I am fuming as my replacement printer from John Lewis - a Canon Pixma MG6350 - which I've only had for a few weeks - has stopped responding to the 'touch' control panel. Never, never buy this printer!
This is the SECOND model I've had. The first one didn't work at all. I paid for a techie expert to check whether I'd set it up properly and I had. Turned out that one of the printer inks included with the printer - was faulty.
Major hassle to return whole thing, as they couldn't get hold of that one printer cartridge! Finally got a replacement printer - at this point, desperate because I use a printer/scanner/copier daily for my self-employed business.
By this time, I'd paid for the printer, paid another £100 for the techie guy, lost time to travel to return old printer. Lost more work time to wait for replacement printer....
Only a few weeks later, I have to buy more ink cartridges. Nowhere at all stocks them, not even the John Lewis who sold me the printer. Purchased replacement inks online at around £100.00!!!
By now, I've practically spent again what the printer cost. The previous John Lewis printer - a better version of this Canon model - has broken down irrevocably after barely 2 yrs use!
So now the new printer control panel isn't responding to touch - which basically means you can't copy or scan. As I need it daily for printing, I just can't face the hassle of returning it, waiting for months for a possible repair and then perhaps being told it's irreparable - or getting it back only to have some other part of it break down yet again!
As I can't work without a printer, I'll have to buy another printer before I begin the incredibly frustrating process of returning this one to John Lewis for a possible repair. The printer will contain £100 of the new inks I bought and I may never get it back if it's irreparable!
Does anyone know if there's an easy way to home repair the 'touch screen' control panel? I've searched the online manual and nothing at all has turned up about this. I am at screaming point!
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Re: Printer woes!
3 replies
BlogOnTheTyne · 01/05/2013 05:47
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