Ctrl-Alt-Del not working?

(35 Posts)
Mynewmoniker Sun 07-Apr-13 14:50:00

Hi anyone geeky and kind smile

What should I do or what's wrong if the good old ctrl-alt-del won't turn my computer off safely?

Mynewmoniker Sun 07-Apr-13 17:12:58

Anyone? hmm

Naoko Mon 08-Apr-13 15:35:16

Do you mean that your system has frozen and even ctrl-alt-del won't get it to reboot? If that's the case, hold down the power button till it switches off. Not recommended unless you have to, but often the only way to get a full frozen system to comply, and better than pulling the plug.

Mynewmoniker Mon 08-Apr-13 19:20:13

Thanks Naoko. I have to keep doing that. Do you reckon my laptops broken?

Naoko Mon 08-Apr-13 20:23:15

Well I wouldn't go as far as broken, but there's clearly something not quite right. What are you usually doing when it happens? Do you get any error messages, or does it freeze completely randomly?

BertieBotts Mon 08-Apr-13 20:28:53

Can you not just shut down via the start menu?

Have you done a virus scan recently? I had a virus on my old laptop which disabled Ctrl-Alt-Del, whenever I tried it it would come up saying "Task manager is disabled due to restrictions by your administrator" hmm I was the administrator!

Mynewmoniker Tue 09-Apr-13 16:55:35

It seems to not want to shut down normaly..even from start menu...It goes on gor aaaaaaages sometimes, saying it's shutting down but it doesn't. Does that make sense? C-A-D wont shut it down either.

BertieBotts Tue 09-Apr-13 19:42:48

Hmm, that's weird.

How long has it been doing this and have you done anything new, for example downloaded anything or installed a new programme which might have triggered it?

BertieBotts Tue 09-Apr-13 19:43:05

And how old is the laptop? smile

widowerbutok Tue 09-Apr-13 21:21:18

Have a look at his link to Microsoft Supporthttp://support.microsoft.com/kb/308226
Its about a fix for the problem. Copy and paste the above. Hope it helps

Mynewmoniker Thu 11-Apr-13 11:17:17

Thanks all. Sorry I haven't been here for a while but been up to my neck...

I'll have a look at the above advise and let you know what happens. smile

Mynewmoniker Thu 11-Apr-13 15:06:17

Right...I've been on the microsoft support and got rid of a couple of things such as Skype on startup menu.

It has slowed since I put Skype on and then I couldn't seem to get rid of it! It said file not found and I couldn't delete it until I found the file.

There was a lot on the start up menu that I didn't recognise hmm so I didn't want to delete it in case I needed it for my laptop to work.

BertieBotts Thu 11-Apr-13 15:43:48

How old is your laptop?

Alwayscheerful Thu 11-Apr-13 15:46:55

Its not an apple Mac is it?

BertieBotts Thu 11-Apr-13 16:12:50

grin There isn't even a Ctrl key on an apple so I imagine not. smile

widowerbutok Fri 12-Apr-13 12:36:30

Looking at my MacBookPro and ..there is my ctrl key...lol

YoniBottsBumgina Fri 12-Apr-13 13:50:28

Don't they have command instead any more then?

Mynewmoniker Fri 12-Apr-13 13:50:30

OMG! you are a patient bunch; thanks for sticking around.

Latest is it didn't switch off at all last night and opened in hibernation today hmm

It wasn't plugged in and I've removed the battery to preserve it!.

It's an Acer Aspire 5741Z of about 3 years old.

TooYappy Fri 12-Apr-13 13:55:20

download this

and run it on a full system scan through your laptop, it picks up any unwanted virals etc.

Mynewmoniker Fri 12-Apr-13 14:10:18

Thanks but I've got AVAST cover, TooYappy.

Wouldn't AVAST do the same? Or might it conflict?

Chanatan Fri 12-Apr-13 14:18:00

Malwarebytes will not conflict with Avast.Malwarebytes is for malware and Avast is for viruses,in an ideal set up both should be installed on a pc and scans run weekly.

ItsYoniYappy Fri 12-Apr-13 18:43:11

Yes, I do exactly as Chanatan said

Oh you might want to download a defragmenter too, every PC/laptop needs a good defrag every week. I have no idea why people are not told this when they buy products tbh

Mynewmoniker Sun 14-Apr-13 18:32:54

Thanks Chanatan and ItsYoniYappy smile I'll give it a go and let you know.

Mynewmoniker Sun 14-Apr-13 18:58:01

Done a malware scan...one called 'bundle' something picked up and deleted so ta for that.

Can't remember how to defrag now...hmm

ItsYoniYappy Mon 15-Apr-13 10:44:03

I was advised to use this one

Malaware is great for picking up the nasties, so hopefully the laptop should be better now

Mynewmoniker Tue 16-Apr-13 00:09:25

Awwww it's not free this one. I'm sure I used to defrag without paying for it hmm

ItsYoniYappy Tue 16-Apr-13 08:47:17

Oh I got mine free, if you go to start menu and in the search box type in defrag and see if you one comes up, most systems do have one inbuilt into them.

YoniBottsBumgina Tue 16-Apr-13 09:27:32

There's a defragmenter built into Windows. Or if you want a 3rd party one, CCleaner is very good. But yes search box in start menu should find it smile

YoniBottsBumgina Tue 16-Apr-13 09:29:06

Sorry - Defraggler which is made by the same company as CCleaner.

But the one already on your computer is fine.

YoniBottsBumgina Tue 16-Apr-13 09:34:47

You don't necessarily need to do it weekly though. I definitely don't do mine anywhere near as often. An estimate I saw once was when your computer is around 5-6% fragmented then that's a good time to defrag. You can keep an eye on it by looking at the defragment tool thing. I haven't done this laptop since I got it, which was almost a year ago, and it was only at 4%. It depends how much you use the computer and what for smile

Mynewmoniker Tue 16-Apr-13 19:46:49

Just looked and have an auto defrag set up blush

Chanatan Tue 16-Apr-13 19:55:24

I never defragment,I dont think its necessary on the newer larger hard drives.Are you still having problems?

Mynewmoniker Wed 17-Apr-13 18:18:36

Yes I am Chanatan. It can still take an age and then not shut down or even start up again without request. It links the start up at the end of a shutdown (a bit like a loop effect); it doesn't take it upon itself just to start up. hmm

YoniBottsBumgina Wed 17-Apr-13 18:31:30

But is your computer usually on at the time it auto defrags? Mine was set to 1am or something. It can't do anything if it's switched off!

Defrag is less crucial with bigger hard drives but it can still slow things down.

I'm wondering OP if you have loads of unnecessary things in your startup. How comfortable are you with checking your currently running processes via task manager or checking the startup folder? These are things you can break if you don't know what you're doing but might be worth getting checked.

Also as a final curiosity, click on the start menu, right click on "my computer" and click "properties". Can you tell us how much RAM you have (from that screen)? And which operating system you have (will be windows XP, windows vista or Windows 7 most likely)

Mynewmoniker Wed 17-Apr-13 23:27:09

"The properties for this item are not available" it says hmm

It didn't need defragging it said. 0% frag

Windows 7 home premium.

3.00 GB

As I said before, "There was a lot on the start up menu that I didn't recognise so I didn't want to delete it in case I needed it for my laptop to work."

Thanks again for taking an interest and helping so far...

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