We bought some mattresses online for new bunk beds which arrived yesterday. We opened 1 and unfortunately it is just too deep for the bunk bed. Our fault completely and we're really disappointed/kicking ourselves at all the hassle.
I've contacted the website this morning and they advise that because we've opened the 1 mattress, they will not accept it back for hygiene reasons. We've packaged it up again and it looks as it did when arrived but apparently there's a 'seal' which once broken means no return.
I thought the distance selling regulations protected against this? We couldn't have tried out the mattress on the bed without taking the packaging off?
Now we have 1 mattress we need to get rid off, 1 mattress we need to send back at our expense and we still have no mattresses for the bunk bed. Appreciated this is our fault but it seems a bit harsh.
I will never buy things like this online again.
Any advice out there?
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distance selling regulations - mattresses
7 replies
Dottydadoo · 06/09/2014 10:54
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