WARNING: Dangerous power supply on Dyson handheld vacuum cleaner

(13 Posts)
rbdavis Wed 19-Oct-16 12:02:17

We bought a Dyson DC34 handheld vacuum cleaner in 2013 and recently noticed that the power supply, which is an unusual design and made from hard, brittle plastic, had a substantial crack that exposed mains electric contacts. I found the power supply plugged into the wall, with the contacts partly exposed. With the gentlest pull, I was able to completely expose the contacts. This would electrocute and potentially burn or kill a person on contact.

Extremely worryingly, we have a curious and exploratory 19 month old, and this is just the kind of thing he would investigate, and perfectly accesible to prying little fingers. I feel very lucky that I am not reporting an entirely more horrible story.

I contacted Dyson and not ony have they not apologised or expressed any concern about the risk they caused, but they refused to replace the part as it is out of warranty. They simply wrote, extremely obviously, "it should not be used if it is broken and should be kept away from the reach of children". I had to buy a replacement power supply, of the same dangerous design, so that I could continue using my expensive vaccum cleaner.

I am disappointed with the response of Dyson, and would never buy another Dyson product after this poorly designed power supply has caused such risk to my family.

Rosa Wed 19-Oct-16 12:09:11

Bad going from Dyson , They replaced my entire vaccum head free when it cracked .. It was the tube bit that went and I got a new one in about 3 weeks,.

rbdavis Wed 19-Oct-16 12:18:08

That sounds like much better treatment Rosa; looks like their customer support has gone substantially down hill since your experience.

DameDiazepamTheDramaQueen Wed 19-Oct-16 12:21:45

Complain again, that's a poor result.

rbdavis Wed 19-Oct-16 12:23:00

I wrote to them 4 times and sent them photos. They gave the same response each time.

DameDiazepamTheDramaQueen Wed 19-Oct-16 13:07:02

Email the CEO, I'll find the email...

Mamushka Wed 19-Oct-16 13:09:17

We have that one too. Purchased around that time! I'll check it now!

DameDiazepamTheDramaQueen Wed 19-Oct-16 13:11:27

www.ceoemail.com/index2.php

I've had good results using this site for when I get to the point of banging my head against the wall!

rbdavis Wed 19-Oct-16 19:24:52

Hi Mamushka - check that you don't have any cracks in the power supply, especially if you have little ones around. Also be aware that as far as Dyson are concerned, it's your problem.

rbdavis Wed 19-Oct-16 19:26:48

Thanks Dame... That's a pretty useful site!

rbdavis Fri 21-Oct-16 14:14:37

No reply from the CEO so far...

DameDiazepamTheDramaQueen Fri 21-Oct-16 16:41:39

The CEO of Premier Inn rang me at home, took a couple of days but dealt with my complaint in 30 seconds. When did you email?

Yes, really useful site!

rbdavis Tue 22-Nov-16 11:47:28

Dyson have now a collected the faulty power supply to examine it, and I'm interested to hear their reponse. No further news so far.

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