I took my iMac to an Apple Store 3 weeks ago for a repair. Part of the repair was under warranty and I had to pay for the remaining part after the work had been completed.
Today I have been told by the store manager that they are not going to honour the warranty due to 'nicotine' covering every component of the machine.
This computer has been kept in my bedroom since we bought it and nobody has ever smoked near it. I do smoke in the kitchen and living room after DS has gone to bed so it is likely that smoke has seeped into my bedroom and, presumably, caused damage to the machine.
I am absolutely gutted. I've only really used this computer as a media player. The apple representative I spoke to won't budge. He claims he would be risking his employees health by letting them work on the machine and that it is against company policy to give me the parts to have repaired elsewhere.
Do I have a leg to stand on here, or should I just collect the machine and stick it in the bin?
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Apple refusing to honour warranty due to smoke contamination
45 replies
JazzyCardi · 20/03/2014 17:51
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