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Landlord intending keeping my deposit - all of it, by sounds of it.

(76 Posts)
GetStuffezd Wed 07-Aug-13 11:37:09

Why does moving out always turn into such a farce? Apologies for length.

I moved out my 2 bedroom house on 3rd August and heard nothing from the Estate agents, who couldn't be there for the final inspection. I will admit, the cleaning was not perfect, oven, for example - I did the best I could on my own in a day. So I am happy for some deductions to be made. However, as they've sold the house, rather than letting it immediately out, I did not think they would go OTT - especially as the new owner and surveyor ripped a whole strip of wallpaper off, indicating they will be changing the (very outdated) décor.

I rang the EA today who informed me the owner was unhappy with the cleanliness and state of the property. She was arranging for people to clean the house professionally and if there was anything left from my deposit they would send it on to me. Now my deposit was £525 - there is NO WAY it will require this amount to clean the property. Please can someone advise me what to do? My deposit is being held in the scheme and I will dispute any costs I think are excessive.

*The house was not professionally cleaned when I moved in.
*The inventory lists everything individually, with most things being in "average" condition; some in "poor" condition.
* Surely she can't pay for work to be done with my deposit money before I've had a chance to decide whether I'm disputing?

I would be grateful for advice, I've borrowed money from my mum to move and I need to pay her back! TIA

NicknameTaken Wed 07-Aug-13 13:34:44

Your deposit will be held by a deposit protection agency, and you can challenge the decision to withhold it with the deposit agency. It's really straightforward - there will be guidance on their website (there is more than one so you'll need to know which agency is involved. Your EA will have to disclose this).

I did so and got some but not all of my deposit back. They take into account things like the age of carpets - if the carpet was a few years old when you moved in, the estate agent can't keep the cost of a new carpet out of your deposit, only a percentage of the cost.

The estate agent will have to give you an itemised list of any charges. She is not using your deposit money, because she doesn't have it - the deposit protection agency has it. If the EA isn't using this agency, it is breaking the law and they're in serious trouble.

If I were you, I would inform the EA in writing that:
- you need an itemised breakdown of any deductions from your deposit
- you do not agree with these deductions
- you intend to challenge them with the deposit agency.

You don't need a solicitor or anything to do this - it really is straightforward and well worth doing.

GetStuffezd Wed 07-Aug-13 13:56:48

Thanks very much, NicknameTaken. I appreciate the suggestions. I've already told them I want an itemised breakdown of deductions and I will dig out the bumf teling me which scheme my deposit is in. (It definitely is in one. My last LL kept it in her Barclays account and I got every penny back when I queried this!)

Every bit of carpet/laminate etc is most certainly a few years old - v old fashioned décor and in some cases considerable wearing. I don't mind paying some of my deposit...but I'm buggered if I'm relinquishing £525

NicknameTaken Wed 07-Aug-13 14:30:13

Fight the good fight! Good luck with it.

Longdistance Wed 07-Aug-13 15:05:54

We had something similar here. They said the house wasn't clean, and the garden was unkempt. There were cobwebs on the window, and the windows weren't clean. Which is the exact condition they gave it to us in.

We took them to court, and they failed to show up, so we won the case.

This was in Oz btw. They too sold the house, and they ripped it out including the kitchen hmm we paid for the carpets to be cleaned professionally, and the oven, only to drive past the property to see that the new owners were chucking it out shock what a waste of money. It cost $500 in total to get all that cleaned too.

iheartdusty Wed 07-Aug-13 16:12:33

you have a legal argument as well if it goes to court, which is this;

if there is a breach of contract (ie the terms of the tenancy agreement), the compensation for breach of contract is usually valued at the cost of putting it right - ie the cost of cleaning. But this is just because it is a convenient method of valuing loss. In fact, the landlord's loss is nil if the house is being sold, unless the landlord has to accept a lower sale price due to your breach of contract. So there should be nothing deducted from your deposit for cleaning, because there has been no loss.

GetStuffezd Wed 07-Aug-13 17:21:56

THANKYOU iheartdusty - I can't work it out as the house has already sold. So why does she need it professionally cleaning? The fact the new owner has ripped off a strip of wallpaper indicates he'splanning on doing up the place... I will bear that in mind when it goes to dispute.

