This is boring and long, sorry.
Back in September, I bought a flight online using a company called fly.co.uk (or similar). I paid for the transaction using a credit card.
After I had completed the transaction,I got the usual email receipts and discovered that in addition to the cost of the flight and the booking fee, I had been charged for something called a Flexifly service and an insurance policy which together, were worth around £50.
I had seen these charges on the website and had been under the impression that I had unticked these options.
I certainly didnt want either the Flexifly service (still dont know what that is, exactly) nor the insurance. I couldn't figure out how to cancel them. I managed to find a premium rate number for the company and rang it but was put on hold and eventually hung up as couldnt afford to rack up a massive phone bill.
In the end, I just rang up my credit card company, explained what had happened and they ended up refunding the money to me. Please note that I still had paid for the flight and the booking fee; there was no problem with that at all.
Anyway, I have now received a couple of emails from this company trying to bill me for the Flexifly service. There is an address in Germany but no phone number. What would you suggest I do? The emails are not threatening but they have added administrative charges onto the bill. So far I have not responded. I am pissed off because I didnt want the Flexifly service, have no idea what it is and believe that I was charged for it and for the insurance erroneously.
Grateful for any legal advice wrt my options. Do I need to write to this company and explain the situation or shall I ignore it. I am scared that they will start sending bailliffs round or send threatening emails...
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Advice needed about cancelling payment for a service.
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Tryharder · 10/02/2013 16:08
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