Tesco profits down - where they have gone wrong?(304 Posts)
Not so very long ago, Tesco used to be held up as a massive UK business success story. I've read Tescopoly and sure some people despise them - they've enraged farmers and the protest lobby by aggressive policy with suppliers,store-expansion and squeezing out independent shops.
They've made a bunch of bad decisions outside the UK; but they had a huge loyal customer-base in the UK and a lot of their problems must come down to complacency and not thinking enough about their home-grown customers, despite the masses of data they collect through clubcards.
I'll post my own personal reasons for reducing my shopping with them, but think it would be interesting to have an open-forum to see just how out of touch and poor they have become, with stories from MNetters. Maybe someone from Tesco will read it and have a think about what they can change.
This is where you have gone wrong...
It has got way to expensive and it used to be as cheap as asda and now it's not.
It has got pricier, but food in general has hasn't it? I only shop there because of the Clubcard points. My other option is Asda & I hate them. Sainsburys is even more expensive, so I keep away from there.
You have got way too expensive and baffle people with the deals which sometimes make NO sense.
None of the stores I have been in feel homely, all feel very clinical and horrid. Take tips from Waitrose and Morrisons for a lovely shop.
Express's particular don't have enough staff and self service is pushed on us. Also the express' are ridiculously expensive compared to the main stores which are already horrendously over priced.
You simply don't do good groceries any more, fresh food especially has sacrificed quality for range.
I hate spending three hours to do a weekly shop, closest tesco is an extra.
I can't afford it, £80 weekly tesco shop is £40 -£50 in Aldi with some wine and chocolate thrown in.
There is never any offers on!!! Getting greedy with their pricing!
Well part of the reason we don't shop with them anymore is because there isn't one particularly convenient for us (we have numerous other supermarkets much closer). We did shop there recently though and my shopping was more expensive than we'd normally spend at Waitrose
People don't simply want cheap food- it has to be good quality too. I'm thinking of the Aldi free range chicken for a fiver. Sainsburys Basics is far better quality than Value and there seems to be more products. I like how Basics prints why it is a Basic product,(eg Basic Houmous has less Tahini than store brand)
Customer service at my local Tesco is poor compared to Sainsburys, Morrisons and Asda. If the self service scanner at Morrisons goes, they assume that the machine has gone wrong. My local Tesco assumes that I am trying to do an Anthony Worrall Thompson.
It's not cheap any more.
The main reason I can think of is that they've had to keep making these large profits in order to satisfy shareholders. But at the same time the market shifted dramatically because of the recession.
So lots of people who in the past would have never shopped at Lidl & Aldi suddenly started doing so. They tried half-heartedly to compete by launching their own lines but it's failed miserably. That line is too small and doesn't taste anywhere near as good as Aldi's range. I suspect if they did then they'd eat into their profitable own brand range.
I know so many people, myself included who do our main shop at Aldi then top up on the branded stuff we like at Tesco.
Plus I'm sorry....the checkouts are too bloody slow. I can get in an Aldi queue, it's about a mile long and I know I'll be through in five mins. At Tesco I get one shopper in front of me and I'm screwed. Too much farting around, the checkout person is often trained by snails and too busy nattering.
Finally and this is the most important point. Nowadays thanks to Aldi every time I go into Tesco I feel like I'm being legally mugged.
So if I have to complete the above sentence. This is where you have gone wrong. You are too expensive and too slow.
It's too expensive now to do your shop in one place. I go to Aldi, Iceland and Morrisons now and can do the shop for £65 by getting the cheapest items in each shop. It's £80 getting it all from Tesco.
You really annoyed me by your Christmas online delivery policy 3 or so years ago. First come first served or people who spend £x that year or had a weekly delivery would have been fair but judging by the Internet it was totally random. Grrr
...you don't respect your customers
My biggest reason was Christmas delivery too. They messed up big time for me in 2011 and I have NEVER used their online service since then.
I placed an order for well over £100 to be delivered on Christmas Eve, (order placed three weeks in advance). I was 8 months pregnant and doing the family lunch at home.
They delivered everything, apart from the Turkey, no apology, no explanation, nothing.
They happily took the rest of my money for things I could have bought from a more competent supermarket. When I phoned to complain, they said they had run out of turkeys and nothing could be done.
Let's just say, as a pregnant lady, my reaction was emotional.
I have stuck to my guns and never used Tesco online since and I don't think I ever will.
Just dull, the same old stock week in week out. Especially meat no imagination. Especially in smaller stores.
DH sometimes gets interesting things from the huge one by work, but the nearest one to home is dull as dishwater.
Also fairly expensive, but so is our nearest Morrison's
The stores are too big and the layout changes too frequently. Aldi/Lidl are much smaller and I can always find what I'm looking for.
Quality of products. Switched to Sainsburys.
I always have to check my receipt.
Usually an offer hasn't gone through.
I then have go queue up at customer services, which I absolutely hate to be refunded £1.
If your doing this to everyone your making a lot of money being dishonest.
Customer service people are miserable as sin.
Waitrose Essentials are just as cheap (for one demographic), Aldi/Lidll are cheaper.
Their niche has gone.
And Ocado is a fuck a lot better than Tesco online.
I agree they cannot compete on price at Aldi or Lidl , when they do it's no where near as good quality.
Agree the customer service people appear to absolutely despise all customers. As if I actually want to join yet another queue at the end of an hour long shopping hell, just to point out that yet again, I have been overcharged. They practically spit at you as they hand over the refund.
They don't sell the food I want, so no point in going there.
There are never any decent reductions in our tesco.. The reduced bit have things that have been reduced from £2.99 to £2.85 they also take the piss out of their customers.
I go to sainsburys if I can.
Their food, specifically the meat, is shit, the stores are badly laid out and the staff don't have a clue. Oh and it is eyewateringly expensive.
I had a very frustrating trip to my local one last week - wanted free range chicken thighs - not even a slot for them. Wanted turkey mince - only 2 packets on the shelf both with bb of one day later.
Left with very little meal ingredients and the whole processes wasted about 1 hour of my life.
I think the problem is that people have started shopping in places like Aldi where you don't feel taken for a mug, you can be in and out in 20 minutes, my local one anyway is a very pleasant place and the staff are lovely. The quality of the food is overall much higher too.
I only go to Asda and Sainsbury's now once a month when I need more specialised things. No way i would go out of my way to go to Tesco - they are pretty much the same price as Sainsbury's and much more crap!
The ambience of ASDA teamed with the prices (but not the quality) of Sainsbury's. What's to like?
They can't compete with the cheaper shops. And their quality is pretty poor. And the special offers are very very misleading. I should have got two for the price of one and didn't. I rang up Customer Services got no joy. I have not set foot in the place for a month. They are not customer friendly. Staff in all the other big names are much more helpful and polite.
Dont give a shit attitude from staff
and which insane sadist idiot do they get to design their fucking car parks?
There are at least 6 other supermarkets I can think of just off the top of my head I would rather shop in.
Also, George is fab, Tu is Ok (possibly better for me, but less so for DC). F&F is dull.
I hardly even go in any more. But the last few times I was in either of my local stores they were messy and untidy looking. Stock not faced. One bag of bendy looking carrots left. Glaring lighting and big horrible red and blue signs.
Hard to decipher the actual price of things, multiply by 8 divide by a hundred to compare to the price of the other carrots in the 750 gm bag divide by 3 multiply by 4, and that's if it's BOGOF. Different to last week, when carrots were just 1.99. Annoying
They have completely lost track of the basics.
Their customer service is, quite frankly, shite. Uninterested, rude staff. Far too many self service tills.
The shelves are being constantly stacked and the staff seem to take great delight in pretending the customers aren't trying to get stuff off the same shelves. Cages all over the place that you can't get past.
Prices changing daily. Special offers that are none sensical. Different Tescos in the same town with completely different prices
The Clubcard was dicked about with so no longer as good.
Shops dirty and cluttered.
The distinct impression that they couldn't give a stuff about their customers. My closest Tesco seems to be run for the benefit of the staff.
It's a bit expensive.
However I take issue with the slagging off of the staff.
The staff in Tesco are no different to the staff in any othercsupermarket.
I can't bear wandering up and down aisle after aisle looking at the amount of shit shit sugary processed shit they sell.
Aldi and local butchers / farm shop for me. I want local British products that are healthy and unprocessed. I top up at tesco when I have to, but I equal my weekly aldi spend just buying squash nuts and rice milk in tesco.
I don't like the way they do sneaky things like have identical items at different places in the store for different prices. So for eg in the normal confectionery aisle something will be £3.99. In the Christmas aisle the same thing will be £5.49. I have seen in with various items over the last year or so. It makes me feel they think we are idiots.
Food quality is not great either. Plus it is expensive for what it is.
Poor customer service. I complained about 3 things (I'm a big complainer ) over a 2/3yr period. They never replied, explained or apologised.
- having to queue at customer service for a baby + toddler trolley as they didn't keep them in the car park. So I had to cart the baby seat and toddler across a busy car park.
- substituting the wrong size nappies on a home delivery. Different brand would have been fine, but not totally the wrong size.
- having a tesco express crammed with 'management huddles' and staff filling shelves, with only one till open during the pre-work rush. Resulting in a massive queue .
So I really can't be bothered to shop there anymore. Sainsburys all the way.
I prefer Asda, it's cheaper and has better offers.
Can't stand Aldi, too small and scruffy and hate the faff at the till and packing bit.
Everyday value range has dramatically gone up in price. Reduced items that are reduced by pennies. Far too expensive for me to do a weekly shop.
Your food is poor quality and tasteless. You also have the ethics of a slug and are squeezing your producers to within an inch.
The staff in my 2 local Tescos really dont give a shit. Stand there moaning and moaning about what shifts they have to work, when their next break is and leave you waiting to be served. They also serve colleagues infront of you (fine) but then continue to chat and chat and chat (usually slagging off tesco) with no regard to the queue of customers waiting. There are never any baskets in the door way and when you ask for one they roll their eyes and ask if I have looked in the basket checkout! Sorry but that is SHIT - and I cba with it ontop of their crap products, prices and shitty car parks.
I have to say the staff in my local sainsburys and morrissons dont do that - well not infront of me.
I find that their fresh produce is past it's best, I've had tomatoes go mouldy the very next day, muffins and bread rolls with mould spots hidden on them. And their meat is overpriced, over packaged and underwhelming on flavour. We can get the most marvellous British pork at Morrisons, and 98% of the pork in our Tesco is Dutch, though you have to look closely at the label to find that out!
Aldi is better, cheaper and closer.
I tend to do a big online shop at least once a month, always £100+. Sainsbury's give me free delivery for that, Tesco charge me. So now I shop with Sainsbury's.
Oh and the entrance and exit to my local Tesco car park is abysmal and causes congestion for the rest of the town.
"Having a tesco express crammed with 'management huddles' and staff filling shelves, with only one till open during the pre-work rush. Resulting in a massive queue"
Oh God, yes, swanning about with clipboards and not actually doing any work. The customer service is shit because the managers are constantly role modelling their bad attitude which is probably filtered down from head office.
My DD works in Tesco,I will tell her how shit she is shall I?
There were too things that I couldn't reach in Tesco so I didn't buy them. No staff around to help.
I can reach everything in Waitrose.
The quality of meat is shocking. Staff are disinterested. Horrible lighting, toys are massively overpriced. It's trying to do everything and doing it all badly.
Give me Sainsburys any day.
Does she work at the customer service desk? To be fair I am sure the people themselves aren't shit the training they receive must be abismal or non existant!
Have taken government free labour so feel like I've paid them already. Not really necessary for me to boost their profits further from my income.
