ukash virus - help needed.

(24 Posts)
Chanatan Mon 22-Jul-13 20:01:35

If you want to restore it to factory settings,you can do it yourself.What make and model is it?(most threads I have been on,on techy forums,normally end up doing a factory restore).There are full instructions here on how to remove it but even if you are sucessful would you ever enter secure details on the laptop again,I know I wouldnt,would always be wondering if there was a trace hidden somewhere.

gamerchick Mon 22-Jul-13 19:53:05

Or go to bleeping computers.com and the guys there will help you out.

CajaDeLaMemoria Mon 22-Jul-13 19:52:42

Have you got Malwarebytes on your computer? I'm guessing not, that's why you need to download it?

If that's the case, use the Malwarebytes installation that allows you to install to a USB, and do it on a different computer. Then run it on your infected laptop.

gamerchick Mon 22-Jul-13 19:51:00

Reformat your machine.. it's a pain in the arse as you lose everything but it'll get rid of it.

You should have got the OS disc with your computer.

If you dont', take it to the shop and ask them to reformat it.

way2serious Mon 22-Jul-13 19:48:25

Any more tips or advice?

way2serious Mon 22-Jul-13 18:34:11

Sorry safe mode!

way2serious Mon 22-Jul-13 18:33:11

Have tried safe nice with networking but takes me straight to the white screen or virus screen

way2serious Mon 22-Jul-13 18:31:19

Have really only managed to do a system restore a couple of times.

usualsuspect Mon 22-Jul-13 18:30:19

My DS got rid of it in safe mode with malware bytes. But it took him ages.

I did think I would end up formatting the whole drive.

sudointellectual Mon 22-Jul-13 18:28:42

Have you turned off your computer and turned it on again, tapping f8 repeatedly, then chosen "safe mode with networking" as usualsuspect suggests?

Just to diagnose your issue. It's not clear what you've tried.

LIZS Mon 22-Jul-13 18:26:11

A couple of days. We couldn't get any further even in safe mode

way2serious Mon 22-Jul-13 18:25:41

Thanks will try that.

usualsuspect Mon 22-Jul-13 18:23:30

You can log on safe mode with networking to get on the internet.

way2serious Mon 22-Jul-13 18:22:36

Yes have tried that usualsuspect to do the system restore. Thanks.

way2serious Mon 22-Jul-13 18:21:32

Thanks lizs. How long did it take them to do?

usualsuspect Mon 22-Jul-13 18:20:34

Have you tried logging on in safe mode?

LIZS Mon 22-Jul-13 18:19:05

ds' laptop was locked regardless of what we did . Sorry but think you may need a total clean and restore. cost us £90

way2serious Mon 22-Jul-13 18:17:49

Thanks. Have googled and tried various things but it just brings up the page and won't let you onto anything else. So can't download anything to help like the malware stuff as you can't get onto the internet. Am just locked out.

Glad I don't hav a webcam. That would really spooky me!

widowerbutok Mon 22-Jul-13 18:12:56

If you type in "remove ukase virus" into google, you will get a number of options of how to remove it. Best of luck.

LIZS Mon 22-Jul-13 17:58:28

Took a pic of ds and put it on the "notice of prosecution" , quite freaked him out.

way2serious Mon 22-Jul-13 17:57:21

Thanks for the link but have done the system restore and still locked out of everything else.

I don't have a web cam. What would it take a picture of?

LIZS Mon 22-Jul-13 17:49:19

Bad luck sad , ds had one and had to be removed at a shop as it locked the O/S. Apparently quite common and can do a lot of damage. Did yours take a picture via the webcam ?

OldLadyKnowsNothing Mon 22-Jul-13 17:49:02
way2serious Mon 22-Jul-13 17:46:33

I have managed to get a ukash virus on my laptop and cannot get rid of it. I have tried to reset to a previous time but no joy. Can anyone help? It's Windows 7. Thanks.

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