Bugaboo Cameleon spares parts where to get?

(40 Posts)
kayka Wed 30-Apr-08 18:41:14

Can anyone advise please on where to get spare parts for Cameleon? Or recommend someone who can help to repair the chassis in London ideally?
A handle on my Bugaboo Cameleon does not lock on the right it makes the buggy very floppy and dangerous for DD. Taking it back to the store was not an option and on opening the outer ring of the chassis hub, we found that 2 aluminum locking clips on the right of the unit have snapped. Bugaboo customer services is absolutely useless (to put it mildly!).. Has anyone got ay advice? Many thanks in advance!

misdee Wed 30-Apr-08 18:42:16

how old is it?

if its under two years old and you got it from new it should be covered on the warrenty.

k8pha Thu 31-Jul-08 14:34:10

Hi

Did you ever find an answer to your problem because the exact same thing happened to my bugaboo (technical fault if you ask me!). I also live in London and bugaboo customer services were also useless.

The pram has been sitting sitting in my hallway for over a month and I am unable to use it until I get it repaired. What a waste of nearly £600 !!

Kathy

mustsleep Thu 31-Jul-08 14:50:36

have you emailed bugaboo, i emailed them about my bee hood being damaged and they said that any retailer could order spare parts

although after emailing several some won;t unless you have purchased it from theremothercare will order you spares but you have to go into store to do it

i ordered my bugaboo bee hood from lilimay.com if you phone them they are really helpful said that my hood may take up to six weeks to arrive but it came the week after grin

although if you are still in warranty bugaboo should sort it out and cover costs for you wink

mustsleep Thu 31-Jul-08 14:51:50

have you looked on ebay the chassis come up for sale all the time with out the weels and are quite reasonable might end up cheaper than paying someone to repair

tess1e Tue 14-Oct-08 14:52:16

Try www.lilimay.com 01273 411331

hf128219 Wed 22-Oct-08 07:12:01

Did you fill in your warranty card?

I got a letter from Bugaboo explaining there was a problem with the screws near the locking clips - and enclosing new screws!

snuffle Sun 23-Nov-08 10:30:01

I'm so glad I'm not the only person with this problem!
Within a year of having by Bugaboo the frame buttons stopped snapping into place, after many a conversation with Bugaboo customer services (if thats what you call them) I got nowhere and went back to the supplier who I purchased it from. They wanted me to send the buggy backk to them.... not an option, but after many a rant I got a replacement frame, but not even a year on the same thing has happened again and I'm getting one very fed up mother!
My DH has taken it apart several times and tried to rub the discs down, it seems to work for a while then gets stuck again!
I too am at a loss of what to do, these are expensive buggys but both the customer service and design quality is very poor! I certainly wouldnt buy another, in fact if we have another child I'm tempted to sell my Bugaboo and buy somethign else..... any suggestions!!!!???!!!

LisainLondon Wed 18-Mar-09 12:22:18

I know this post is old, but I came across it while searching for info on my 2008 Bugaboo Cameleon whose handlebar stopped locking properly, so I thought I'd add to it in case anyone else comes across it looking for info on the same problem. I called Bugaboo service (02073855338) asking whether I could get a replacement screw (one had completely fallen out of the handlebar), and they said it's a problem with the chassis and they need to send me a whole new chassis! Since I'm still in the warranty period, I just had to email them my serial number and proof of purchase, and they say they're going to send me a replacement chassis in about 10 days. What a relief! I just hope it comes...

gingerrage Wed 25-Mar-09 15:42:47

we had the same issue. Go to their website - http://bugaboo.com/ go to News and service news link and it tells you what to do

ivedoneitnow Tue 14-Apr-09 09:53:33

Did you ever get a new chassis lisainlondon? The same thing happened to me yesterday and I am wondering what to do!!

