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I have a virus on computer. Can't seem to stop the pop ups coming through-help

13 replies

BusyBeeWithThree · 05/01/2009 10:57

We are fully protected with Bullguard anti-virus and all that. I scan the computer and the viruses are sorted. But I keep getting pop ups when I know these are all turned off. Any ideas? Please

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BusyBeeWithThree · 05/01/2009 11:12

Are these pop ups coming from Mumsnet? Anyone else having problems?

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baublerock · 05/01/2009 11:13

What pop ups are they?

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BusyBeeWithThree · 05/01/2009 11:19

The pop up seem to be adverts - car sales etc. Zeda.com I just can't work it out. Yesterday I kept getting reminders to scan my computer for viruses from windows 1998 but it did not look real and we don't have any anti-virus through windows. It was hard to shut down, a new window kept popping up. I have just run a scan by Bullguard and it says we are clear now. Yesterday there were five high security alerts but I am still getting pop-ups.

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bubblerock · 05/01/2009 11:22

Did it look like this?

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onager · 05/01/2009 11:24

Is it a Bullguard popup telling you it has protected you? If so see this page on their forum

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onager · 05/01/2009 11:25

Oh ignore mine. I see it's not that.

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BusyBeeWithThree · 05/01/2009 11:30

Yes bubblerock that is it. Just going to read that page. Thanks

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prettymum · 05/01/2009 11:31

you need to scan your computer with something like spybot, it will get rid of any pop ups

www.safer-networking.org/en/spybotsd/index.html

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BusyBeeWithThree · 05/01/2009 11:34

Bubblerock. I am worried about trusting the site you have linked me to. It is definitely that virus that we have. Do I follow the instructions to remove it or trust that my Bullguard has done it for me. All I am getting today is random pop-ups rather that the pages in the link. Thanks prettymum. Will look at that link too.

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bubblerock · 05/01/2009 11:51

I had it on my PC last week and my anti virus couldn't get rid of it and allowed it on the pc. I was also worried about downloading from that site, but it was absolutely fine - just follow the instructions and it will get rid of it. Spybot doesn't get rid of it either I'm afraid - it's a really horrible virus.

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flaminhell · 05/01/2009 12:03

Spy bot every time, works a treat!

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bubblerock · 05/01/2009 12:15

I have spybot and superantispyware aswell as my regular antivirus and the Antivirus2008 still managed to attack my pc!

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BusyBeeWithThree · 05/01/2009 13:07

I have contacted Bullguard who are sending me an e-mail with instructions etc to get rid of it. Thanks for all your help