Sorry for long post. My daughter thought she was trying to do the right thing by putting her phone contract into her name (we've always paid her mobile phone bills) and taking over the payments (she's 20 and in her second year at uni). She duly went into Phones4U, took out a new contract and got a nice new Blackberry, keeping her existing number.
They checked her account details (even debited her current account £1 to check that it was kosher etc.) and told her that her Orange Magic numbers would automatically be transferred into the new contract.
However, when we checked back through our bank statements, her phone bill was still coming out of our account. The Magic number she uses all the time (her now ex-boyfriend) had not been transferred and she's run up some huge bills.
Does anyone know where we stand legally with this? Can they sell her a contract in her name but still charge it to our account? Shouldn't Phones4U take some responsibility for the mess?
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MIS-SELLING OF MOBILE PHONE CONTRACT, DON'T KNOW WHERE TO TURN
3 replies
LaineyW · 22/01/2013 16:48
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