Mumsnet has not checked the qualifications of anyone posting here. If you have any legal concerns we suggest you consult a solicitor.

Boiler company not refunding deposit

(5 Posts)
magicrat Thu 29-Nov-12 09:44:05

I've just done that, thanks!

Amateurish Wed 28-Nov-12 14:43:24

Just to clarify - did your right to cancel within 14 days include a return of the deposit?

If so, you need to threaten court action, give them a final deadline, then money claim online if they don't pay.

magicrat Wed 28-Nov-12 14:18:16

Thanks for replying. I'm guessing that will take ages and cost me too angry. I might just go to their office and throw a toddler style tantrum on the floor until they get sick of me!

Collaborate Wed 28-Nov-12 14:12:04

Samll claims court is the only thing you can do to force them to pay.

magicrat Wed 28-Nov-12 13:59:30

Our boiler packed in and we found a company to replace it. We signed a contract that allowed us to cancel within 14 days which we did after finding someone better and after they had made some worrying remarks about the inevitabiliy of ruining our floorboards! A week after I sent the cancellation notice I called them and they said it would take 7 days to refund. That didn't happen. I called gain and they said I should have been told 14 days. 15 days have now passed and they are messing us about still. One person said it had been paid on the 20th but another said it hadn't been done. I need this money for Xmas as I have already shelled out on the bloody boiler. Is there anything I can do to make them pay?

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now