Mumsnet has not checked the qualifications of anyone posting here. Free legal advice is available from a Citizen's Advice Bureau, and the Law Society can supply a list of local solicitors.

hi all first post here :) re tesco grocery shopping hell

(57 Posts)
ilovebeingamum26 Sun 22-Sep-13 11:32:08

hi well yesterday i did a food shop online checked the bank and the exact ammount had come out of my bank i no this because its all i had in there bar about £4 pounds anyway shopping booked between 10am and 11am ,fast forward to this morning five to 11 i get a call of tesco telling me they couldnt get the money so my orders cancelled the thing is they have got the money the bank said they cant see it on the system yet but that ammount it pending to go out and will clear tommorow so spoke to tesco customer service who told me my shopping was a lot more than my order confirmation says it is and he also said my coupon they only take the value of that of after ive paid .
Im now left with no food at all and no money to feed me and my son im so angry !!! ive just started a new job and have no money coming in bar child benefit every tuesday which i use to pay dinner money .my paydday from work is the middle of october i dont no how im going to manage any body else had this im litterally left with nothing tesco are saying it could take 14 days plus to be 'investigated' xx

Rockchick1984 Mon 23-Sep-13 13:17:59

If the coupons are to be used online, you don't need to print them, they have a code that you type in when on the payments screen. I'd ring them and demand that they at least increase the vouchers to £25 otherwise how are you going to be able to use them?

ilovebeingamum26 Mon 23-Sep-13 14:16:19

yes they have emailed me 2 codes to use online
i have emailed them back and explained considering its over £25 to get the shopping delivered i feel they should increase the vouchers and/or free delivery .im hoping to hear back asap x

AmyMumsnet (MNHQ) Mon 23-Sep-13 14:48:02

Hi there,

Thanks for your reports.

As per our usual procedure, we do advise all our members to be aware that not everyone on t'internet is who they say they are, and that, although we're awed daily by the astonishing support our members give each other through life's trickier twists and turns, we'd always caution anyone never to give more of themselves to another poster, emotionally or financially, than they can afford to spare.

ilovebeingamum26 Mon 23-Sep-13 16:24:19

why has this been reported ? x

Viviennemary Mon 23-Sep-13 16:27:48

I loathe and despise Tesco's. With their every ambiguous offers and money off promotions. I have not set foot in the place for weeks. Tried customer services got fobbed off.

Viviennemary Mon 23-Sep-13 16:28:59

Didn't read whole thread as usual. Sorry. blush

ilovebeingamum26 Mon 23-Sep-13 16:30:10

i also now loathe tescos lol
wont be using there online or store ever again
money has now left the bank and guess what tescos have got it !! now awaiting refund i knew they had there pathetic xx

youarewinning Mon 23-Sep-13 17:43:42

Ilove threads where posters are having money troubles always have a message from MNHQ about lending etc. It's not personal but they do it as a duty to protect their users - and rightly so.

Your situation sounds a nightmare. Definatly worthwhile pointing out the vouchers don't cover enough for an online order.

I understand why your upset too - having been on benefits temporally and then gone into employment that transition time is tight. Are you getting everything your entitled to? Housing benefit, council tax benefit, working and child tax credits?

chickydoo Mon 23-Sep-13 18:51:28

Gosh Op this sounds very odd.
I use Tesco online every week.
Place order, use any coupon codes, key in card details.
Shopping arrives.
If I am not happy with anything, including cost, the man in the van would return it.
I sign for shopping when happy. Approx 48 hrs later my money leaves my account.
I have never paid for shopping before it is my fridge. If my shopping arrives on a Friday, the money doesn't leave my account until the Tuesday.
I hope you get it sorted.

ilovebeingamum26 Mon 23-Sep-13 19:06:39

yeah completely understand that .ive emailed them about the vouchers but no reply on the subject
yes thats right im currently in the middle of working tax going through and child tax apparantly is paid together now that should kick in around 10 -14 days and hb and ct not sure if ill be entitled to help but have apllied just incase ,i get child benefit i have used that 2 pay dinners last week but going to speak to school about catching up when tesco refund or my wtax kicks in so at least i will have cben to get some bits with xx

ilovebeingamum26 Mon 23-Sep-13 19:08:24

It is strange ive used asda before never had an issue my freind has used tesco weekly for years and never had a problem with them this was my first and last time for tesco though never again.
im sure it will get sorted just takes time i guess x