Aldi, Lidl (very close) and Waitrose (worth the drive plus get the carrier bags so my mother doesn't have heart failure). Sainsbury corner shop. Remember Tesco from childhood and my mum wouldn't go through the door as it wasn't very "naice". ...
YY to the food being past it's best. I can get it delivered and find mouldy salad items in the next day or two.
IMO their meat is the poorest of all of the supermarkets and one of the most expensive.
I agree - quality of own brand items has really deteriorated. Shops appear scruffy/dirty, and there is too much focus on 'convenience' foods. The (small) Tesco Express near me has decided to start selling American foods (sweets, Kraft macaroni cheese) - wtf
Agree about the customer service people. I also find the majority of staff arrogant, wholly unhelpful and too busy gossiping to take any notice of a customer with a query. The general ethos is one of complacency.
Aldi is by far cheaper and I am increasingly confident in the quality.
I would rather go without than do anything other than emergency bits of shopping in a Tesco.
BTW unless food has a foreign name or yellow discount sticker my children get confused that they're in the right house.
The food is poor quality and nowhere near as good as sainsburys and not noticeably cheaper to make me chose to shop there.
DH says store locations not very good, and as pp say, they're 'falling between' cheaper (and higher quality) retailers like Aldi, and 'high end' like Ocado
Many customers don't like Tesco's lack of ethics.
The atmosphere in the stores is hideous. We can't take DS1 in there because he melts down. TBH, even without him there, I barely cope any better. The lighting is awful and the air vents are really noisy.
The supposedly fresh food is often not very fresh and doesn't keep until its use by date. And their meat is pumped full of water and additives. PLus, it's possible to go into one of their Extra stores in October and find one solitary box of British apples. That's not on. They just don't seem to care where it comes from.
For customers not on a tight budget, like us, it's hard to find a wide range of the types of products we want eg higher welfare meat, fair trade etc. Those that are stocked are a lot more expensive than the Sainsburys equivalent (and both stores are more expensive than the M&S equivalent). Their wine selection is uninspired, too.
The only time we do suck it up and shop there, since it's actually a closest large supermarket (and we've not set foot in the place for 2 months), is just to stock up on
crap loss leaders.
I'm sure we're not the only people with a healthy, rather than frugal, food budget who drive straight past Tesco to Sainsburys or M&S (or Waitrose, if you're lucky enough to have one.)
I really didn't like Tescos for years as I have been an Aldis convert since one opened near me. But Tescos are slowly winning me round again. Their value range is very cheap, their money off coupons (£4 of a £40 shop), other special offers and their variety. Sometimes I feel a bit sorry for them when I see hardly anyone in there anymore, feel free to tell me I'm being ridiculous.
Usualsuspect - please don't take offence.
This is the stuff Tesco needs to spend some money on to put right.
They were #1, so there is only one way to go, if they make fundamental errors.
For a supposedly cheap shop - with a definitively cheap vibe - it's simply far too expensive. I prefer Sainsbury's or Waitrose, M&S, even Lidl and Aldi. Morrissons and ASDA, on the other hand, just depress me.
I like Sainsbury's, the quality is high, even on their Basics lines and I also like the explanations on the Basics that tell you why it's cheaper. I'd rather buy less and decent quality.
Our local Sainsbury's is largely staffed by students, polite, helpful, friendly and efficient.
I've never had a problem with their online ordering either, unlike the many complaints about Tesco on MN.
Too many pricing errors on Shelf edge labels.
Too many errors on offers, necessitating having to check till receipts and then queue at customer service for 10 mins.
Too many " on purpose" mistakes placing stock on shelves in incorrect place.
Too many instances of me taking incorrect shelf edge labels to customer services and being advised its a head office mistake, why no action, ring head office and tell them.
The reason Tesco are losing money is because Aldi is cheaper.
Nothing to do with 'shit staff'
The staff in Aldi etc are no different.
Aldis staff are paid a little bit more, so they smile a little bit more.
Too expensive. Lidl shopper here.
I prefer asda.
Their food seems much better quality & sometimes it may not be the best quality but it is cheap.
Asda's offers are good.
Asda seem to care more about their customers. A lot of the time if u are wrongly charged at asda they will refund you as well as giving u a little extra as a sorry. It is very hard to gef a refund from tesco.
Tesco are expensive for rubbish quality & at my local store the checkout staff are very uninterested & rude.
It's obvious when the cost of living goes up, people look to shop at cheaper stores.
The staff in our local aldi are no better than tesco. Lidl staff are friendly & helpful.
What every single check out person is rude?
Yes, but Aldi staff are quick and efficient and don't do small talk at the tills. They throw the shopping at you, which appeals to my personality - I love packing my food up double quick - it's fun. DP hates it for the same reasons as I love it
Tesco clothes are shit, their 7 plus girl's stuff is for mini hookers, and their offers are laughable, 20pence off something that's so close to the use by date it's almost green.
I loathe Tescos, yet 5 years ago they were the only supermarket I shopped in. I now do an online shop with Ocado and then top up in Aldi, Sainsburys or Waitrose. Here's why:
1. I hate the store ambience. It looks messy, the stock is horribly heaped up, the aisles are narrow. The lighting, general mess, dirty toilets, overly loud pricing displays just jar with me. My local Sainsburys is a similar size store but is pleasant to wander around.
2. Customer service is appalling. The staff are often surely and rude in my local store (perhaps they have to deal with too many complaints).
3. They are unreliable, I've been badly let down by click and collect. The one online order I did was a farce with ridiculous substitutions. I went to Sainsburys the same day to pick up things I needed still.
4. Pricing isn't any better, most stores do a price match, others are cheaper to start with.
5. Quality is not as good as other stores. Own brand stuff is disappointing and fresh things don't last as long as they should.
Two reasons for me:
1) slave labour
2) asda quality at waitrose prices
I shop in aldi now with an organic veg box. I save a fortune and the food is much better quality and cheaper.
To be fair on the staff, most of them in our local Extra are pleasant enough. I think staff attitude in shops is often a reflection of their general morale levels, though. I remember when Safeway was still around and their staff were always as miserable as fuck - in all 3 stores in my area. Sainsburys took over one of the empty stores - some of the same people ended up there, but the atmosphere was a lot happier. The Durham Safeway became Waitrose and the staff in there were absolutely lovely. They'd have been from the same pool of people, from the same area, but no doubt enjoyed their job a lot more and were more aware of the importance of a bit of courtesy.
Tesco online round here is shocking. I've had awful substitutions and missing items on every delivery I ever had from them.
I use Ocado now, weekly and spend far less than I used to going into Tesco each week and we each much nicer food too.
Fucking hideously too bright and light and fucking freezing in a big warehouse kind of way.
Shitty horrid plastic food cafes with cheapo plastic tables and chairs.
Zero warmth, care, attention of personality.
They cram the place with stuff, just boxes ripped open and they stuff just left for you to grab. Zero finesse, romance or enticement, no love.
To me Tesco is like pile cream, uncomfortable and sometimes necessary but always an unpleasant experience.
There does seem to be a massive problem with their pricing, I have been overcharged several times. I don't always have time/ability to queue again to rectify a 50 p mistake with a baby and toddler in tow, but it rankles because they are expensive. And I wonder how many times it has happened and I haven't noticed.
The quality of their F&F is poor compared to Primark and yet it is more expensive.
I dislike the same product being in different locations according to brand. Eg bombay mix. Tesco brand is in the snacks/crisps aisle. But you also have other brands in world food, bigger cheaper (and nicer) bags. But if you didn't realise that you'd buy the smaller more expensive bag.
Multipacks - I usually find at least one example of pre packed multi packs being more expensive than the same number loose. Baked beans is a common culprit. The pricing is misleading. I sometimes need a calculator to compare prices.
The stores are too big.
Electric & gas suppliers trying to get you to switch. Fuck the fuck off with that one.
Car washes in the car park. See above.
Credit card salespeople lurking in the aisles.
Too much choice.
Own brand toiletries, household stuff not BUAV approved.
Naff signage "every little helps" what they mean is the md wants a new mansion/holiday home in Monaco/spouse.
- substituting the wrong size nappies on a home delivery. Different brand would have been fine, but not totally the wrong size
As I mentioned my one online shop with them was a farce, I had this same problem. Plus decaf coffee was replaced with caffeinated and non bio washing tablets were replaced with bio ones (no good for DH who gets eczema breakouts with biological detergent). Quite a lot was substituted on that order and it was all daft.
I really don't like their colour scheme and style - Red and Blue? urgh, shouts artificial and cheap. and what everyone else said.
Quality is terrible compared to Sainsbury's. Poor customer service. Too expensive. Terribly cramped (in my local - not even enough parking space, let alone aisle space). Lack of range of goods. Boring food.
Tesco Finest is also crap, slop in a foil tray. If I want can't be bothered ready meals I go to M&S who have a range to choose from, which i do very rarely. Tesco seem to have just the Finest and the vile looking value range which could not look less appealing with the packaging if it tried.
Both food and non- food Tesco own brand products are poor quality, it's the only brand I refuse to buy anything from.
Baskets are never by the door where they should be, you have to hunt one down before you can start shopping.
When you do find a basket it's an old style metal one with the plastic tubing missing from the handle.
Their security guards usually look like they have criminal records and are more interested in chatting on their mobiles and trying to impress groups of teenagers than anything else.
The clothes in my local medium-size store look like cheap crap off a market stall.
The 'offers' - it's the only place where I feel I'm being screwed over with BOGOFs etc and have to double check everything as at least half the time the 'offer' is more expensive.
Poor choice of decent quality non-processed food.
Generally unpleasant atmosphere.
Feck off Tesco.
Yes car wash people in the car park is real NO NO pissing you right off before you have got in the soulless greedy shack.
The feel of the shop is horrible, like asda but more expensive with less range. My friends and I all tend to do aldi big shop with top up at local Morrisons or veg/ bakery. I hear lots of people complaining that the nice cafe ( don't know as I've never been to one) are being replaced with expensive costa coffee shops.
Ive never been a tesco shopper and probable won't be.
Rude, grumpy staff compared to all other supermarkets even Lidl
too much choice in some ways
not enough in others (eg when they suddenly stop stocking something)
BOGOFs instead of sensible pricing for individual items
excessive prices in general
poor quality in cheap products
I love Aldi (& to a lesser extent Lidl) because the stores are small & neat so you can fly round getting just what you want in a fraction of the time a Tesco shop takes, the quality for the price is fantastic, & you only have to buy the quantity you want
classic example of quality vs price is tinned kidney beans. Aldi are 21p & so are Tesco value; but Aldi's are in spring water, Tesco's value are in brine. Tesco's equivalent to Aldi - ordinary own label, in spring water - are over 60p.
same with tinned plum tomatoes - Aldi 31p, Tesco value 31p, Tesco own label 55p
Tesco are pricing their Value products to match Aldi; but for quality, you have to pay for at least the standard own brand, which are generally at least twice the price
for loss-leaders like milk & sliced bread they do seem to be matching Aldi now (instead of making you buy 2 or 3 to get the same price) but it's pathetically obvious why they're doing it
also Aldi hardly ever relocate stock, which seems to be one of Tesco's principle marketing strategies
I reckon I save 25% on a weekly shop which is way better than clubcard points
(ah - interesting - I just checked Tesco prices on mysupermarket & their kidney beans have changed. Value are now in spring water, own label have reduced to 49p. Clearly they can see where they have to go & who they have to compete with - but have they left it too late?)
Really poor quality food.
surly attitude to customers
Health and safety nightmare- roof had collapsed and water was pouring through the lights but nobody gave a shit.
Dreadful online service
Really shocking attitude to the farmers who supply them especially the dairy farmers.
Tendency to ring up some items twice especially the expensive ones.
I loathe Tesco and refuse to go back.
