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Does anyone have a contact for Hotpoint CEO - no wash machine for 2 weeks

(11 Posts)
notsupermum Tue 19-Jan-16 11:04:58

Having a redmist moment with Hotpoint repairs. Does anyone have experience of complaining to someone who listens there? Or have an email for the CEO. Family of six without a washing machine for two weeks after signing up for insurance...

99percentchocolate Tue 19-Jan-16 13:13:20

They are absolutely hopeless. No contact I'm afraid but we had no fridge/freezer for 6 weeks with insurance so I know exactly how you feel. They really are terrible. We got a "how was our service?" Email after the problem was eventually fixed so we made a complaint and had an apology phone call.
I hope it gets fixed for you soon.

notsupermum Tue 19-Jan-16 13:59:05

thanks! Feel it's such a rip off. I paid up for about four years. I'd have been better off saving and buying a new machine. They aren't picking up the phone...sigh

99percentchocolate Tue 19-Jan-16 17:44:10

They really are a nightmare. The ones that visited me for repairs were incredibly rude too (one handed me a freezer drawer and told me to go make myself useful by doing some cleaning when I tried to describe the problem). They are hopeless. I'll never buy hotpoint/indesit after my experience with them.
Hope you get your problem resolved soon!

KaraokeQueenOfTheNorth Tue 19-Jan-16 17:46:05

I'm currently without a washing machine too - week two as well. Looking like it'll stretch into three or four. Completely useless buggers.

AnchorDownDeepBreath Tue 19-Jan-16 17:47:48, but they don't have a great track record for caring about this type of thing, to be honest.

Good luck!

WavingNotDrowning Tue 19-Jan-16 17:52:17

Message withdrawn at poster's request.

specialsubject Tue 19-Jan-16 18:10:38

this is what twitter is for.

it is ALL that twitter is for!

notsupermum Tue 19-Jan-16 19:22:14

I did tweet this am - predictably no response!

notsupermum Tue 19-Jan-16 19:26:49

But I've emailed chief exec - thanks for the contact. Will keep you posted

Clutterbugsmum Tue 19-Jan-16 19:41:49 here you go.

I had to contact him in 2014 after my washing machine broke and it took them 5 weeks to fix it. Then another 5 weeks for them to collect the broken drum from the front of my house.

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