amazingchan Thu 25-Jun-09 01:03:53

We had a similar problem, the right-hand hinge of the frame would not lock and the button was permanently down. What had happened was the handle extension switch housing had come unscrewed and slipped up the frame, causing a small spring to fall out. The lock switches each have a spring which pushes down on a rod inside the frame to lock the hinge. To access the spring, unscrew the handle extension housing and slide it up the aluminum frame. I replaced the missing spring and the frame works perfectly. If the problem is with the spring, this should work. Alternatively the problem may lie inside the lock switch housing, which contains a very simple mechanism which slides the lock rod up and down. This can be unscrewed as well. As far as I can tell, the actual hinge assembly itself is a sealed unit and can't be opened, but hopefully, you won't have to.
Good luck,

amazingchan Thu 25-Jun-09 01:05:41

We had a similar problem, the right-hand hinge of the frame would not lock and the button was permanently down. What had happened was the handle extension switch housing had come unscrewed and slipped up the frame, causing a small spring to fall out. The lock switches each have a spring which pushes down on a rod inside the frame to lock the hinge. To access the spring, unscrew the handle extension housing and slide it up the aluminum frame. I replaced the missing spring and the frame works perfectly. If the problem is with the spring, this should work. Alternatively the problem may lie inside the lock switch housing, which contains a very simple mechanism which slides the lock rod up and down. This can be unscrewed as well. As far as I can tell, the actual hinge assembly itself is a sealed unit and can't be opened, but hopefully, you won't have to.
Good luck,
Ben

USMom123 Mon 17-Aug-09 17:39:23

HI all, I have the same problem as above and have been unable to find any infortmation on their website about what to do. I can't seem to find anyone who sells springs that don't fit in cars suspensions either...
Can anyone help me?

Bartek Mon 30-Nov-09 20:42:30

Bugaboo Cameleon chassis repair !!!
I'm living in west London and can repair Bugaboo Cameleon chassis with lock on the possition problem.
bart@wetrat.co.uk
07510072300

Michelle141 Sat 05-Dec-09 16:02:12

Hi Bartek

I dont know if you can help us but the side part of our Bugaboo chassis has sheared off today on the way home from the shops. Its the silver bit half way up on the brake side. I'm not sure if this is fixable or whether we need a whole new chassis - we are out of warrenty.

thx for any advice!

Michelle

Bartek Sun 06-Dec-09 20:47:28

Hi Michelle

I'm not sure I understand your description, but if you living in London we can meet and then I will tell you is that fixable or not.
Regards.
Bart

jaceg Mon 04-Jan-10 17:26:58

This was a problem we've experienced as well. But i rang the number on this site as i found it really difficult to find a phone number for Bugaboo so it was (02073855338) and i spoke to a lady called Victoria who was amazing and super helpful. As the chasis was still under warrenty (2yrs) they are sending me a new one free of charge and then the warrenty on that one starts again. So this sounds all great but the first person i spoke to could not help me or rather would not help me and said it was out of warrenty and i had to buy a new chasis. So i suppose it helps to go back again, and the service i received second time was second to none. So hopefully the chsis should arrive very soon wink

hania Tue 27-Apr-10 00:41:34

Message deleted

hania Tue 27-Apr-10 23:03:29

Theres now a company that repairs bugaboo chassis for leass than half the price to buy a new chassis www.buggypitstop.co.uk they also service and clean the pushchair and bring it back to it orignal condestion

MissJos Tue 04-May-10 12:56:35

I contacted the guy above – BARTEK – he came home and picked up my chassis and just dissapeared. It's been 2 months, I waited as long as possible but I don't want someone else to be screwed by this guy.

So I guess it is better to contact the company Hania has found!

