sold PPI claims hmm

how do they calculate the interest etc? especially on a credit card where, by its nature, the amount paid each month varies?

Eclairwaldorf Mon 13-Feb-12 12:49:18

Have you just been calling customer services at your current lenders/mortgage lender and asking for the original agreement? What do you ask for ?

[Faffing around all day and not well emoticon}

YNK Mon 13-Feb-12 13:30:00

The barclays number I used was just the normal telephone banking number.

Bucharest Mon 13-Feb-12 13:35:07

Marking place as I need to sort this out too.

Daisy- there is a bit on a page on the Barclays website about them promising to look into claims very quickly- I have had cc and overlimit charges with them since about 1990 (IIRC) I definitely had the payment protection thing still on even once I had left the UK and was no longer working fulltime.

Yes Eclair, you can do that. They may ask you to put the request in writing but it's a good place to start.

LackaDAISYcal Mon 13-Feb-12 14:36:29

Thanks Bucharest, I've found all the info now. I stupidly didn't realise that Barclaycard and Barclay's were the same institution blush

I've had a stalling letter this morning from 1 of my credit cards saying that my signature doesn't match the one on their files hmm

So, just been and posted a photocopy of my passport so that they know I'm definitely me!

Flisspaps Fri 17-Feb-12 20:59:32

Had a lovely letter from Santander today (re my Cahoot loan) offering me a refund of £198.75 for my PPI plus interest. That's going to pay for some furniture for the baby's room smile

Fabulous grin - I only remembered my loan with them because of this thread, and even then only sent off the form on the off chance that I'd been mis-sold PPI!

Sent my shitty letter off to Welcome today seeing as they've been fartarsing me about telling me to contact this department, that department and send this and that in, and even now I reckon that THIS department will tell me to send in proof of my name change and address (which Santander didn't send back) even though the other arsing office have seen it.

LackaDAISYcal Fri 17-Feb-12 21:07:35

Excellent news Flisspaps grin
There's some advice on MSE re dealing with welcome, or whoever owns them now. Might be worth checking it out over there?

Flisspaps Fri 17-Feb-12 21:45:58

Thanks for that - I've already been over there and sadly I have to deal with them direct rather than through FSCS as my claim is for a pre-2005 loan sad

I think they are just using delay tactics to put me off claiming, I reckon they must get a lot of people who get so far down the line and then give up, thinking what they'll get back isn't worth it. I don't care if I end up out of pocket chasing them, it's the principle!

morecoffeepleaseholdthecake Fri 17-Feb-12 22:11:07

Hi all. I've just come across this thread. I have wondered whether Dh and I could claim back any ppi. Trouble is, the credit cards, loans and store cards we would be able to claim it on, we no longer have any paper work. All accounts are closed. I could contact the companies with only my personal details (name, address etc),approx years I held the loan/card and that's about it. Is this enough?


morecoffeepleaseholdthecake Fri 17-Feb-12 22:12:12

...... oh, and how far back can I claim?

WhiteTrash Fri 17-Feb-12 22:14:06

6 years.

Im waiting for mine at the moment. Its peanuts, only £213. I really hope I get the full amount its not much! Got to wait a month yet though.

TwoNoisyBoys Fri 17-Feb-12 22:18:49

I can't remember what policies DH and I have had over the years - I went through a stage of changing credit cards all the time to take advantage of interest free periods etc.........Don't know how I'd even begin to sort it out? I've got some records going back a couple of years, but wouldn't have a clue! sad

Flisspaps Fri 17-Feb-12 22:23:18

morecoffeeplease I had no paperwork for the cahoot loan I mentioned earlier smile

I think some people have made successful claims on products over 6 years old and the Welcome loan I am pursuing is from 2004. Write to the lender using the PPI claim form on the moneysavingexpert site and see what you get - at worst you lose the cost of a stamp!

LackaDAISYcal Fri 17-Feb-12 23:47:09

If you know the lender you can request all the financial information they hold on you. That costs £10 though, so if you had a few lenders it could mean being temporarily out of pocket.
Check out the websites of the lenders involved and of course the PPI threads on moneysavingexpert!
One of the ones I'm pursuing was a mortgage I had from 95 to 03 and my bank said they would search for all products I've had over the years that may have had PPI attached. It seems that some are better than others at being helpful!

LackaDAISYcal Fri 17-Feb-12 23:52:30

Whitetrash, was that the amount of PPI paid by you? If do, as well as getting it all back you should get interest at 8% (which is applied to each payment if paid monthly) plus a minimum of £200 compensation for the inconvenience; the compensation depends on whether it was a loan or credit card iirc

Sanesometimes1 Sat 18-Feb-12 00:53:37

just marking my place here - too late to have a proper read will do in the morning ! very interesting.

BrightnessFalls Sat 18-Feb-12 01:07:40

Welcome were fab at responding to me. I don't think it's a strict six year claim period either

Flisspaps Sat 18-Feb-12 13:05:07

Brightness They're good at responding to me, just not with the information that they should be giving me - they're very quick to email back but so far it's led nowhere. PITA.

morecoffeepleaseholdthecake Sat 18-Feb-12 15:34:50

Thanks white fliss and lack

Will get onto it next week when the dc's are back at school. I am pretty sure there are a few lenders that I took it out with.

Will update with progress next week smile

edinburghrock Wed 22-Feb-12 15:35:40

Let us know how you are getting on smile

lisad123 Wed 22-Feb-12 16:36:17

All of mine have given me the date of 7th of march. March hopefully might be a good month grin

lisad123 Wed 22-Feb-12 16:37:38

My cousin got his back £7.5k and they are getting married on the money grin

LackaDAISYcal Fri 24-Feb-12 00:16:15

I've had confirmation letters from Lloyd TSB. As well as the two loans, two credit cards & my mortgage, they have unearthed a further four products where I had PPI! I need to query the reason they have put on the claim though, as it seems a bit ambiguous to me, and not the reason I gave over the phone hmm

Woohoo for your cousin's payout LisaD grin
I need to fill out the form for my Barclaycard as well.

There wss an article on Radio4 yesterday in which they said that only a small percentage of possible claims had actually been made (can't remember the exact figure). I've been telling everyone I know to claim!

Flisspaps Fri 24-Feb-12 07:10:12

Still waiting on Welcome and Lloyds.,,will be chasing via phone next week if fingers aren't pulled out...

lisad123 Fri 24-Feb-12 08:10:31

Dh told me that the news this morning said Lloyds tsb have reported bad results de to amount of ppi payouts!! Maybe they shouldn't have got so greedy in the first place hmm

EdinburghRocks Fri 24-Feb-12 11:18:36

You do have to wonder though, how many claims are genuine? It has crossed my mind with all those claim companies out there encouraging people.

glittershoes Fri 24-Feb-12 11:49:03

Hello, really interesting thread.

It has never come into my head as I have only just recently taken out a credit card but I do remember having three payments taken from my account - one in November 2002, one November 2005 and one November 2008 from a company called CPP Limited for some insurance (although I forget what it was for). I was definitely unaware I had it and cancelled it after the Nov 2008 payment.

Anyone have any idea if this falls under PPI and what my next step would be?

Many thanks x

Voidka Fri 24-Feb-12 11:50:13

Great thread.

I am 7 weeks into a claim from Welcome for a loan we had in 2002. I am hoping to hear from them within the next week.

Flisspaps Fri 24-Feb-12 12:55:15

glittershoes Sounds like it could be PPI if it's for insurance. You need to download this consumer questionnaire, complete it with as much detail as you can, and then send it in to whoever you had the credit card with.

thank you OP, have submitted a claim and am waiting to hear back smile

lisad123 Fri 24-Feb-12 13:40:49

Barclaycard have turned me down! angry they said that there is no evidence to say they didn't discuss ppi with me, I asked if they could prove it did! They said they don't have to prove it angry
Will take it further. I was 18 with loads of health problems they didn't ask about ect.

Voidka Fri 24-Feb-12 13:52:36

Have spoken to Welcome this morning - they need my marriage certificate which I have faxed over so I am hoping our claim is nearly processed.

Voidka Fri 24-Feb-12 13:55:12

flisspaps - my Welcome loan is from 2002 - I contacted Welcome Customer Complaints department and they processed my claim.

Flisspaps Fri 24-Feb-12 14:17:19

Voidka I've been shifted from department to department by Welcome, each one as unhelpful as the last hmm I am now waiting to hear from the Customer Complaints Department.

I originally emailed them to tell them my loan was pre 2005 and details of when and where it was taken out and the reference number I had for it, they asked for copies of my marriage certificate and change of address as I had married and moved since the loan was taken out, then them wrote to say they had no record of me and could I send them details of when the loan was taken out and any proof of name change and change of address, I replied to tell them they'd already had that info and then they emailed me to say 'Oh, loans from before 2005 were taken over by another department, you need to contact them'. Which I have done, but I've also told them that if they don't sort it out within 8 weeks of my original email then I'll be in touch with the Ombudsman as they should have told me straight away that pre-2005 loans were dealt with by another office instead of arsing me about for weeks first.


LackaDAISYcal Fri 24-Feb-12 20:17:02

Lisa, there is a standard letter to the Financial Ombudsman Service for rejected claims on MSE. I'd link but am on rubbish phone.

well, DH just had the shock of his life... opened the mail and got an offer from Santander for........ £7,000 shock shock grin grin

EdinburghRocks Sat 25-Feb-12 16:23:52

What was that from?

ENormaSnob Sat 25-Feb-12 16:33:26

Has anyone claimed from ppi from a mortgage?

Almost certain me and ex were told we couldn't have mortgage without it. This was in 02 but remortgaged and cleared in early 06. Was with bank of Scotland.

Is this worth pursuing?

yup, ours was a mortgage. It was Santander

LackaDAISYcal Sat 25-Feb-12 16:54:45

grin ilovemydog. Result!

ENormaSnob Sat 25-Feb-12 16:58:44

Thanks Ilove.

How does a joint claim work if you are no longer together?

Ex is happy for me to pursue it but how will they refund etc?

I don't know, but most banks have a dedicated PPI team and am sure that you're not alone in claiming for a mortgage under joint names but not together anymore.

Im sure we were told the same about our mortgage. Keep meaning to check suppose got nothing to loose if they say no.

Do it! Am thinking of it as my own banker's bonus wink

shewhowines Sat 25-Feb-12 17:19:08

A few years back, we got loads of money back for our endowment policy being mis- sold(not PPI) by pursuing it ourselves rather than through a "claim agency".
Not sure if it is too late to do it now but if you have an old endowment policy it might be worth looking into

mumatron Sat 25-Feb-12 17:23:57

shock ilove that is amazing. What are you going to do with it? <Nosey>

A nice treat I hope?

JugglingWithTangentialOranges Sat 25-Feb-12 17:25:03

That's interesting shew - My parents had an endowment mortgage and are being asked to pay a lump sum next year.

