Mumsnet has not checked the qualifications of anyone posting here. If you have any legal concerns we suggest you consult a solicitor.

Pitman training centre closed without warning - paid for course but they are refusing refund on basis that it is a franchise

(4 Posts)
notquitesureagain Wed 24-Feb-16 11:42:11

I paid for a really expensive excel course at a local training centre. I work for a small charity and it was a comparatively big expense i.e. I had to get approval before signing up and thought long and hard about it. The centre closed 'temporarily' before Christmas and then 'until further notice'. I went again this morning and there is still no-one there.

Head office tells me they will transfer me to another centre (but I signed up on the basis that the local centre would be really useful and accessible around my work schedule, I won't be able to get to any of the others) or do distance learning (which I particularly didn't want to do hence signing up to a course at a centre).

I've asked for a refund but been told that because it is a franchise and 'no monies have been paid to Pitman Head office' I can't get one. All the phone numbers for the people who ran the original centre are dead now so I can't contact them to get a refund (they've given me an email address but there's little hope of getting a response).

Is there anything I can do? It seems really odd that, having signed up with Pitman Training they themselves hold no responsibility for the fact that I can no longer do the course I paid for.

Would really appreciate advice from anyone in the know. Thanks

LurkingHusband Wed 24-Feb-16 16:34:15

Did you pay by credit card ?

QueenLaBeefah Wed 24-Feb-16 16:39:14

Maybe put in Twitter?

As an aside I have been looking into doing a particilar course. I now won't be using pitman if this is how they treat people.

notquitesureagain Wed 24-Feb-16 18:32:26

I paid by bank transfer. Is that better or worse?!

QueenLaBeefah yes, I suppose I could try the public shaming route. But yes, I really wouldn't recommend a course with them. They've been really unhelpful about the whole thing. And actually the reason I went with them rather than some random course was because I was drawn in by the brand, which clearly means nothing if it ultimately comes down to their having no responsibility for what happens in the franchised branches

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now