GetStuffezd Wed 07-Aug-13 17:31:43

Oh and how do I stop the EA taking my deposit out the scheme and giving it to her? Sounds mad but their words were "If there's anything left we'll send it on to you." Which sounds like I won't have the option to dispute! sad

FruitSaladIsNotPudding Wed 07-Aug-13 18:00:35

We're in a similar position, even down to ll selling house. They found 3 hairs and some tiny spots on bathroom ceiling and want to charge us fr full house clean.

As far as I'm aware, if they spent your money and you then won the dispute, they would have to pay you back.

Very interesting what you say iheartdusty. But what happens if they say the house needs to be professionally cleaned for buyers? Would they have to prove that?

CharlieAlphaKiloEcho Wed 07-Aug-13 18:06:47

Shelter has a checking thing to tell you if your deposit is in one of the three main schemes if you can't find your paperwork.

They cannot remove the deposit from the scheme until you agree to their demands either.

They can offer you an amount back and you can counter claim and so on until you both agree.

They will need proof for every penny they spend as well.

Mendi Wed 07-Aug-13 19:02:30

I'm not an expert but I think the LL has to provide invoices for the costs he says he has had to incur. So if he does need to have the property professionally cleaned and can show it cost £300, he can keep that out of your deposit. He can't just say he's keeping all £525.

The reason he has to leave it clean having sold it is that you are supposed to leave your house for your buyer in the order it was in when they viewed it. Obviously this often doesn't happen but in theory if it was left in shit state, the buyer could claim for the cost of having it cleaned.

FruitSaladIsNotPudding Wed 07-Aug-13 21:43:12

Our house is in much better order now than when the buyers viewed - we were living in it at through time.

GetStuffezd Fri 09-Aug-13 07:46:52

Hello, again. Would you mind checking this email I'd like to send and see if it makes sense?

Dear <agent>

Please would you send me a breakdown of what the Landlady of XXXX is intending to spend on the property at your earliest convenience. While I accept the cleaning was not perfect, I would query how much the property is going to be cleaned, seeing as it has already be sold.

Furthermore, on inspecting the inventory where all fixtures and fittings were described as "average" or "poor" condition, I believe that the vast majority of these remain in the same condition at the end of my tenancy.

Yours, etc.

GetStuffezd Fri 09-Aug-13 08:54:34

Sent it - but I took off the final paragraph as it seemed a bit argumentative and I can mention that later if needs be.

FruitSaladIsNotPudding Fri 09-Aug-13 09:02:37

I would have written "would like" rather than "intending to", to make it clear you do have a say in this.

Also I think the last para is fine, but you should back it up with evidence, photos or inventory or whatever. If they know you have a good case, they may be less likely to go to dispute.

FruitSaladIsNotPudding Fri 09-Aug-13 09:03:40

Sorry, I should have said, more specific evidence. So quote the relevant sections of the inventory.

RenterNomad Fri 09-Aug-13 17:40:38

Can you take pictures or otherwise document what the new owners have done? If they have had free access to the property, how can they or the EA prove what was their doing and what yours?

Also, is there any evidence that the owner said his about cleaning? I'd ask for a copy of that email as well. hmm

blondieminx Fri 09-Aug-13 17:53:29

I would follow up with the agent on Tuesday next week if you haven't heard anything explaining that you have taken advice on this matter and unless you receive the deposit back by Friday you will launch small claims court action against both the EA and LL to recover your money.

Small claims court forms are very straightforward useful guide here

GetStuffezd Fri 09-Aug-13 18:02:13

Thankyou for the further comments. Nomad I never considered that angle. Yes, my contract ended 3rd August but I left early 20th July and returned sporadically to remove furniture and clean as I had no help. During this time I allowed the new owners and the surveyor to go in using keys from the EA. And no, I don't have proof of that. hmm

They have not replied to my email today so yes, Blondie Tuesday - I shall chase it up.

RenterNomad Fri 09-Aug-13 18:21:58

You remain responsible for the property till you hand it back, but could phrase it as a protest that people were messing the property up while you were responsible for it. Certainly as evidence thst tge decor is to be redone.

Did you take photos?

GetStuffezd Fri 09-Aug-13 18:37:43

Yes I took photos but they just look like empty rooms! I also took pictures of damage that was there when I moved in, eg big crack in mirrored wardrobe door, to show it hasn't got any worse. No I didn't take a picture of the BLOODY ripped wallpaper (idiot!) but I did tell the EA when I handed the keys back, and they said "that's fine, we'll note that on the file." Shit.
Literally the only thing I believe was not cleaned to a reasonable standard was the oven. Even so, it's a massive, ancient thing and according to the inventory, in "average" condition.
Oh god. :-(

RenterNomad Fri 09-Aug-13 18:51:32

Has the new owner taken possession yet? I was madly taking photos of our old house (uploading immediately to dropbox) and the decorating taking place before our deposit dispute was resolved. Carpets ripped out, the works, so of course we weren't going to pay to have all THAT cleaned.