Also, marking place though don't think we've ever had PPI on anything

shewhowines Sat 25-Feb-12 17:42:55

Money saving expert gave advice out a few years ago. Worth checking. We got £5000 and friends also got a lot.
They had letters to virtually copy, basically saying that the mortgage lender didn't advise you that the investments could go down as well as up and that the endowment might not be enough to fully pay off the mortgage when it ended. i had already changed it to a repayment mortgage so that wasn't an obstacle.
I have a feeling there might have been a time limit to claim though.

lisad123 Sat 25-Feb-12 17:48:09

We didn't have ppi but were told we couldn't have mortgage without life cover, is that the same??

Nice letter from MINT!! £1280!!!! That included all I paid plus intrest plus the fact it took me over my limit so many times, plus intrest on that!! It's only a £500 cc grin

jade80 Sat 25-Feb-12 17:59:11

So if I had a mortgage with HSBC from 1994 to last year, there is a possibility I was charged for PPI? In which case, can someone tell me what documents I need to find to check whether I did pay for it? Is it something that they added on for pretty much everyone, or would I probably have known about it if they did?

lisad123 Sat 25-Feb-12 18:04:49

I would just ring and ask, they can't lie to you.

shewhowines Sat 25-Feb-12 18:05:59

The mis sold endowment policy claims were totally separate to the ppi claims that this thread is talking about. I think you may have missed the boat if your endowment wasn't enough to fully pay off your mortgage. This was the big thing a few years ago. I think you legally had to be informed if there was going to possibly be a shortfall and then you could claim that you hadn't been told that this may have been a possibility and that you had been guaranteed it would cover your mortgage. Not sure but I think there was a time limit from them informing you.

I seem to have muddied the waters as it is different to PPI. Worth checking though JUGGLING.

JugglingWithTangentialOranges Sat 25-Feb-12 18:10:32

Similar though isn't it shew - and if there's any chance of getting money back for bad practice ...

Enorma was just looking at the acceptance form and looks as if it was a joint account, both parties have to sign, so if your ex is in agreement, he would just sign the initial claim form and the acceptance form.

ENormaSnob Sun 26-Feb-12 14:12:15

Oh that's good then. Seems straightforward.


Hope they will send a cheque in my name only then as obviously we don't have a joint account.

Just called RBS about my mis sold mortgage ppi and they have started the complaint. He said will take 8-9 weeks but very happy as it only took 10 minutes on the phone! He has to send a letter out at it is a joint mortgage so DH has to sign but so glad I have finally started the ball rolling!

iseenodust Mon 27-Feb-12 11:30:03

Fliss thanks for great link. Will start the process.

Voidka Mon 27-Feb-12 12:41:41

Fliss - we have the same. They have had my paperwork for 8 weeks this Thursday. First of all they said they couldnt find me because I had moved address and got married. Once I pointed out I had my account number on the paperwork they flapped around. 2 weeks ago I got a letter saying they had only just received my paperwork which is a lie and they admitted it was a mistake. This morning I get a letter saying they need my passport and marriage certificate which I have faxed over, but they tried to claim it will be another 8 weeks.

I told them this morning over the phone if it goes over 8 weeks I will be calling the ombudsman.

Yay, got an offer from Barclays this morning for 'overdraft protection' on DH's account. He was only paying about £1.60 a month so we weren't expecting much.

Offer is for £292 grin

Now just waiting on 2 credit cards

Flisspaps Tue 28-Feb-12 21:30:32

Voidka I shall ring them up tomorrow then, and when they play silly buggers with me I shall let them know that I know that this is the game that they play, and that they are sailing very close to the 8 week deadline with me now.


I reckon I'd be able to pay for my birth pool in a box with a payout from them, they want to hurry up as I'm 35w tomorrow, having an angry pregnant woman on the phone wanting her money is not going to be pleasant!

Good luck Fliss, let us know what happens.

You are right, the 8 weeks starts from when they receive the first letter. Give them hell wink

ninah Tue 28-Feb-12 21:38:23

I have been getting cold calls about ppi refunds, had no idea what they were on about and put phone down. Should I have listened? going to check mortgage info asap

Ninah, if you have had PPI on loans, credit cards, mortgage, overdraft etc then yes, you can claim.

Please please please do not speak to those PPI refund companies though, they take about 25-30% of your refund. It's so easy to do it yourself - 1 letter or phone call in most cases!

Loads of people on here can give you advice, or have a look at moneysavingexpert

notahappycamper Tue 28-Feb-12 22:27:15

Can anyone help me pls?
I have had some successes with PPI as I have a pre-existing medical condition which nobody ever asked about but would have made any claim void.

Anyway, I had a credit card from A&L in 1998 and MBNA took over ownership of the debt in 2003. They paid out from 2003 and told me to ask A&L for the money from the time before. So I have written to A&L several times and keep getting letters back from MBNA saying it isnt their problem.

I get the feeling they are just passing the buck but are they? Not come across any situation like this when people talk about their experiences. Should I call the ombudsman for advice? I did call one of those companies to claim the money back today and they seemed very eager -like it was going to be easy. I havent signed with them yet so not obliged to go with them


Flisspaps Tue 28-Feb-12 22:33:52

Yes to contacting the ombudsman, no to getting one of those companies to do it for you smile

notahappycamper Tue 28-Feb-12 22:40:00

Thanks Flisspaps- will do!
(Btw Your name always makes me smile)

theodorakis Wed 29-Feb-12 07:07:50

Yes me too, I heard something on Jeremy Vine, went to a free website downloaded a letter template, sent it and got £3k back from Egg. This after being told by their advisor that I had ticked a box, had no claim and that taking action may affect my credit rating.
It feels good to have won, just once.

Well done everyone. I have received a £900 offer letter from RBS on my credit card. Still waiting ot hear from 2 old mortgages with RBS and Northern Rock.

ENormaSnob Wed 29-Feb-12 08:26:11

I have sorted the joint mortgage issue with the ex.

They will process the complaint then send us 50/50 each of the offer.

Wonderful helpful staff from bank of Scotland.

Now onto Barclays partner finance who are not nearly so helpful.

lisad123 Wed 29-Feb-12 10:24:16

ANyone seen this ?

MSE are saying that banks are still refusing claims even if they have mis sold but then if you look further up to 99% of people who went to the ombesman got their claims back!

I had a call from black horse today asking about my work and how long i have worked for local governement and whats my benifits packages, hmm like im going to know that off the top of my head in middle of asda. I have worked for LA for 12 years, but that shouldnt matter, its either missold or not, no matter what my job!

notahappy our mortgage originally was with National Provincial which was taken over by Abbey and then Santander. We claimed from Santander, as when a company takes over a business, they take on all liabilities.

Lisad did you claim the over limit fees back from Mint or did they just add them on to the PPI claim?

Flisspaps Wed 29-Feb-12 11:34:45

notsohappy my successful claim was for a product taken out with a company that was taken over too - my loan was with Cahoot, and Santander took them over and dealt with my claim as they are now responsible. I sent the form off about 3 weeks ago, money went into my bank yesterday!

Just out of curiosity, has anyone made a successful claim via the telephone? We made a claim on the phone and haven't heard anything, but the claim in writing, that was made later, has gone through hmm

LackaDAISYcal Wed 29-Feb-12 12:54:21

Did you get a letter from the lender detailing the claim ilmd?
I did my TSB claim by phone and they sent me a letter detailing all the relevant account numbers, the reason for my claim, and the timescale for their response.

I'd chase it up with the lender.

3teenhell Wed 29-Feb-12 13:09:13

I have just called Santander about my cahoot loan and they have registered complaint. Should hear something within 14 days!!!

Does anyone know how good santander are at settling?


Just spoken to Capital One to check that they received the photocopy of my passport. They didn't, apparently hmm

They asked me to send a brand new claim in with the correct signature on but I declined as I don't want to hold the process up anymore. So I'm off to send another photocopy of my passport, by recorded delivery this time!

LittleBarnOwl Wed 29-Feb-12 13:35:29

God, thanks so much for this thread! After reading it I phoned RBS PPI claim line and 3 weeks later they have put £8300 in my account faints

Wow, excellent Littlebarnowl!

Happy spending grin

Flisspaps Wed 29-Feb-12 14:11:31

3teenhell As I said in my earlier post, I sent the form off to Santander (re Cahoot) about 3 weeks ago, I had an offer within a week and the money hit my bank account yesterday grin

nagynolonger Wed 29-Feb-12 14:22:03

Can PPI have been mis-sold if it was taken out willingly and the ccompany paid up (eventually!) when DH was out of work?

Flisspaps Wed 29-Feb-12 14:23:56

Were you told you HAD to have it (or else you couldn't have the loan/CC)?

3teenhell Wed 29-Feb-12 14:41:46

Thanks Flisspaps
How do you know how much you might be due? I no longer have paperwork for this loan so can't look it up. Is there any way of working it out?

nagynolonger Wed 29-Feb-12 14:45:14

I'm not sure! Will ask DH. DH was self employed at the time and he had real trouble getting the company to pay up when he was ill. We keep getting phone calls and I just hang up are these claims companies phoning everyone?

Flisspaps Wed 29-Feb-12 14:58:55

3teenhell They write to you with an offer, then you reply to say 'yes please' or 'no thanks, I think I'm owed more' smile

nagy I think they'll be cold callers ringing on the off chance that someone somewhere might have a claim they can deal with. You don't need them though - honestly, why shell out 30% of what you're owed when you only need to fill in a form or two yourself? Even if you're not successful, you've only paid out for a stamp anyway grin

Littlebarnowl - was it mortgage or credit card? And did you have a joint claim and need a letter signed? I have just called the number on Monday 3 weeks sounds brill though!

3teenhell Wed 29-Feb-12 15:54:52

ok will wait and see what they say.

Have now also called HSBC about a credit card that has 10,000 on it at one point so hoping that that had PPI!!

lisad123 Wed 29-Feb-12 15:57:30

I didn't apply for the fees they just added them in grin
They didn't admit admitt to mid selling but as a good will given the time passed since complaint lol

lisad123 Wed 29-Feb-12 15:57:58

I made ppi claim over phone to first plus many years ago. All went well smile

Bucharest Wed 29-Feb-12 16:00:59

3teenhell, I am (thanks to this thread which has got me motivated!) d/l the form for an HSBC card similar to yours. Fingers and toeses crossed!

3teenhell Wed 29-Feb-12 16:03:22

oh yes Bucharest everything is crossed here!!

LittleBarnOwl Wed 29-Feb-12 21:42:01

Hi boring it was a loan, there was a loan chain over a few years so I got the £8000 in 4 separate payments plus the interest was separate. I was shocked how quick and easy it all was!

orangina Mon 05-Mar-12 11:18:41

Am so excited to have discovered this thread. I have no idea if I was mis-sold PPI but I guess I might have been, as I had an Egg loan and am self-employed.

Have just been on the Egg website to try and find out who to write to (I think I efficitnely shredded all my loan paperwork 3 years after I paid it off in full....) for information about my loan.... but I can't really find what I'm looking for. Has anyone here successfully got a refund from Egg?