I'm surprised at people saying they only knock pennies off discounted items, in my experience they're the one place that does. I love going and getting things for 10p.
I think a lot of it comes down to the fact that in the current climate people are happy to spend more time visiting different shops to save money rather than have everything in one place. I like aldi but I'd struggle to use aldi alone without topping up with bits and pieces from elsewhere and I'm sure I'm not alone.
YY to the price:quality thing. Aldi tuna in spring water is the same price as the other kinds. And I can't bear over choice. Sweet corn. In a tin. I really don't need 10 varieties to pick from. Aldi stocks one. So I buy it.
Their stores are 10-20 years out of date. Dirty, scruffy, make you feel like a shoplifter, scary guards, aggressive lighting, weird piped sickly fake bread smells, lots of plastic, lots of grumpy people, Waitrose it ain't.
Their Tesco Express stores are located in areas where they undermine local small businesses, so I boycott them.
Rude, grumpy staff compared to all other supermarkets even Lidl
I used to work for Tesco, they used to be very cheap compared to everywhere else and the quality wasn't bad for the price. These days the quality is worse and they're more expensive than Sainsbury's and Morrisons (we don't have Asda locally to compare).
They've kept cutting back on everything for staff, we used to have double time for Sundays and I only just missed out on time and a half for Saturdays, by the time I left Sundays were time and a half and by now they're probably normal pay. You can't keep removing benefits and expect to get a similar standard of worker, or people who are as happy in their jobs. This is definitely reflected in the service customers receive.
arrogant corporate attitude, determined to turn ever corner shop, filling station , empty field into a tesco'
Stores are too cavernous. We have a new Extra, it takes me a 10 min walk past piles of shite and helium balloon displays just to get to the food. As if I can be bothered.
They keep reducing the amount of things in packets and hoping you don't notice. Sliced ham for example used to come in packs of 6. They reduced it to 5 without reducing the price and expect us not to notice!!! Then they have the cheek to slightly increase the price a few weeks later as well. Ripping us off by stealth is what it is. I'm sure they've reduced the weight of a packet of cooked chicken pieces too. I use them in my kids' wraps for packed lunches - used to be able to stretch one pack between 2 kids over 2 days. Now there is not enough for that. I wish I'd kept a closer eye on the weight of them before - I am convinced there is less in the pack but I have no proof. They are 2 for 5.50 so not that cheap when it's only 200g per pack.
Also, meat quality is getting as bad as Asda's. Had a 2 pack of venison steak the other week. One was lovely, the other was inedible - all sinew and gristle. But too much hassle to take it back.
In the same month I have had guacamole which hasn't been sealed properly so was not airtight, and was leaking. Couldn't eat it as didn't know if it was safe if seal was broken. Also same with some finest soup - lid just came straight off so obviously wasn't air tight. All these things are a bloody inconvenience because half the time you don't notice it till you get it out the fridge to use and then it's too late to Go back to the shop to change it.
Oh yes - fruit like pears or strawberries which are rock hard they are inedible so you wait for a few days foe them to ripen enough to eat but they suddently start decaying, missing the "soft" part altogether.
It's all about the quality, and tesco's has gone downhill in that respect.
I still use my local Tesco Express, when I have to. I trade-off the extra expense for convenience, on last minute stuff. In its favour they have several jolly members of staff, (hooray!), and a sprinkling of misery guts (boo!). Here are the many problems they do nothing to fix:
- Cramped aisles
- constant congestion from re-stocking cages
- they try to cram in one-third more stock than they should
- struggle to get a buggy around. Forget it if there are 3 people with kids in there
- precarious promotional piles a la Kwik Save of not very enticing deals
- they leave cages full of cardboard boxes outside front of store on permanent basis. Zero respect for the local high street
- refrigeration that constantly breaks down and floods
- dirty floors
- eye-watering pricing of fresh produce, and not great quality
- sandwich fillings/lunch items that I would not give to a pig
Message withdrawn at poster's request.
The Customer Service is indeed the pits. The only nice people are the delivery drivers, who are good around here.
Recently I bought an item that had something wrong with it, and had to return it. I couldn't find the receipt so I went into the store and asked if I could exchange it for a new one. I had to show my bank statement. Once I had done this, I got a replacement and I also spent about £50 on other bits and pieces. They refused to give me an itemised receipt for the replaced item or the additional items either, purely because I hadn't got the original receipt for the first faulty item to hand. I asked what I was supposed to do if one of the new items went wrong (one was electrical) and the customer service guy didn't know. In the end he 'gave in' and gave me a proper receipt for the new additional items, but I was left thinking 'WTF?'
This also happened in the summer when I bought some sandals, they fell apart in about a week, I took them back and despite the fact that a) they were branded Tesco and b) they were just out and therefore clearly under 6 months old, they wouldn't give me a refund for those either.
It's bonkers, their application of consumer law.
Staffing is another issue
Aldi staff (IME) are wonderful - really helpful & pleasant & know their stuff
Lidl not so good (again just IME) but then they apparently have a much stricter rule book & lot less discretion
Tesco incredibly variable
Prefer the way I see the lidl manager treating the staff.
Tesco treat suppliers so poorly.
It's all down to price.
Aldi is cheaper and very 'trendy' atm.
it isn't all down to price - it's quality & service too
I've been shopping at Aldi for a couple of years now & always think "take that, Tesco!" every time I load my shopping into the car
Which? magazine's shopping survey was very interesting this month
Also quality is no better than Tesco.
It's just cheaper.
aldi and lidl is what went wrong for tesco - simple they are better priced for food and drink and tesco is greedy and thinks the customer is stupid.
I never shop in Tesco now. I have a son with nut allergy and so many items carry a 'may contain' warning.
Come on Tesco - lemonade? Tinned tuna? Really??
Because no one would shop in Aldi if it wasn't cheap.
People don't shop in Aldi for the quality.
you know this how, usualsuspect?
So you would still shop in Aldi if the products were more expensive?
I think it's also very 'in' to bash Tesco.
Last year dairy farmers were asking people to not buy milk from Morrisons, Aldi, Lidl or Londis and to think twice about Asda and the Co-operative due to the price paid to dairy farmers for milk. Tesco, Sainsbury, Waitrose and Marks & Spencer all do better on this front.
Food's not good - some of it's ok, passable, but there's very little of interest or quality.
It's become very expensive. I presume what they do is open up in areas that aren't so economically brilliant, stay cheap for a while, then ramp the prices up gradually? It feels like they've done that here.
Way, way too much boring junk food.
And - crucially - the wine is just shite. It doesn't matter how they fiddle the pricing, "halve" the price (ahem double it then half it again) it is just not drinkable. Go into a Sainsbury's and you can get a really nice bottle of wine for not that much really.
The quality is better and it's cheaper. If it were just cheaper I might not bother, I have to drive there so it does cost me a fiver or so. But the quality is also better and the lack of baffling over choice is really refreshing.
The simple fact is, people are skint.
Aldi,Lidl and Asda are cheaper than Tesco.
Some do - if quality and price are important to you that's where you go, well I do anyway
If it were just about price I'd shop in asda. But it isn't.
So you would still shop in Aldi if the products were more expensive?
more expensive than what?
I once did a Tesco order and ordered 3 loaves of brown bread. Order came with no bread, not even any substitutions, as apparently there were no suitable substitutions. No bread in your supermarket Tesco, at all??? Really???. Pissed me right off. Never again.
anyway, as they aren't, it's a pojntless argument
I am happy to shop there
I am happy with the quality
I am happy with the prices
I am happy with the staff
none of that applies to Tesco
I'm in Ireland. I don't have a Tesco nearby but used to happily drive 25-60 miles to one of the ones in my region as the prices were worth it and the range was fantastic.
I no longer Di so for the following reasons;
- Prices have gone through the roof and the deals are terrible .. Multibuys without enough stock so I can't avail, products which used to be good value are massively increased in price
- The range is poor, I went last week as I was nearby and ended up having to top up in supervalu as so many products which used to be my Tesco staples weren't available anymore. Really good products have been discontinued with no replacements available.
- The stores are grubby and badly organised, the veg section is getting smaller each time I visit and the general feel of the shops is unpleasant.
- staff are appalling. It's all very well insisting they ask for a clubcard and quote sales quips but if they clearly hate their jobs it's not going to work... Cut out the gimmicks and invest in making it a pleasant work environment so that staff are relaxed and cheerful. I'd rather staff were smiling and forgot to ask me for my clubcard than that they ticked all the management boxes but are surly and miserable.
More expensive than Tesco or wherever.
People shop in Aldi to save money.
Crap fruit and veg. Expensive too. I go to Waitrose for the quality if im on the area.
Tesco is totally uninspiring, over priced and poor quality food.
And the same goes for Sainsbury's.
I prefer Waitrose, Morrison's and Asda.
People shop in Aldi to save money
yes, true; but to save money while getting better quality than at the big supermarkets
I'm getting the impression you haven't actually tried Aldi, usualsuspect. obviously you feel it's beneath you
I do still shop, very occasionally, in Tesco for things Aldi don't stock like Millicano/Instinct coffee (though only on special offer) or interesting tinned beans. but I always feel I'm doing them a huge favour
I also sometimes shop at Booths, which is far from cheap, but has lots of stuff I can't get anywhere else
I think I was shopping in Aldi long before it became the trendy place to shop.
In fact people used to take the piss out of your Aldi carrier bags when it first opened.
Anyway, I was just answering the OP.
Aldi and lidl happened to Tesco.
I hate tesco, it just feels like a place to endured rather than enjoyed. We have 2 in the city and neither of them stocks enough vegetarian food. Not crappy fake meat but things like tofu and falafels.
I also dislike the narrow aisles filled with metal cages and staff who get huffy when you want to look at something on the shelf they are stacking.
I cut my shopping bill when I started going to lidl and waitrose, from spending £130ish a week, I now spend under £100 most weeks. We don't skimp and we eat very well with a few bottles of wine as treats.
I stopped using Tesco after one too many online shopping disasters. E.gs include
Always several items not delivered and no substitutes offered (so you had nothing like Tesco cheddar cheese instore? Not another brand or even another type of cheese? Really?). I would always have to go to the shop afterwards to buy the missing items which completely negates the reason for online shopping in the first place!!
Half of all my deliveries did not arrive in the time slot which meant lots of waiting in for no reason
Expensive and poor quality. I can get similar (better quality) stuff at my local Aldi and butcher plus it's cheaper.
In store my weekly shop took ages as the store is huge. I can never find what I want. I can do my Aldi shop in 20 mins max. Less choice but for me that's a good thing!
I remember that Usualsuspect.
I used to get the Hmmm face. Ridiculous
You do seem a bit insistent on the idea of aldi being "trendy".
When it first opened, only really skint people shopped there ,it wasn't something you bragged about.
Now suddenly on MN it's the best shop ever.
Just makes me laugh is all.
Oh yes and the staff who totally resent helping to pack groceries when you have 4 dcs with you, a very full trolley and a sweat on.
I actively avoid Tesco's and Sainsbury's.
Too me they are the bottom end of the supermarket choice.
The shops are horrible to go into, it's like stepping back in time 20 years.
They are hideously expensive. On my way home from work I have a choice between a Tesco Express or an M&S for necessities. Guess which one is almost universally cheaper? It ain't Tesco.
Food is bland at best and inedible at worst.
Bought some rocky road squares as a treat a while back - they were VILE. How the fuck can you get rocky roads wrong? They are marshmallow, biscuit and dried fruit covered in chocolate. My four-year-old can make them. I don even want to know what the hell happened there.