Could you either ask your new employer for an advance on your wages - some might be able to do something, or ask cab or other agency for foodbank voucher? You could donate back once you have money.

ilovebeingamum26 Tue 24-Sep-13 01:31:41

hi im going to speak to my boss tommorow hopefully they can help with an advance .have spoke to the dwp hoping for help they told me the food bank vouchers wont be given to me as you can only get the if u have no money coming in i have my child ben £20 did try and explain i have school dinners and snack money to pay but they didnt listen .speaking to school tommorow so hopefully they will let me catch up with dinners when this is sorted
at least then i can get some bits xx

ilovebeingamum26 Tue 24-Sep-13 08:56:48

morning still no flippin refund why cant they hurry up
was planning to use my cben but thats been swallowed in a bank charge !!
only hope now is my boss helping x

catonlap Tue 24-Sep-13 09:39:07

Can you speak to bank and ask them to refund the charge. Explain your current financial difficulty. I think sometimes the bank will refund the charge.

ilovebeingamum26 Tue 24-Sep-13 09:47:35

yeah going to ring them now i have had charges refunded in the past because i was on benefits at the time and they said they cant take it from that im due in work at 11.30 until 2-30 today so hoping to sort it before i have to go feel embarrased asking my boss only been there a week lol x

catonlap Tue 24-Sep-13 10:37:02

Have you checked if you're entitled to free school meals for your child?

Is there internet access at your job, with a printer that you could use for your tesco ecoupons? Perhaps your boss wouldn't mind if you explained the Tesco cock up just for you use a computer at work/their computer to print them off for you?

ilovebeingamum26 Tue 24-Sep-13 10:41:06

yes the lady said if i get help with housing benefit then i would be elegible but was also told if get working tax im not elegible lol would be a help if i was as thats £10.50 per week .there not coupons there just 2 codes with the value of ten pound that they wrote at the bottom of the email its says for online use as it was an online problem i could email them though and ask for them to email me coupons for store rather than the online ones .i ididnt think of that .

piratecat Tue 24-Sep-13 10:49:41

that's not true about the WTC, you can get free school meals if your income is still lower than about £16000, and you get childtax credit.

piratecat Tue 24-Sep-13 10:55:55

saying that have googled and i can't quite work out if what i was told is correct on that one. grrr.

ilovebeingamum26 Tue 24-Sep-13 10:57:50

is it not sounds promising then so if im elegible for hben i should get free school meals shouldnt i .

I too have never had them take the money first
Also they substitute for the same price and if you don't want something they take it back
In fact I did a shop on the 21st they took the money yesterday but did the refund on the 22nd.
I do take a screenshot of my payment screen every time though just in case though they have never messed me around.

It all sounds very confusing.
Have you gone into your order online to check against what they're saying you have because even if you allow for the voucher there's a huge discrepancy and I would want to work out why.

ilovebeingamum26 Tue 24-Sep-13 11:03:33

Its strange but they have done it the man from customer service said sometimes it happens but its more the bank if the bank see a payment ready to go out they will hold it and then send it am not sure i kind of think now its the banks fault aswell .
It was the homedelivery guys who told me £117 and my shop should have been in fact £85 however the customer service guy said they hadnt took the cost of the £17 off my shop of my bill and a few offers had gone through at full price .even though the bill on my customer confirmation reflected the voucher and offers coming off .its wierd .spoke to a few people now who use tesco who have never had this problem and a few who have had issues etc think its just one of them things im mad over it just glad its sorted they have the money and its not lost in cyber space some where .

ilovebeingamum26 Tue 24-Sep-13 11:07:17

I might ring the number for free school meals when i get home from work later dont think id get through now have to leave shortly x

catonlap Tue 24-Sep-13 19:10:04

How did you get on? Did Tesco sort it out yet?

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now