DFS sofa colour tolerance

[Lotsofqueries]

Long story short.. Ordered a sofa from DFS and picked a colour from a swatch. 6 weeks later is arrived and the colour didn't look right. We complained. They said we were wrong but agreed to send someone out. They came and agreed it was the wrong colour. We ordered another one but chose a different colour to save them getting it wrong again. 6 weeks later it arrived. Sofa doesn't look as the swatch again and doesn't match the armchair. Complained. Told we are wrong again. Sent 3 guys out this time who looked at it and agreed it's slightly different but 'within tolerance'. They used no measurement tool to check the colour, just their opinion - 2 DFS employees. When asked what the tolerance is... They are unable to tell me. Nothing on the website terms and conditions. Nothing on the paperwork. How to go about this?

[pjenkins]

Further to your article Dfs have had months to sort this issue out but have done absolutely nothing. We ordered a 4 seater sofa and two chairs from dfs in Grey. It turned up Saturday, before it even came out of the packaging it was obvious it was brown. Even the delivery drivers said it was brown and so has the deputy manager from the store.

In addition the quality promise stated by dfs and I quote “nothing leaves our factory without our seal of approval” is a lie a complete and utter lie. One chair has a button hanging out, the other chair side material has not been pulled correctly so bulges and has a huge dent in it.

But what’s really annoyed me is that I now have to wait till the 16th Septfor someone to come out to look at my brown sofa before doing anything about it, even though the deputy manager of the store agreed it’s was BROWN. After researching this, I find newspaper articles about the same thing dating back to Feb 22 and dfs have DONE NOTHING about it. It’s simply appalling and dfs should be ashamed of themselves.

I simply wanted to let you know that DFS have done nothing about this issue and it’s still effecting customers. What does it take to actually make companies like dfs to listen to its customers and the press.