They overcharge you and their offers are shite. Say Radox are doing a promotion with the main supermarkets. In Asda, it'll be £1 a bottle. In Sainsbury's, it'll be 2 for £2. Waitrose will probably do 2 for £3. Fucking Tesco will do 5 bottles for £8 or something absurd, and even then they'll charge you a tenner and you'll have to go to customer services for your money back.
I only go to our local large one in emergencies because it's 24 hours. But even then it always takes half an hour longer and costs 50% more than it should.
I agree with usual - Aldi, Lidl were shameful places to shop before the latest recession when canny shopping became more of a source of pride. Going back a little further, people used to hide own label products in heir shopping trolleys because of the shame factor of not buying "proper" brands.
But back to the point, I do like Tesco clothes for the children, but he food quality's rubbish. IMHO.
Online shopping got me. I used to use Tesco but Ocado is better and price matches to Tesco if it isn't cheaper, which it usually is.
Maybe there are more skint people on mn than you realise.
I'm in the minority then! I've never had a problem with Tesco. Used their online shopping for years and not one single issue. And that includes deliveries to Ireland, Cornwall, the Isle of Wight and home. Every driver lovely, every item correct.
That's not to say this thread hasn't raised some valid points but I haven't experienced them.
I have tried Aldi for the first time recently. There was very little in there I could buy and I really hated the manager coming out and shouting at one of the checkout staff in front of everyone. Oh and no trolleys and a shoulder shrug when a group of us informed the staff.
I have never forgotten when Tesco treated me like absolute shite, lied to me and let me down badly. And they NEVER apologised which was unforgivable.
Convenience ment I still used them a lot but I have moved away from them this year. They are inundating me with vouchers ATM so might do next big shop there - £12 off £60 shop plus lots of ££ off regular items.
But actually I prefer Ocado, lidl and aldi these days. (sainsburys are top of my supermarket shit list ATM).
I'm not skint. No stealth boast there.
I'm just not an idiot when it comes to spending money on shite groceries.
Our local one spent a fortune putting in a fancy new bakery and the bread is vv expensive and rubbish. WTF bother?
That's not what I'm saying,Chub.
I went into tesco last week and got a few things in a basket - I was waiting in the queue to pay when a lady stopped behind me and started to put her three items down on the belt. This would mean she was third in the queue and I had about 7-8 items and the lady in front was about to pay.
The cashier barked at the lady behind me to get in the basket checkout the other side from her, now this queue had about 7 people already with rather overfilled baskets in some cases.
I never knew their would be a rule you had to get in the basket queue with a basket and couldn't get in a normal queue. i also wouldn't want to be barked at whilst shopping, it wasn't pleasant.
It was bad service, I shall avoid for a while
that is until I run out of something as tesco is like my corner shop, the rest of the time I do my full shop at lidl and sainsbury as it works out cheaper and nicer food items
There is frequently NO British Lamb on the shelves of my local Tesco even now at prime lamb market season - the shelves are instead always full of imported New Zealand Lamb.
Someone locally wrote to Tescos to ask them why and Tesco responded that it is because British Lamb is currently NOT IN SEASON!!!
Oh so September - December when all the spring born lamb has come of age and is nice and ready for lovely eating is out of season!? Ridiculous.
Our local MP has actually taken this up with tesco himself
Well actually that is what I'm saying.
People are skint, that's why they shop in Aldi,not Tesco.
make your mind up, dear
Yes I use m&s at lunchtimes to buy milk etc. Same price as tesco and they like me in there.
We have tesco metro as our local shop and the staff are v nice but I rarely need to go there.
My point being that just as the great british public is starting to become more food aware in regards to ethics and sourcing TESCO seems to be going backwards. For a primarily food retailer they know very little about food. Thats why I don't shop there at all, I shop at Morrisons for basics which is just as cheap and locally has excellent butchery AS WELL, or at Booths (northern upmarket supermarket) if I am wanting something special.
I don't shop in Aldi over Tesco because I'm skint. I'm not skint. I shop in Aldi because I prefer it to Tesco for price, quality, staff & overall shopping experience
& I have been shopping there for 2 or 3 years
& before that I shopped regularly at Lidl for the same reason
as WinkyWinkola says, "I'm just not an idiot when it comes to spending money on shite groceries"
I think the profits of all the supermarkets should have gone down - food prices are up, the customers are squeezed, transports costs are up - so the one thing that did have a lot of give in it was the supermarket margin.
They treat their suppliers like shit. The whole ethics of the company annoy me. Stocking meat that has mainly been produced in Europe where they have less stringent laws on animal cruelty. But then they make it difficult to work out where it is from as its in tiny print.
The shops are too big and take forever to get around. Cheesy little advertising slogans that I've hated even since the Dudley Moore and Jane Horrocks days.
A security guard came and snatched a lipgloss tester off my 3 year old dd and put it back on the stand. She wasn't doing any harm just testing it on the back of her hand. He could have said something to me if there was a problem, I was just left speechless!
Well ,people were ashamed to shop in Aldi before the recession and those who didn't need to looked down on people who did .Now they are skint so they shop there too.
my dad used to work in the meat trade and worked mainly with lamb
he asked in sainsbury why they never had lambs liver or kidney and they said it wasn't in season to which he replied which planet do you think we live on if it isn't in season here then it is in the southern hemisphere so it has to be in season all year round because you import new zealand lamb.
It is there stock answer and they just hope you are stupid enough not to know when it is the season as the store staff don't have a clue.
We usually have lamb for christmas dinner as it is the best time to get lamb before it turns one on new years day
if anybody ever chose to look down on anybody else for where they shopped, at any time, that was their problem (& their wasted money)
Fresh food is mediocre and their bakery section is crap.
Staff are generally crap - too many kids with no incentive to give a decent customer experience - what they're paid to do. Also at the ones I go to there's too many staff with a limited knowledge of English.
Queues move too slowly - they need to take the lead from Waitrose in this respect and all others, actually. Going into the stores in densely populated areas at peak times is hell.
Aisles are too narrow.
All in all an awful shopping experience.
People are skint yes but I definitely hope this is a long term awareness and permanence of the canny shopper where they take price and animal welfare into account.
Let's squeeze those supermarkets and make them more supplier and consumer sympathetic instead of their previously vast profits and poor service.
We need to make it clearer what we require as consumers.
I've moved away from Tesco because of the quality. The staff in our local Tesco are, on the whole, very friendly. The location is convenient. The prices aren't great and the deals are usually worthless trickery (do they really think we are that daft!) ...but the quality. Gristly meat, bacon with so much water it boils rather than fries, fruit and veg that is damaged and spoils within hours, rock hard french sticks. Waitrose and M&S have the quality. Lidl and Aldi have the prices and often the quality also, Morrisons has good deals and variety...but Tesco is expensive without quality.(I don't like Asda..ours always seems to be full of people shouting at their children!!). I might link this to Tesco head office to see if anyone is listening!
Special offers are just too confusing.
I feel like they are constantly trying to rip me off - reducing pack sizes but keeping price the same in the hope we won't notice. Just put the price up!!!
Not enough British produce in veg/fruit/meat.
Meat and fish always looks horrid.
Ridiculous price increases - tortilla chips jumped from something like 25p to 46p.
Some of the shops are too bloody huge.
Give me ALDI and LIDL any day... or Waitrose if I'm feeling flush.
The only way Tesco can compete with Aldi or Lidl is to reduce prices.
Aldi and Lidl have shown if you focus on the food instead of customer manipulation it works.
Ie my big tesco will sell cashew nuts all over the place - at least 6 different places that I've noticed - and the prices vary hugely. Different shoppers, different priorities and motivations will buy different cashews. Some paying well over the odds. Clever tesco and their marketing analysis team.
Aldi/lidl will have 2 bags of cashew nuts together. Cheap. Tasty. Clever lidl.
Usualsuspect...I've always shopped in Lidl regardless of the economy....I used to feel like (and still do) I was at a continental supermarket, like on a day trip to France..and it was rather exotic!! Maybe I should get out more.
I was shopping in Aldi 10 years ago.
Way before MN discovered it
Mind you, I only get a few bits from there. I much prefer Asda.
My local tesco could have red lentils in 4 different places in the store, all different packing and different prices. Drives me absolutely crazy and make me rage inside!
I feel by doing this that Tesco belittles their customers and show complete disregard for them.
I have loads of Tesco points saved for Xmas,plus my DDs discount.
So Tesco is not all bad.
even at 4 to 1 (ie 4%) Tesco points are worth less than the savings from shopping in Aldi instead (ie c 25%)
Message withdrawn at poster's request.
oh, now I understand
usualsuspect Wed 02-Oct-13 20:36:20
I prefer Asda, it's cheaper and has better offers.
Can't stand Aldi, too small and scruffy and hate the faff at the till and packing bit.
usualsuspect Wed 02-Oct-13 20:41:24
My DD works in Tesco,I will tell her how shit she is shall I?
I was shopping in Aldi 20 years ago - in Germany! I loved it then and I love it now.
I'm not flush but I'm not skint. And I don't have an Aldi or Lidl close to where I live. So I shop there when visiting friends etc.
I do like the prices, but I actually shop there because I like it. I do feel a bit as if I'm abroad. And it is more straightforward and therefor appears, at least, to be more honest.
I love Tesco. Its the best around here.
Tesco certainly aren't alone in reducing content rather than increasing price.
All the supermarkets and most major brands have been using those tricks since the recession started. It's well documented.
To those of you complaining about the customer service in Tesco, there is another aspect to this... my DD works on a customer service desk part time whilst she is studying. There are normally two people on the desk but because no-one is keen to work one particular shift she does, she always works alone on what is one of the busiest times of the week. She is regularly sworn at, people try to steal things, she has to refuse to serve drunk people who are then vile to her, people lie about giving her a £20 note when they actually gave her £10, one man staged a sit in when she wouldnt phone a mobile company to refund his top up because he had bought a card for the wrong provider, she has been threatened and has to deal with all sorts of oddball characters during every shift.
One regular - nice - customer told DD recently how sorry she felt for her having witnessed how customers behave.
Its not always easy on the other side of the counter.
Oh and whilst we're at it, ffs stop building these giant Tesco Extra's.
The new one near us is literally the size of a football stadium. It's baffling and takes me too long to get from one side to the other. I really don't want to see a Gregg's and a Costa coffee in my supermarket.
To make matters worse for some reason my phone barely gets a signal in it meaning when my wife inevitably wanders off I spend ages trying to find her.
As I'm sure many posters will tell you, size isn't everything and there comes a point where something that's too big isn't welcome anymore.
security guards very visible as you walk in...I don't like that. Unwelcoming.
Quality of fresh veg/fruit is poor.
Stores don't look as clean as Sainsbury's and Waitrose.
Queues at checkout too long.
The 'offers' are always on junk food.
I love Aldi and have become a bit obsessed with going there now...!
It's quick to get round, staff are friendly but not in your face and the quality is amazing for the price.
niceguy. It's virtually impossible to make a phone call in most of Westfield London - Dear Vodafone, your customers do like to shop and use their phone!!!
Kills me that does.
I boycott due to their employment terms.
Becool..glad to hear someone else enjoys the continental buzz..it's like a little holiday for me without Easyjet!!! My goodness, I need a hobby!
Becool, signal returns as soon as I exit Tesco. Personally I think it might have something to do with the roof and also the fact that Vodafone are pretty shite.
But ultimately I go to Aldi and have been doing so for over a decade now quite simply because I get same/better quality food at a fraction of the price.
We can do a weekly shop for 5 for less than £100. The equivalent shop in Tesco I think would easily be 40-50% more.
I'm answering the OP.
Where have they gone wrong? Just about everywhere imo, the greedy low down, low life, lying, misleading cheating scumbags. Hell rub it up them, may they continue their demise.
I think it was the horse meat and Workfare that rumbled them. Well, that's what did it for me anyway.