Have you any conract with the surveyor / new owner? The owner could well have not "demanded" a clean be done : don't agents of various sorts have form for "inventing" offers, correspondence, etc.

<whistles innocently>

expatinscotland Fri 09-Aug-13 18:54:23

Private letting is a disgrace in this country.

GetStuffezd Fri 09-Aug-13 19:01:11

Oh God. No, I don't have any kind of agreement with the surveyor or new owner. I don't see why they would have "demanded" the place be professionally cleaned when they had already bought it. Particularly if they're intending to modernise it. I can't even contemplate the idea of the EA "inventing" correspondence... it's too crap.

You know what though? I am NOT going to get screwed over with this. Expat you are right. I've moved a fair bit and had to fight tooth and nail to get my deposit back each time. I'm not losing £525 now!!!

GetStuffezd Fri 09-Aug-13 19:01:54

Oh and I don't know if they've taken possession yet...hmm, good question. I might drive past at the next available opportunity.

RenterNomad Fri 09-Aug-13 19:23:24

Yes, see what's going on "on the ground'. Do you still talk to the neighbours, who might tell you what the new owner might have said?

What I meant by talking about the surveyor, etc., was that they might speak on your behalf (even the LL's comments ate only second-hand). It can't be worse than what tge agents have told you. (do ypu know whether the same company sold it as managed your letti g? If not, it could be the letting/managing agent getting in a last charge, and they bloody can't do that without receipts, especislly as ypu say it wasn't professionally cleaned fir your tenancy!

Anyway, I would dig my heels in if I were you.

RenterNomad Fri 09-Aug-13 19:24:58

Apologies for the typos - I can't cope with such a small keyboard, and don't want to get into "DYAC"! wink

GetStuffezd Fri 09-Aug-13 19:32:02

Unfortunately all the surrounding houses are vacant. I was the only non-student on a town centre terrace. So no help there.

It was sold by the same company who managed the letting. It was due to go to auction but I believe someone swooped in with an acceptable price before the auction. The agents are not great. It took 2 weeks to get their plumber/gasman/general dogsbody out to sort out my leaking overflow pipe. As a result, damp seeped through the living room wall and went mouldy. I told the EA this several times so I shall be interested to see if they try and pin that on me.

No, it absolutely was not cleaned before I got in there. (Thought it was odd they couldn't be there to show me in!)

Yes, heels will be well and truly dug in. I really do appreciate the support. I really do not like battling companies/businesses but you're really helping me believe I can get my money back.

GetStuffezd Wed 14-Aug-13 14:31:21

Hello again.
I've finally had a response to my email and I am not satisfied. I asked for an itemised breakdown of costs and I have received this in reply.

Hi,

Attached is a copy of the cleaning quote, this coupled with the cat scratches (not even sure where these were!!) unfortunately does mean your whole bond will be used. Landlord wasn’t happy with the condition or the curtains an walls.

Now, the quote she's attached is only for £220 - so why are they keeping the rest of my deposit?? Why does the condition of the walls matter if the house has been sold and the surveyor has ripped the paper off? What should I do?

LIZS Wed 14-Aug-13 14:35:53

I'm not sure the fact it is being sold is relevant to the condition you can hand it back in . It should meet the same criteria as if it were it be relet ie. the condition you took it in. Email back and state that unless full itemisation for the £300 balance is received you will refer as a dispute on x date.

GetStuffezd Wed 14-Aug-13 14:42:21

It has been sold though. So, what will the LL use my £525 for? Not improving the property. Plus, this email gives the impression it was left in a state, when it really wasn't! I am livid.

sayithowitis Wed 14-Aug-13 15:13:07

I would now advise them that you dispute the amount they are claiming and that you intend to open a dispute with the deposit scheme. I believe your deposit must be held in Su h a scheme and they cannot release the deposit until all parties agree to it. Disputes are adjudicated by an independent solicitor and theponus is on the 'll to prove their claim, not on you to prove yours.

GetStuffezd Wed 14-Aug-13 16:17:03

Yup, am opening the dispute.
Received another email with LAUGHABLE claims on my deposit. I am so angry. It also claimed that the new owner will not complete until this "work" is carried out (bollocks.) AND, it claims the new owner was intending to let it out as is - also bollocks as he let his surveryor rip chunks off the wallpaper.

