Mumsnet Talk

You don't need one of these so called specialist firms to do it.

I have received an offer of £4221 from M&S in the post this morning.

All it took was a letter asking for my original signed application and then a claim form.

I started the process on 30th October and received my offer today for the cost of some paper and a couple of recorded delivery envelopes.

I am still waiting to hear from a couple of other lenders but what a fantastic start to the weekend.

Do they tell you if you should get the refund or do you have to work it out for yourself? Did they just offer the money before you even sent in the claim form?!
TIA

Did you just write to them? I'm sure my bank mis-sold me PPI on my credit card, but I have no idea of how to initiate the process. Where do you get a claim form from?

Hooray! Definitely worth doing - DH did it right at the beginning of the mis-selling scandal with the help of templates we found on the moneysavingexpert website. The bank refused originally but when we referred it to the Financial Ombudsman, their intervention meant the bank agreed to it and he got back around £4k too.

No.

I wrote for my original application form and they sent just that which was wrong as the PPI had been front loaded. I then downloaded the claim form and filled it in and sent a copy of my original application back to them. I got a letter to say they had received it and would respond within 12 weeks.

Next was the letter this morning with the offer and the calculation of how they arrived at their figure which is basically the PPI refunded and intrerest. I have to write back and accept their offer and they will transfer it to my account.

I do know some lenders will take the refund and offset it against any outstanding debt first.

Money Saving Expert PPI Guide here

Peggy I'm with RBS and I just called them and said that I thought I had been missold PPI on my credit card. They asked me a couple of questions then said they'd look into it. I got a couple of update letters then about 12 weeks after my original call I got a letter offering me £450 - which looked about right to me, I didn't have all that much debt.

does anyone know if there is a central database as am not sure which of the various credit cards I've had in the past had PPI on them? <<disorganized>>

My RBS credit card is one I am waiting to hear about so fingers crossed that one is a positive result.

I agree OP, it's important to claim and you can do so back as far as six years and sometimes earlier. The rule of thumb is for example: say, you settled an account and closed it in 2007, you can still claim PPI.

I got PPI back by just writing a letter with as much information in it as possible. I found RBS very slow and incompetent but they did cough up in the end. MBNA were pretty good.

Try and include dates, account numbers, amounts paid in or off etc.

PS as the OP says don't use a claim company as they take up to 25% off the final amount for doing something you can easily do yourself.

I called Halifax in June and in July I received 1400!

you get interest!!
we've just realised that we had paid PPI on our mortgage for the first 3 years of it.

and I just want to add, if in doubt claim. It only takes a few minutes of your time and a stamp.

The Money Saving Expert guide - link up thread - will talk you through what to do step by step. I wrote one letter, copied from the site, and got £600 back from egg. It's very simple - please do it.

ilovemydog in your case I would write to all of them!! They will let you know if you didn't pay it.

We did this too with Lloyds TSB

I got a claim form from their own website, it was easy to fill in and if you didn't have all the original paperwork it didn't matter. Even my dates probably weren't accurate.

They are requred by law to make the process straightforward and you do not need the ambulance-chasing types of PPI claim companies

we got an offer of £1800...lovely

But,here's he thing....I'm an idiot.

I don't understand.

How do I know if I had PPI?

I've had a top shop card <idiot>

And Lloyds TSB credit card.

Both around 1k (student idiocy)

What's the likelihood? What documents would I need? I'm queen of the disorganised....

frigg...look on your credit card bills

it will be itemised there

if you pay it, it is a percentage of your monthly payment

we never had large credit card bills, but we still got £1800

and if you can find no documents at all, ring the company and simply ask

Hmmm....my account is closed,I'm just paying off what I owe now,will it still show up?

Ooh,thanks,I might just do that

do you still get monthly statements of what you owe ?

you can still claim from closed accounts

I only have experience of the Lloyd's TSB site, but it was very clear and helpful

have a look here

AnyFucker DH did his with Lloyds TSB as well.

He went into the branch to sort out something else and they told him that he was paying PPI on his loan that he didnt even know about.

They told him to call a number and the claim went through, this was in November, he got a letter last week saying he'll be getting £900 including interest.

I'm not sure about other banks but the lady that we saw said that they have set money aside for claims like these and rarely dispute it, (mainly because they know how badly it was mis sold in the first place)

Yep, it was very simple and straightforward for us too

They have been told they have to pay it by the Govt

If by any chance they do dispute, the Financial Ombudsman website is very helpful too

But on the FO site it says to go through your lender first and they step in if your claim is refused (which seems rare)