Hope you're reading this Mr Tesco
I just cancelled my Tesco order on the basis of this thread, and redid it on Ocado, and it was cheaper, so thanks everyone!
I've only been shopping in Aldi for about 8 weeks.
I am kicking myself about all the money I've wasted shopping at overpriced supermarkets over the years...I could have saved thousands.
It really is bonkers to shop anywhere else - such a waste of cash.
How awful folly. Is she looking for another job? You just reminded me about the anti-social customers at some stores in certain areas.
Trouble is like them or not, I think their demise will lead to even more job losses.
I think generally they're all as bad as each other. The fruit juice cartons i normally buy in Aldi have gone up 20p in the past week, they've stopped doing the yoghurt i like in favour of some fat free fructose filled rubbish and they had no veg out at 8am just empty racks.
I don't get the horsemeat thing, Aldi,Lidl, Asda, co-op all had to withdraw products too, even IKEA yet nobody uses it as a reason to boycott them, only Tesco.
boffin ocado will probably offer you free smart pass trial for 2 months soon. I'm halfway through mine. So that's free delivery, any time/day in orders over £40. I'm really enjoying it.
Ilikebirds...the horsemeat plus workfare shows TESCO as money grabbing - they are exploiting people to make a quick buck.
That's the difference I think.
South east - no, she's sticking with it. Some customers are nice to her and to be frank, she needs the money! Just thought it might be good to put across why some staff look fed up some of the time.
I dont shop at Tesco because of their avaricious land purchase policy, the way they treat suppliers and just the fact that they are bloody everywhere...
Thank you Buss
There's no levels to which Tesco won't stoop. I'd love that programme 'Rip Off Britain' to hang them even more. I know they're all 'at it' but Tesco is the worst imo. Horrible shops too.
And Folly they are greed land grabbers to boot.
Expensive without the quality or pleasantness
Fresh fruit & veg is rubbish, old & nasty
Customer service rubbish
Express nearest me is dirty & things are damaged / on or just over their sell by dates
Have to check receipts as more often than not offers aren't showing and / or items have been run through twice. Not sure if incompetence or skimming money off the top.
Either way doesn't fill me with brand love or loyalty, more like a feeling of being scammed and distrust
I am very glad it's finally showing up in their sales figures.
There were other supermarkets that used workfare and sold horsemeat products, why single Tesco out? Genuinely interested as to why they seem to be held to higher standards. Is it just because they're bigger?
They have sold whale and dolphin meat in Japan and live turtles in China.
They have no ethics.
I think they are the Ryanair of supermarkets.
Oh and anytime I have to shop there I still feel I'm giving money to Dame Shirley Porter. (I am old and I bear grudges)
My tesco shop still fresh in my mind was 4th supermarket and final of todays shopping far too expensive shop in one place.
Started with llds for milk, cheese and butter.
tea time co-op they are crap but do decent reductions.
morrsions -amazing reductions, good service. not too longe queue, stores just had refit but its not stupidy big its just right size.
Stop off at tesco metro on way home
staff are grumpy
cages in ailse.
freezers look like been ransacked.
frozen oven chips there is no reasonable option
They dont chill their booze.
To get reasonably priced highwer welfare poultry like willow farm is extorionate!
I do like way till tells you how much it is as goes along
free carrier bags.
some of the value range.
We did 1st big shop in ages in large tesco other day its too big lost will to live going round, world food ailse overwhelmed me.
There were missing prices all over place when asked young kiddy he dident offer to go check just said im sure they not too expensive or yes we moving things around I got quite pissy and hubby said cant get mad at him but was rubbish, tills was better.
I hate missing tickets, stingy reductions.
I want things cheap not so many multibys like £3 for 3 on milk.
The fresh fruit and veg is too high.
The meat and poultry poor quality, expense.
Lighting hurts my eyes
The local express really expensive and no where near me.
location and size huge factor.
we used to shop there loads until it went super sized.Why do they all have to be an extra? only good point about new one is they put non foods on different floor.
now the metros too small a range
local corner shop as cheap as express.
online prefer ocado and waitrose.
do main shops aldis or lidls. frozen farm foods then sainsburys/co-op.
I hate sainsbury,s nearly as much stopped shopping there as much.
never been keen on asda.
Even m&s simply food opposite new big tesco is cheaper.
My friend got online shop ordered a pregnancy test
it arrived subbed for more more expensive one.
when she mentioned it to driver he told her she should have been more careful!
Horse meat and workfare play on my mind too.
I'm not sure any supermarket puts ethics over profits.
I don't know how staff in supermarkets do it. I really don't.
That electronic beeping at the tills sends me into orbit.
they sent me a questionnaire recently asking why I stopped shopping with them. pleased to say Aldi was the answer to most od the questions! better quality, half the price! maybe they'll get the message. ....eventually
Tesco use loads of workfare - I've just looked at the boycott workfare website.
Asda are on there but I didn't see any figures for them.
Sainsbury's, Waitrose and Aldi weren't on there.
I dislike the way that they are trying to take over the world. Not content with being a supermarket, they also want to be a hypermarket and a street-corner shop. They want to be my optician and pharmacy; supply my phone and all other electricals; sell clothes and jewellery; sell babygoods and toys; sell music and books; be my bank and credit card. They want to develop everywhere and kill off High Streets. I find their desire for world domination very creepy.
Oh, and they are overpriced, not good enough quality and have poor customer service.
Very seldom go there these days.
Couldn't have put it better myself senua
I used to be on their customer survey list. If I filled out a survey then I got clubcard points. They cut down the points until it got to the stage where a twenty minute survey earned something ridiculous like 25 points (25p!). I unsubscribed.
'I don't know how staff in supermarkets do it. I really don't.'
Supermarket staff in the front line always seem to be worked really hard from a customer's perspective. Working on a till in particular must be draining.
I wouldn't last 5 minutes I'm sure.
I once worked on a till in woollies back in the day...I was terrible.
I used to love shelf stacking, so satisfying to start with empty shelves and see how much you'd done at the end of a shift. I also worked in a corner shop and pay/conditions and holidays far better in the supermarket (plus we got to eat cream cakes past the sell by date on our breaks )
There's a guy in our local Waitrose who is usually stacking the biscuit aisle and he appears to take it very seriously.
I once picked up a pack of biscuits and then changed my mind and put them back..he immediately came over and positioned them perfectly before I'd even moved away.
The biscuits are all very nicely stacked though!
I'd be good at it. My cupboards get the treatment.
before dc's wreck it
Got to say I don't mind car wash people as long as they aren't pushy. Sometimes I'm quite happy to have my old heap washed for a fiver (and believe me, they earn their money, the state of my car ). Round here they moved them from Tesco because of people complaining but I was quite happy to see them relocate to Sainsbury instead, especially as our big Tesco carpark is Hell on Earth whereas Sainsbury one I always just breeze into a space.
I know so many people, myself included who do our main shop at Aldi then top up on the branded stuff we like at Tesco. Yes me too. Get most of my stuff at Aldi then trot off down the road to small Tesco for food my fussy cat will eat and decent binbags, then back to the Aldi to get the car. Or if I've got time to go a bit further and repark the car I go to Sainsbury.
Believe me, I wouldn't shop in Aldi every week if the food was horrid, just to save a few quid. I do care about what my family eats. The cereals in particular are much nicer than other own brands, as well as cheaper. Mind you, will have to be careful this year not to put on so much weight as last Christmas I got addicted to Aldi Stollen! I also like the way you can always find things, they don't keep moving them and you can whizz through the checkout in no time so the whole shop is over with in a short time. It takes me as long to get my few items in Tesco as it does to do the weekly shop in Aldi.
My ex was trained by sainsburys and went to tesco after a few years . Even he says he prefers to work for Sainsburys. in his opinion sainsburys care more about their customers and he was trained that the customer is always right. He works in the bakery and regularly he still takes it on his own back to keep the customer happy by giving free samples or opening packets for them to try . Tesco don't mention this during training .
These days its profit over customers but without our money there would be no profit ...
After shopping at Aldi for the last year I actually hate the huge amount of choice in Tesco. The store near me is a giant one and the shop takes twice as long than if I go in Aldi. I do still buy Tesco washing powder as I know I'm not allergic to it and don't fancy puffy eyes from my pillowcase.
One of the main reasons their profits have gone down is that their endeavours abroad haven't gone well - trying smaller stores in the US where people prefer to do massive shops and load up their trucks with huge shops for eg
Like lots of others I stopped going to Tesco when they started using slave labour. Personally prefer Waitrose but usually Sains as it's cheaper! No Aldi near but the Lidl is ok.
I think Tescos is so critised because their brand promises and what they want us to believe feels deceitful as their behaviour is very different... All this 'every little helps' rubbish when yes, it does actually and they don't help!
They seem to have a 'fuck the world' capitalism ethos which feels quite disturbing when put together with their 'cradle to grave' strategy where we dim consumers are locked into their shabby products and services from our first breath, to after we die. Nasty.
Symbol of a dystopia come to life in our lifetimes as it were -
with land grabbing
aggressive driving of small retailers out if business
farmers and suppliers driven down to the brink of poverty
massive food wastage and a determination not to give any away
linked with the government to take on almost slave labour...
Whilst all the while collecting massive amounts of data on their club cards....
Not a beautiful image is it!
Tesco deliveries I've always been happy with. I hate the shops. And I hate the self service checkouts. Just a ploy to reduce staffing costs.
Sainsbury's is building a store near us so we will switch soon, for deliveries and top-ups. Nearest Aldi is too far away and I don't want to waste precious weekends food shopping.
Their meat. Lots of imported stuff,and even their British minced beef,from value pack to "finest" is always labelled " a mixture of frozen and fresh meat". Why?
The absolute arrogance of the company.
They know that so many people are wedded to their club card points and will shop there regardless, so they don't need to bother making an effort.
Their ridiculously cynical Christmas campaign of a few years ago which actually meant very few actual savings.
It is expensive. Far more so than Sainsburys. I just go to Lidl and poundland now and the Asian grocers and save myself a fortune.
The stores are grubby.
Tesco express are hateful constantly the aisles are full with metal cages.
It's a hateful experience shopping there.
The food quality is very poor. Unripe fruit and veg in inappropriate amounts of wrapping and volumes that most people simply don't want or need. Bread is similarly poor.
Huge warehouse style stores with awful lighting. Ridiculous range of items but somehow never have the things that you really need. In my local store on a Sunday there was nearly always women fighting .
We've started going to Booths - more expensive but heaven! Loads of local produce, knowledgeable butcher, fishmonger and deli staff and usually there's a free food and wine tasting on.
I bought a sandwich from there last year, the chicken comes from Thailand. I dread to think of the welfare of battery farmed Thai chickens. What a ridiculous supply chain that is.
That said, the staff in my local express (which I have to use out of necessity sometimes) are lovely.
The only thing drawing me to tesco is the scan as u shop. Our local store has just introduced them. I havent tried it yey but i am a sucker for a gadget.
One thing I like about Lidl is the fact the shop is so small. So a week shop can be done in about 20 minutes. Any of The main shops here are huge and take bloody ages to traipse around. Plus why does there need to be so much damn choice? I just want a tin of tomatoes, I don't need to choose between 20 different types.
Tesco just isn't cheap anymore - I live within walking distance of a large Tesco and same size Waitrose, and when buying the same weekly essentials the price is the same. But Waitrose food is much nicer.
That said, my cat likes Tesco catfood and the washing powder is good.
I like the idea of Aldi (and it is cheaper than Tesco) just not the free-for-all when it comes to packing. I don't go quickly enough
Oh, and the Tesco Clubcard vouchers are shite - the savings I make through them are miniscule, if in fact there is any saving at all.
