Mumsnet Talk

Surely the user ID they sent is the umpteen number one?

I am using the 12 digit number on a credit card like thing that came through the post a couple of days ago complete with a separate 'activation code' which I activated.

I reset my password as I couldn't believe the log in wasn't accepting my ID, seeing as it's on a bit of plastic from them, they chose my new password (6 numbers/digits given on the site, 6 more emailed to me- you combine them...) but the screen is still telling me 'there is one or more errors in your user ID or password.

So I dunno!

"I am using the 12 digit number on a credit card like thing that came through the post a couple of days ago complete with a separate 'activation code' which I activated."

Yes, that's the one.

"I reset my password as I couldn't believe the log in wasn't accepting my ID, seeing as it's on a bit of plastic from them, they chose my new password (6 numbers/digits given on the site, 6 more emailed to me- you combine them...) but the screen is still telling me 'there is one or more errors in your user ID or password."

Sounds like it is really broken then You could take up their offer of a 'phone call from wherever they have their support centre these days or use a different email account and start again.

Yes, I'm thinking of starting from scratch as what I've 'achieved' so far has been a big, fat, fail! I can't see how anyone calling me can sort it out, tbh.

As I've said, I would be happy to do a DIY forecast but I don't have the necessary accurate records of when I paid NI and how much; I'd've assumed the tax and pensions people do have those records filed under my NI number!