Can anyone offer me some advice. My 18 yr old DS paid £75 for a pair of faded/worn (but not ripped) jeans from a well known men's shop. After 6 wks the jeans developed slight rips and had gone thin across the knees (size 32 waist, 32 length), my son is tall and not overweight. He didn't want ripped jeans so asked me to return them - they argued in the shop that he'd fell over in them or had over worn them! The jeans had been worn a dozen times and washed 5 or 6 times. As it was past the four weeks from point of purchase they would not give me a refund and I had to take a replacement pair of jeans (exactly same as faulty pair) I argued that they weren't fit for purpose but the manager wasn't available as it was a Sunday and there was nothing else they would do. They wrote on my initial receipt that I'd had a replacement pair due to "damage" on original jeans, dated and signed it.
So two wks later the same fault is appearing in the jeans again. I took them back to the shop again today and the same assistants were in and were very rude and stated I could not have a refund only another replacement pair - due to previous pair being out of the 4 wk returns process that they follow. They quite snootily said that they'd had no other returns of these jeans! The other assistant said we'd obviously caused the fault when washing them - worn twice, washed once. No manager again and they couldn't ring head office as it was closed and they wouldn't give me head offices number. I wasn't getting anywhere with them so my DS is returning again with the jeans on Wed afternoon when the manager is in. Do we have to accept another replacement pair again? Can we insist on a refund and are there any consumer rights that would back us up?
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What are my rights re 2nd pair of faulty jeans
6 replies
salsamad · 01/05/2016 20:24
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