Hate my local Tesco with a passion but it's convenient and there's lots of free parking.
It's always freezing inside. Filthy. And my biggest gripe is the stock levels - never go there on a Monday morning or at 4 in the afternoon as there appears to be nothing left. Useless.
Last time I went, the knob on the checkout was so vile that I actually looked for the manager to complain. No management anywhere on the shop floor and a long queue of pissed off customers at the customer service desk. I just walked out fuming.
that's very well put DoubleLife
That's true LeGavreorff a choice between A & B is fine not teh whole alphabet. My Aldi is the same in and out in 40 mins.
I'm amazed to hear about all the filthy shops and rude staff out there. Our locals (2 massive and 3 metros in London) are clean and sparkling and pleasant. And the staff are nice - still I don't shop there cause it's expensive and the food isn't all that. And I don't like them as a corporation.
They were very rude to me as an 8 month PG woman and let me down with a party order - and the chap I spoke to on the phone was BEYOND rude. And I complained in writing - still never got an apology for any of it. They pretty mush said to me "fuck you we don;t care and take no responsibility). That was SIX years ago and I I still think "fuck you tesco".
So fuck them.
Oh and I'm beyond at the mixed fresh and frozen mince!!!
The Aldi/Lidl thing works because of the quality - if you are selling a good quality product at an good price you only need to stock one or 2 varieties of tinned tomatoes/olive oil etc.
And some things are just is cheap. Chips are something silly like a couple of quid, think a bag of frozen chips is 50p in lidl. A chips a chip, god knows why they are so expensive in Tesco.
I agree though that shopping in lidl used to be the mark of a scummer. There is no shame in it now, but there did used to be.
The Royle family used to have Lidl bags hanging on the back of the kitchen door
ninilegsintheair It takes a few visits to get used to the paying bit at Aldi. A friend of mine hated it at first but now is also an utter convert.
To speed up getting through the till I put all the heavy uncrushable stuff at the front, squashable stuff at the back. So once they start scanning I can pretty much just scoop everything into the trolley often faster than they can scan. By the time the squashable stuff comes your trolley is usually fairly full so it's sitting at the top.
Then move to the back where the packing area is and just take your time. Easy peasy and smile having saved about 40% off your regular shopping!
Thanks niceguy . I do the same method as you, I just get flustered and find it all a bit too quick. And even more difficult if you've got the kids with you!
Too expensive. Just can't compete with aldi. As someone else said, it's Asda quality at waitrose prices.
Cynical pricing strategies - whack the price up, then later advertise it as half price. I know they got in trouble for this, but it's still happening. Do they think their customers are stupid?
Unless I am totally on the ball with a meal plan for the week and a grocery list, I get really overwhelmed in my local Tesco, which is huge. Doesn't matter if I have children with me or not. The layout and the way the deals are displayed get confusing. A lot of the 2-for-£X deals are not actually that good if you start doing the math and comparing like items.
Have definitely noticed the disparity in prices between stores. When I lived in Glasgow, the Tesco in Maryhill used to charge more for several items than the huge one out in Braehead. A friend told me most folks shopping at the Maryhill Tesco wouldn't have the means to travel to other supermarkets and get the best price, whereas the Braehead shoppers (almost all car owners) would.
I wish the selection of fresh vegetables, eggs and meats in the Tesco Locals was better - it's really limited and boring after awhile. We usually only do Tesco Local to pick up a ready meal or do a desperate top-up.
Online shopping experiences have been mostly okay - the delivery drivers in my area are punctual and mostly sensible about substitutions - but I have had an experience where the online system wouldn't accept a valid coupon code, which was annoying.
DH and I have been getting more into Aldi and Lidl lately. The prices are attractive, but the stores are also quiet. You feel like you can actually think when you're in there, because there's not as much noise.
Someone mentioned having a pregnancy test subbed for a more expensive one, they wouldnt have been charged more for it, it has to be the price you'd have paid for the other one or less so they should have been grateful for the more expensive type instead.
I don't have a convenient Tesco's near me, but I don't want one.
Hate hate the express stores. Just soleless with hardly anything you really need.
I shop between Aldi and Sainsburys. I can get virtually everything I need in Aldi - and the quality is GREAT. Sainsburys are no more expensive really as they do a 'Brand Match' where if their stuff comes out more expensive they just give you the money off next time. I had £5.39 off this morning.
When I've shopped on the off chance I find the experience very clinical and the choice of products poor. I popped into a superstore a few weeks back to get some baking ingredients for my nieces birthday cake but the selection was woeful. Hardly any flavourings/colourings or icing. I went to Sainsburys instead.
I stopped online shopping with them when I heard about them refusing to deliver to the front door of flats (ie claiming that delivery to the security entrance was "to your door").
I live on the 3rd floor and the whole purpose of getting a home delivery is to not have to negotiate the stairs with loads of bags and a baby. Delivery to the security entrance is no good to me.
That's a few grand I've spent elsewhere.
Every little bit of pissing off your customer base helps.
The prices on the shelves don't always match the price the till says. I did a shop yesterday with thd hand held scanner and items were incorrectly priced. I only noticed because I was scanning as I went but I'm sure this happens more than you think so you end up over paying.
The toilets are always vile in every store I've been in lately.
Oh and I've just done the weekly shop in lidl and I came out feeling calm and relaxed and it took a third of the time a tesco shop would as local store is massive and confusing and I end up with distraction purchases.
I do that too, Niceguy, and when they had shopping baskets I bought three which just fit in the trolley so the heavy stuff goes straight in those, leaving a lot less to pack at the counter.
The big Tesco Extra near me has had a massive makeover and looks great. It has new hot food counters - pizza, jacket pots, pancakes etc. Fab idea but the quality is all crap.
Cost of food is way too high for me now so I have moved to Aldi. I didn't think I can do a full weeks shop there but it was easy and so much faster, No more annoyance at crazy queues due to check out assistants gassing with customers or people spending ages packing/putting money in their purse. Aldi won't stand for that shit and it is quicker to have everything chucked at you and then repack it at the end after paying than waiting for slow people at Tesco.
I have found the quality far higher in Aldi and even though there is less choice, there tend to be more things I like to eat!
Wish they delivered but an hour out of the house to save lot of money. It has pretty much cut my food budget in half so that is a saving of about £2500 a year! Crazy - I don't think Tesco can compete to be honest.
Quality of fresh food is bad, staff poorly trained in their depts (not sure which joint is best for which type of cooking etc), diminishing line of value products - or at least fewer and fewer available in the store (extra type) nearest to me, offers confusing, hard to find offer expiry dates, out of date labels on offers, fairly expensive, too many coupons given at the till - just cut your prices!
Mostly I would like to see better quality for less money.
The staff in my nearest one are mostly lovely though
"Ripen at home" fruit which doesn't. Its straight goes from rock hard to rotten.
The meat is poor quality now and very expensive. I finally stopped buying it after, at the end of a long week, I treated us all to steak and homemade chips etc. Out of the 4 steaks, 1 was ok, 2 were like leather and the 4th was a sliver of meat visible on the front but when unpacked was about 70% thick white fat. ( I have a photo - would you like to see it?)
The endless reams of paper that come with the till receipts with £0.08 off your next shop or you have save £0.67 on your shop this time, then the faffing about getting all those bits of till paper and Clubcard money off vouchers out of your bag when you pay, while the poor bastard behind you is rolling their eyes in resigned disgust, knowing they are going to have to do the same thing in a minute which will piss the person off behind them ad infinitum........
Being pissed off because it turns out the vouchers were out of date yesterday, because yes, I have nothing better to do with my time than file all these fucking vouchers in date order while juggling all the other things in life.
Am I collecting the vouchers for their 70% off but still massively over priced Teflon coated cat dehumidifiers or whatever the current piece of tat they are trying to flog you is? Am I fuck.
Their petrol prices being significantly different in neighbouring petrol stations. WHAT is all that about??
I could go on. But I'll leave you with Tesco attitude to Christmas. Now I know all the other retailers do it but Tesco seem to take a particular delight in ramming it down your throat for months. Our local store has the tinniest ( as it rattley, weedy, irritating) tannoy system through which they pipe a selection of the worst Christmas songs ever on a permanent loop. Everytime I went into the shop I regretted it, but the decision had been made.
And then, Christmas Eve comes the shop closes. We all have a wonderful Christmas Time
just as Sir Paul predicted Day. By the time Tesco open again, Boxing Day, every trace that Christmas ever existed has been wiped clean from the face of the building. One of the check out assistants told me they take it all down after closing time on Christmas Eve - they even get the staff to strip the staffroom of decorations. Because as an organisation they don't give a shit, all they want is your money.
Oh, thats a bit ranty
And their bread is over priced pants
Lidl did make me laugh recently when they introduced hand held shopping baskets - they put up posters saying "for your convenience we've now introduced shopping baskets - always looking to assist our customers shopping experience" (or words to that effect).
Why wait until 2012 to do this? Everyone must have used a trolley before.
So funny I actually took a photo of the poster.
I didn't even know Tesco were still using workfare. They made a big song & dance about pulling out of it (but then, workfare is several schemes, so maybe they just pulled out of one? ). I stopped using ASDA because of workfare; I stopped using Tesco because they're shite.
Like many others here I have converted to Aldi for the main shop with anything I can't get topped up at Sainsburys or Waitrose. I hate Tesco. Ours is just too damn big, it takes me forever to get round. The quality and prices don't tally.
Aldi is cheaper but great quality for that price bracket. And if I want treats I can afford a bit if Waitrose from the savings Aldi.
Basically I save about £30 a week I reckon from splitting the shop.
Clothes are grim. I get quite a few bits from Tu at Sainsburys though, especially for DC's.
They would rather throw food away, than offer decent discounts. The 'reduced' shelves have things like Ham with a Use By date of TODAY, reduced from £2.99 to £1.99. If its going off TODAY, and you cant sell it AT ALL tomorrow, then why not reduce it to 99p or 49p?
...and how come you never see things like Legs of Lamb, or other joints? Why is it only the crap - where does all the other stuff go? How much waste is there?
Ha ha,that comment about "ripen at home" is so right!
Tesco staff are rude and untidy in my local ones. The food is horrible.
Waitrose is better as is Sainsburys and that's where I will continue to shop.
Our Aldi has only just got baskets. Before that you could only use a trolley - signs up saying no baskets /bags to be used. So you had to push the buggy with one hand and a trolley with the other. Not easy. We then got baskets -great I thought - but they make you leave them at the front of the till so you have to pack your shopping straight into a bag before your shopping fall off the end of the till and the kids run off. I asked why and they said because people steal the baskets. I do love Aldi's like it or lump it approach to customer service. I still shop there though but it's not always easy.
The lidl checkout system is great. You just hurl it all in your trolley and then pack at the windo. It takes a matter of minutes.
There is also a very nice unspoken rule in lidl that if someone is behind you (when you have a trolley load) with a handful pt items you let them of first, which is all very friendly and civilised.
I did laugh when they introduced baskets last year. Before unless you had a trolley you would have to grab an old fruit box or so something.
Oh feah at the typos.
The Lidl/Aldi checkout system is a game - me vs the checkout operator. The closest I'll every get to a video game. And I'm good!
I use an IKEA bag and large Sainsbo's bag for heavy stuff/bottles. I put items on the conveyor belt in the order I want to pack in, and go for it.
Nappies, loo roll etc just get plonked on top - I enver use bags for them anywhere.
I never have to repack.
The checkout operators in Lidl are FIERCE.
If you take more than two nano seconds they give you The Look.
I never even noticed that they didn't have baskets before - I'm a
family shopper trolley dolly always.
Once I went in and didn't get a trolley but I was only buying a bottle of champagne. No one let me in front of them in the queue though.