Thanks smile

orangina Mon 05-Mar-12 12:32:17

Ok, found EGG Freefone customer services number through another forum and they were SUPER helpful (0800 7834393 if anyone needs it). Have discovered that I took out not one but TWO loans (how could I forget blush?) and they have basically given me all the information to submit my claim. Have written my letter, filled in the Ombudsman questionnaire form and should receive recipt of my complaint within 5 working days.

Fingers crossed! smile

Well done, orangina. Fingers crossed for you! Do let us know what happens, it's great hearing so many people getting refunds, and spurs others on to get their claims in smile

orangina Tue 06-Mar-12 22:54:34

I am VERY excited about it! I'll let you know...... smile

FayKnights Tue 06-Mar-12 23:03:26

Great thread! You all spurred me on to claim on PPI on a Halifax mortgage which was taken out in 1994 and finished in 2010, fingers crossed we get a little something. Keep the outcomes coming!

Shakey1500 Tue 06-Mar-12 23:44:36

Great thread, what a thrill! Ok some questions, apologies that similar have been asked...

I had an overdraft and loans with Barclays in the early 90's, I know I definitely paid PPI on them (on the basis that they'd be refused otherwise), too long ago to claim you reckon? Worth a go?

DH and I had a mortgage that would have started year 2000 BUT being as we chopped and changed lenders a bit I cant remember who we originally took it out with (I know! <old fogey emoticon>) what to do? How to trace? The credit file you think?

I've had a Barclaycard Visa for YEARS but not sure if I pay PPI on it. Would it be "in" with the interest or listed separately?


Definitely worth a try shakey!

I think credit files only go back 6 years, could you get a copy of bank statement from the time you took out your mortgage?

PPI is usually listed separately but isn't always called PPI - DH had it on his overdraft with Barclays but it was called overdraft protection payment

3teenhell Wed 07-Mar-12 11:52:38

Got a letter this morning offering me £1021 from santander!!

Well done 3teenhell smile

lisad123 Thu 08-Mar-12 22:46:10

Got an offer of £1823 from black horse this morning grin
Taking barclaycard to ombesmen though confused

I've just had an offer from Bank of Scotland but think it may be wrong - can anyone help?

Refund of premiums £69.68
Refund of interest applied to the account because of PPI £24.20
Interest at 8% £0.63

I thought the 8% interest was per year or something? 63p isn't 8% of £93 last time I checked!

Does anyone understand?

Shakey1500 Fri 09-Mar-12 19:08:59

Have lodged two complaints with Barclays today but they were for a loan and overdraft from eons ago so not sure if I'll get anywhere? But the lady on the phone said they had records of PPI having been paid on them both so that's hopeful right?? She gave me the 2 policy numbers anyhow and a phone number to chase up if not heard anything in 2 weeks.

It sounded like they had already collated a list of people who had paid PPI (and possibly would complain) so I'm keeping everything crossed. Spent almost an hour trying to trace my old mortgage only to find we hadn't had PPI on it in the first place. Can't win 'em all eh?

Tequila yes, I understand what you're saying ref calculating the interest, doesn't add up does it?? Perhaps another phone call?

Shakey1500 Fri 09-Mar-12 19:24:58

Tequila just noticed on previous page that your DH got a settlement from Barclays for overdraft protection fee. Do you mind me asking if it was for an account he currently holds? Or one from years ago? Thanks

HarryRedknappsDog Fri 09-Mar-12 19:26:38

I got an offer of £2500 from Mint last week. grin

Letter from Rbs today to fill in and sign with DH as its a joint claim. Will send it tomorrow and fingers crossed that it hurries up!

I am hopeful and if i get what I think we will then our holiday in may is sorted. But if not we have our savings and it's not all lost iyswim.

Has anyone had any success from stuff that was further back than 6 years?

happydotcom Fri 09-Mar-12 19:45:07

Congrats Greggs I did the same as you £3340. grin

Shakey, yes it was the account he currently holds. It was paid into his account today, and another PPI payment taken out at the same time angry so will have to ring them tomorrow.

I rang BoS and asked about the 8%, the guy on the phone agreed with me that it didn't look right and is going to get somebody to look into and get back to me.

Just waiting on Capital One now!

Shakey1500 Fri 09-Mar-12 23:09:34

Ahh right thanks. Was hoping it was a closed account, as is the one I'm claiming for. One thing that puzzled me, she said that the overdraft one was closed in 2011. Now, I haven't had a bank account with Barclays since 2004 so that's confused me a bit confused Hence me asking grin

A waiting game now. But I distinctly remember them saying I wouldn't get the loan/overdraft facility if I didn't take the insurance, which I relayed to them today when she asked why I thought I was misold. Explained that this was pre-internet, agreements over the phone and you trusted what they said etc.

Barclays have been the easiest so far that we have dealt with. I don't think they even asked why he thought it was mis-sold!

I'm sure it'll be ok and you'll get a nice fat cheque back soon.

I just can't understand why they are still taking it out of his account when they've settled the complaint about it? Most bizarre, I'll be after interest on this months payment too grin

BrightnessFalls Fri 09-Mar-12 23:29:49

Im waiting to hear from TSB. Ive heard they are the worst to deal with sad

Received a cheque this morning for £94.51 from BoS so they obviously sent that before I queried the 8%.

Not sure whether to cash it or hang into it until they come back to me. They didn't ask if I wanted to accept their offer so I'm guessing that by cashing the cheque I will be accepting by default?

ENormaSnob Sat 10-Mar-12 10:37:16

I would hold off tequila until you know whether the amount is correct.

I am claiming from bos too but not heard yet.

Would you mind posting back when you get an answer re the interest?

I have found some details from a loan with Barclays partner finance, how will I know if ppi was on it?

Of course I will Norma.

Re Barclays, just ring them up and ask them, or write a letter asking for a copy of the agreement. You'll need to enclose a cheque or PO for £1 though if you write to them

orangina Tue 13-Mar-12 22:21:10

I received an acknowledgement of my complaint from Egg today, and have 8 weeks to have an official response or else I can take them to the Ombudsman.

Getting slowly closer I hope..... (fingers crossed......!)

Dh got the right runaround from TSB today, tge branch manager told him it wasn't worth dhs time and then hung up on him.

lostboysfallin Fri 16-Mar-12 15:50:53

I claimed loads back through a company, but this thread made me rethink it and I remembered some old loans and credit cards. I've done a lot of refinancing over the years, balance transfers, consolidation loans

I have today been given the runaround by Santander, Halifax, and Lloyds. All the banks have been bought or merged.

But I have just phoned MBNA, literally on the off chance and I had a £15k loan that I can claim on! I don't even remember it. I'm so excited now.

MBNA were by far the most helpful, they just found the details, everyone else wanted me to find the details first

Lost boys how far back have you been able to. Lain?


lostboysfallin Sat 17-Mar-12 12:30:45

I had cahoot tell me yesterday that 6 years was the limit, I think that's because most financial institutions only keep 6 years before they go to archive, but I believe it's anything from 2004. I've had success from before then, but I claimed nearly 2 years ago now.

our was 1992 - 2004, however we had all the paperwork to show that PPI was not optional.

Flisspaps Mon 19-Mar-12 11:32:43

Sweet Jesus.

Letter from Welcome Finance this morning.

Original loan was about £800, which was taken out prior to the 2005 date most people claim from.

PPI + compensation being offered is £530.


I could cry.

I was hoping for about £100 so that I could buy a birth pool from ebay second hand, last week we found out it is very likely that DH is going to be made redundant.

£530. I've already kitted out the nursery with the £200 compensation from Santander.

I can't believe it.

Bucharest Mon 19-Mar-12 11:44:24

Brilliant Fliss! smile

orangina Mon 19-Mar-12 11:46:51

Wow Fliss!!!!!!

<gets utterly insane hopes up now, as original loan was a great deal more than £800.......>

Such good news, am v happy for you!

Excellent news Fliss grin

lostboysfallin Mon 19-Mar-12 13:56:57

that's fantastic news Fliss!

DonkeyTeapot Tue 20-Mar-12 16:36:50

Woo Hoo, RESULT!

I got a letter from Egg yesterday telling me my claim is being upheld, and that a cheque for £4,841.26 will be here in 10 - 15 days! I honestly expected to get a "tough titty, you don't get anything" letter - even if I did get anything I thought it might be £2000 maximum.

It was a £10,000 loan which I took out to clear all the debts my ex-h left me with. When he left me in the shit, I made a decision to be out of debt by the time I was 30. That meant paying off £400 every month for four years. Let me tell you, they were four very frugal years!

Is it childish of me to want to stick two fingers up at him, blow a massive raspberry, and shout "IN YOUR FACE, DICKHEAD!" at him?

Massive thanks to Gregssausageroll for starting the thread, as I would never have bothered if it weren't for this.

lisad123 Tue 20-Mar-12 17:02:06

Woo hoo teapot!

lostboysfallin Tue 20-Mar-12 17:33:58

Excellent news donkey!

orangina Wed 21-Mar-12 14:04:47

Fantastic Donkey!

(Eagerly awaits letter from Egg with cheque attached...... fingers crossed!)

WhiteTrash Wed 21-Mar-12 14:14:24

I got my letter offering £309.

Mine was a v.small over draft so the PPI was peanuts but its buying us a little camping holiday this year so we're happy. grin

orangina Wed 21-Mar-12 14:21:18

As a matter of interest Donkey, how long did it take Egg to get back to you from when they first acknowledged receipt of your complaint?

NotMostPeople Wed 21-Mar-12 14:38:15

Does anyone know what happens if you went through a broker? We took out a second mortgage/loan a few years ago when DH was self employed it included PPI which we were told we had to have. We paid it off three years later. However it was done via a broker so who do we claim from?

DonkeyTeapot Wed 21-Mar-12 16:22:47

Orangina The eight weeks would have been up today - the offer letter arrived Monday just gone. I was gearing up for a fight, waiting for the eight week mark - I was going to go all Ombudsman on their asses!

I got their letter confirming receipt of my claim on 23rd January.

orangina Wed 21-Mar-12 16:41:49

Thanks for that DOnkey.... will just have to wait the full 8 weeks then I guess...... smile

GodisaDj Wed 21-Mar-12 17:00:36

I never woop but I got £960 put in the bank today! Woop fuckin woop! grin grin

Mine was a graduate loan from HSBC. I specifically recall her telling me I couldn't have the rate with PPI. The PPI about £500 odd so have had a lot of interest added.

happy smile happy smile happy smile

Is it better to log your complaint by phone or fill the form in?

I've got a few loans and a credit card to complain about with the same lender. Numpty emoticon.

I've got all my statements going back to 2000 so can prove I had the loans and PPI but don't have copies of agreements. Not sure if that matters?

I'm complaining on the grounds that I was told it was compulsory, it was front loaded onto the loans and that my employment benefits as a civil servant means that I just didn't need it - generous sick and redundancy pay. Anyone else used the same grounds?

