I often buy hair extensions online (they're usually cheaper for high quality) and have them woven in.
I bought some from Amazon, advertised as Virgin Remy (top end of hair market).
They arrived, seemed okay, and I had my hairdresser weave them in. Within two days, they'd gone like straw, scratty,knotty, impossible to brush-they looked so bad I had to get them removed as the hair was so matted despite my plying it with conditioner. I was really disappointed.
I spoke to Amazon who told me to email the seller and explain, and return the item which I did, supplying a receipt from my hairdresser proving the date it was woven in, how much it had cost, and her contact details if required.
I spoke to Amazon again and they assured me I would get my money back, (although obviously not the bloody hundred odd quid it costs me to get them put in!) and I also asked my postage to be refunded (it was £11). They said yes this would be done and I would get the refund onto my card.
This was over a month ago-I've contacted amazon several times and now they're saying my claim has been rejected, the seller has refused refund and I need to email the 'A-Z' team directly to appeal.
The seller emailed me saying she couldn't believe what I was saying as she's never had a complaint about her products.
She has since emailed me saying she hasn't got my returned item so she's not refunding me. I sent recorded delivery and I've somehow lost the tracking number. I'm such an idiot, but I'm also really really annoyed that Amazon are letting her get away with this-that hair was definitely not virgin remy-virgin remy hair lasts for months.
And much as I am beating myself up for losing the number, Amazon have never mentioned this-so it seems like it wouldn't make a difference anyway. I just wish I had it to give to the seller.
She is in China, though so I suppose they may genuinely have not have arrived back to her.
What should I do? I can email the A-Z team but what is the thing to say? Do I have any rights?Can I obtain the tracking number somehow (I doubt it).
Thanks
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sunflower49 · 13/09/2014 19:32
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