BeCool I love that game too. The adrenalin!
AngryFeet - rofl at "Aldi won't stand for that shit"
At our lidl - in a town with Tesco, sainsburys & Booths - a lot of
entitled people don't play by the rules at the checkout & the staff aren't fierce enough to stop them
I don't mind people with baskets packing at the till but some of them will pack a whole trolley
(I always let people with a few things go ahead of me while I'm still emptying my trolley but after that, given scanning speed, they can wait )
Tesco doesn't feel like a pleasant shop.
If you ask the staff where something is they could not care.
In sainburies they employ a wide variety of ages of staff. They are all lovely.
Orange is a warmer colour than blue. Or green.
The fresh produce is truly crap.
The meat is awful. As is the fish.
There is no special selection stuff.
We shop at a mixture of our farm shop, Lidl and sainburies/morrisons.
I don't know how they train the sainburies staff but it should be copied by tescos.
I do NOT trust what they do to their food, they use dodgy & unscrupulous suppliers (criminals in some cases) hence horse meat scandal.
All of this to undermine genuine British suppliers with high standards of welfare & traceability. They complain that they have to use shit foreign imports because British people want cheap food but they have been making £££billions of profit, whilst UK dairy farmers have been crippled.
I loathe Tesco's. They've killed high streets, screwed british farmers, illegally conned their consumers. I will never cross their threshold. They are as arrogant & vile as Ryanair.
Wanted - I think you make a good point. Companies think we want cheap crap. They don't realise that many of us would rather have less that is better quality. We are not a well off family but we never buy cheap ready means with their shitty imported meat.
Everything is being crap-ified right now
We shopped at Tesco for about 15 years but gave up a few years ago as the quality of the meat became very poor.
If I go in there these days, I don't recognise the place
We now mainly shop with Ocado, Lidl and Asda and sometimes sainsburys
we don't like the fact that all fruit and veg come from abroad, and the same for meat. The weather in the netherlands is the same as here, but that they use GM on everything grown in the ground. Lidl always has British fruits and veg to offer.
Also don't like that the ethnic selection is so small and limited. At Sainsbury's the choice is much better, and saves me traipsing around with a tired fed up LO or DH.
ALso don't like that the mainstore in doesn't stock clothes, yet, the mini version in town has clothes and more. I can't park in town without getting a ticket.
My local Tesco has at least 4 aisles of ethnic and world food.
it must depend where you live, very multicultural demographics where I live.
Sainsburys are building a massive store in my town,causing all sorts of traffic disruption in a race to get it built before Christmas.
So Sainsburys are no better than Tesco imo.
Stopped going to Tesco ages ago. Others have said it but I'll repeat: they're too expensive for the quality they are delivering. People have realised this and know that if they're going to purchase store brand items, they might as well go to Sainsburys or someplace which actually produces a decent product.
Their 'sale' pricing is so blatant as well. You could always tell when strawberries were about to go 'half price'- they'd be marked as £5 for one week.
I shop at Aldi, Sainsburys and Morrisons.
Oh, and meat at Tesco is horrible. After the 2nd or 3rd pack of chicken which had the most bizarre texture I've ever experience, and packs of mince with more gristle than meat, I stopped buying meat there. I stopped buying meat at Tesco first, and eventually just stopped shopping there altogether.
Quality not good enough.
I stopped going when they changed the voucher scheme and you got less.A few Pizza Express vouchers weren't worth the prices.
Only Sainsbury and Lidl do reasonable quality cheap food.Sainsbury Savers range is good,Tesco awful.The higher ranges are too expensive.
Oh and the Shirley Porter thing.
Quality of food. In their race to maximise profits they sacrificed quality. A pack of 5 jam doughnuts in Tesco is 50p compared to 60p in Sainsbury. The difference is that the Tesco doughnuts ended up going in the bin they were that foul. Even the kids wouldn't eat them...
I hate them. Within 25 miles, of a rural area, I have 15 of them, and ONE other choice. They've moved into every village, every town, and busted up their high streets.
Their food quality is dire. Their meat sucks, their veg is WAY overpriced. and they pay the farmers about 0.5p for anything.
They're greedy, they're grabbing. We have one opening up in my village next year. I can safely say we'll have no newsagents, no pet shop, no nothing left after a year in our high street.
The waste they sanction is appalling. They waste tens of thousands pounds worth of food and donate nothing to food banks.
They use zero hour contracts, they support workfare, they have crap pension and employment rights.
I won't use them. I drive to use a Co-op or an Aldi, and buy my meat locally from the butchers ( while it's there, until the new Tesco pops up). I will never, ever use them.
And if you lived in Mid Wales you would love them, For all their faults at long last there is one real supermarket within 30 miles.
Local shops are lovely in theory, but not day in day out week in week out for everything.
Real rural butchers may be ok, but my parents choice of veg shops and small town spar type stores is very poor quality and very very expensive.
and our Co-Op is really over priced shit.
YY to most things everyone else has said, but the things I hate most are how expensive they are compared to Asda Morrisons Aldi and Lidl, while pretending to be cheap. The way the quality of own brand and fresh items is absolutely dire, compared with almost everyone.
I hate all the fake special offers and 'half price' wine, pizzas and seasonal fruit that are never sold at and are not worth the overinflated 'normal' price. When the OFT has finished with the sofa people, they should go after the supermarkets on these 'offers'
I hate the way they screw their suppliers and because all the special offers are on either nasty processed food, or things like 2 for 1 sacks of satsumas that almost no-one will get through before they go off
especially is they are often halfway there in the shop.
Its not such a problem where I live, but I feel sorry for those who have little choice but to shop in Tesco. As well as a fantastic well priced farm shop, I have a co-op, M+S, Morrisons, Aldi, Asda and Sainsburys that's more convenient than the nearest Tesco.
I think all the supermarkets are guilty of the above, but Tesco, closely followed by Asda are by far the worst.
We live 40+ miles from a town and can only shop locally in either a Spar or a small Co op (both expensive and very small ranges). There is no option for internet shopping. 40+ miles away are a small Morrisons, a Lidl and a Tesco Metro.
We were all excited when Tesco bought and began to develop a site after years of wrangling. They put concrete over a rare peat bog but everyone was pleased because it would bring jobs, choice and internet shopping.
Once all the concrete was laid, they changed their minds. Profits are down so they have "banked" a huge site, in an area of great beauty. Now they have kept competitors from buying the site, they have decided motto bother.
Shower of bastards. They try to force their way into some towns but here, where they had everyone bending over to accommodate them, they have "changed their minds".
I think that the coop and waitrose are more ethical and have therefore ditched Tesco. Ocado is much better than Tesco deliveries and the quality is better imo.
I also don't want to contribute to Tesco's dominance of the british economy - £1 in every £7 is spent in Tesco...I don't want to be a part of that
Went to Tesco Express today at 5.15pm. 10 people in the queue with a basketful each, I was 10th. 1 young flustered girl on till. She rings bell for help. Woman leaves her shelf stacking, huffing, comes up aisle and looks at queue then turns back and goes straight back to what she was doing. I was RAGING.
Tesco's food is poor quality, I find, esp. their fresh food, and they can't seem to compete on price with Lidl and Aldi. Their choice of home delivery slots is abysmal as well, unlike ASDA or Sainsburys.
It's a bit of no brainer, really.
Oh yeah, and their attitude stinks as well, as pointed out by many of you above: workfare, shitty employment policies, land banking, driving small local businesses out... seems they don't care much about the society that allowed them to become rich in the first place!
To be honest the only thing I buy from them now is their own value branded cat litter, as it's the best there is. Otherwise I go out of my way to avoid shopping there...
Too expensive to compete with Aldi/Asda/Lidl.
Quality too low to compete with Sainsburys/Waitrose and quite honestly even Morrisons, whose fish, meat and produce beats Tescos' by a country mile.
Customer service is poor and I've noticed that even their hygiene standards have dropped.
Aldi and Lidl are cheaper would be my guess.
their own value branded cat litter...the best there is
sums the buggers up really
cheaper and better nkf!
Why don't the management read Mumsnet reviews over the past year?
Because we are not a paid focus group from the south east?
Because we won't tell them you are doing brilliantly, we luffs you.
Because they are busy choosing between the BMW 5 series and the Mercedes E class.
Because Christmas is coming so the next quarter will pick up anyway.
Actually,that is a good point about Tesco being the only choice in some areas and they are embraced with open arms.
I love living in a city with all the choice, howev I used to live in a very small town and the choice was Somerfield (lovely) or coop. So when Tesco came to town everyone was quite simply delighted as it represented choice and value (coop and Somerfield were very expensive and small stores so very little choice).
I admire coop for their ethical principles but their food is utterly dire. I would never buy anything (apart from wine admittedly) from there.
The lovely in brackets next to Somerfield is sarcasm.
It was the worst shop ever.
My mum was always going on about how good her local Somerfield was. Now she is chuffed to bits about rumours that it's going to become a Morrisons so I guess the novelty has worn off . At least it's not yet another Tesco though, there are quite enough of them around here. The latest thing is buying up failing pubs.
I've been boycotting Tesco for months because of their use of workfare.
I very rarely go into a Tesco. Had to call into one the other week at lunchtime for some stuff. Wanted full fat milk and some meat.
I usually pay £1 for the milk at aldi, lidl, Iceland or asda. All within a mile of my house. Tesco was about 30% dearer, but the multibuy was 3 for £3. Whose fridge is big enough to keep 3 before one of them goes off! But hey ho I couldn't buy any anyway, as at 12.15 pm the milk section was totally out of full fat.
I did get my meat which I stored in the fridge at work and took home in the coolbox I keep in my car. So it didn't go off in transit or anything I am sure. I usually buy meat from a local butcher whose family owns a farm 5 miles from me. I hadn't realised what spectacular quality and value I am used to from this man, until myds1 - who will eat ANYTHING - said his meat was horrible and started spitting it out!
So, I haven't been in a Tesco for several years, and won't be going back.
and btw aldi started springing up near us 20 years ago and I have never been embarrassed or ashamed to say I shop there!
Just seem to be bullies, food not fresh and I deliberately go out of my way to avoid them. The exterior of shop is a complete eyesore. Amazed that it has lump of concrete wall no planting or landscaping and just brings down a really lovely neighbourhood in London.
Makes me feel ill going past them.
LeGavrOrf our somerfield was bad, it's been bought up by Coop and is now even worse. Other choices a spar (£££££) and a too small sulking Tesco.
Tesco is sulking because the council did give them planning for a decent sized shop. Therefore no investment and frequently broken freezers.
I really wish they had. I don't think it would have hurt the middle of town at all, just bought people in from a huge area.
What kills small towns is parking charges and business rates not supermarkets.
tesco donated to the tories - 50 K via CAtherine baxendale
if thats not enough - google 'cheshunt oversees' the tax dodge company through switzerland saving them 100mil also google how they dont pay stamp duty land tax - about 100 mil
they squeeze the farmers profits and positively encourage awful farming practices - as do all big supermarkets
they kill small business.
My local Express part of petrol station so making loads of money selling stale food, flowers that don't smell - flippin awful interior. We all know that they are screwing suppliers and giving us terrible food at rip off prices. Gawd knows what they do to staff. I dread to think.
They can't be arsed for for over 15 years to do anything with rear wall and 25 x3 foot strip street area adjoining Harley Davidson shop. It looks like a half built concrete bunker. Why not make it look good? Plant it up Grow food and give it away. Sell stuff for charity. Let people selling use it to sell stuff.
Harley Davidson spent millions on their place. Every other retailer here make such an effort. I will never buy petrol or goods here and ban my friends from doing the same.
Hate to think how they treat their staff and why should this shop have free parking and others don't? It should make itself a hub for doing good. all that financial muscle and the locals don't benefit in any way.
