We bought a carpet from a well known chain of carpet stores and they offered to hold it for us in their warehouse until we were ready for it. They didn't tell us about any storage charge and we were going to pick it up personally when we were ready so no delivery was arranged.
When we wanted to collect it, we were informed that it was marked as delivered on their computer system and they didn't have it in the warehouse. They are now trying to say that they will give us a credit note but not for the full amount paid (we have the receipt and contract) because they would've charged us a storage charge if it had been in the warehouse.
I don't know what to do other than write them a letter demanding a full refund. Does anyone know my legal rights?
TIA
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Company claim that they have delivered an item but haven't and won't refund!
5 replies
Swaliswan · 30/12/2011 17:44
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