BTW if anyone has a chassis to sell me, I'd be interested as BARTEK stole mine – how weird!

sarahgee Wed 12-May-10 09:53:59

Hi Jaceg,
I've been trying to get my bee sorted out for months. Arm holding in seat detached. Couldn't get anywhere on website, saw your post and phoned the number (0207 385 5338) - was thrilled to get VICTORIA - and had the same perfect experience. Really helpful - my bee is JUST out of warranty but they're sending me a new seat anyway. BRILLIANT - THANK YOU! Anyone with a Bugaboo problem should use this number (AND ASK FOR VICTORIA!)
Sarah

Bartek Sat 05-Jun-10 15:24:05

Hi there.
I want to explain. I'm already help many peoples from this forum and if I can't repair bugaboo "while you wait", it's take me usually onr to two working days.
I has car accident and spend long time in hospital where somebody stolen my mobile and I lost most of contacts. I already spoke with MissJos and all is sorted out now.
If somebosy sent me email or message in last two month and I didn't answer, I'm apologize. Please try again, now I can help again.
Bartek
07510072300
bart@wetrat.co.uk

alejandras Thu 24-Jun-10 22:03:18

hello Everyone- does anybody know if the Bugaboo warranty is worldwide? I bought my Cameleon in New York and was wondering if I can get it repair here? it is still under the 2 year warranty period. Many Thanks, Alejandra

AsadTay Wed 13-Oct-10 16:32:22

www.buggypitstop.co.uk - I used this company when my chassis broke. I found them to be very professional and reasonable too.

g4ce Mon 08-Nov-10 15:44:37

THANK YOU jaceg! I now have a new Bugaboo chassis at no extra cost! I called (0207 385 5338) and got through to Franziska. Even though my warranty had expired a few months before she said that there was an extended warranty on the chassis (as mine wasn't working properly). I had to provide proof of purchase and photos of the problem areas and description of the problem. Then I got my new chassis a few days later. Brilliant!

corby Sat 20-Nov-10 22:40:27

Thanks to this forum I phoned bugaboo directly and got excellent customer service from Victoria. We had the same chassis problem on the bugaboo cameleon 2007 model for the third time and as it was out of warranty could no longer resolve it through the store (selfridges, which were also excellent in dealing with previous problems). Bugaboo provided a replacement chassis free of charge even though we were outside warranty, and Victoria was more than helpful in all telephone and email correspondence on this issue (and also when we had a problem with the wheeled board which they also replaced). Well done bugaboo.

Spanner72 Fri 21-Jan-11 14:40:23

I called Customer service and they told me you can get replacement buttons. They said many retailers aren't aware that they can order them. It is called a Reclining Button Replacement Set. When I called John Lewis they originally said I had to get a new chassis but after telling them the name of the set, they found it in their manual. I have just ordered a set for £7.95! Much cheaper than getting a new chassis! Hopefully they will do the trick!

MonkeysPunk Mon 24-Jan-11 14:15:13

Can I just say - and I know this is an old thread - if you are the original owner of your bugaboo - and you have the receipt - you should still be able to get a broken chassis or whatever replaced or repaired by bugaboo even it if is past the so called two year warranty.
This is because as a consumer - you expect the pram to be useful for as long as you need it - reasonably up to at least four years (the bugaboo advertises as being useful up to age 4!). The product has to be "fit for purpose" and "durable" so - I say keep your receipts mums and if yours doesn't last as expected talk to Bugaboo and the shop which sold you it first - if they don't help - talk to your Trading Standards office as to what to do next. wink

Hayesey Sun 13-Feb-11 16:02:45

After 2.5 years mine has just contracted this fault. However, good old John Lewis has just come to the rescue. They have the spare screw required. According to the Bugaboo letter & instructions this issue has been noted in the Chameleon model sold between August 2007 & May 2008 - Ours was purchased late in August 2008.

It took less than a minute to fix and seems (fingers crossed) as good as new!

racetobed Wed 16-Feb-11 08:15:11

I can't believe the number of problems we're all having with what is clearly the most expensive product on the market. The brake cable on my bugaboo chassis snapped yesterday, rendering it completely unsafe and unuseable. I think I'm going to send this link to bugaboo customer services: there is clearly a fault.