OhCobblers Wed 21-Mar-12 21:46:32

Stupidly started a thread earlier without doing a search first, however, one kindly MNetter replied suggesting i contact the bank first.

So i logged my complaint with Lloyds and will have to wait up to 8 wks, however, if my mortgage was from 2000 - 2006 does anyone know if i'll have a luck as i'm reading about some claims prior to 06 not being successful?


FayKnights Wed 21-Mar-12 21:51:00

Busters, I used very similar reasons to you, fingers crossed we get a good result.
Well done Donkey and GodisaDJ really chuffed for you.
I got my acknowledgement about a week ago from the Halifax, so just a waiting game now.

FayKnights Wed 21-Mar-12 21:53:44

Did anyone see the piece in MSE today about the man who got over £80k back but ended up losing £25K to one of those PPI claim firms who 'helped' him out? Definitely worth doing it yourself!

Thanks Fay fingers crossed for both of us!

Definitely worth doing yourself. The form isn't that hard to fill in! Those companies are just leeches!!

NotMostPeople, you need to claim from the lender.

Well done to those who've been successful, it's a great feeling when that cheque comes through your door isn't it grin

I'm still waiting for 1 from Capital One. It won't be much as there was only about £200 on the credit card, but whatever it is, it's better in my pocket than theirs!

DonkeyTeapot Thu 22-Mar-12 08:38:55

Busters I'd do the form - if you try to to it by phone I'm pretty sure they'd ask you to do the form as well, and it's good to have a copy yourself anyway, in case your claim is lost, or you need to contact the ombudsman.

Don't worry about not having copies of the agreements - I didn't. I didn't even have the account numbers, I shredded all the paperwork when the loan was paid off. The lender should be able to supply a copy of the agreement(s) anyway. I think I just put the years that the loan was taken out & was paid off.

Your grounds also sound fine. I was told PPI was compulsory, so quoted that on the forms. Good luck!

Thanks for that Donkey. I shall crack on with the forms tonight!

Tigerbomb Thu 22-Mar-12 18:01:30

I read this thread and thought I would try my luck with my own loan

I have today received an offer of 1133.20 , whoo hoo.

This was paid out even though I claimed on the PPI back in 2005 grin

queenrollo Thu 22-Mar-12 18:33:21

Dh got a letter from Northern Rock in October and he filled in the form and sent it back. They then sent another form and a letter asking him to fill it in if he wanted to proceed with a claim. Then we got another letter asking if he was really sure he didn't want to claim, so we sent a recorded delivery letter. Then we got another letter from them hmm sent another recorded letter back asking for confirmation they had received our correspondence.
We didn't hear from them so DH phoned to be told their system acknowledged receipt of his claim form from the first one we sent in....

They told him in Feb that his claim was 'active' so they couldn't discuss it with him and we haven't heard a thing.....

Any advice on where to go from here? I can't phone them as the loan was in DH's name and before we met. DH might need a bit of a nudge to take further steps but what?

ENormaSnob Thu 22-Mar-12 18:59:07

Think they have time limits to how long they get to deal with claims.

Ombudsman if they are taking the piss.

Shakey1500 Thu 22-Mar-12 19:57:26

I agree, ring them once more, outline the runaround you've had and tell them if it's not resolved by <insert date> you're heading straight to the ombudsman. If you can get in a "and he'll probably tell you to add more compensation for your incompetency" they may up their speed.

ENormaSnob whenever I saw your name on this thread I envisaged you as someone called Norma, possibly 50+, twinset and pearls etc. Then I read your username properly grin Not to say you're not called Norma etc

<digs bigger hole>

Anyhow, I'm still awaiting a letter from Barclays. I'll give them till end of next week then give them a ring. I've only made one call to lodge claim thus far.

lostboysfallin Fri 23-Mar-12 12:39:45

Had letter from mbna saying they will respond within 28 days, fingers crossed

busters I'd do the form. I did a form for the mortgage and a phone call for the loan. The form was sent recorded and they responded in about a week to having received it. The phone call apparently was never made hmm so ended up doing the form. Some people however have had good luck with phoning.

Re: Ombudsman They are so completely back logged, and the financial sector knows this, so it isn't really a huge threat. Let's put it this way. When DS was 2 years old, we put in a complaint (not PPI) and it's only just been resolved. He just celebrated his 4th birthday grin

LackaDAISYcal Fri 23-Mar-12 13:17:27

I'm still waiting for the TSB, but they have another week or so yet before the eight week deadline runs out.

and I'm reminded, by seeing this in active convos, that I still need to fill out the form for Barclay's.....

I'm sure people have claimed against them - have you read the whole thread? I think people had trouble but managed to get a claim in the end.

Ignore my last message I think I read the wrong message thinking it was the last one.

I got my reply from Rbs today saying they are now looking into it. 8 week countdown is on!

Thanks Ilove all forms done and posted recorded delivery tonight. And the waiting begins! Mine are all Lloyds TSB apart from one which was HP for a Dell PC.

I actually remembered that the last time I took out a loan back with them in 2009 I had actually grown a pair and told them that I didn't want or need the PPI. The assistant actually went and got a senior colleague to try and convince me I needed it! It didn't work and the supposed application refusal caused by me refusing it never happened. I almost put that on the form but thought that might be over egging it a bit grin

Best of luck to everyone else trying to get their hard earned cash refunded!

Tigerbomb Sat 24-Mar-12 00:35:31

8 week claim starts today against HFC and against credit card - I claimed against the PPI for them back in 2005 but if Natwest paid out under the same circumstances then I'm hoping HFC and Barclaycard will

magicOC Sat 24-Mar-12 02:05:49

1 wk left of the 8 wk countdown.

Could do with a little windfall. :-)

DonkeyTeapot Sat 24-Mar-12 09:37:35

Hope you get something nice in the post this week, Magic

Tigerbomb Sat 24-Mar-12 11:03:24

OMG, I am gobsmacked.

After accepting an offer of £1133 from Natwest on Thursday, I have today received a further 4 offers from Natwest for different loans I didn't even know I had claimed for. Natwest apparently investigated all loans as the original loan was part of a consolidated loan chain.

I have now been offered just over £6,000. I can't believe it. I can now pay for my DXH's funeral and take the kids on a small holiday as well as pay some other debts off.

It's the first time I have cried in happiness this year

Tigerbomb Sat 24-Mar-12 11:06:26

p.s. all the above was because I had read gregsausagerolls thread and made one 5 minute phone call to Natwest

Greggs and other MNetters I can't thank you enough thanks

DonkeyTeapot Sat 24-Mar-12 12:52:47

What wonderful news, Tigerbomb! That must be a huge weight off your mind.

queenrollo Sat 24-Mar-12 13:45:24

well DH got a letter this morning offering him just over a thousand pounds grin so our new kitchen just became a reality for this half of the year instead of the latter!

magicOC Sat 24-Mar-12 15:19:43

Thanks Donkey me too. Will come back and post once i've hear from them.

Tiger that brought tears to my eyes reading that. What a wonderful surprise and i'm so glad it can help you out. Sounds like you and your kids could do with a little break. Enjoy smile

hmm, just called our current mortgage provider and yes, we do have PPI on it. Not sure now whether to claim in case we may need it in the future?

Tiger I am so pleased for you. I hope you enjoy your break. Well done.

Shakey1500 Mon 26-Mar-12 20:18:57

Well I am GRRRRRRR at Barclays who told me 2 weeks ago that I had started a claim rolling over the phone, didn't need to send a form and gave me a telephone number to ring if I hadn't heard anything in 2 weeks.

I rang today, nada. No complaint logged, despite me giving them the reference number I'd been given. Have to fill out the form after all.

So...start all over again. Humphh.

lostboysfallin Wed 28-Mar-12 10:29:57

Another great result, queenrollo!

Ilovemydog, if you have ppi on a mortgage that could be a huge amount. More than you would ever claim, who is the lender?

We got PPI on the mortgage from 1992 - 2004, and just claimed on the current mortgage. very easy this time. All on the phone and she asked why we thought it was mis sold. I had to ask her to include information which hopefully will explain further why it was mis sold.

DonkeyTeapot Wed 28-Mar-12 19:48:29

Cheque arrived today smile

lisad123 Wed 28-Mar-12 20:28:34

Still waiting for ours angry

OhCobblers Wed 28-Mar-12 20:57:18

For anyone who has had success with Lloyds TSB, did you get the money at the end of the 8 weeks? OR do you wait 8 weeks for them to give you a decision and then receive the money after that?


lisad123 Wed 28-Mar-12 21:03:20

Waited 8 weeks and still waiting nearly four weeks after offer angry

Shakey1500 Wed 28-Mar-12 21:03:58

grin I have totted up the amounts mentioned by individuals on ths thread (not including 80k bloke in the news) and it's a grand total of.........<drum roll>

£141,510! Blimey riley! thieving bastards

Sent my form off today, recorded delivery. <hums themetune to Countdown> hopefully in a couple of months I can do the "Doo doo, doo doo, diddly deeee DUM" with an announcement of a nice cheque. Shan't hold my breath though as it was 1998/1999

But I'm like a dog with a bone if I think I'm owed money grin By the way, IS there a definitive time limit? I know that 6 years is banded about but where would I find out for sure? I've scanned the FSO website and can't se anything. It's a big site though.

shakey think the 6 year threshold is because that's how long banks etc keep their records for? When I called Santander about our mortgage from 1992 - 2004 they didn't have the records, but fortunately we did, which is how we got the repayment. grin

ENormaSnob Thu 29-Mar-12 10:43:13

Barclays partner finance told me that they put all details into archive.

You have to send a cheque for a tenner to pull them.

Hoping we can do similar with dh's loans from 2002.

Debs3013 Thu 29-Mar-12 12:24:27

Hi Shakey

Well you can add to that total.

Thanks to Greggs starting this thread, I finally decided to take on the First Plus loan we had a few years ago. Very, very easy to do, they had the form on their website, sent it off, got an acknowledgement a week later with the usual blurb about them having 8 weeks to make a decision.

3 weeks later received a letter from them advising they completely agreed PPI was mis-sold and would we accept..............£9100!!! Errr yes!!

Cheque received about 10 days later.

Couldn't have been timed better as I'm 15 weeks preggo, so able to pay loads of stuff off, so in a better financial position for giving up full time work.

So huge thanks to Greggs grin

Shakey1500 Thu 29-Mar-12 12:54:35

Whoop! That's great Debs

Brngs us up to a whopping £150,610.00 grin

WOW! Brilliant Debs. Well done.

lisad123 Thu 29-Mar-12 19:55:01

We got 13,000 from first plus a few years back, they were very quick and easy grin

magicOC Fri 30-Mar-12 20:11:02

Received an offer today of £1548.27

thanks and wine being passed thru the the net to greggs for starting this thread and giving me the confidence to try my luck. Thank you.