Well, you know what? I am PISSED off. I am going to open the dispute and let it bloody well drag on. If they want to sell their house any time soon they can pay up - I'm quite willing to let it run on.

angry

RenterNomad Wed 14-Aug-13 18:23:43

If they're not even trying to account for the full amount they're claiming, that's rather insulting!

FruitSaladIsNotPudding Thu 15-Aug-13 08:12:29

Let us know how you get on getstuffezd. I'm very interested in how the sale of the house will affect the dispute.

My LL is going full steam ahead trying to claim our deposit - they haven't yet done any of the cleaning they claim needs doing (it doesn't!) And the place is now sold, new owners are in. But like the poster above they say this doesn't matter, that the only important thing is that the house is in same condition on check out as check in.

I will appeal on the basis that it WAS in the same condition, but still, I don't see how the sale can't make a difference - the deposit is there to protect the LL from loss and quite clearly there can be no loss in this case. And they have no intention of actually spending the money on the cleaning!

cyburbia Thu 15-Aug-13 08:34:55

Outrageous. I would also confirm with the cleaning company that the work was carried out. Wouldn't put it past these agencies to have some 'in house' cleaners to issue an invoice.

GetStuffezd Sat 24-Aug-13 11:13:12

Just a slight update for anyone who was kind enough to advise previously.

The EA asked me for confirmation that I was intending submitting a formal dispute, and indicated the owners need their sale to go through quickly. I think they were hoping I'd just relinquish the entire £525.

I have said I will formally submit the dispute form today BUT would be willing to settle for just the cleaning bill (already too much, IMO). Just waiting to hear if this is accepted by the LLs. I am so annoyed by their dishonesty and really should push for more to be returned but would be happy with this outcome.

Fingers crossed.

Thanks for the update! I wouldn't have given them the cleaning money, not til I'd seen a receipt or invoice rather than a quote at least, and confirmed with the cleaners that it'd been done. Did the inventory say how clean it was when you moved in? Cos that's only how clean it needs to be when you left. But still, if you just want it done with...

GetStuffezd Sat 24-Aug-13 11:33:52

It didn't give a state of cleanliness aside from describing things individually as in "average" or "poor" condition. It was apparent to me and my parents that the place had not been cleaned professionally upon entry.
I know I shouldn't allow them so much as I think the quote is so high - but I'm just aware I borrowed off my mum to rent my new place and I do need this money to give to her.

TheDoctrineOfPositivityYes Mon 26-Aug-13 00:48:20

Fingers crossed!

Feelingworried67 Mon 26-Aug-13 01:04:55

Any update OP? smile

GetStuffezd Mon 26-Aug-13 07:26:53

Not yet, Feeling! Last email from EA stated she'd put my proposal to the LL but "wasn't hopeful sh'ed accept it." Which is fine by me, to be honest. I don't mind going to dispute. Grrr!
One of the things they were claiming part of my money for was a worn down hole in the stair carpet. The carpet is about ten years old FFS!!! Sorry, I refuse to go off into any more tangents!!

gallicgirl Mon 26-Aug-13 07:37:05

I'd go straight ahead and file a dispute to be honest. Give them very specific time lines if you are willing to wait. Any landlord who has bought a property and expects to let it without cleaning or at least a lick of paint, is probably a bit dodgy anyway.

Open a dispute then today, the LL knows what you will accept. By going to dispute you are likely to get more back. And it's in the LL interest to get this sorted quickly for their sale to go through.

Do you know who the surveyor was? A copy of the survey might prove the wallpaper ripping (which they shouldn't have done as they did not own the property at the time)

Normal wear and tear (worn down carpet) should not be covered by the deposit, it's for wilful damage. 10 years from a carpet is ok, especially on a high traffic area like a. Stair.

RudolphLovesoftplay Mon 26-Aug-13 07:41:00

Good luck OP, you are so right to dig your heels in. The laws around renting are a joke sad

MissMalonex2 Mon 26-Aug-13 08:43:25

Put the dispute in, don't wait.

I am sure it is relevant that there was no professional clean when you moved in - is this noted on the inventory? You should leave house in state you received it - I don't think it is relevant to you what the landlord / new buyer's deal is / what state buyer saw it in. But agree, buyer's surveyor shd not have ripped wallpaper shock - get estate agent to acknowledge in writing that you flagged this.

