has anyone else had problems with a Samsung american fridge freezer?

(42 Posts)
ThatVikRinA22 Tue 08-May-12 22:30:15

its 4 years old.

worked for 4 years no problem, then in december last year it started to make a horrendous noise and the fridge temp went up
it got repaired. apparently
it lasted 3 months before it did it again
it got repaired
it lasted a few weeks
it got repaired
it lasted a week
it took out 5 years warranty from Comet but its about to come to an end. The repairs only seem to be temporary.
Has anyone else had any problems?
it cost just short of £1000 so im not impressed.

Tranquilidade Tue 08-May-12 22:32:08

Had mine over 10 years, probably jinxed it now!

AuntieMaggie Tue 08-May-12 22:33:03

No but they were on watchdog a few years ago - google watchdog samsung and you should find some info

yep. My sister.

Hers is ok now but they have had problems. According to guy who fixed theirs it is a known problem. ...And the reason we went with Neff!
sorry.

bibbitybobbitybunny Tue 08-May-12 22:33:08

Google Watchdog+Samsung. Yours might not be the same model, but they were notorious for breaking down a while ago. They basically had a manufacturing fault. There is also an awful lot of helpful stuff on the internet on how to attempt a repair yourself. I am about to get rid of my Samsung ff - will probably give it away! Cannot wait.

ThatVikRinA22 Tue 08-May-12 22:35:46

i had a letter from Samsung saying this model had burst into flames somewhere in France. great. so now while its making such a racket i can hear it upstairs i am worried.

i have tried googling samsung and watchdog before with no result....can anyone find me a link?

and does anyone have any idea what to do about it? its seriously pissing me off

ThatVikRinA22 Tue 08-May-12 22:39:00

bollocks. fucking hugs bollocks.

just found the watchdog thing. mine is the next model up from that but the probs exactly the same.

ThatVikRinA22 Tue 08-May-12 22:39:16

*huge not hugs!

DaisySteiner Tue 08-May-12 22:39:49

It sounds like a problem with the temperature sensor in the cooling unit. We had what sound like the same problem where the fan started making a horrendous noise and the bottom of the fridge iced up. When they came out they said that the temperature sensor had gone wrong, causing a build up of ice round the fan which what makes the noise and if you don't fix it then it can't keep the fridge cool.

What repair did they do to yours?

If you google samsung american fridge freezer problems it should bring up a long discussion on MoneySavingExpert.

MaureenMLove Tue 08-May-12 22:42:31

We had a build up of ice around the fan in ours. Thankfully DH is an electrician and knows what he's doing. He took the panels off on the inside, pulled off the ice and it's fine now.

Catsmamma Tue 08-May-12 22:44:17

it's a known fault but you won't get anywhere with comet....they are bastards!!

something to do with the freezer thermostat being too efficient and as the fridge defrosts somehow water builds up on a fan somewhere in the depths of the fidge innards and the freezer freezes it there

hence the racket as the fan tries to turn as it is encased in ice build up.

We have had two fixes on ours and it has been fine for about three years, but it is the only appliance in the house that i have insured.

I do love it dearly though just for the crushed ice maker....but i'll never set foot in comet ever again for their customer service department is full to the brim of inadequate liars and tossers.

ThatVikRinA22 Tue 08-May-12 22:45:53

thanks all - ill try phoning samsung direct. its a design fault apparently. great.

Catsmamma Tue 08-May-12 22:46:23

forgot the strikeout (and my grammar) in above post for their customer service department is full to the brim with inadequate liars and tossers

ThatVikRinA22 Tue 08-May-12 22:48:33

cats thats their stock answer and its all i ever get when i ring up. im going to try samsung directly.

DaisySteiner Tue 08-May-12 22:51:29

Mine were only interested when I lied told them we'd had it less than two years. Have you had the cooling unit replaced? If not, this is what needs doing I expect!

ThatVikRinA22 Tue 08-May-12 22:55:32

i suspect Comets extended warranty dept are just waiting to get shut of us and wont do anything too expensive.

i will phone them tomorrow though i am not holding my breath
i will try samsung too.

ThatVikRinA22 Tue 08-May-12 22:57:21

just checked - its the model featured in the watchdog campaign. wonder if Samsung will honour their pledge to sort them out?

notapizzaeater Tue 08-May-12 23:02:10

Samsung came out direct and fitted the new part in mine - then it broke a week later with something totally unrealted (or at least thats what they told me !!) after kicking up a little fuss they came and fixed it again ...

