DS applied for student finance a couple of days ago and I am already feeling quite frustrated with the system!
I could get nothing useful from the person on the phone at student finance, not helped by his faltering English (where is it based?) so am hoping someone here could help with a couple of questions:
How can we print out a record of DSs application? We can only see the basic summary screen, not any questions/answers he gave.
When DS submitted his application, which is non-means tested, the system then said it needs evidence of his NHS bursary before it can be processed. He had answered a question when applying about whether he would receive an NHS bursary this year incorrectly as "yes" but as he won't get one for another three years he then changed his answer to "no" before he submitted the final application.
But presumably the system still thinks he's getting an NHS bursary for some reason?
Is there any way for DS to check or change this online himself, or do I have to contact student finance, who so far seem a waste of the phone bill, again?
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Student finance frustration
12 replies
lismore · 03/02/2014 11:09
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