We are a small market research company. A client who was working as a freelance marketing/insight consultant for The Company commissioned us to conduct some market research for them.
We set up the project, agreed how much it was going to cost (all in writing, go ahead given by the client) and went to a briefing meeting with the client and the company's managing director.
We started all the set up work, working over the weekend (and had other people working over the weekend) to meet their timings.
We also have terms and conditions agreed and signed by the client.
However, yesterday The Company pulled the project. We are now, according to the terms and conditions that the client signed, entitled to charge a cancellation fee, of around £9000. We also use another agency who sources our respondents for us, and they will be charging us cancellation fees of around £2800. (This project would have been worth a significant amount of money for us if it had gone ahead)
However, The Company is refusing to pay the cancellation fees, saying that the client had no right to agree/sign our terms and conditions. This despite the fact that The Company's MD met us at their meeting.
As far as I can see, they don't have a legal foot to stand on here - but is this right?
If anyone can help me I would very much appreciate it.
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Help! Client has cancelled a commissioned project and refusing to pay cancellation charges!
31 replies
BIWI · 27/02/2013 10:37
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