ThatVikRinA22 Wed 09-May-12 18:14:02

well im being given the runaround.

i phoned Samsung - their call centre must be based somewhere abroad and the customer service advisor kept telling me in broken english that i would get a free engineer visit and he would quote me for the cost of the repair.

in the end she gave up and said it would be free, but i doubt it.

she says an engineer will phone within 24 hours.

i tried to ask why i would have to pay for the cost when its the model with the recall and the problem, but i couldnt understand what she was saying.

all in all im really pissed off with Samsung. the fridge was £749. To make matters worse the original receipt was taken back by Comet because i swapped another item on the same receipt, so i cant even prove the purchase date, which was 18/6/2007. Samsung are saying that they will need to take the warranty from the manufacture date which was Feb 07!!! so they are saying its out of Warranty and so i will need to pay for the repair. IMO they should have written to everyone who bought one of these models.

bastards.

Yes we had the same problem with the Samsung American Fridge freezer we inherited with our house. After 2 repairs we ditched it & bought a Neff.

ThatVikRinA22 Wed 09-May-12 19:55:14

thing is i payed £749 for this thing, i expected it last more than 4 years. Plus i found the watchdog thing and the expert they had on said it was a design fault and not fit for purpose - surely they have to fix it?

i cant simply ditch it and buy a more expensive model. i dont have the money to do that at the moment.

Catsmamma Wed 09-May-12 19:58:52

can you go through old statements and find the payment to comet??

we had to do this recently for dd's camera with argos, once they had a date and a card number they were somehow able to backtrack their system and find a receipt...cos we had bought other stuff too

aquafunf Wed 09-May-12 20:14:12

yep, we have one. it does this every 6 months. in our case it is a build up of ice in the casing at the back, which the fan then hits.

we unplug it, defrost it and its fine. i read all the stuff on how crap they were, then stumbled across this tip on a website.

ThatVikRinA22 Wed 09-May-12 20:18:45

im going to phone Comet and see if i can get a copy of the receipt - i have an order number.

I paid for a 5 year warranty with Comet but they havent fixed it. The same thing keeps happening - i have a warranty certificate with all the purchase info on it but it says we purchased on 1/6/2007 and it wasnt, it was 18/6/2007.

i just got the distinct feeling that Samsung were trying to wriggle out of fixing my fridge.

From what i could understand, i think there was some kind of "fix" for it....??? <hopeful>

im not sure if 17 days makes much difference, ive reported the fault before the 5 years is up but their customer service was shit. not least because the advisor did not speak great english and she was trying to phrase things but wasnt making sense.

i did the customer satisfaction survey. i said they were shit. cos they were. angry

ThatVikRinA22 Wed 09-May-12 20:19:27

Mine is currently lasting less than 2 weeks before the build up of ice hits the fan.

FriskyMare Wed 09-May-12 20:21:41

We've had ours 9 1/2 years and its only in the last couple of months that it has gone wrong, all the things mentioned above. It is now only cold/freezing at the bottom. Not worth getting repaired as we are having a new kitchen but the fire thing is scaring the beejeezus out of me.
Might try aquafunf's tip until we get a new one.

ThatVikRinA22 Wed 09-May-12 20:25:51

id not have been so bothered if it had lasted 9 1/2 years tbh, but for the price i would have expected more than the 4 (almost 5) this has lasted.

mine is the same model as featured on watchdog. i cant quite understand how when they publicly announced on that programme that they would honour repairs they can try and wriggle out of this one.

DaisySteiner Wed 09-May-12 21:27:14

You need a new thermostat. If this hasn't been done then the ice will just keep building up.

ThatVikRinA22 Wed 09-May-12 21:30:27

is that the 'fix' for this design fault Daisy?

ThatVikRinA22 Thu 10-May-12 20:42:37

well, i got a call from the company that sends their engineers, apparently there is a fix and they are coming to fit a modification kit on Tuesday.

alot bloody quicker and better than Comet i have to say, but i will reserve judgement until i find out if it works!

smalltown Thu 10-May-12 20:51:15

Good luck. Do check with samsung & the engineer what the warranty on this fix is.

And start saving for a better make of F/F. smile

Mine was the model before the watchdog programme. So no fix for me.

We followed the advice of other disgruntled customers, & regularly took it apart & defrosted. Got to every two weeks before I got so fed up at 'grooming' my bloody F/F with a hair dryer more than I blow dried my own hair.

