5 dressing gowns, all shrunk terribly. 1 bathmat, one side skewed. One duvet, wrongly labelled. Bought the wrong sheets as a result and they refused to refund me at first. One mattress protecter, can't be washed at 60 to kill mites and hasn't kept the mattress clean. Two fitted sheets, went to holes after 18 months of use. No refund, as according to them anything over 6 months is fair wear and tear.