Why don't all shops in Fulham and Chelsea have free 45 min parking for locals? Come on Eric Pickles help us out here.
Reading all the other stuff about tax - Blimey they should be run out of the country. What are they doing for UK plc. It looks like theft and fraud - Jeez what incentive is there to shop there?
Why don't big companies like that have a bigger heart. They need someone who is not left or right with a big heart to run that company for the benefit of the country. Someone with some spiritual values. Shareholders will get honest dividends. How can they sleep at night knowing they are part of the BIG/MAJOR problems in this country?
Surely if you deal with the big problems the smaller ones will come good.
Where have they gone wrong and would they change it- probably not!!!
They grabbed the market with their cheap prices on everything from a curry to a tv but then started playing roulette with the prices, hikes, hikes and then supposed 'offers', when in fact in reality these 'offers' were no way as low as the original prices.
People are not idiots and i for one noticed their scams when i noticed my shopping totting up by £ £ £ every week! I no longer shop there apart from occasionally.
I also noticed their outfits for kids have gone up from average £10 to £12-£15
Have to agree with usual, i do agree it's become trendy to shop in aldi for whatever reason. When i was a teenager, about 13 - 16ish my dad was unemployed for a while taking care of me and my teenage brother and aldi was where we HAD to go, we just couldn't afford anywhere else and we had the piss taken out of us for it. Now aldi is "cool!"
Also the reason tesco's customer service is so shit is because they treat their staff like shit. They only get time and a half on a sunday now and the odd bank holiday, like a boxing day, if their attendance goes above 3% which doesn't take much, they have to go through awful meetings where the managers ask them every detail about illnesses (including things people might not want to go into detail about like cancer issues, miscarriages etc) then leave them waiting for ages whilst they decide if said staff member needs a "displinary" for being ill Also the old express's used to have a mystery shopper bonus which gave staff an incentive to work hard and provide good service, it's now been scrapped so tesco can save money! You get treated like shit working for them and for some people right now, it's hard to find another job these days and you get stuck there in a job you hate!
As well, in our town tesco is actually your main option! The nearest supermarket is a very small morrisons so you can't get all you need there and you have to go a good 7 miles to get to asda. But we do have a large tesco extra and two express' in our small town. :/
Everyone says Tesco's staff are treated badly and yet our Tesco's has far nicer, mote helpful and more cheerful staff than anywhere else.
For awful miserable staff, I give you toysRus
" if their attendance goes above 3% which doesn't take much, they have to go through awful meetings where the managers ask them every detail about illnesses (including things people might not want to go into detail about like cancer issues, miscarriages etc)"
That's fairly standard hr procedure, 3% of full time is 8 days a year. My public sector job does the same so it's hardly a big evil capitalist thing.
The same goes for part timers though, so if they are contracted 2 days a week it won't take much for them to be pulled in about it. They make a LOT of profit to and don't pay for the first three days sickness either. Tbh i can see why the staff are so miserable working there.
the main reason is an absolute refusal to move the parent and child spaces from immediately outside the store, whilst the disabled places are further away.
Other than that, rubbish fruit, rubbish veg and a significant increase in price whilst there is a decrease in size, for example, own brand tinned drinks (lemonade, ginger beer) are in packs of four now, rather than six.
For me, the main reasons I don't shop at Tesco anymore are because their prices are not competitive enough and I have also,discovered the delights of Aldi!
I still get my petrol at tesco for the club card points but I always get the impression I'm being ripped off if I ever do a big food shop there.
Tesco does NOT represent good value for money!
Amusing reading posts about Aldi up thread. I think it's brilliant how popular its become and I never feel embarrassed about shopping there. I'm more embarrassed for the people who are
You are far too pricey,I pay 75-85 for a big shop in Aldi and 120 plus in tesco!
You've hit the nail on the head valium
I'm always so pleased and surprised when I get to the till at Aldi. I average about £60 a week for a family of 5. Bet it'd be loads more at tesco.
Aldi is very cool isnt it. We dont have one around here but have almost everything else. Tesco are predatory. They come into a town regardless and use their money to tempt the council to allow them in. The Tesco in Gerrards Cross took 10 years to get in here. They just wouldnt give up. Now the shop has been here about 4 years. Complete rubbish. Had a big car park built with a nice little gate to take you to another part of the town. Then Waitrose came in. Tesco tried to close the gate and failed!
So, now people using Waitrose (which is lovely) park in Tesco and just walk through the gate to get to Waitrose.
I think councils should limit how many supermarkets come into a town. Gerrards Cross is not big, has been ruined by greedy landlords so consequently it has a Waitrose, a Sainbury, a tesco and a M&S food. The High Street is now full of charity shops..
Customer services is APPALLING! I never complain, but complained last year because a woman on customer services was so rude, she really upset me. I got a phone call from them asking me to tell them what had happened, but no apology.
I resent the clubcard scheme. I'd much rather their prices were lower, with no need to award points and give vouchers, like Asda...I feel they are more honest. Clubcard is just a sneaky way of Tesco finding out your shopping habits and using it to increase their profits even further. I'd love to know how many clubcard vouchers never get redeemed too.
Meat terrible quality compared to farmers' markets.
If they weren't the closest shop to me I'd never use them.
And yes, I agree about staff continually looking bored and disinterested. I worked for them when I was 18 and they had this policy of '1st class service' . That's obviously been abolished. I thought they were great up until very recently. I really don't get what's happened...have they had a change of management?
Saw this thread whilst wondering if to post on Tescos new look stores.
I have 2 large Tescos near me, they have both been re laid out with the result of half the store not having a sole in and the other half has people queuing to get down the cheese aisle.
Last Thursday I ended up abandoning my basket because it was taking me so long to get down the aisles. I expect to queue to pay but I do not expect to queue for each item.
I went into my other local Tescos today only to ask where they have put different items. Stock reply was they don't stock that item anymore.
Together with them loosing my years points online and no longer being sure whether they stock the item I have gone in for my Tesco days are behind me.
I cannot see myself venturing in there again. Life's too short. Long live Lidl.
Tesco treat everyone like they are stupid with extremely short term memory. They are rude and expect you will not notice. They charge ridiculous prices and the amount of profit they make on individual items is truly shocking!!
Think a £3 mark up on Kelloggs cereals Yet they appear to think customers do not notice.
The difference in quality of their fresh fruit, veg and meat as opposed to any other shop is terrible. In fact, there is only one other supermarket who I point blank refuse to go to based on quality of food and that is Asda.
They rip off farmers and force small businesses to close and they flout rules that other businesses have to abide by. For example, they will apply for planning permission to build a 20000sqft store in X town. This will be granted. Tesco will then build a 25000sqft store, and when it is built, if it is opposed, Tesco go to the press and accuse X council of preventing it's people from securing employment because X council want the new store demolishing. They manipulate councils through the press as well as in other ways.
From my own personal experience, the staff are unknowledgable. I accept the argument that the staff have probably had very little training, but when I am stood at the butchery counter and I ask them if the beef I am looking at is OTM or not,
yes I have explained to the staff what OTM means or if I could use a particular cut in a stew, they look at me blankly and say they don't know. They then wander off to find someone who does know. I am kept waiting about 10 minutes until the same member of staff returns and says they can't find anyone. Bad service.
They do not expect customers to ask their advice on a butchery or a deli counter. They do not know the answers.
On Christmas eve, I nipped into the Tesco Express, and whilst at the till, mentioned that I was glad they were open or I would have had to go without what I was buying. The staff member raised her eyebrows and said 'It's not good for us working Christmas eve, It's crap!!' The other checkout assistant then chirped in 'We shouldn't have to work today, it's only the customers who are happy about it.' She then rolled her eyes.
I said nothing. It all seemed too much of an inconvenience for the staff, they sighed and rolled their eyes.
I don't really see why they shouldn't work on Christmas Eve.
Have shopped at Tesco for over 30 years and have enjoyed lots of holidays and days out courtesy of clubcard BUT this year I have taken my business elsewhere and probably only go to Tesco once a month if that.
Mainly because of what others have said but my own reasons were no BOGOFs to speak of, smaller portions in the 3 for £10 meat packs, boned chicken thighs going from a cheap meal to nearly £5 a pack, ham changed from 2 for £3 to 3 for 2 for a while along with other sneaky re-pricing, never any bargains or specials on the meat/cheese counter could go on and on, own brand Eco wash stuff very rare now along with everyday kitchen towels.
The worst thing is e.g. Crisp aisle, major BOGOF on 24 pack of walkers but all have been sold and replaced with non-discounted slightly different bags BUT the BOGOF label hasn't been removed. Aaargh! This happens so often that everything you pick up has to be checked for weight and name to make sure you have the right product.
I notice they copy other supermarkets when they think they are missing a trick but don't have what it takes to carry it off. E.g. Bakery makeover, a complete copy of Morrisons but without the products or personality.
Don't like Sainsbury's for overpriced stuff. Bagged salads and potatoes are the worst! Like Waitrose but can't afford to do major shop for non-food stuffs there. Would love a Morrisons !
I like self-scanning at Tesco though, it's a good way of checking prices as you're going round. And also grated cheese is still on the 2 for £3 offer. Sorry Tesco, these two things are not enough to make me want to come back to you!
Well, reading the descriptions of tesco I'd certainly not shop there. Except that I already do and have no huge complaints.
To be fair mine is delivered so I do miss out on queues and asking people how to cook meat. I just pick stuff out online and it's delivered. Usually within the first 5 mins of the 1 hour slot, which is convenient.
I haven't noticed any issue about freshness. I can buy fruit knowing it's going to be good quality. Does this vary by store perhaps because the stock turnover at mine must be pretty high.
As for price that's hard to tell unless I were to switch to another supermarket completely. They do refund me the difference if my shopping would have been cheaper elsewhere. I don't know precisely how that determination is made though and it might be purposely skewed. Anyone got any evidence one way or another?
Of course they don't care about me. They are a company and they care about making profits. When they are nice to me it's a matter of public relations not kindness. I find it a bit odd that people think other companies do care about them.
I still do my main shop at Tesco, and top up at Sainsbury's mid week.
The staff are very poor at Tesco, when i did my big Chritmas shop the assistant said it was a shit place to work and that she did her shopping somewhere else even though she got staff discount. In the past I've been ignored by the checkout assitant talking to the next cashier or been caught in the middle of a conversation slagging off the manager. Of late I@ve also seen a few military organisations - army cadets, air force etc. bag packing and I always leave when i see there is encouragement fto children to join the forces. The main thing I don't like is that the prices yo yo without apparent reason - value kindey beans can go up by as much as 10 p a week ( and they were only 18p to start with. The offers are incomprehensible and out of 3 offers on Heinz beans about a month back the cheapest deal was never the one with the "offer" sign. Yes the food is boring, not much choice on fresh stuff, a terrible vegetarian section and shelves and shelves of cheap readymeals.
The fish counter is a joke, despite having "fresh" fish laid out they won't cut you a piece to size, and all of it seems to be defrosted too.
If I could get slilghtly more in Aldi I would, but the vegetarian section there is virtually non existent so I have to go to Tesco for some things, but I am not a happy shopper there.
p.s. the lovelilest shop assistant I have met for ages was on the checkout at iceland in Dursley just before Christmas (popped in for some ice cream Belgian chocolate things)
Can I ask has anyone else had experience of the new look Tesco layout.
Used to shop all the time at tescos, weekly online delivery
I use sainsburies now, it is more reliable, less substitutions, and you can have just an hour slot
I do pop to our local occasionally and it's a lovely shop, but I'm also annoyed by the way they are building store , after store, after store. So I don't shop there so much as I'm annoyed with them
I know they don't care but it makes me feel a bit better
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