Samsung refused to do anything. Every other independent engineer I called said they refused to touch it as the repair broke down so often it ruined their reputations, cost them more money in call backs, so they would no longer touch Samsung American F/Fs

We replaced it with an LG. Which was brilliant, & their service excellent too. Dent in door spotted after signed for delivery...new door & apology & engineer to fit within a week. (LG did this, the company we bought from said it was our fault for not noticing the dent under the energy rating sticker!)

lanaturner Tue 03-Jul-12 22:42:29

Message deleted by Mumsnet for breaking our Talk Guidelines. Replies may also be deleted.

Poodlehorse Wed 04-Jul-12 15:05:14

The moneysaving expert thread on these has an in depth look at all of my (and other 's) woes. Trick is to get the engineer to say it is goosed, they may be Samsung engineers but they aren't really. Much BS spouted but insist and they usually do, it took 3 real callouts I think but there was one unofficial one. Wegot a replacement which works but isn't quite as "nice" inside. It is still working but I see that as borrowed time to be honest.

Xhell Tue 23-Apr-13 21:33:27

We had the dreaded noisy fan, temperature too warm, ice build-up problem on the fridge section of a Samsung American style side by side fridge/freezer. It is a RSH1NHSW model purchased in Ireland in September 2009 costing €700. Although I was aware of and had previous experience of poor performance of Samsung equipment, we purchased this unit because the dimensions fitted (just) the available space, the colour (white) matched our other kitchen equipment and lack of an ice dispenser was also what we wanted. Had there been another make with this specification, we would have purchased this instead.

Eighteen months later and we loose the food contents of the fridge due to a warm temperature and ice build-up. So we execute a full manual defrost and all is good for a few months and then the noisy fan and we loose the food contents again. So then we get into a routine of planned manual defrosts every quarter but by late 2012 even this does not restore the cooling performance. It was time to do some research and it became apparent very quickly that this is a design issue with multiple models of Samsung fridges that has gone on for many years, so much so that there are various third parties offering DIY repair kits. There have been lawsuits and massive product recalls with some units allegedly exploding.

The Samsung website which is endlessly patronising was no help to me because it insisted that I submit the serial number of the unit. The serial number is not on any of the enclosed documentation and can only be found apparently on the lower left hand side of the unit. In my case, I could only access this be de-constructing some of the built-in section of the kitchen and I was going to incur additional cost to do this and make it good afterwards.

So I called Samsung. This was fun (not). It took three attempts and many hours to get to talk to someone. They tried every trick in the book to avoid one to one contact – well you would I suppose if you have sold hundreds of thousands of faulty units to now irate customers around the globe. Well again, the serial number was asked for and I explained my difficulty in getting it as above but I also explained that I had documented proof of purchase. This cut no ice (pardon the pun) with them and I was basically told – no serial number, get lost. I asked what was the probability that they would give me a direct replacement so I could assess if it was worth kitchen de-construction to get the stupid serial number, again I was dismissed with no answer.

I reconsidered my options. Getting a new unit from another maker would cost me €1000 or so when I add in the required kitchen modifications. Appliance DIY Repairs in the UK (http://www.appliancediyrepairs.co.uk/) offer a whole range of Samsung repair kits and for my model the cost is £133. Delivery is free in the UK but is extra to Ireland so this is expensive but for me it was potentially my least worst option. I am pretty technical so fitting the repair kit was not going to be an issue. The really neat thing for me was that the repair kit could all be fitted within the fridge compartment without the need to access the back or sides so I did not have to move the unit and incur additional kitchen modification costs.

I found Andy at Appliance DIY Repairs extremely responsive and very helpful and dealing with him in contrast to Samsung was chalk and cheese. The repair kit includes an apparently improved evaporator cover with fan, evaporator heater with thermal fuse and a defrost sensor which (and this is critical) you install in a different location to the original. It comes with an excellent set of installation instructions. Anyone that is reasonably handy should be able to fit this kit but you need to set a full day aside for it. It can take quite a long time to get rid of the ice build up. I used two hair dryers blowing close to the evaporator cover (but not touching it as this will melt the plastic) to get the cover free and I had to pour boiling water on the drain hole at the bottom of the evaporator for hours to get this clear of ice. The unit has been working fine since repair but I cannot vouch for the long-term effectiveness of the repair kit until more time passes. Given that the repair kit is also made up of Samsung components, I have no confidence that it is a permanent fix.

