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This company isn't taking my response seriously, what should i do?

(12 Posts)
Annemarie1983 Sun 21-Feb-16 21:12:47

Recall needed? My Andrew James food processor nearly killed my 2 year old. The blade flung out with great speed when using it and nearly missed my wrists and my son before ending up in the wall. First response from an Andrew James agent when calling was that 'it isn't possible this happens so there's no procedure..' Second agent arranged that the device was picked up for research and promised that a manager would call back last Monday, so far we've heard nothing.. Think twice before using or buying!

ChemicalReaction Sun 21-Feb-16 21:18:22

shock

QuiteLikely5 Sun 21-Feb-16 21:22:06

Thank you for the warning! I think trading standards might be able to help you out on this one.

The product is clearly dangerous

sootica Tue 23-Feb-16 00:14:15

Trading standards definitely!

VimFuego101 Tue 23-Feb-16 00:19:17

Does the lid 'click' into place when you put it on like most food processors?

firesidechat Tue 23-Feb-16 06:55:53

The lid doesn't look broken. How did the blade escape from the machine?

TurnOffTheTv Tue 23-Feb-16 07:05:01

I don't understand how it flew out?

JennyOnAPlate Tue 23-Feb-16 07:09:46

Was the lid not secured properly?

HaPPy8 Tue 23-Feb-16 07:11:52

Regardless of whether the lid was secured or not, the blade shouldn't be able to come out like that!

firesidechat Tue 23-Feb-16 07:14:04

I don't think that's quite the point HaPPy.

JennyOnAPlate Tue 23-Feb-16 07:14:07

No I agree happy. Just trying to work out how it happened.

firesidechat Tue 23-Feb-16 07:16:34

A first time poster pitches up on mn to complain about a product. I think it's only fair that we have some idea how this happened.

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