No No hair removal - lasted 16 months

[greensmoothiegoddess]

I paid £250 for one of these in Feb 2012

www.my-no-no.com/uk/?

It stopped working April 2013 but I wrongly assumed I just needed to replace the thermicon tip. I have just got round to doing this. So I received my sparkly new tips last week. But the damn thing still wouldn't work.

I rang up the company yesterday and spoke to a manger. When I explained the technical issue it seemed like she knew exactly what the issue was in that she recognised straight away what the problem was.

She said that as I hadn't taken out an extended warranty there was nothing they could do except offer me a discount on a new No No system. I was also staggered when she said the machine was unfixable. I said that if I had realised how flaky the machine was I might have taken a warranty out on it.

I can't believe they cannot even attempt to fix it and that I have no recourse to solving this. What a way to waste £250!

Any ideas?

[Utterlyastoundedmum]

Am no expert but if I were you I would put a complaint in writing and say that, having investigated the product you now believe that the product had a 'latent' fault all along and that as a food will gesture they should either make good this fault or replace. If they do not wish to do this then you will take steps to address the issue via alternative means ie trading standards small claims etc. they may feel it is easier to just replace ( which to be honest if it only lasted 14 months and I assume isn't used every day they should do anyway!!)

[OnIlkelyMoorBahtat]

You could also quote EU Directive 1999/44/EC at them, which states, a ..."two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period."

This is useful, but the Directive was only partially adopted in the UK, and sometimes retailers arent aware of it AND it's a bit of a grey area, but from what you've said it looks like you could qualify. This article explains how it better than I can and suggests a way of bringing it to the retailer:

www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html

[prh47bridge]

Unfortunately a lot of the UK press thoroughly misunderstood this directive. It does not contain the wording quoted in this article and the interpretation of the directive given in the article to which you link is completely wrong.

What the relevant part of this directive actually says is that consumers must be able to take action against the seller for defects that existed at the time of delivery provided they become apparent within two years of delivery and provided you notify the seller within two months of the defect becoming apparent. As UK law already gave you much longer than this to take action against the seller it had no effect in the UK. This directive does not give you any additional rights at all. It certainly does not require either the manufacturer or the retailer to provide a two year warranty. Your rights under the Sale of Goods Act are considerably better than those under this directive.

[LovesBeingOnHoliday]

The sales of goods act offers more protection than tge directive mentioned above.

[OnIlkelyMoorBahtat]

Thanks for the info - it's always good to know if one's been labouring under a misapprehension - OP hope you checked back to see wiser heads than me appeared!

[greensmoothiegoddess]

Thank you! Yes folks - I am avidly taking it all in. I need to go and rethink my strategy.