I used an online company who sell web based products (not sure if I am allowed to say who so will not). I purchased a tablet which arrived, was opened by my daughter on Christmas day and having originally charged up was very poor quality and then we had difficulty re charging and using. I followed the companies code for returns, the tablet was signed for by the merchant on the 13th January and despite emails assuring me of a refund, I have still not received any money.
The amount is £57.24 so not a huge amount but I am getting really cross that they have my money and no one is now answering emails or the telephone. I have checked the merchant out online and Facebook is full of complaints the same as mine. I know the merchant is still trading as another online company have been selling their tablets this last week. Is anyone able to advise me as to my next step please?
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Advice re non refund from online company
1 reply
Flapdoodles · 23/02/2014 09:28
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