I ordered something a week ago and it has only just arrived - in the meantime I had decided I did not want to keep it and would be returning it. I have emailed the company (their website states that if you want to return something you have to contact them and they will tell you the process) and tried ringing - they have a landline but it goes straight to voicemail (I used this last week to leave them a message and they never got back to me; I had also emailed them whilst waiting for the delivery and they never replied to that either)
If I want to return under DSR I only have 7 days - what do I do if I can't get hold of them to tell them I want to return it?!!
(also posted in chat for more traffic, but hoping someone here will know where I stad legally!)
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Help - how do I return something if a company is ignoring me?!
5 replies
cat811 · 11/01/2013 10:16
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