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Can they do this?

(8 Posts)
WrappedInABlankie Wed 27-Jul-16 20:56:44

I sent off for some tickets (sun, LEGOLAND for my DC), and I have received nothing back. I contacted them today to be told that they were for 16 days ago and although I've never received them, they've now expired and they're saying that there is nothing that they can do even though they never sent them and they're at fault.

Is this right?

LaurieFairyCake Wed 27-Jul-16 20:57:58

Did they say they hadn't sent them ?

Or did you just not receive them?

WrappedInABlankie Wed 27-Jul-16 21:03:52

They were meant to be sent via email. I was told they haven't been sent because;

they never received my application
my application was joined with someone elses
they just don't know
they did receive the form but they don't know what happened

mineofuselessinformation Wed 27-Jul-16 21:17:55

Wrestled that in the light of all of the things they've said above, they should not have taken your money in the first place and you want a refund.

mineofuselessinformation Wed 27-Jul-16 21:21:47

'Respond'

LaurieFairyCake Wed 27-Jul-16 21:22:23

They were free weren't they?

LaurieFairyCake Wed 27-Jul-16 21:23:23

So you haven't suffered a financial loss so I don't think you can do anything

Sucks though flowers

WrappedInABlankie Wed 27-Jul-16 21:25:04

Well no, I had to buy 10 shit filled papers, 2 lots of stamps, envelope ect.

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