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Legal matters

Help - how do I return something if a company is ignoring me?!

5 replies

cat811 · 11/01/2013 10:16

I ordered something a week ago and it has only just arrived - in the meantime I had decided I did not want to keep it and would be returning it. I have emailed the company (their website states that if you want to return something you have to contact them and they will tell you the process) and tried ringing - they have a landline but it goes straight to voicemail (I used this last week to leave them a message and they never got back to me; I had also emailed them whilst waiting for the delivery and they never replied to that either)
If I want to return under DSR I only have 7 days - what do I do if I can't get hold of them to tell them I want to return it?!!

(also posted in chat for more traffic, but hoping someone here will know where I stad legally!)

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chocoluvva · 11/01/2013 10:34

Is this a chinese firm?

Speaks from bitter experience.

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cat811 · 11/01/2013 10:36

No, it's called Zest Beauty - based in Nottingham.

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FireOverBabylon · 11/01/2013 10:39

Did you pay with a credit card / Visa debit card? If you did, contact them to see if you can them to cancel the transaction as the company won't respond to you.

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chocoluvva · 11/01/2013 10:40

Not a legal, but the distance selling right to cancel within seven days must surely be seven days from receipt of the goods.

If you paid by PayPal they can help.

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cat811 · 11/01/2013 10:42

It is seven days from receipt, but if I haven't been able to get hold of them since I placed the order, then I'm not expecting to be able to get hold of them in the next 7 days either!
I did pay by credit card - good idea about contacting them. How long do you think I need to give them company before I do this, or is it ok to do it now do you think?
(order placed on 31.12, no reply to any phone call message or email since then, order arrived yesterday)

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