No cheque tho? They want my bank details to transfer the money into my account. They said they need a recent bank statement to verify the account. Is this safe?

lostboysfallin Fri 30-Mar-12 20:36:41

Excellent Magic
I'm sure its fine, just making the process longer.
Is that m&s?

magicOC Fri 30-Mar-12 20:42:56

Thanks LBF

Yes it is M&S

bucketbetty Fri 30-Mar-12 21:09:09

Hi everyone, great news for some of you. A colleague of mine recently got £8k and encouraged me to contact my bank. I wasn't 100 percent sure whether I had anything to claim. I rang HSBC, I had a vague recollection that I'd paid PPI, I asked them and they immediately gave me 3 reference numbers. One for a graduate loan taken out in 1999, one a personal loan (can't remember when I took that out or how much for - same with graduate loan, can't remember hwo much I borrowed) and a credit card, again can't remember when I took it out or for how much. I think they were all around 10 years ago, so there doesn't appear to be a time limit on it. I googled PPI template, used a Guardian template online and adapted it to suit including the reference numbers given to me by the bank. I sent it recorded delivery 3 weeks ago. I rang the bank last week to make sure they had the letter which they confirmed they had. I guess I just have to wait. Should I chase it up? I'm feeling quite anxious about it. I could so use a little extra money (I know we all could). Does anyone have any advice on whether I should keep chasing or should I just wait the 8 weeks then chase?

KenDoddsDadsDog Fri 30-Mar-12 21:10:55

Hi bucket. What did you say when you called HSBC to get the numbers?

lostboysfallin Fri 30-Mar-12 21:12:19

No harm in chasing, they might just be able to give you reference numbers of the claim and tell you how long

bucketbetty Fri 30-Mar-12 21:19:50

Hi KenDodd, I rang them and said could they send me statements relating to loans I had with them that had PPI (I wasn't 100% sure I had any) and the lady said no need, she could see I had a graduate loan, a personal loan and a credit card with PPI and then proceeded to give me the reference numbers. I hope that helps?

bucketbetty Fri 30-Mar-12 21:21:17

lostboy, they said that they had received my letter but no action had been taken yet. I would have thought I might have had some acknowledgement letter by now. It's just over 3 weeks, so not that long really.

KenDoddsDadsDog Fri 30-Mar-12 21:21:43

Thanks! Very helpful.

KenDoddsDadsDog Fri 30-Mar-12 21:26:54

Just called and they told me to write to the address. Thanks bucketbetty

bucketbetty Fri 30-Mar-12 21:33:10

Yes, that's what I did. Do you have a copy letter that you can use? Google Guardian PPI and it will come up with a really good, easy to use template.

KenDoddsDadsDog Fri 30-Mar-12 21:35:34

Thank you. I will do that tomorrow.

ilove Mon 02-Apr-12 13:54:22

I have 8 blush to send off tomorrow

bucketbetty Mon 02-Apr-12 19:22:51

No idea how to attach a link from another thread I started, I wrote a rather long winded update. Please look at it if you're interested. It looks like HSBC have made a bit of a boob. They sent me a letter with Halifax in the subject title in error, they're also saying I'm not entitled to PPI because on the policy numbers relates to a bank account, one was a graduate loan and I cancelled it and they reimbursed me (which may have happened I can't remember and don't have the paperwork). I suspect I may get nothing. This may of course be the usual way things are dealt with in which case I'll still complete the questionnaire and send it back to them - is that right?

bucket I don't understand. Are they saying that you have already been compensated?

Just because you have and/or had PPI doesn't automatically mean you were mis sold it. So, there are two thresholds, one being that you have PPI on your loan/credit card/mortgage and the other being that you didn't need it/weren't consulted/automatically put onto your repayments

bucketbetty Tue 03-Apr-12 19:04:00

It's all very confusing but thank ilove. I was missold it because I was told that I must have it or wouldn't get the loan in not so many words, this much I do (vaguely) remember. I've asked them to send me the agreements to check .

lostboysfallin Wed 04-Apr-12 10:05:55

Betty, I saw your other thread but have lost it now sorry.
IME, HSBC are quite fussy about these PPI claims, but I did deal with them years ago before the recent changes. They actually refused my DH's claim, saying that as he was a finance professional he should have known what he was signing. We didn't challenge it as there is a cashback refund at the end of the loan, so decided to wait for that
Their process sounds either unprofessional or they are trying to give you the runaround.
If you remember them saying you couldn't have the loan without PPI, that's not necessarily going to be on the forms, so you will just have to state that on the letter/forms
Complete the forms as best you can, with covering letters of explanation and get them back in the post

FreudianSlipper Wed 04-Apr-12 10:34:40

i applied a few weeks ago. i am sure i must be owed something, i know i did decline it on my halifax card, but not sure i did on citigroup or mastercard, they both sent me a letter as they knew i woudl be such a good customer blush and offered me a card, i called then they asked a few question a credit card was then popped in the post

i have just received a tax rebate of £1905 from 2004-2006 as i overpaid tax on my health insurance smile

FreudianSlipper Wed 04-Apr-12 10:37:13

it was private health insurance i overpaid on....

We just got an settlement of £6021 from Halifax/Bank of Scotland grin We are still waiting on them looking at 1 loan and a credit card not sure if we will recieve any more.

lostboysfallin Wed 04-Apr-12 10:47:56

£6k!! excellent. that's a fantastic result

IvantaOuiOui Wed 04-Apr-12 16:22:07
FriedSprout Fri 06-Apr-12 14:41:56

Good grief, that is amazing shock

I have put three claims in, two on loans and one for a credit card. Don't hold out much hope though as loans were back in 2003 and 2004. They all had ppi on them which I was under the impression I had to have for the loans and didn't even know I had with the Credit Card blush

If nothing else, I shall take much more control/notice of how and where my money goes from now on.

Will not know anything until the end of April, although Lloyds phoned and wanted me to go over my reasons for the cc claim again.

Thank you to Gregssausageroll for this thread thanks

Thisisformatilda Fri 06-Apr-12 19:08:48

I'm in shock.
Just wanted to say thank you for this thread.
I had been meaning to claim but couldn't be bothered to fill in the forms.... But your thread inspired me to do it and today I got a letter offering me.......


(falls off the sofa again.....)

Oh. My. God.

mumatron Fri 06-Apr-12 19:15:58

shock Matilda! Wow. That is amazing.

Well done!

I hope your going to treat your self now.

What's everyone using their Money for? My list is getting bigger and bigger and it's probably not going to even be accepted!
Some brilliant results here tho!

Thisisformatilda Fri 06-Apr-12 21:29:48

I need to pay off credit cards and overdrafts
So much debt here!
But I really really want to book a Holiday go on a massive spending spree!!!!

Wow, well done Matilda!

I got the majority of mine back about a year ago and we used to it get married abroad. The couple of claims I'm waiting for now will be £100 ish, if that, so will be spent on treating myself grin

DonkeyTeapot Fri 06-Apr-12 23:45:11

Matlida That's amazing!

BoringNameChange I've treated myself to an SLR camera, which I've been wanting for a couple of years but wasn't able to entertain as a realistic possibility. I'm also learning to drive at the moment, so the rest will go towards a car, tax, insurance, and other equally unexciting but necessary costs.

Bloody hell Matilda that's fantastic!

I've had a letter from LTSB saying they're looking into it and will be in touch within 8 week and one from a firm that we bought a pc from (not naming them but it sounds like smell) telling me to bog off because signing the credit agreement meant I accepted the PPI as did not cancelling it within 90 days.

They have totally ignored the fact that there was no way to opt out of the PPI when buying via their website. I even tried to phone them to sort it out but they always told me I needed to speak to someone else ad infinitum. I just gave up in the end. They have also helpfully included in their letter that I could've got a copy of the PPI policy they had sold me by writing to the underwriters to request one. So by their own admission they sold me something without me having the chance to review the full terms and conditions. Off to the Ombudsman with that one methinks!

lisad123 Mon 09-Apr-12 18:23:37

We received a cheque for £231 today, and can't work it out at all. The total amount of redress was £1800, and even on the breakdown it doesn't tally. We also asked for it to paid in direct to account. Anyone know what's happened? Have they completely screwed us over?

Can you type the breakdown out here Lisa?

lisad123 Tue 10-Apr-12 09:14:04

It's quite long as its three separate agreements.

The last section says:

Payment to ppi 1463
Excess balance 140
Subtotal 1603
Stat interest 290
Less tax -58.12
Total £1835.82

lisad123 Tue 10-Apr-12 09:30:49

Omg!! Just got hold of them and they are saying that's all we are getting angryangryangry
They say we had a pay out on ppi previously and they hadn't noticed hmm
I'm certain we haven't! They are useless, didn't inform me of this, I have a offer here from them and they are now looking into weather they have to honour itconfused
I can't talk to anyone directly as its dealt with via admin team and they don't talk to customers directly angry

Shakey1500 Tue 10-Apr-12 14:52:11

Ask them to provide proof of the previous PPI payout?

That's weird Lisa, I haven't heard of that before. I thought their calculation may give a clue but no, I still don't understand it!

I'd definitely ask for proof it was paid out previously.

Avenged Tue 10-Apr-12 15:04:52

Not sure I had a PPI, but if I did, my loan was paid off in 2005. Would I be entitled to make a claim for a PPI as far back as that?

BlingBubbles Tue 10-Apr-12 16:02:11

Question for those that have claimed against Egg:
Barclays has recently taken over Eggs credit cards, do we need to claim through Barclays or Egg?
Did you send all original documents with the claim?

Thanks grin

orangina Tue 10-Apr-12 16:16:49

Hi Bling.... I have an ongoing claim with Egg which I put in in early March.... I went through them directly, as that is who I took the loans out with.

Meanwhile, in a fit of efficiency, I shredded all my loan documents after I paid it all off (!!!), but I just called the Customer Service Dept (I think I wrote down the number upthread) and gave them my details and they came up with the account numbers and amounts of the loans themselves, plus they confirmed that I did have PPI on both of the loans (and I only thought I had ONE loan, I had compeltely forgotten about the other....!).

I just sent a letter that referred to the loans and their account numbers, (plus the dates they were paid off by, given to me by Egg), plus why I didn't think I should have had PPI (in my case I am self employed, and have been for over 10 years).

I then got an acknowledgement within a week and am in the middle of my 8 week waiting period for them to deal with my complaint. Am fully expecting pay out, but will take to Ombudsman if they don't.....

(Really hope to burst onto this thread in a few weeks time with a breathless "I can't beleive it! They have sent me a cheque for [insert giant amount of money here].....!" grin)

BlingBubbles Tue 10-Apr-12 16:23:21

Orangina, thanks so much, got the number you put on and will give them a call now to get the details of my loans and credit card.

Hope you get some good news through the post soon

orangina Tue 10-Apr-12 16:29:23

Oh good, let us know how you got on! A quick question for all of you in the know. I have had endless credit cards over the years, many of which I have now dumped. If I would have had ppi on any of those, would it have showed up as something itemised on the statement? In other words, if I had never noticed anything on the statement, would I not have had ppi?

(Thinks about contacting EGG again re: credit card.....)