I estimate this Samsung mess has cost us in the region of €400 so far when I include the two batches of food wasted. In fact we have never had a good Samsung product. Our first Samsung product was a CII-5361AT/MIC television bought in November 1996. From day one had a faulty circuit board and the TV had to be hit slap here and there every other day to get a picture. The current crop of Samsung TV’s also seem to have loads of issues even on their high end units. Just Google Samsung TV clouding and banding to get an idea.

We managed to avoid Samsung products for a decade until our second Samsung product which was a DVD-VR320 VHS/DVD recorder bought specifically to archive VHS tapes to DVD in April 2006 as it was the only one available locally. The VHS deck was terrible and it made awful grainy DVD’s from the VHS tapes. The vendor (Currys) allowed to me trial their display unit but it was no better. Then I read the professional reviews and found that they had the same issue – the terrible VHS deck was not just a fault on mine but a “design feature” of all of them. It was utterly useless and sits gathering dust in the attic. We imported a Panasonic DMR EX95 VHS/DVD/HDD recorder to do the job. It is a class box and I now use it as a PVR for recording TV programmes from a set top box and archiving them to DVD.

So our third Samsung product, the poorly designed and very unreliable RSH1NHSW American style fridge/freezer will be our last.

WE WILL NEVER BUY ANOTHER SAMSUNG PRODUCT EVER AGAIN. angry

We are careful users and tend to operate stuff by the book. Thankfully over the years other appliances we have owned (brands like Bosch, Electrolux, Zanussi, LG, Belling, Mitsubishi, Philips, Panasonic, Sharp, Sony, Apple & Dell) have given us good service and value for money, only Samsung has not. What is amazing is how Samsung gets away with this. It seems to achieve it by being highly innovative in avoiding after-sales service and in avoiding it’s customers. It’s a shame it does not deploy the same level of innovation in the design and build of the products.

Buyer beware. wink

shazq1 Wed 12-Jun-13 21:32:13

Message deleted by Mumsnet for breaking our Talk Guidelines. Replies may also be deleted.

Kewcumber Wed 12-Jun-13 21:36:35

WE WILL NEVER BUY ANOTHER SAMSUNG PRODUCT EVER AGAIN.

Nope me neither - I buy cheap nasty Beko now, work a treat look fine and no problems with them. And if there are - pretty cheap to replace rather than repair

cat811 Fri 14-Jun-13 23:49:54

For anyone still having freezer issues - we had all the above, over 18 months, with various engineer callouts, modification kits that didn't work etc, and in the end wrote a stroppy letter to the MD of Samsung complaining - within a week we got a replacement fridge/freezer, AND a full refund as the replacement wasn't exactly the same spec as the original (as they don't do it anymore due to all the issues....!)
So go straight to the top - it works!!

Penny06 Mon 15-Jul-13 10:02:06

We have the Samsung RS21NCSV - same problem,mfridge not cooling build up of ice around fan etc. looked on Samsung website and there is a fault with these models. Called and was told that even though out of warranty as a good will gesture they will do a free inspection, repair inclusive of parts and labour - I pointed out that its not a good will gesture as it state on website that is what you will do regardless of warranty etc !! She still insisted she was doing it out of goodwill - let her have that one - dont care as long as they fix it ! She did add it will be chargeable if we have ever had engineer out for this problem before - which we haven't smile

Link for you to check your appliance http://www.samsung.com/uk/homevisit/?pid=uk_support_banner_homevisit_20130524

LeBoob Mon 15-Jul-13 10:05:37

Yes us! We have to defrost it maybe every two weeks by taking off the back panel and leaving the hair dryer on it! We've tried turning it up turning it down, unplugging it from water mains, turning off ice. Nothing works, but it's a very common fault and we just get on with itsad

Penny06 Mon 15-Jul-13 10:15:38

Contact samsung, they will do a free inspection and repair ifnitnis one of the listed models

kitsmummy Mon 15-Jul-13 10:24:13

We had one, had to scrap it after 6 years, it was such a pile of crap. They're known for being useless.

DebsMat Tue 24-Sep-13 09:38:10

We have a RSH1NHMH and surprise surprise we have the same problem. I have contacted Samsung and they say as it was manufactured 2010 and not one of the identified models having this problem they can send an engineer out but we have to pay for this service - I think I will be contacting Watchdog as they obviously have not rectified the problem they had with earlier models

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now