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Legal matters

Damage on old furniture invalidating warranty on replacement furniture?.

4 replies

Fluffycloudland77 · 18/11/2014 11:34

We bought a mirrored dressing table off eBay, the panels went black and corroded. The seller replaced it in September of this year.

The new item they replaced it with is now corroded too, they are saying our warranty is void because the old item was damaged (dh walked into it and smashed a panel when it was in our hall waiting to be collected).

Is this true? Does this now invalidate our warranty?. We've only had our replacement two months.

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prh47bridge · 18/11/2014 12:54

It potentially gives them a claim against you for the damage to the original item but it does not take away your Sale of Goods Act rights.

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Fluffycloudland77 · 18/11/2014 13:03

Really? The original table couldn't have been resold anyway because areas of black corrosion had developed in three different areas.

I assumed the manufacturer would have refunded them for faulty goods.

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prh47bridge · 18/11/2014 17:39

The smashed panel may have reduced their ability to reclaim from the manufacturer as that clearly isn't a manufacturing fault. But the important point is that your Sale of Goods Act rights are intact so you are still entitled to a repair or replacement of the new dressing table.

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Fluffycloudland77 · 18/11/2014 17:47

I see. Thank you for coming back to clarify.

They've told me to write to them and mark it for their "legal dept" Hmm.

I'll press on with ebays resolution process/trading standards & stick to wooden furniture in future.

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