I'm seriously pissed off so apologise in advance if this is long and ranty! I will try to keep it as short as possible.
My washer dryer has broken and I called the warranty group on the 8th march to arrange an engineer visit. The engineer came on the 13th, ordered parts and arranged another visit on the 20th - I was told the repair would be completed and the machine would be useable again from the 20th.
Another engineer came on the 20th and discovered another fault requiring another part so it was still not working. No appointment booked as he didn't know when the part would arrive.
I called yesterday morning and was told that the part was due to arrive today but no engineer would be available until 27th! I have a very recently potty trained toddler and a baby so this is a long time for me to be without a washing machine. I have spent a small fortune in the launderette so far. I explained this and was given a number to call to arrange some compensation, I called it and the number wasn't recognised.
Then yesterday evening I got a voicemail message from them saying they can't get an engineer out until April 5th because of the bank holidays coming up
I called back and told them that this is too long and they need to get someone here sooner than that, its already been 2 weeks and I am not waiting another 2 weeks. Leaving someone a whole month without a washing machine is not acceptable. The bank holidays are not until after the 27th anyway so I don't understand what the problem is. The woman seemed completely disinterested and said the part is not available until then and theres nothing they can do. She denied that I had been told that its because of the bank holidays even though I have it recorded on my voicemail and when I repeated that their response is not acceptable she gave me a number to call to complain which is for a different warranty company - ie nothing to do with it!
I called back and the office had closed. I've been googling to find the number to make a complaint but can't seem to find anything and I don't know whether I need to complain to the warranty group or indesit and none of the call centres are open over the weekend anyway. I am beyond livid and ready to create a big fuss but I have no idea what I can realistically ask for, any ideas anyone? Sorry again for the length and rantiness
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extended warranty - repair taking forever!
7 replies
pb64 · 23/03/2013 21:57
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