Karndean Flooring Shrinking - HELP

(31 Posts)
MandyMoo33 Wed 14-Nov-12 19:53:21

In May we had Karndean Summer Oak fitted which is wood effect plank tiles.

Since being fitted (it was perfect when first laid) we have noticed how it has shrunk slightly leaving gaps.

The floor layer has gone out of his way to help and try to make it right but in fairness to him we truly believe it is the product and upon searching the Internet there seem to be others who have had similar experiences.

Karndean are due to visit and according to others they go out of their way to point the finger elsewhere.

I would really appreciate any help anyone else can give - I did find an old thread on here with a member saying they actually had a group up and running for people with Karndean issues but this was back in 2009.

Thanks in advance x

balence49 Tue 21-Jun-16 20:39:34

We have had karndean knight tile in our kitchen/dining room since April. Dark wood planks with black detail strips. Cost £950. No shrinking but I regret it now as its scratched to buggery and can see every tiny mark and bit of dirt. We have the felt pads on chairs makes no difference.

Sxxbowen Tue 21-Jun-16 20:27:37

I and in the process of ordering Kardean Palio Clic pienza, at £45 m2, are you telling me this flooring is rubbish and should not buy. We would be placing it in our kitchen diner which has underfloor heating, plus in our hall way which will be a busy area, also has log burner.

stevek999 Thu 17-Mar-16 15:58:56

Our Karndean was mid range Van Gouch - Burnt Ginger.

Madbengalmum Thu 17-Mar-16 15:13:51

Had Karndean in three different houses with underfloor heating and never had a problem.

I always had the da vinci range, which is great.
I was told that knight tile is not recommended for underfloor heating some time ago by a fitter, when discussing if he had seen issues with any of the range. Knight tile was the only one he had seen issues with.

stevek999 Thu 17-Mar-16 15:03:27

We have had Karndean in the hall, dining kitchen and conservatory. Product is wearing excellent in hall and kitchen after 10 years, however, conservatory all the Karndean has shrunk and has moisture beneath. Karndean inspector came out and said it was a fitting issue, shop bought from no longer trading. Karndean inspector said everything was wrong with the fitting from the wrong glue to incorrect levelling, he even blamed damp in the floor - yet their Karndean shrunk, not by a little but has gaps of circa 8-10mm. Even if incorrectly fit, why has it shrunk?

antyant Wed 10-Feb-16 10:35:08

Yes that sounds Soooo familiar , investing your money and faith in a company whom you have experience and integrity....at least if you DIY then your expectations are alot lower. Karndean should be watching all these conversations.

Tumfy Wed 10-Feb-16 10:20:48

So I can't really say if it was fitters or karndean, although the first fitter for the karndean claimed to have decades of karndean experience with the family firm and still left tiles sticking up on corners to catch my feet.

I had the rhino floor for the previous 7 years & it still looked great. Only decided to change as the cushioned element might not have stood upto chairs being pushed back & forth etc in kitchen diner, but was great in bathrooms with fixed furniture.

Tumfy Wed 10-Feb-16 10:15:18

It was the cheapest range, Knight Tile.
Still not cheap per se, and you'd expect it to be fit for purpose.
I have found flooring companies to be the pits for poor service though. With companies like Ryanair & Aldi, you know what you're buying, but family owned carpet stores going back several generations, claiming quality of service; the 2 I've gone with in the recent past were both terrible.
I'd have been better off buying cheap on the Internet & figuring out how to lay it with YouTube - that's what the last fitter was doing, I kid you not!

antyant Tue 09-Feb-16 19:25:47

Tumfy, what kind of Karndean did you use? Isn't it heart-breaking? All that money.....

Tumfy Sun 07-Feb-16 10:25:24

Having had cheap cushioned rhinofloor vinyl and replaced with karndean, partly due to many 'karndean is bombproof' comments on here, I would agree that my 1 year old karndean is clearly not, and urge people not to buy it.

