Hi
I recently started up my own cleaning business about three months ago now.
I've got a few regulars and am getting one off cleans 4-5 times a month. I'm making enough just for a living for myself I sometimes take a friend when I have a lot on and pay them aswell.
Anyway I have a customer who I don't know how to deal with properly.
She pays me £20 for her clean basically I took her clean on when I first started and was happy for the work her house has four bedrooms, two bathrooms plus an en suite and a playroom.
It takes me two hours to clean her house and that's pushing it and I clean it to a good standard as she's very fussy.
She has even said how good my cleaning is but every week she complains about something and calls me every week to say I missed something bearing in mind her house is huge so is a lot to cover.
Last week she left me extra jobs which were clean interior Windows, dust all the lamp shades ceiling ones and clean her laminated floor with a brush as there were white marks in the grain? Empty all the upstairs bins , Clean inside the microwave. Also clean all the children's toys with a wet wipe this was on top of the regular clean with shower screens that I usually do.
It was literally impossible she has only left me £20 so I was not willing to do the whole house plus extra jobs for that price. The other week she left me all the beds to change which I don't do for any one else as it takes to much time really but I still did it.
I sent her a text afterwards I said I did half the jobs she asked on top of her clean but coildnt do the rest.
I really feel I've underpriced her house as it is I'm sweating at the end of her house and I charge £45 to clean apartments in the city and they are less work to be honest.
She replied saying she will give me £5 extra to do extra jobs but I feel her house is £25 minimum to clean anyway .
I don't know how to put her price up without losing her custom but I feel I go above and beyond for her and she still complains despite saying I'm the best cleaner she's ever had. No one else I visit moans at all like this and they are much easier.
What would you do in my situation?
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Housekeeping
Advice off cleaners/or people who have a cleaner duties
Smallbear86 · 10/08/2016 18:40
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