(although guess which new mum didn't fill in the card and register the bloody product..)

Nangran Thu 07-Apr-11 21:48:57

Have same problem as others - brake cable snapped on cameleon buggy. Fortunately it is still in warranty but I don't seem to be able to get the correct email address for customer service. Can anyone help with this please? Have tried infoUK@bugaboo.com but comes back 'undeliverable'. Retailer has gone out of business so need to go direct. Will phone them tomorrow but would like email if anyone has it. Thanks . . .

estebanquinn Wed 04-May-11 12:19:31

the email is service.uk@bugaboo.com
and the uk number is 0207 385 5338.
they were really nice and helpful! what we would hope to expect from a more expensive pram!
my brake snapped as well as some problems with the handlebars coming loose (although we just went to a hardware store and found small enough screws ourselves).

they will replace it up to 3 years and i didn't have it registered.
as long as you have proof of purchase this should help.

clod Thu 09-Jun-11 12:14:28

Bart is brilliant! I called him because my four-year-old bugaboo chassis was broken and he came the next morning and fixed it on the spot. Really reliable and not too expensive - £50 including parts. I needed someone to come to me as I couldn't fold the chassis to get it into my car. I also couldn't leave it with a repair centre overnight as my seven-month old will only go off to sleep if he's pushed up and down the house in it. I think Bart's the only person who provides this service - I couldn't find anyone else on the internet. If anyone else wants to use him his no is 07510072300.

Primrose8 Wed 02-Nov-11 10:43:04

We had this problem with our Bugaboo chassis also, Bugaboo customer services totally failed us. It's shocking that such an expensive buggy just falls to pieces like this. Our Phil & Teds is also now falling to pieces after less that two years..

However Bart has just been and fixed the Bugaboo problem for us, all done within 30 mins, £50 including parts. If you have the same problem and live in London then call Bart at the number above.

4madboys Wed 02-Nov-11 11:01:33

i have a bugaboo and whenver i have needed spares i have gone through john lewis who have been fab, i have the frog tho and have not had any issues really jsut wanted 'extras' rather than replacements for broken bits, BUT i recenlty lots the shoulder straps for mine and was trying to find them, buggypitstop.co.uk were beyond riddiculous they want £40 for a part that has a rrp of £9.95!! not happy with that, i phoned bugaboo direct who had the part in stock and have sent it to my local john lewis for me, yes the guy i spoke to at buggypitstop.co.uk tried to tell me that they had the ONLY spare shoulders straps left int he country and as such they would mark them up as they liked!! yes parts are getting harder to get hold off but if you get in touch with bugaboo and go throuhg a store like john lewis then you will get them at a reasonable price!

Ajax2000 Wed 04-Apr-12 18:13:40

Buggy Pitstop is the best place for repair or service - Drop off points in London and a Service Centre in St Albans. Full valet service too!

AnnieVXR Tue 22-May-12 11:15:56

I also had a problem with the clasp holding the handlebar extension. As a result of the info on here I called Bugaboo, but due to the age of my Chameleon got given a number for K2 Global Ltd 0844 880 9991.
These guys were very helpful!! Offered to fix at a cost, offered to collect and drop off too (based in Maidenhead), but also told me how to fix the problem with a part which they checked were in stock on the bugaboo website. Fabulous!!!

Ameeramum Mon 29-Oct-12 23:53:09

If your looking for parts try www.pushchairpats.com they help me when I'm in need

StrollerSpa Sat 08-Dec-12 04:25:29

Hi, if you are in the US or Canada, try www.strollerspa.com We currently have over 21 locations and are Authorized Service Centers for BOB/Britax, Bugaboo, mountain baby, Peg Perego, phil&ted's, and Uppa Baby and handle both in warranty and out of warranty claims. We can order parts and install them for you.
Bugaboo is our main stroller repair and the items you have mentioned (brake cables and chasiss) are the things we see the most.
Thanks, and good luck!

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