When we let our house, our condition is that house is prof cleaned on tenant going in and if not immaculate on departure, prof cleaned and outgoing tenant bears cost. But that is all agreed and cleanliness on arrival is noted on arrival / departure.

MissMalonex2 Mon 26-Aug-13 08:46:14

Meant to add - pre/post rental professional cleaners do cost that much - our house (4 bed) was £400 - 500 including carpets - that was 10 years ago. House never looked so lovely as when we moved out and tenants moved in hmm

biryani Mon 26-Aug-13 08:58:04

Expat: I take issue with your statement. I agree that the op's landlord's attitude is a bit OTT. I am a landlord myself, and work alongside many other landlords, and only occasionally have I come across instances where tenants have been treated unfairly.

The Deposit Protection Scheme was set up to "protect" tenants'deposits, but as a landlord I have found the system unwieldy and unnecessarily bureaucratic.

mirai Mon 26-Aug-13 09:07:02

Good for you OP hope they back down x

specialsubject Mon 26-Aug-13 13:09:36

open the dispute. The scheme is there to protect you. It can't if you don't use it.

Hegsy Mon 26-Aug-13 22:20:22

I'd just go ahead and open dispute now. Can't believe how long they've dragged it out

GetStuffezd Tue 27-Aug-13 11:34:06

SUCCESS!!!!!!
LL has agreed to just accept money for cleaning - the rest is to be returned to me! It means it's resulted in a 50/50 split, but to be honest I am content with that.
Very relieved.

Thank you all SO much for being so supportive!

RenterNomad Tue 27-Aug-13 11:58:03

Glad you got a result you are happy with. smile

bibliomania Tue 27-Aug-13 14:26:12

Glad you're happy with the result. Well done for pushing for a fairer outcome.

GetStuffezd Sat 07-Sep-13 11:55:03

Me again!
Predictably, the bastard EA have to yet sent me cheque, despite telling me it had been mailed on Monday. They also have not responded to my last email. As I repayed my mum the £250 as soon as I got paid, I am now utterly penniless until they send it. I am livid.
Does anyone know where I can turn to if it doesn't arrive? I need that money - £250 is all I have for the rest of the monh!! (Things tight at the moment.)

ModeratelyObvious Sat 07-Sep-13 12:08:21

Threaten to open the dispute. Ask them to pay by direct transfer into your bank,

GetStuffezd Sat 07-Sep-13 12:39:14

Thank you. The post hasn't come today yet. If it is to here then, I will ask them to pay by bank transfer. Which they will probably decline to d. I feel like I'm being punished for refusing to give up the full amount. I have invited a few work friends around for my birthday next Sat and at this rate we will be snacking on sawdust and tap water! <pity party>

DoingItOurSelves Sat 07-Sep-13 13:15:41

Congratulations GetStuffezd! Really glad for you. smile

I lost an £800 deposit just before the scheme came in on a really poor condition short let (4 months) with threadbare carpets, tired and damaged decor throughout, no form of regulation on heating hot water, (so huge bills) and a leaking bath, and condemned gas fire; for the crime of still removing 3 items of food from the freezer the day of the handover (to carpet fitters putting in patches) that I realised I’d forgotten when moving the night before, (therefore not fully vacated) and for having not cleaned the baked on when we moved in grime, off the cooker, that we suspected was leaking carbon monoxide so hadn't used, and had used a microwave, steamer and slow cooker the whole time.

The lettings agency acknowledged it may well have been there when we moved in, but said I'd had four months to have cleaned it to a useable standard and the frozen food in the freezer overnight was a breach of tenancy therefore I forfeited the lot, which I’d been made to pay in cash.

I couldn't afford to argue as we had enough problems renting as a LP with need for disabled access on HB and they threatened to blacklist us.

Sorry for decent landlords and agencies, but I'm really glad there's some protection now.

GetStuffezd Sat 07-Sep-13 13:18:11

£800?
That's a massive amount to lose!
Unfortunately my cheque still has not materialised and the post has now come today. I am seriously annoyed and need to calm down before writing a shitty email. This is just NOT fair.

DoingItOurSelves Sat 07-Sep-13 13:24:53

Odd your agents couldn't be there to inspect either, you'd think that was what they were paid to do, they don't have an animal in their name do they?