Avenged, it's worth a try! One of mine was from 2005 IIRC

Orangina, yes it would show on the statement as insurance but you may not necessarily have noticed it. If you still have the statements, have a look back through, alternatively just ring the card companies up and ask them.

orangina Wed 11-Apr-12 14:45:48

Have just got my offer! £4200+!!!!!!!!

Am VERY excited! The entire thing took me about a half hour in total (calling Egg, getting my details, writing the letter....), so I urge EVERYONE to have a go.


Thanks SO much Greggs for starting this thread and to everyone else for posting their success stories. I would never have thought of doing it otherwise.....

wine wine wine all round (after 5 o'clock obviously.......!) smile

OhCobblers Wed 11-Apr-12 15:32:27

I called LLoyds TSB about my mortgage protection taken out from 2000-2005.
Gave the girl my details and she logged the complaint and said i did not need to write in as well (she was in the Mortgage dept rather than PPI as i had no intention of being diverted to Manilla ....).

Got a letter saying that there was NO PPI under the mortage details i had given. Called them again yesterday and said yes there was as it is itemised as a PP Ref on my bank statement and my mortgage and PPI have different reference numbers which i had given them. They now want this as proof so i have to post if off to them. Bloody annoying as thats now taken over 2 weeks to get to to this stage.

Anyone else had similar happen??

Shakey1500 Wed 11-Apr-12 19:16:02

Ohcobblers I rang Barclays to enquire about PPI on my Barclaycard, she said I hadn't paid any on the credit card but HAD on a Barclayloan and Overdraft. She also said I didn't need to write in, gave me 2 reference numbers, said if I hadn't heard owt to ring xyz number in 2 weeks. I didn't hear so rang, they had no reference or clue about it. Said I had to fill in the claim form etc. So that wasted 2 weeks. Sent the form week and a half ago and had no acknowledgement as yet.

orangina whoop! Well done!

Shakey1500 Wed 11-Apr-12 20:31:27

So hopefully Barclays will come good and I'll be posting my own "You'll never guess what!!!" post soon grin

orangina Wed 11-Apr-12 20:49:05

Let's hope so Shakey.... smile

Brilliant news orangina, well done!

LackaDAISYcal Thu 12-Apr-12 16:15:07

I got a letter from Lloyd TSB yesterday saying there was no mis-selling on my credit card sad

and then another this morning offering me almost £9000 for four separate loans grin

I'm going to contest the credit card one though, as it was sold in the same way as the others, so I don't see how they can say one was ok and the other not. And as far as I can see, payouts on credit cards can amount to thousands, especially if the ppi caused you to incur charges for going over your limit.

But a bit like this: grin shock grin [ahock] grin

Brilliant Daisy! And definitely contest the credit card, you've nothing to lose and everything to gain!

LackaDAISYcal Thu 12-Apr-12 17:21:03

And I've just realised that my mortgage isn't included in today's letter! They saud there is no evidence that PPI was paid, but I just had a dig round and found a yearly statement that clearly shows "mortgagesure" payments so I have to fax that over, and detail why I'm not happy about the credit card being declined. The lady I spoke to thought it odd that one had been declined, but the others were accepted.

BlingBubbles Thu 12-Apr-12 18:28:51

Shakey, Barclays are rubbish, I called them up yesterday to ask a few questions re my credit card and they were so rude and didn't seem to want to answer my questions, they said they have logged my complaint but I am going to send off the form as I don't trust them one bit.

Egg on the other hand were super helpful on the phone grin

lisad123 Fri 13-Apr-12 09:51:56

Black horse finally gave me an answer! angry
They say they made a mistake and because they paid put on the ppi when dh was dx with cancer, it can't have been misold and so all they have refunded is the interest minus the tax angry
They had sent me an offer which I signed and dated, pretty sure it's legally binding but they are being a real painangryangry

mynotfinkso Fri 13-Apr-12 15:07:35

I wonder if anyone could give me some advice, please?

We have PPI on a loan we're still paying. We agreed to take it out but on reading this thread yesterday i realised that pre-existing medical conditions would not be covered which we were not informed about (dh has a couple), but also that Dh, as a local government employee at the time (which the bank were totally aware of) would have had a generous sick pay entitlement, a redundancy package and also a very generous 'death in service' payout should the worst have happened.

We took the PPI because we were worried about what would happen in these circumstances and didn't even consider the benefits he would have got from work. I don't recall being pressured to take the insurance but there was certainly some talk of 'peace of mind' and 'covered for every eventuality'.

I suppose my question is, as we knowingly took it out, is there any point in trying to reclaim it? It feels morally wrong somehow, even though it seems we didn't really need it. Or am I overthinking this?

mynot I think the point is that you were mis sold PPI on the basis that you were already covered. Being 'mis sold' something kind of conjures up a double glazing salesman with dodgy tie, putting pressure on you, but it can also simply mean you were sold a product that you didn't need and the person selling it to you got a big fat commission. The fact that the bank was aware of your DH's benefit is actually evidence that it was mis sold.

Have a look at the Ombudsman form as it covers the points you raise.

mynotfinkso Fri 13-Apr-12 15:54:30

Thanks ilovemydog smile That's exactly it. Because there was no really hard sell, I've just assumed that we didn't have a case but I've had a look at the form and i can see the section that covers our situation. Do i have to ring the bank first or can I just fill in the form and send it off?

smile It's up to you. We've done 2 applications. The one we did over the phone went 'missing' hmm but the one we sent hard copy, recorded, was responded to in about 4 weeks.

But know that others have had success with applications over the phone.

I just downloaded the one on the Financial Ombudsman website and then called the bank to find out the address of their PPI department.

LackaDAISYcal Fri 13-Apr-12 18:18:41

I think the ones who realise that genuine mistakes were made are being really reasonable about talking things through with people, and are keen to look into the claims. The ones who know they did wrong, but don't want to admit it are the ones being twitchy.

I mis-counted mine....tis actually £9.2K not £8.9 grin

And I really enjoyed sending the email today saying why I thought my credit card PPI was missold, and then sending them copies of the mortgage statemens showing that I had PPI, as well as recounting the tale of how I actually got the mortgage with them in the first place, which in itself could be construed as a massive bit of mis-selling! Cold calling, promising me a mortgage knowing that I was borrowing over 3 times my salary, insisting I had not only PPI, but a bank account with them as well....I wonder if that can be construed as mis-selling, I might be able to pursue getting all my charges back for the last 20 years...


<decides not to push my luck>

LackaDAISYcal Fri 13-Apr-12 18:24:57

mynofinkso, and because they have been caught with their trousers round their ankles, the onus is on them is to prove that you weren't mis-sold, rather than for you to prove that you were. You have nothing to lose, and everything to gain, especially as they know damn well that their staff were encouraged to push these policies....much like shoe shop staff are encouraged to get you to buy the polish etc as they earn a commission on it.

My main beef with them is that they did not inform me that other PPI plans were available....or that 3rd party insurers could provide a multi policy plan that would be cheaper than the combined individual plans for my mortgage, credit card and loan. It was either the plan attached to the loan, or nothing. And that just wasn't the case.

FriedSprout Mon 16-Apr-12 00:19:55

Thanks to Gregs for starting this thread. On Saturday I had a letter offering me nearly £2,000 for a couple of small loans I had almost forgotten about. Still waiting to hear about the Credit Card ppi

It only needed one phone call and one form, and if I managed to work it out without the help of "outside agencies", then anyone can, believe me grin

In my case, I did not need the ppi as was covered for most things through work, this was not queried and I was under the impression that ppi was a requirement of the loan anyway.

The loans were nearly 10 years ago.

Threa is back. So positive hearing all your news.

Anyone had any joy with the Next Directory?

I only noticed the other day that DH has been paying ppi for years. He thought it was just part of the interest.

I sent a claim for to Next and received a reply from them.

Basically they claim it was not missold, even though it was added without being asked for and you had to opt out.

They also state that Next is not a firm regulated by the financial services authority for the purpose of insurance sales.

Feeling really glum as it bloody was missold and we have been paying it for a decade.

sherocks Mon 16-Apr-12 16:31:53

I have just started a new thread and then I have found you lot ! I hope you can help me !

I just got my credit card bill and I'm hunting for ppi...

It shows like this :

13 march payment by credit direct debit :---------------------------------12.15
16 march optional payment protection :-----------------------------------3.92
interest on your standard balance bla blabla :----------------------------2

What do you think ? I have no recollection of agreeing to it !
Thank you for your help.

Shakey1500 Mon 16-Apr-12 19:36:42

That looks like PPI to me sheroks. Can you find any agreements/paperwork where there was an opt in/out box of some sorts? Have you got any "optional payment protection" agreement etc? Definitely worth ringing them I'd say.

LackaDAILYcarb Mon 16-Apr-12 20:03:34

DamnDeDoutance, there are swathes of threads on MSE, and no doubt someone on there will be able to help. I would imagine that as they are providing PPI they would be governed by the ruling to pay back mis-sold insurance.
Alternatively you could contact the Financial Ombudsman Service. There is a standard form for appealing the lender's decision. Again it can be found on MSE. I can't link as I'm on my phone at the minute.

sooperdooper Mon 16-Apr-12 20:09:45

I need some help on this, I had a loan which I took out with Egg which is now paid off, they passed the loan on to another company before the end of it, but I made all the payments and I'm sure there was PPI on it

I've asked Egg for a copy of my original loan agreement but they said I need to contact the other company, but I never signed anything with the other company - they just passed it over, so I'm a bit hmm as to what I can do, anyone know? smile

BlingBubbles Tue 17-Apr-12 08:36:59

Sooperdooper, they told me the same thing regarding my credit card which is now through Barclays. I assume that when another company takes over the credit cards/loans of a company that they take responsibility for their debt as well, so I am going to be making my PPI claim through Barclays.

Good luck

sooperdooper Tue 17-Apr-12 12:22:36

Ah cool, I've rung the other company and they're sending me the original loan agreement today!! fingers crossed

Shakey1500 Thu 19-Apr-12 19:30:30

Thought I'd regale you with the debacle I've had so far today with Barclays.

Received a letter saying my complaint is not being upheld because "we can't find any PPI policies under your name" case closed. I am adamant I had PPI and have the policy numbers from Barclays themselves confused So I rang them, explained, abrupt woman tells me the case has been closed but recommends I ring Barclays Insurance Dublin (BID) who have records of any PPI from anybody with Barclays. I asked why they themselves haven't been in touch and she can't give me an answer.

I ring BID, speak to very nice lady who confirms I had PPI and gives me the same two policy policy numbers. Says that the investigating team are more than welcome to ring her and she will confirm.

This is the best bit. I ring the investigating team back and tell them all this BUT...

