Looking for some advice, please...
I bought 3 hoodies as Christmas gifts from www.abercrombie-store.co.uk/ which I thought was a UK based online store.
The hoodies were dispatched from Hong Kong, and arrived on 24th Dec (just in time - phew). Two out of the three were not liked by the recipients (no problem with the item, and as they were described online), so I said I would return them.
I read the returns policy here where it became obvious (due to pigeon English) that I wasn't dealing with a UK based company. (This in itself isn't a problem, I just wonder if it affects my rights?)
Anyway, as per their 'returns policy' (if I am understanding it correctly) says that if I go back to them within 14 days they will arrange a refund or exchange.
I followed their 'policy' and emailed then on the 14th day after delivery to ask for their returns address (7th Jan). Over the course of this week we have exchaged daily emails, culminating in one this morning where they say that they do not accept returns unless the item is faulty, despite me pointing out their policy says otherwise. The emails are all short, and in poor English, so I'm not getting any explanations, just statements that they won't accept returns.
So, where do I go from here? What are my consumer rights in this instance? Unfortunately I paid by debit card (not credit card).
Thanks in advance for your help
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Help - Online retailer not accepting returns, depsite 'return policy' suggesting they would
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OneTwoOrThree · 11/01/2013 08:21
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