IloveCheese11 Sat 06-Feb-16 20:03:50

Oh that's not good! We are planning to have Karndean in our new kitchen diner which will have underfloor heating. It's not ordered yet so might need to reconsider. I understand things go wrong sometimes, but don't want to risk a company that won't take responsibility, especially as it's over £2k!

antyant Thu 04-Feb-16 07:44:56

That's really interesting that they expanded again! What do you mean the dealer has put vinyl over the floor? Has he replaced tiles?

unhappycustomer72 Sun 31-Jan-16 04:08:45

Had large loose lay tiles laid 18mths ago cost over $4000, not happy with difference in pattern. Our dealer marvellous and gave us extra tiles to re-arrange.
In winter tiles shrunk after several emails the rep came took two tiles away for testing, could stand a ruler lenthways in the gaps. Yes blame was pointed at the dealer/layer and no way was it their fault. Official report came that the tiles were within normal limits and that's that. Summer the tiles closed up again!!We live on north coast NSW mild climate. Our dealer has been fabulous and has put vynal over the floor looks great.

teacherwith2kids Mon 18-Jan-16 21:37:41

That is really odd. We have Karndean (bathrooms x 2 and downstairs toilet) and it looks as good 7+ years on as it did on the day it was laid :-(

antyant Mon 18-Jan-16 21:29:51

Mmm the karndean we got was the same price as the amtico I also considered!

Sometimesithinkimbonkers Mon 18-Jan-16 21:17:11

Wow set .... Glad we paid the extra for Amtico as we have underfloor heating!

antyant Mon 18-Jan-16 21:03:50

oops! re previous message, great spelling - and thanks to my Samsung for 'correcting' 'here' to 'hear'.

So miserable about my bloody floor...

antyant Mon 18-Jan-16 20:39:24

I'm furious, so much so I can't speak about it (apart from ob hear obv)!!

Hadron21 Mon 18-Jan-16 20:24:20

Interesting....

antyant Mon 18-Jan-16 20:20:52

Janey1234 and hp1965 I would love to hear what happened next re your Karndean problems. We've had a load put down and haven't yet used the kitchen and the stuff has already shrunk away from the bifold doors. Wish I had seen this thread before I spent a shed load of cash on the stuff.

hp1965 Sun 09-Aug-15 20:11:59

elainemanchester,

We chose Opus and experienced exactly the same, interested to know what the outcome was as we are seeking full reimbursement. It seems there are many happy customers of Karndean but Opus has a problem and they just dont seem to want to admit it.

thanks.

ElaineManchester Mon 20-May-13 19:50:10

I've had a very disappointing experience with Karndean. We chose beautiful tiles from the Opus range (supposedly the commercial range) as we wanted a hard wearing floor. We spent over £1000, it was installed 8 months ago. It started scratching almost as soon as it was laid. It's taken until today for the Karndean rep to come and see the scratches which are so bad now that I expect we will have to replace the floor within the next 12-18 months. Today was extraordinary, he suggested velvet tabs for the bottom of our chairs, that we are using the wrong type of mop and that we should only be using their speciality floor cleaner. This is supposed to be commercial flooring - it's not. It can't handle a family of 4 in their slippers. I was expecting to be told that this was a bad batch of tiles or that they had not been sealed, I had not expected to be told that it's less robust that the cheap laminate that was in our previous kitchen for 6 years with barely a scratch.

Karndeen - I am happy to discuss this with you, your rep came today Elaine & Alan, M16

XBenedict Fri 10-May-13 12:19:54

I'm not sure what it is tbh but I don't think it's the Knight range. It was already in the house when we bought it.

janey1234 Fri 10-May-13 10:45:21

reastie - Just as a slight reassurance... I have had karndean in our main bathroom for about nine years, and it still looks brand new. It's only in the kitchen there's a problem, and the guy from the carpet shop said he'd never seen anything like it in many years of fitting karndean, and that he felt once the rep saw it he would replace it FOC. We will see...

Reastie Fri 10-May-13 10:13:13

Is yours the knight tile range though xben (the cheapest range)?

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