Them - You'll need to write to us
Me- And say what?
Them- To give us the policy numbers
Me- I already have. They're the same numbers I gave on the official ombudsmans form.
Them- Well we'll need your maiden name then
Me- Again, I stated ON THE FORM that the borrowing was under my maiden name and wrote it ON THE FORM that you HAVE ALREADY.
Them- Well details of the conversation you had that confirmed everything
Me- I've just given you all of them!
Them The name and number I mean (in a sarky voice)
Me- So let me clarify you want me to write a letter, giving you the policy numbers that you ALREADY have, giving you my maiden name that you ALREADY have and give you the telephone number of ANOTHER DEPARTMENT IN YOUR COMPANY???
Them Yes

YE GADS! What a palarva angry The very nice woman in Dublin calculated about 2k in PPI so I will NOT let this go (nor would I for a fiver actually) grin

littlenuttree Thu 19-Apr-12 19:40:46

I took out a loan in 2006 when I was employed and the insurance was added on to the loan at the start. I became self-employed about 3yrs ago and according to the loan paperwork the insurance would no longer cover me. I did agree to the insurance at the time, but do you think could I claim now since I'm no longer covered?? confused

little yes. The issue is whether you were wrongly sold PPI at the time.

sooperdooper Fri 20-Apr-12 18:09:19

Got a copy of my loan agreement document today, the PPI is addded on the loan agreement, no tick box or anything to say whether I wanted it or not, just listed under the loan amount and added to the total - so I'm hoping I've got a decent claim??

It's a big chunk as well, the loan was £15.5k and the PPI was almost £5k... off to write a letter smile

sooperdooper Fri 20-Apr-12 18:19:32

Also, it isn't made clear if the interest is being charged on the loan amount, or the loan amont plus the PPI, so I'll bring that up too

FriedSprout Mon 23-Apr-12 10:51:52

Just got a letter offering me £4,110 for the credit card, so am very happy that I am on Mumsnet smile

Am spreading the word in real life too, several friends have been checking with their banks about previous loans and cards and have found that they too were paying ppi. Two of the friends were self-employed at the time and the other thought she had no option but to have ppi in order to get the loan. So they should all have a good claim. Certainly, for the sake of a couple of phone calls and a form, they are intending to try.

Another remembered that she used to have a M&S card years ago, and that too included ppi. She has been savvy enough in recent years to know she would not be covered or need it on recent loans, but had forgotten all about this aging card.

Everyone out there, if you have or had a loan, mortgage or Credit card, even if you no longer have the details, go on-line to the lenders web-site and follow the links to the ppi claims number. They must tell you if ppi was included. If it was, they will ask why you think it was mis-sold, even just "not knowing about it", or not thinking you had an option may well be enough reason.

Look at the links higher in this thread for more info. Don't hesitate to do this, or get nervous, there really is no need to use an outside agency to do this for you (and claim a large chunk of any settlement from you).

As I said before, if I managed to do it, then anyone can grin

YNK Mon 23-Apr-12 11:02:20

Shakey I have also had this from Barclays. Telephone call to say they had no records and they would close unless I had more information, such as a policy number.
I have called to say I provided the policy number on the form and been told they will look into it again! I also have evidence that £30+ a month was being charged and included in my mortgage payments.

AnnieBody Mon 23-Apr-12 15:33:37

I love you gregs thanks

Just spoke to Lloyds and they are sending me an offer letter for £6000 !!!

LackaDAILYcarb Mon 23-Apr-12 17:17:12

So how long from the offer letter has it taken for the funds to be credited?

HelloDoris Mon 23-Apr-12 19:41:54

Hi all,

Long time lurker, first time poster. After being inspired by all of your amazing stories on this thread I thought I'd get my ass in gear and write to Barclaycard in regards to my PPI. The card was originally owned by Egg and having sold it on to BC I duly filled in the forms as best I could. Got the obligatory letter saying they'd look into my claim and they would write with the outcome by the 17th April.

Fast forward and on the 18th April I received a letter saying they were still looking into my claim and waiting on paperwork (presumably from Egg) and they would be hopefully getting back to me soon on their decision. It also said I was within my rights to go to the ombudsman if I wanted as they had gone over the time limit.

So my question is, should I wait it out with BC and give them another month to get their asses in motion, should I go straight to the ombudsman now or something else ive not thought of?!?

The letter I received on the 17th gave no further timescales of when they might come back to me.

Thanks in advance!


LackaDAILYcarb Mon 23-Apr-12 23:40:16

Doris, from what I've read on money saving expert, it's usually quicker to hold out for the original lender. If it goes to the ombudsman, it can take up to a year apparently. So, I would give them a few more weeks, but maybe pop over to MSE and see what their advice would be.

The ombudsman is not the fast option. We had another complaint that took 3 years, although this also included an appeal from the adjudicator. All the ombudsman would do initially would be to write to the bank for a decision, so think it would be best to wait for their decision.

DomesticDisaster Tue 24-Apr-12 15:29:16

Does anyone know if this applies to pensions? My DH is self employed and has a personal pension which he's paying PPI on. I've tried to google it but had no luck - hopefully someone might know here.

HelloDoris Tue 24-Apr-12 15:47:23

Thank you for your advice. I'm going to hold out for a bit longer. I'm just aware I'm due to give birth to Dd2 in 8 or so weeks and having a toddler and a new born around will mean less time to keep on top of this!

Longdistance Tue 24-Apr-12 15:56:29

I actually wrote 2 Egg, and got a reply, and they are looking in2 my claim, but needed a copy of my marriage cert as proof of ID. I got £270 back of Capital One, not much but a start. Am going through all the credit card companies I used. It's gonna take ages!

sooperdooper Wed 25-Apr-12 15:45:59

I've sent off my letter to Moorgate (who Egg sold my original loan onto), fingers crossed for something, there was nothing about the PPI being optional on the loan agreement, it was just lumped in

lostboysfallin Thu 26-Apr-12 13:02:49

I'm shaking
On a loan of £15k, that I can't even remember
Greggs, thank you thank you thank you

lostboysfallin Thu 26-Apr-12 13:23:14

ITs not actually the loan, it's a credit card.Again, one that I didnt remember. The loan hasn't been calculated yet.
Will book holiday flights now for my extended family too.
And DS can get a new bed

LackaDAILYcarb Thu 26-Apr-12 13:47:08

Bloody Hell lostboys!!!
That is fantastic grin grin grin
Is that one of the biggest payouts on the thread to date?

LackaDAILYcarb Thu 26-Apr-12 13:54:36

I really must do my Barclaycard complaint form too. Am being very lax with it!

I called Looyds TSB line earlier....payment is still in the system for my bank loans hmm even though the offer letters are dated 5 April, and they couldn't tell me how long the other complaints would take, just that they were with the refunds team. When I asked what the FOS timescales were for following up a complaint after providing further information, she couldn't tell me. When I asked if she knew that there were set periods for responding as laid down by the FOS she seemed very confused, said she didn't have access to that level of information, couldn't put me through to someone who could tell me, but could "promise me" that today's call would be logged on the system.

Makes you wonder what the PPI line is for, if they have no access to the information or to anyone who can provide them/customers with the information.

She did say that payment is usually made within 28 days, so not long to wait now...

lostboysfallin Thu 26-Apr-12 14:09:56

It is pretty big, will check the thread
I must say mbna were amazing, I just gave them my name address dob, no forms filled in.
This would have been a card, permanently at it's limit,maybe 3-5k, at least 6 years ago. Ppi is 3.5k, the rest is interest

Shakey1500 Thu 26-Apr-12 19:36:55

Fantastic lostboys grin!!!!

oooggs Thu 26-Apr-12 20:12:47

I am being extremely dumb here but I don't know where to start!!

I have had a loan with barclays and credit cards with egg, Halifax & barclaycard. But when they had been cancelled for over a year I destroyed all the paperwork.

Can I do anything? And if yes, what? Please

LackaDAILYcarb Thu 26-Apr-12 20:16:54

oooogs, the first thing to do is call those lenders. They will have records. You may have to pay to get copies of the credit agreements. These will cost you, iirc, £10 each. You can take it from there.

And have a look on ; there is loads of information on there, including all the relevant PPI phone numbers for various lenders.

lostboysfallin Thu 26-Apr-12 21:19:22

Oooggs, one way to find the details could be if you had direct debits to these companies for the payments. I got some details from the direct debit references which I could see from my Internet banking. Even if the payments are now cancelled, the references could still be there.

teanosugar Fri 27-Apr-12 10:28:14

Right you guys, you've spurred me on.
Spent an hour last night going through old paperwork and have found (was convinced I didn't have any paperwork) my PPI agreement with Barclaycard, and the same for the last two Halifax mortgages.

I also had a loan from the Halifax a few years ago but have no paperwork, if I just write to them they should be able to find details right?
(I wanted £4K for home improvements added to the mortgage but woman at HX said no, I would have to have a loan and I would have to have ppi (remember it well as she was a snotty cow aged about 12!).

lostboys - thats amazing!!!

LackaDAILYcarb Fri 27-Apr-12 12:48:17

Had a call from my branch this morning....1st installment of PPI repayment will be in my account later today grin, and they were wondering if there was anything they could help me with? Savings account etc etc etc...Of course they don't want to see that money leaving the account! I didn't have the heart to tell her that I am going to close the account, as I have another with BoS, but couldn't close it because of my overdraft! Once I am in the black, I'm gorn!
Why they are only paying half of it today though, I am not entirely sure hmm

TaperJeanGirl Fri 27-Apr-12 17:30:54

Hi, have been watching this thread with interest, I made a claim from car giant for mis sold ppi, have heard back from them today saying they will refund me 100%, but havent actually stated an amount? When I called them they forwarded me onto black horse who the finance was through, who couldnt discuss the account with me as it is in my partners name, but he did say we will get the 55 monthly ppi payments back, plus 8% interest, now I am a total thicko, but worked out the payment before interest will be £1485, anyone around to help me work out the interest? confused blush

FayKnights Sun 29-Apr-12 15:40:38

DH finally got an offer for his mortgage PPI of just over £4k, which we are chuffed about, however, he had a joint mortgage with his first wife with the PPI was just in his name and the bank have also contacted the ex to offer her half the money! Does this sound right?

peanutbutterandbanana Sun 29-Apr-12 21:47:08

A friend of mine recently got a settlement of £36k from getting her divorce pension settlement looked at by a company she read about in the paper, as there seems to be a problem here too - pension companies using wrong calculations or something like that. Her X doesn't know as the claim was not against him but against the people who did the calculations at the time. So she's in clover lucky thing

drivinmecrazy Thu 03-May-12 17:15:54

Received £1368 from RBS today for a £3000 loan taken out with sainsburys years ago. But this was countered by disappointment from nationwide for our credit card which had a balance of almost £10,000 for a few years before we paid it off. Was really hoping for that one cos I think that would have been a really good payout sad.
Am actually quite cross with them cos they phoned DH at 4.55 last friday to ask him some questions re his employment at the time we took out the PPI and he gave them the wrong info (thinking it was for the other claim which was a few year earlier). when he realized his mistake he tried to phone them straight back but they shut at 5. phoned first thing monday morning but was told the claim had already been processed and would get the letter today. So am hopeful, as the letter states if any of this info is incorrect we can phone them and they may re-process the claim. Bloody annoying cos we gave them all the correct info weeks ago so don't know why they were asking again.
On the plus side it has really given me a kick up the back side and am now starting a claim against M&S credit card. Any one had any success with them???