GetStuffezd Sat 07-Sep-13 13:36:50

No, they don't - but I bet there are a fair few crap ones! They weren't there for the initial look around when I moved in, either.

mamafridi Tue 10-Sep-13 00:42:04

How are you get stuffed? What a complete nightmare to go through. I hope you got your half of the deposit back.
I am also in the midst of trying to get my deposit back. I swear there is some sort of scam going on with these letting agencies. It's a disgrace. I might report this to Dispatches because there is definitely something very suspicious going on. I wonder if there are any other tenants that have had problems getting their entire deposit back because even if these letting agents deduct 100 quid here and there because of cleaning issues they must be making a tidy sum.

GetStuffezd Tue 10-Sep-13 17:33:11

I agree, mamafridi! There's definitely something going on with some of them.
Unfortunately they still have not returned it and haven't responded to my last 2 emails. Tomorrow I will have to bite the bullet and ring them. I am up absolute shit street and have had to borrow money off my mum again, which feels shit.
Very, very angry.
What are they doing with your deposit then? Trying to keep it all?

GetStuffezd Wed 11-Sep-13 19:43:41

Well. Today I snapped and rang their head office and spoke to a really nice woman who turned out to own the entire company. Haaaa! She was not impressed and ten minutes later I got a phone call from the branch manager basically kissing my arse. Apparently
a) He's been on holiday for the last 2 weeks and JUST THIS MINUTE picked up the emails I've been sending.
b) The woman I've been dealing with most has also been on holiday, hence no replies.
c) They've got a new branch opening this week so it's all really busy.
d) My cheque will be issued first thing tomorrow morning.

We. Shall. See.

OldLadyKnowsNothing Thu 12-Sep-13 01:12:31

Good luck. smile

Crumbledwalnuts Thu 12-Sep-13 01:17:16

I really wouldn't worry. Get the deposit scheme people to sort it out.

What happens is the landlord has to return to you any non-disputed amount. So if a full clean is quoted as 250 then you get the rest back then fight it out over the 250. They aren't allowed to hold the lot just to get hold of part of it.

Crumbledwalnuts Thu 12-Sep-13 01:17:44

OK well someone didn't read the thread. All the best.

GetStuffezd Sun 15-Sep-13 15:08:18

Well here's an update for anyone who's still around...

Naturally my cheque did not arrive. I then received a text from the EA apologising profusely for the delay and assuring my cheque had been sent that day to X address. Which was not my address at all. Naturally I asked for clarification and yes, they've sent me cheque to a fictional place.

So, once again I spoke to the EA branch manager who took my bank details and promised me my money would be in that day. He then patronised me nicely by saying "there you go, a new pair of shoes for the weekend!" Which I fucking wish I'd challenged but I had had to dash out of a lesson to take the call so was harassed.

And my fucking money still isn't in!!!!!!! I have NO petrol! Luckily my mum threw a birthday party for me yesterday so I have a house full of food and booze but this is RIDICULOUS!

What should. Do if it isn't in tomorrow? I don't believe they're crooks - just deeply incompetent!

Jewelledkaleidoscope Sun 15-Sep-13 15:16:01

I would open a dispute and take them for the full amount.

Stress how crappy it was when you moved in.

Fuck 'em.

RenterNomad Sun 15-Sep-13 20:23:51

Yes, you haven-t accepted some kind of irrevocable settlement, becase they have still paid you FUCK ALL.

sayithowitis Tue 17-Sep-13 16:07:53

Open the dispute. I believe there is a time limit and the cynical side of me is sayt that the EA is doing whatever they can to ensure you miss the date. I would include evidence of this as part of the dispute.

JustinBsMum Tue 17-Sep-13 18:34:22

I do believe they are crooks - this is just a way of getting more money out of people.

No one is that incompetent.

If you hold out you will win. You just have to stick it out (without giving yourself a heart attack due to fury).

It took 6 months of persistent letters to get my student DDs deposit back. If they think you will cave they will keep resisting. I finally said I was going to solicitor, hey presto, money arrives.

GetStuffezd Tue 17-Sep-13 20:59:27

Well I rang up and SHOUTED yesterday and today the money was in my account. Hilariously, the cheque also arrived - it HAD been sent to the correct address. An evil part of me wants to cash it, (compensation for the trauma...) but I won't do!
Bloody idiots!
Been out for a nice Indian with my neighbour to celebrate :-)

ModeratelyObvious Tue 17-Sep-13 21:53:31

Yay!

OldLadyKnowsNothing Sat 21-Sep-13 01:00:29

At last! Well done on persisting, your example should give hope to many others. smile

UnexpectedItemInShaggingArea Sat 21-Sep-13 07:35:32

Well done, they were truly incompetent!

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