Can I claim back ppi from little woods? I remember having their personal care insurance, and them paying out when my exh was off sick but I can't remember when I cancelled it and now my account is in an iva along with all my debts.

mizu Thu 03-May-12 19:45:02

Just got a cheque in the post today for £3000 and was straight to the bank to pay it in and pay off the remaining £1650 on our loan.

FINALLY debt-free and it feels bloody great. And a bit extra in the bank too.

Bank guy did all the transactions and then said, "don't suppose you want to know that it says here that you are eligible for another loan" [shocked]. !

Shakey1500 Thu 03-May-12 21:04:36

Sparkly I'm not certain that you could prove it was missold being as you successfully claimed on it when your exdh was off sick? No harm in giving them a call though.

lostboysfallin Thu 03-May-12 23:41:02

Banked my chq today, then frivolously spent £250.

There have been successful refunds even if you claimed on the insurance, some people still didn't know they had it or were forced into it.

That's how the OP started. Gregs got money back from m&s!!

LackaDAILYcarb Sun 06-May-12 00:02:50

mizu, my branch called me before the money was in asking how they could help me invest it and did I need an ISA!

And I'm pretty sure that having slowly chipped away at my credit limit on my mastercard till my limit equalled what I owed, it will (now I've paid it off) be raised to a sensible limit, I'm sure hmm

Can anyone offer advice here please. I'm embarrassed to admit that all my life (now mid 50's) I've not been very "street wise" in financial terms and left it up to husband. Widowed 10 years ago and realised he had debts I knew nothing about sad Anyway sold the house, settled debts and moved to start a new life with DD. Took advice from an independent financial advisor who advertised in local magazine and he found a building society who offered me a mortgage. IFA said I needed to protect my mortgage payments and suggested a Friends Provident policy, which I accepted.

Without sounding too much like I'm jumping on the PPI bandwagon, would there be any chance of some refund? I've just been made redundant and any extra funds would be so very welcome. Mortgage advisor was a one-man band and no longer trades or lives in the area, as far as I can tell. I'm paying £20 a month for what I understand to be mortgage cover for sickness or terminal illness. Any advice appreciated.

morecoffeemorecoffee Tue 08-May-12 09:18:07


I'm going to try to reclaim some ppi today as I have found some policy documents. Before I proceed, I wanted to check:

1 Can I claim interest on the ppi I claimed
2 I have a new surname to that on the policy, can I still claim?
3 Policy was taken out in 2004 (for 3 years) can I still claim?
4 I also live at a different address, can I still claim?
5 Finally, I have the template from Money saver expert website. I just complete this and send it to the bank the loan was from rather than the company the ppi was from right?

Also, I had a credit card with M&S about 8 years ago. I dont have any of the original documents, cant remeber the card number etc. Also it was in my maiden name and at a different address. Can I still claim???

Sorry for all the questions!

Thanks in advance!

landofsoapandglory Tue 08-May-12 09:27:05

I've just received an offer of £2000.21 from Halifax from our Mortgage.

Currently on phone to Nat West who are arguing that we cancelled our PPI during the cooling off period, which we know is absolute rot because they paid out when DH had surgery!

I complained about haviing to have PPI on joint credit card 8 weeks ago. They decided to tell me this morning that DH has to do it as he was main card holder. He can only call between 8 and 5 and he is at work then!angry

landofsoapandglory Tue 08-May-12 15:59:45

DH has just rang to say he has rang Nat West from work, they have sent a total of 8 letters confused and the offers total £11k!

He has, also, raised the complaint about the credit card.

I was really sceptical about these PPI claims until I read this thread, so I thank you greggs from the bottom of my heart. The £13k we have been offered is going to make such a difference to us. thanks

landofsoapandglory Tue 08-May-12 16:04:04


The Halifax offered us 8% interest.

We claimed on a mortgage taken out in 2000 and a loan taken out in 1999.

We don't live at the same address anymore.

I didn't write a letter, I phoned the bank who gave me the number for the complaints about PPI.

I would ring M&S and make a complaint. I don't see why you can't.

Hope that

wineoclocktimeyet Fri 11-May-12 13:36:14

I'm looking into this but a bit confused, wonder if anyone can help please?

We took out Mortgage Protection Insurance on our mortgage - BUT DH was/is self-employed, do we have a case do you think?

Thank you so much for starting this thread - our letter came through today -

It was from Rbs they say as a gesture of goodwill as not admiting they mis sold it but it's what I thought we would get if successful so I am very chuffed!

Won't get it until next month but we go on holiday on Thursday and can take a little extra knowing that money is coming in!

All I did was phone them, they sent the paperwork and signed it. All took 7 weeks!

peanutbutterandbanana Sun 13-May-12 14:30:45

Did anyone see an ad in the Sunday Express today for a company called Divorce Lifeline? I called them and they told me they are investigating pension settlements for divorcees because there has been similar mismanagement as with PPI issue - ie wrong calculators used when pension value was calculated at time of divorce. Apparently new laws came in a few years ago and not all divorce pension settlements were calculated as per this new law. I got divorced 10 years ago so they will investigate the settlement for me. I just need to get some info to them this week and then sit back and wait to hear. AND they don't contact exH at all! - phew! He will know nothing about it. They told me the average settlement is around £50k and so I am really excited now! That would make a massive difference to me right now! Thought you might like to know in case you are a divorced person reading this.

Shakey1500 Sun 13-May-12 19:06:11

That's great peanut! Hope it comes good for you. Just a thought though, could it work against people if they originally calculated too much. Would they have to potentially pay anything back or were they all 100% underestimated? If that makes sense?

LackaDAILYcarb Sun 13-May-12 21:48:18

wineoclocktimeyet...if your DH was self employed, then almost vertainly you have a case to make a complaint for mis-selling. Have a look on the lenders website and see what you need to do next.

peanut, also be wary of using claims handling companies as their fees can be up to a third of any settlement amount. For what basically amounts to filling out a few forms on your behalf.

Have a look on oney saving expert about this issue and see what needs to be done and whether you can tackle it yourself. If so, and it was only today you called the claims handler then you can probably still cancel as you won't have signed for anything yet.

Always better to cut out the middleman and get the whole amount of any settlement to yourself!

peanutbutterandbanana Mon 14-May-12 19:51:33

I called again today and have now found the paperwork. They will only process the claim if I have a case and they think that our pension split was undervalued by £60k meaning I was cut short by £30k and with interest I may get £45k!!!! Divorce Lifeline take 15% of any payment so I could end up with around £37k come Christmas! Woohoo!

To be honest Lacka I don't understand how the calculations should have been done nor do i understand the legal jargon so I am happy to let them handle it all.

Fingers crossed for next few weeks. grin

An update from me! I rang Lloyds TSB today to check on progress with my 3 complaints as we are at 6 weeks now. They have made a decision on the loans one and apparently a letter is on it's way offering me £9,400 as settlement! If I could have reached through the phone and planted a big smacker on the chops of the lovely bloke on the other end I would have done. I now await the credit card one with interest as that is the biggie.

As great as it feels to have the complaint upheld I still feel a right numpty for being taken in by them and shelling out all that money when it was entirely unnecessary.

And yes, yes, yes wineoclock being self employed is usually a key reason for mis-selling. Do the claim yourself, it's very easy, do not give part of your cash to a claims company! Go to and follow the instructions on reclaiming PPI. It's really not hard - I managed it grin

Wishing everyone else the best of luck!

I'm awaiting the result of my claim against Nationwide for a loan taken out in 2000. Fingers crossed...

And I forgot to say thanks to gregs This thread gave me the kick up the arse I needed to get myself sorted and get my complaints in. I was wavering as to whether to bother or not blush

Crazytictac Tue 15-May-12 16:11:48

This thread spurred me to call my credit card companies and old mortgage provider but they've all said I don't have PPI. Not a sausage for me sad

Think I'll keep trawling through though!

trinni Tue 15-May-12 21:40:29

I have read and digested some but not all of the thread as it's v long so, apologies if this has been asked.

I have sent out the initial letters and have had a couple of replies asking me to fill in what looks like a standard form.

The information I provided in my first letter was taken from fairly limited details in my credit report - I do not have any further information to give them. Unfortunately I am unable to give them account numbers (but name, address etc is still relevant) will this matter?

Also, how about section E? Did you elaborate here with extra detail or why you are now unhappy? Will this info add anything or is this form designed to put me off taking this further?

I'm not completely convinced I was mis sold PPI at the time but are any of us?

As far as I'm aware it shouldn't matter. The bank/lender should have records but you can sign up for a free trial of 'My Credit Expert' and get your credit file going back 6 years. Mine has account numbers on it.

As for section E I did fill it in. I basically said that I neither needed or wanted the PPI because my employment terms at the time the loans/credit card were taken out meant that it was unnecessary - excellent sick benefits,full pay for 6 months and zero risk of being made redundant - and that my other half/Mum could've supported me were it necessary. When I took out the loans/credit card I was told the PPI was compulsory and my loan/CC application would not be approved without it. I must have had 'mug' written on my forehead!

I don't think I necessarily thought I had been mis sold it at the time. I just thought it was part and parcel of borrowing, something you had to go along with - and the fact that they made me think that means it was mis sold.

trinni Wed 16-May-12 09:23:32

Oh thank you Busters, that is very useful indeed.

You're very welcome trinni

If you do sign up for a free trial of credit expert you do have to input bank details but you can cancel your subscription without having to pay once you've got the info you need.

Best of luck!!

trinni Wed 16-May-12 19:44:47

Busters I've just filled in two forms - Barclays and Nationwide, both credit cards that I don't have account numbers for but I've given as much detail as possible.

Interestingly, Barclays sent a second (repeat) form yesterday with a note to say, they'd noticed I hadn't returned the first form yet. I was obviously not quick enough for them - they had asked me to reply within 10 days.

More interestingly, at the top of my form is their reference number and then another long number which looks suspiciously like a credit card number so, they have tracked me down already I think. Good sign I hope! They can't wait to offload my cash can they?! grin

Overtiredmum Wed 16-May-12 19:52:08

I am at the end of my PPI journey, but happily we have received about £35,000 in cash, had another £10,000 knocked off an existing loan, which has also reduced our payments by £150 a month.

We will be completely debt-free by the end of the year.

If you haven't thought about doing this, I really urge you to. We were in dire straits and towards the end of last year was contemplating another year of scrimping through - but we are getting there and have spare cash at the end of the month now!

Well that does sound quite promising! From what I've learnt about this complainst process I would assume - but I may be wrong of course - that if you didn't have PPI on that CC then they would have just sent you a letter saying 'we've checked this account number and you did not have PPI.' Cheeky sods though demanding a reply within ten days - they have 8 weeks to respond!

I'm happy to PM you the exact wording I used if you want but it might not apply to your circumstances so might need tweaking.